What is Cloud PBX?
If you own a business or have to provide internet to many people in a building, you have probably heard of the term PBX or Private Business Exchange. Your company uses this to call people within the office using extensions in the internal phone network system. Your phone network system is likely also connected to other systems that allow you to make calls outside your office, and it is most likely that you do not know that they are differentiated. A Cloud PBX is the way that the internal phone network system is connected securely through the internet.
Other terms that you may have heard used would be:
- A hosted phone system
- Hosted PBX
- Virtual phone system
- Virtual PBX
- VoIP phone system
- VoIP PBX
- Online phone system
- IP (Internet Protocol) PBX
Cloud PBX is a private system for businesses and often has the hardware located at a different location. The company that is providing the Cloud PBX will often host the hardware. This is great for businesses with smaller spaces because they will not need to store any equipment.
Why choose Cloud PBX?
How could having a Cloud PBX system benefit you? You might be asking yourself, why can’t you just use your personal cell phone? There are many reasons that companies might not want to rely on their partners using cell phones to communicate. A big reason you would like to get a PBX system is to have a number that customers and coworkers could use to communicate associated with the business. Having an internal work phone system provides privacy and work efficiency for your workers.
Other benefits of having a PBX includes:
- Call recording – for quality insurance, training, or legal purposes
- Call analytics – you will receive information about calls such as call waiting time, Talktime, and the amount received
- Call routing – transfer calls directly to where they need to go
- Vanity phone numbers– provides phone numbers that match your business
These are just a few of the reasons that people choose to get a PBX system.
Benefits of a Cloud PBX
There are many benefits to having a cloud-based PBX. When choosing a PBX system, it is essential to consider these benefits. One of the significant benefits of a cloud PBX is the fundamental aspect of the “cloud.” The cloud system is run through the internet, meaning that the hardware that controls the system can be different. This saves space because you do not have to store the hardware at your place of business.
The company you go through to get the system will hold the hardware at their headquarters; this also means that if any issues arise, the company can immediately remedy the situation. Other benefits of the cloud aspect of the PBX are that it can handle an unlimited amount of users and makes it easy and immediate to add and subtract users.
Cloud PBX systems also tend to be budget-friendly because they do not require any ongoing maintenance or equipment purchase. Another benefit of the cloud PBX system is that the contract is flexible, most companies do not require a contract, and the cloud extends over a vast space, so it can account for people that work from home.
Having high-speed internet when using a cloud PBX is essential because the entire system is over the internet. It is also necessary to take security more seriously because cloud PBX is more susceptible to breaches in security. These are a few things to keep in mind when choosing to use a cloud PBX system.
How to get started with a Cloud PBX system
In order to use a Cloud PBX system, you will need high-speed internet, specifically 150 kbps per concurrent call. You will also need to dedicate a CPU and a certain amount of RAM to your system. It is recommended to reserve at least 1 CPU core and 1GB of RAM per 50 phone lines connected. The amount does vary according to the company you get your service from, so talk to them for a more concrete estimate.
These are all important things to keep in mind when using a cloud PBX system. After verifying that you have the right technology for a cloud PBX system, it is time to find the company you will be used to manage your cloud PBX system. It is beneficial to contact many companies for estimates to compare plans and pick the best one for your company’s needs. After you find a provider, the process could be as easy as setting up an account online, or it could be more detailed and customized to your company; it depends on the provider.
After that, the following steps are:
- Purchase/rent your required number of VoIP phones.
- Get your preferred phone numbers.
- Register your phones and numbers to your cloud PBX.
- Enable emergency calls.
- Start making and receiving calls!
If you want to read more about the top 5 Business VoIP providers you can do so here.
Other useful links about Business Phone Systems:
Horizon Phone Systems For Business
Cisco Phone Systems
Mitel Phone Systems
Remember to Compare Your Business Costs is here to help your business every step of the way from business advice, or saving you time and money on your business purchases such as: