8 Best Vehicle Tracking Providers in the UK – Reviews
In this article we compare 8 of the UK’s best fleet management / vehicle tracking companies including:
UK Vehicle Tracking Providers:
Fleetcom – from £0.20 per day (£8 per month)
Verizon Connect – £20 per month per vehicle, approximately
Teletrac Navman – contact for a quote
TomTom – from £15.90 per month
Webfleet – from £31 per month
Trakm8 – from £7.99 per month
Crystal Ball – contact for a quote
Radius Telematics – from £7.20 per month
Our Top 3 Vehicle Tracking Providers in April 2024: (H2 title)
Fleetcom – 4.8 out of 5 stars for their unbeatable prices
Verizon Connect – 4.5 out of 5 stars for exceptional reporting and analytics features
Teletrac Navman – 4.7 out of 5 stars for being a consistent all rounder
How have we selected these providers?
Finding the perfect vehicle tracking solution for your business is crucial. To help you make an informed decision, we assess and assign scores (out of five) based on the most critical features impacting businesses:
Features & Functionality: This is core to your needs. We evaluate the range of tracking features, including real-time location tracking, historical route playback, geofencing capabilities, fuel consumption monitoring, and additional features relevant to your industry.
Hardware & Installation: Reliable hardware and a smooth installation are essential. We evaluate the quality and variety of tracking devices, including ease of installation, compatibility with your fleet vehicles, and the provider’s installation services or partnerships.
Pricing & Contracts: Transparent pricing and flexible contracts are essential. We analyse pricing structures, including monthly fees per tracker, data usage charges, contract lengths, termination options, and potential discounts for larger fleets.
Customer Support & Reliability: Responsive and knowledgeable support is vital for any technical issues, so here we evaluate the availability and quality of customer support channels (phone, email, online chat), response times for inquiries, and the overall technical expertise of the support team.
Reporting & Data Analytics: We assess the quality and functionality of reporting tools and the level of detail available.
Why listen to our reviews?
Our team has been deeply immersed in fleet management for over a decade. Our CEO’s logistics optimisation leadership and our team’s extensive experience in vehicle tracking technologies empower us to guide you towards the perfect solution for your fleet. We are passionate about delivering in-depth analyses and unbiased reviews so you can make informed decisions to optimise your operations and improve efficiency.
The landscape of vehicle tracking companies in the UK is vast, and each provider offers unique features and functionalities. While we strive to provide the most comprehensive recommendations, remember that the ideal choice depends on your fleet needs and budget. Let us help you navigate the options and find the perfect fit!
For a comprehensive comparison, use our comparison tool here today.
Topics covered in this article include:
What is Vehicle Tracking?
Fleet Management or Vehicle Tracking is an effective solution for businesses looking to decrease fleet costs. In addition, you can Increase productivity, create more efficient routes, and manage and eliminate irresponsible driver behaviour, which can significantly reduce your business overheads.
Tracking systems can also improve fleet management, including routing, planning and delivery services, and help cut business costs by improving vehicle maintenance and reducing breakdowns.
Regardless of the reason for fitting a tracking device, it is essential that companies are transparent with employees about this and explain the many benefits to them. Fitting a device without informing staff is illegal and could get a business in serious trouble.
Benefits of Vehicle Tracking
Vehicle tracking offers several benefits, including improved fleet management, increased operational efficiency, enhanced driver safety, reduced fuel consumption, better route planning, timely maintenance, accurate billing, and theft recovery capabilities.
It provides businesses with real-time insights into their vehicle operations, leading to cost savings, productivity gains, and overall optimisation of their transportation activities.
Even the best company policies can be undermined by bad driving habits. A vehicle tracking system will allow you to monitor driver safety and hold them accountable . Whether you require seat belt monitoring, speeding, or idling, you can receive customised alerts and reports from your fleet and drivers.
Today’s vehicle tracking systems use GPS modules and mobile data to send continuous location information to a centralised and distributed information system, which then displays it on road maps. This allows your drivers to find efficient routes and avoid traffic or congestion.
In addition, most vehicle tracking companies offer automated dispatch that allows you to arrange a route at the beginning of every day, considering customer requests and unique delivery requirements. This reduces response times, increases productivity and helps you fit more jobs into a day for improved customer satisfaction.
