Ring Central Business Phone Systems
Established in 1999, Ring Central has companies in five different countries, with its head office in Belmont, California. These five countries are America, Canada, the United Kingdom, France, China, and Australia.
Ring central’s main business focus is to provide a reliable and secure Voice over Internet Protocol (VoIP) for organizations. With Ring Central, employees can make and receive calls effortlessly if there is an internet service. Ring central employs a cloud-based technology as a means of relaying communication between users.
Instead of the traditional call routing system, Ring central offers voice, text, fax, online meeting, video conferencing, and collaboration capabilities using VoIP technology. The VoIP changes a caller’s voice to digital data sent to a phone user or users through the Ethernet. In this review, we will be discussing the key features of Ring Central, various plans available, and the pros and cons of using the platform.
Key Features of the Ring Central Business Phone Systems
- Local Numbers for all Users
As a user of the Ring Central phone, you have access to a local number you can use to contact your customers. Customers feel more relaxed to conduct business with you when you associate and communicate with them through a local number system. Ring Central understands this and capitalizes on it while providing users with the best service to improve their business. While communicating with your customers over the phone, you also have the privilege to access the calling features already provided for you.
Some of the calling features are; call holding, call forwarding, intercom, Ring out, call screening, call delegation, etc.
Proper monitoring and administrative roles are a significant feature and pride of Ring central. The availability of the greetings, multi-level IVR, music on hold features help to see through customers’ engagement and satisfaction.
You can receive or place calls through to your customers in more than 40 countries with an assurance of good network coverage and in over 100 countries with inbound virtual numbers. It means that, regardless of the ends, there is no cause for alarm whenever you or your clients travel outside the country.
Ring central offers it uses more than Audio conferencing. The mode of communication between you and your clients has never been better with a video conferencing feature also enabled. Also, the cloud-connecting feature allows you to stay connected irrespective of the device in use.
The security level is considered top-notch as your device is protected from breaches as you can set a password that best suits you. Roles and permissions will not be granted without the consent of the management team of your company.
Performance reports, live reports, and QoS reports displayed on your device’s analytics portal provide a means to carry out analysis for problem-solving.
It will increase the productivity of your staff through efficient time management. This increment is because you can sort and search through files attached to messages from your customers faster using Ring Central.
The system can also notify you of incoming MMS and SMS received on your device with a notification alert for easy detection.
Plans Offered by Ring Central Companies
This is the best plan for you if you have a small team with a maximum of ten users that require Ring Central’s elementary phone functions. It costs $19.99 per month with annual billing and $29.99 with monthly billing.
This is a perfect plan if you desire to hold video conferencing with your clients. The maximum number of clients that the system allows on this plan is 100. It costs $22.99 per month with annual billing and $34.99 with monthly billing.
This plan allows you to hold video conferencing, automated callings, and carry out real-time analytics. It costs $24.99 per month with annual billing and $34.99 per month for monthly billing.
For the ultimate plan, you get informed of notifications even when you are out of the internet and receive progress reports. It costs $49.99 per month for annual billing and $59.99 for monthly billing.
Advantages of the Ring Central Business Phone Systems
- It is designed with a mobility feature for both small and large-scale businesses.
No one likes the idea of dealing with a system with burdening characteristics. The Ring Central business phone systems will help you stay connected to your clients whether you are at your desk in the office or not. This, in turn, allows you to see to the satisfaction of your clients consistently.
- The addition of new users is without limits.
The Ring Central allows for the addition of an unlimited number of callers. As your business expands, not to worry, your Ring Central business phone will still be available for use.
- The Ring Central companies carry out their operations in more than 40 countries of the world.
Apart from being located in five different countries, the Ring Central operates in more than 40 countries worldwide. It means that even if you travel out of your country, you can still connect with your clients via the phone.
- Users can customize Ring Central’s features based on preferences.
The user-friendly characteristic of Ring Central allows for customization by its users. If you are the type of business owner that loves things working out fine just as you want, then Ring Central is for you!
- VoIP technology is employed.
As explained earlier, the VoIP (Voice over Internet Protocol) technology will help change your voice to audio data. Also, Ring Central employs VoIP technology to help users carry out different phone operations. Operations like call forwarding, voicemail, and so on.
This advantage of the artificial intelligence system in Ring Central is peculiar. It will help you carry out customer services by going through the minds of your clients through their profiles to determine their preferences.
This feature will be a plus to your business as you will know if you satisfy your clients or not.
Disadvantages of the Ring Central Business Phone Systems
Written below are some of the disadvantages of the Ring Central Business Phone Systems;
- Users of essential plan cannot exceed ten (10) persons
If you are a subscriber of the essentials plan, the maximum number of users that you can add is ten (10) persons. This limits the benefits you get to enjoy as an essential plan subscriber.
- Only a hundred (100) minutes are given for free.
As a Ring Central Business Phone Systems user, you will be given 100 minutes to call your clients without payments. After you have exhausted your free hundred (100) minutes, you will not be opportune to connect with your clients with Ring Central unless you subscribe.
- The video call feature is limited.
The video call feature is an important feature that can help you get more acquainted with your clients or prospective buyers, but essentials plan subscribers are not entitled to it. The level of connection between you and your buyers while having a video call will differ from an audio call.
The video feature makes communication so real, making it seem like you are with the other person. You and your clients or prospective buyers get bonded, enhancing and improving their trust for you.
With deep trust, you can be assured that the probability of your contracts being terminated sooner or later will be below. Also, your clients will most likely refer their associates to you, thereby expanding the reach of your business.
- Users are attended to at specific hours of the day.
The Ring Central business phone systems do not operate round the clock or all through the hours of the day. This will not be helpful to your clients as clients can decide to reach out at any convenient hour of the day, and with no response, some may never call in again.
- Underdevelopment of some features
Some features of the Ring Central business phone systems are still not adequately developed. This underdevelopment issue reduces the efficiency of the Ring Central.
How Much Do Ring Central Business Phone Systems Cost?
The costs of the services offered by Ring Central are based on the number of users, members of your staff’s population, international numbers, local numbers, and so on.
If you opt for an essential plan that can accommodate a maximum of ten (10) users, it costs £19.99 per month. The standard plan, which allows unlimited users, costs £22.99 per month with a maximum of 100 users.
As stated earlier, Ring Central has a constant track record of delivering its promises. It is a great phone system to try out for your business from features offered and customer service. The decision to decide which subscription plan to opt for should depend on your business’s scale and the most desirable features. The higher the subscription plan fee, the higher the quality of the features you will benefit from and access to.
Other useful links about Business Phone Systems:
Horizon Phone Systems For Business
Cisco Phone Systems
Mitel Phone Systems
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