What is Cloud PBX?
Cloud PBX, or Cloud Private Branch Exchange, is a telephony system that operates on the cloud infrastructure rather than traditional phone lines or on-premises hardware. It enables businesses to manage their phone system over the Internet, eliminating the need for physical hardware and allowing for greater flexibility and scalability. With Cloud PBX, all voice data, call routing, voicemail, and other telephony features are hosted and managed by a third-party service provider in the cloud. Users can access and control their phone system through a web-based interface or dedicated applications, allowing for easy configuration and management from anywhere with an internet connection.
For further information and pricing on phone systems, click here.
What is a Cloud PBX (Private Branch Exchange)
A cloud PBX (Private Branch Exchange) is a sophisticated business phone system designed to link employees to a telephone network through a managed service hosted in the cloud. Unlike traditional PBX systems that necessitated dedicated hardware installed on-site, cloud PBX consolidates management, control, integration, and connectivity with the Public Switched Telephone Network (PSTN) into the cloud environment.
Early PBX systems revolutionized call routing by introducing advanced features like call hunting, which automatically directed calls to the next available person within designated groups such as sales or support. Similarly, telephone companies offered similar services known as Centrex on their proprietary equipment. The emergence of Voice over IP (VoIP) technologies like Skype enabled phone systems to route calls over internet connections and local data networks, leading to the development of IP-PBX solutions deployable on-site or within data centers.
In today’s landscape, most modern phone systems leverage data networks for call routing, surpassing the limitations of traditional copper wires while offering cost-effective and efficient communication solutions. Traditional on-site telephone systems may be referred to as traditional PBX, legacy systems, or on-premises PBX, whereas those hosted in data centers and provided as services are termed cloud PBX, Unified Communications as a Service (UCaaS), or Contact Center as a Service (CCaaS).
Other terms that you may have heard used would be:
- A hosted phone system
- Hosted PBX
- Virtual phone system
- Virtual PBX
- VoIP phone system
- VoIP PBX
- Online phone system
- IP (Internet Protocol) PBX
Cloud PBX is a private system for businesses and often has the hardware located at a different location. The company that is providing the Cloud PBX will often host the hardware. This is great for businesses with smaller spaces because they will not need to store any equipment.
|UK VoIP Providers
| Customer Rating
|Who is it Best For
|£19 per user, per month
Small businesses with big growth plans
|£9 per user, per month
Small businesses looking for a cheap and easy solution
£12 per user, per month (billed annually)
Telesales teams and small businesses with high turnover
|£6 per user, per month
|£10 per user, per month
Companies that need to communicate remotely
£7.99 per user, per month (billed annually)
Small businesses with varied departments
£14.99 per user, per month
Small companies that are based online
Why Choose Cloud PBX?
How could having a Cloud PBX system benefit you? You might be asking yourself, why can’t you just use your personal cell phone? There are many reasons that companies might not want to rely on their partners using cell phones to communicate. A big reason you would like to get a PBX system is to have a number that customers and coworkers could use to communicate associated with the business. Having an internal work phone system provides privacy and work efficiency for your workers.
Other benefits of having a PBX includes:
- Call recording – for quality insurance, training, or legal purposes
- Call analytics – you will receive information about calls such as call waiting time, Talktime, and the amount received
- Call routing – transfer calls directly to where they need to go
- Vanity phone numbers– provides phone numbers that match your business
These are just a few of the reasons that people choose to get a PBX system.
Benefits of a Cloud PBX
- Cost-effectiveness: Cloud PBX eliminates the need for expensive hardware installations and maintenance, reducing upfront costs and ongoing expenses.
- Scalability: Businesses can easily scale their phone system up or down according to their changing needs without the constraints of physical hardware.
- Flexibility: Employees can make and receive calls from anywhere using any device connected to the internet, enhancing mobility and remote work capabilities.
- Advanced features: Cloud PBX providers offer a wide range of advanced telephony features such as auto-attendants, call routing, voicemail-to-email, call recording, and analytics, improving communication efficiency and productivity.
Other useful links about Business Phone Systems:
Horizon Phone Systems For Business
Cisco Phone Systems
Mitel Phone Systems
Remember to Compare Your Business Costs is here to help your business every step of the way from business advice, or saving you time and money on your business purchases such as:
Ally Cox is a dedicated Copywriter and Blogger for CompareYourBusinessCosts.co.uk. In under two years, the platform achieved the esteemed accolade of ‘Website of the Year’. Since its award-winning debut, Ally has been instrumental in fostering organic growth for the website, expanding its offerings to encompass comparisons across a diverse range of over 20 products to help serve all your business needs.