It’s also easier to maintain your fleet and vehicles with vehicle tracking companies that provide maintenance reminders, which save time and money on repairs and fuel costs.
Likewise, the ability to track your vehicles and assets will help prevent theft and vandalism, and vehicle tracking systems can also provide a history report of the vehicle’s location and movements.
Even industries that weren’t known to utilise the technology, such as luxury hotels with limousines for VIP guests, have used vehicle tracking creatively to improve their business processes and customer experience. In addition, car rental companies have integrated vehicle tracking devices into their fleets to ensure the best possible customer service.
Disadvantages of Vehicle Tracking
While there are many benefits to businesses and fleet managers for utilising vehicle tracking systems, there are some downsides that we think are important to note when deciding whether or not they are suitable for your business.
Firstly, employees may have privacy concerns about tracking and monitoring and may not consent to tracking their vehicles. They may fear this is job monitoring and a breach of privacy , so it is best to be prepared with all of the positives and benefits it can bring them and the business when raising the subject.
Next, the upfront costs of installing vehicle tracking hardware and software can be significant for smaller companies or those with a restricted budget. In addition, some devices incur subscription fees, as well as maintenance and software updates.
While there are many benefits to using these systems, they do create a dependence on technology (especially when it comes to planning daily routes or using GPS features), which could potentially pose a problem if the hardware malfunctioned or the driver went through a blackout area.
In addition, there is a potential for data overload , which can not only be overwhelming but could lead to over-monitoring (micromanaging), which can be incredibly counterproductive and demotivating for employees.
Is Vehicle Tracking Legal in the UK?
In the United Kingdom, vehicle tracking is generally legal, but its usage is subject to specific regulations and considerations, such as employee consent, data protection, monitoring, and GPS jamming.
The law in the UK generally accepts tracking business vehicles as long as this is done during working hours and employees are aware of it and have given their consent. To avoid any legal repercussions, it is a good idea to have a written policy on using vehicle tracking devices and ensure that employees know when they are being tracked.
If employees have not consented to have certain information gathered and shared, such as their location, this can be a severe breach of the laws protecting employee data privacy and civil liberties and can lead to fines or legal action. The laws established in the Data Protection Act of 1998 set clear regulations on using and sharing this information and should be adhered to strictly.
Costs of Vehicle Tracking Software
Basic fleet management/vehicle tracking costs start from as little as £0.20 per day, per vehicle. If your business requires more feature-rich tracking, costs can range between £15 – £79 per vehicle per device per month.
The cost of vehicle tracking in the UK will vary depending on several factors, such as the type of tracking system, features included, the number of vehicles to be tracked, and the service provider you choose. Generally, there are two types of vehicle tracking systems: one is hardwired (installed directly into the vehicle), and the other is portable (plug-and-play devices). Here are some cost considerations:
Vehicle Tracking Cost Considerations
Consideration
Reason
Equipment costs
This means the initial cost includes purchasing or renting the tracking devices. Hardwired systems typically have higher upfront costs due to installation requirements, while portable systems are generally more affordable.
Subscription fees
Most vehicle tracking systems require a subscription or service fee for ongoing monitoring, data management, and software access. Subscription costs can vary based on the features and level of service provided. They are usually charged monthly or annually per vehicle.
Additional features
Advanced features like real-time tracking, geofencing, driver behaviour monitoring, and customised reporting may come at an additional cost. These features can enhance the functionality and insights provided by the tracking system.
Installation & maintenance
For hardwired systems, installation costs need to be considered, which can vary depending on the complexity of the installation and the number of vehicles. Additionally, ongoing maintenance, subscriptions, or support costs may be associated with the tracking system.
Vehicle Tracking Providers
A large number of automobiles made nowadays include integrated GPS tracking technology. This technology is used to monitor a vehicle’s heading and position. However, you cannot utilise this type of tracking to improve fleet optimisation, and it is recommended to install fleet tracking gps systems if you wish to use the data to improve efficiency and reduce costs legally.
