8×8 Phone Systems: The Ultimate Guide Quick answer
8×8 is certainly leader in the VoIP industry, offering award winning, comprehensive communication solutions that cater to the needs of businesses of all sizes – but have their recent reviews kept up with their past accolades? Our blog today will examine the design and impact of 8×8’s systems, what sets them apart from the competition, their improvements over the years, and the challenges they have encountered. So join us as we explore why 8×8 remains a top choice for businesses worldwide.
For further information and pricing on phone systems, here .
Contents
What is 8×8 VoIP?
8×8 VoIP pricing (guide)
Who 8×8 is best for
Benefits of 8×8
Downsides of 8×8
Buying guide: choosing the right 8×8 setup
What Do Staff Think of 8×8?
Our Verdict on 8×8
How have we rated 8×8?
For every provider we assess, including 8×8, we rate them out of five stars on the five most important categories we have researched for the product / service offering. You can read about out review process & methodology here .
Why listen to our reviews?
With over ten years of experience in evaluating telecom products, our team brings a wealth of knowledge to understanding the market pros and cons. You can read more about our expert team here.
What is 8×8 VoIP? 8×8 VoIP is a cloud-based business phone system that routes calls over the internet rather than traditional phone lines. Unlike basic VoIP providers, 8×8 positions itself as a full unified communications platform, combining:
This makes it popular with businesses that want everything in one place, rather than stitching together multiple tools.
8×8 VoIP pricing (guide) 8×8 pricing is structured around per-user monthly plans, with features increasing by tier.
Typical pricing factors include:
your number of users
Required calling regions (UK-only vs international)
Advanced features (call recording, analytics, contact centre)
Integrations and admin controls
Our rule of thumb
Who 8×8 is best for 8×8 is usually a good fit if you:
Want VoIP, video, and messaging in one platform
Have remote, hybrid, or international teams
Need reliable call quality and uptime
Expect your phone system to scale over time
Prefer predictable per-user pricing
Who 8×8 is not ideal for You may want an alternative if you:
Only need basic VoIP for 1–3 users
Want the cheapest possible monthly cost
Prefer a fully DIY or open-source PBX
Don’t need video or messaging features
Benefits of 8×8 VoIP
All-in-one UCaaS platform (voice, video, messaging)
International calling included on many plans
Strong uptime and call quality reputation
Easy scaling for growing businesses
Works well for remote and hybrid teams
Enterprise-grade security and admin controls
Downsides to consider
More expensive than basic VoIP-only providers
Feature depth can feel overwhelming for very small teams
Some advanced features locked behind higher tiers
Less flexibility than self-hosted PBX solutions
How 8×8 compares to alternatives 8×8 vs RingCentral
Both are strong UCaaS platforms. 8×8 often wins on international calling bundles, while RingCentral has broader app integrations and a larger ecosystem.
8×8 vs Microsoft Teams Phone
8×8 is purpose-built for telephony. Teams Phone works well if you already live inside Microsoft 365 but can require add-ons for full calling features.
8×8 vs budget VoIP providers
Budget providers are cheaper, but lack the unified communications depth and global reach of 8×8.
Buying guide: choosing the right 8×8 setup Replacing a landline or PBX?
Choose an 8×8 VoIP plan with hosted calling and avoid on-site hardware.
Running international teams?
Look for plans with inclusive global calling to avoid unpredictable bills.
High call volumes or support teams?
Consider plans with call analytics, recording, and contact centre features.
FAQs Is 8×8 a VoIP provider?
Yes. 8×8 provides cloud-based VoIP phone systems as part of its wider unified communications platform.
How much does 8×8 VoIP cost?
Pricing is per user, per month and varies by plan. Costs depend on features, calling regions, and whether contact centre tools are included.
Does 8×8 include international calling?
Many plans include international calling bundles, which is one of 8×8’s key strengths.
Can 8×8 support remote teams?
Yes. 8×8 works well for remote and hybrid teams, with desktop and mobile apps.
Is 8×8 suitable for small businesses?
Yes, but it’s best for small businesses that want more than just basic VoIP.
Does 8×8 support number porting?
Yes. Number porting is typically included as part of the setup process.
Is 8×8 secure?
8×8 offers enterprise-grade security features and compliance options suitable for regulated industries.
8×8 Commercial Video
What Do Staff Think of 8×8?
How to Purc hase 8×8 Direct:
Alternatively:
Our Verdict on 8×8 8×8 X Series continues to be an attractive choice for businesses seeking a comprehensive range of features without exceeding their budget. Additionally, it boasts a user-friendly interface that both users and administrators will find appealing. However, there is usually still some training required, due to the sheer size of their portfolio and applications offered.
We are also not a fan of the lack of transparency of pricing on their website, and it should definitely be noted that their 1 star reviews far exceed their 5 star reviews of late. We hope they can improve this, as their products are useful and their range plentiful.
Other Useful Links About VoIP Hi, I’m Ally Cox , a senior copywriter and blogger at CompareYourBusinessCosts.co.uk, the UK’s trusted platform for comparing business services.over a decade of experience in the B2B sector, I specialise in simplifying complex topics like leased lines, VoIP, business energy, HR and payroll solutions, accounting software, and EPOS systems .HR, copywriting, and business operations- from clocking-in systems to card machines and office technology .informed, confident decisions when choosing products and services that improve efficiency and save money.
