8×8 Phone Systems: The Ultimate Guide
8×8 XCaaS strives to blur the line between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), enabling organisations to provide contemporary communication experiences.
For further information and pricing on phone systems, click here .
Features of 8×8 Phone Systems
Pros and Cons of 8×8 Phone Systems
Pros :
They offer unlimited calling to at least 14 countries
They have the option to add a quick shortcut for initiating calls
Video and audio conferencing accommodating up to 500 active participants
Access to numerous popular integrations
Chat rooms and messaging facilitate seamless collaboration
Capability to stream meetings privately and publicly through YouTube
Cons :
There is a moderate learning curve during initial account setup before the 8×8 Work app is fully functional
Their pricing and setup structures are more favourable for enterprise-level companies rather than small businesses
Currently, 8×8 offers integrations with up to 47 applications, facilitating seamless compatibility with various popular programs such as:
Salesforce
Microsoft Teams
Google Workspace
Slack
HubSpot
Bullhorn
Zoho
Access to these applications is available starting from the X2 tier without the necessity for an upgrade. Additionally, 8×8 allows users to categorize apps by type, simplifying the process of finding specific integrations.
Our Thoughts On 8×8 Phone Systems
If you’re a small business, the answer is that these phone systems are a good investment. The Express tier’s £10 per user per month is a modest investment for a flexible, feature-rich platform that integrates the three essential communication tools – voice, video, and chat – and includes free UK calls. Additionally, the 30-day free trial allows you to test the platform with minimal risk.
Opting for a more advanced tier – X2 or X4 – requires a discussion with 8×8 to set up, which can be beneficial. This allows you to tailor the solution to your specific needs, determine the appropriate combination of user licenses for your organisation, and ensure you’re not overpaying.
At £19 per user per month, an X2 license offers competitive pricing compared to other providers like Sipgate’s business L tier at £18 a month. 8×8 provides similar calling features to Sipgate while also incorporating videoconferencing and chat, which are increasingly essential with the rise of hybrid working and distributed teams.
Overall, 8×8 emerges as an outstanding cloud communication and PBX service provider, especially suited for established brands proficient in VoIP software and operating at the enterprise level. However, for individuals or small business teams, especially those new to cloud communication, the platform might seem overwhelming. At its current level, 8×8 may not be the optimal choice for small businesses.
Here is a Handy Youtube Video About 8×8 Phone Systems
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8×8 Phone Systems & Other Related Articles:
Hi, I’m Ally Cox, one of the leading Copywriter/Bloggers at CompareYourBusinessCosts.co.uk, a platform renowned for its in-depth analysis and comprehensive comparisons of business services. With over a decade of experience in the industry, I bring a wealth of expertise in areas such as leased lines, VoIP, business energy and office solutions, HR solutions, accounting, and payroll services, among others.
My journey in the industry began over 10 years ago, and my extensive knowledge enables me to provide invaluable insights to our users and customers. Prior to joining CompareYourBusinessCosts, I’ve been involved in various business ventures, gaining hands-on experience in HR and copywriting across a multitude of different sectors, gaining valuable knowledge about everything from clocking in systems to card machines, EPOS systems, payroll services, and so much more.
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