Fleetcom
Our performance rating of Fleetcom out of 5 stars:
Our Overall Rating
4 .8 out of 5 stars
Features & Functionality
4 .5 out of 5 stars
Hardware & Installation
4 .7 out of 5 stars
Pricing & Contracts
5 out of 5 stars
Customer Support & Reliability
4 .8 out of 5 stars
Reporting & Data Analytics
4 .5 out of 5 stars
What other people think:
Real Customer Reviews:
Summary:
Fleetcom scores exceptional marks across the board and is our overall winner for a good reason. They impress with extensive features and functionality, reliable hardware, and easy installation, and their pricing and contracts are considered highly transparent and competitive. Customer support is another strong point, consistently receiving positive feedback from a loyal customer base who have been around from the company’s conception.
Customer reviews:
Fleetcom : The design & how it affects users:
Fleetcom offers extensive camera systems, ranging from basic dashcams to multi-camera setups with a 2 TB hard drive for recording. These systems can operate independently or be accessed remotely through the data network.
A connected system lets users download footage as needed and receive notifications of any incidents. This enables customers to review the event and determine if additional footage should be downloaded.
Fleetcom : What sets it apart from its competitors?
The CEO of Fleetcom has over 20 years of experience working in the industry of vehicle tracking and fleet management and has loyal customers who have been with him since day one. This kind of loyalty comes from providing the best possible knowledge and service to customers at an affordable cost.
Features of Fleetcom
Fleetcom offers transparent pricing, short contracts, and cost-effective solutions. Their camera systems start at £230, while their vehicle tracking systems start at £8 per vehicle per month.
Vehicle fuel consumption, CO2 emissions and Tachograph information can all be remotely monitored via their online dashboard.
They offer great reporting tools that can be utilised to maximise efficiency.
The British Police approve all types of SVT systems provided by Fleetcom, and these types of systems may be mandated by your Insurance Company or generate a discount on your premiums.
Pros and Cons of Fleetcom
Pros and Cons
Pros
Cons
Low costs and short contracts
Impressive portfolio of features
Geofencing
Manage fuel consumption
Dedicated team of specialists
Minimal online reviews from customers
Our own experience with the pros & cons of Fleetcom:
Fleetcom allows businesses to provide transparency on their team’s whereabouts, and they utilise state-of-the-art communication methods to track vehicles even if they are on a shipping container! They can also save money for businesses by their handy proof of delivery feature, which can be used if queries or concerns from customers arise.
The evolution of Fleetcom over the years:
Improvements:
Fleetcom has an incredibly professional and friendly team of experts on call to help if there are any questions or concerns. Dangerous driving is a big focus for Fleetcom. It will be highlighted instantly so businesses can feel confident that their driver’s safety, and that of the public and their vehicles, is in expert hands.
Issues:
It is tough to find customer reviews online for Fleetcom, and we think that an improved online presence would enhance the company’s reliability and reputation.
How can I purchase?
Direct:
Our concluding thoughts on Fleetcom:
They are a small company run by a team of experts, making it suitable for small fleets that prioritise expertise and excellent customer service above all else. We think that by using Fleetcom, businesses can obtain a robust, structured solution to all of their fleet-related duty of care responsibilities. They can be confident that they are operating within the HMRC guidelines and rest assured that their fleet is in safe, legal hands. The fuel consumption tools and reporting systems allow the business to maximise their cost-savings and make informed decisions about routing and planning.
Verizon Connect
Our performance rating of Verizon Connect out of 5 stars:
Our Overall Rating
4 .5 out of 5 stars
Features & Functionality
4 .8 out of 5 stars
Hardware & Installation
4 .7 out of 5 stars
Pricing & Contracts
3 out of 5 stars
Customer Support & Reliability
3.5 out of 5 stars
Reporting & Data Analytics
4 .8 out of 5 stars
What other people think:
Real Customer Reviews:
Verizon Connect stands out for its robust feature set, reliable hardware with easy installation, and exceptional reporting and data analytics. These strengths position it as a strong contender for fleet management solutions, as shown by its customer reviews. However, its pricing and contracts are less competitive, and customer support can be mixed. We think they are best suited to larger fleets due to their advanced reporting capabilities.
Summary:
Positive customer reviews:
Negative customer reviews:
Verizon Connect : Video from a user’s perspective:
Verizon Connect : Visual from a user’s perspective:
Verizon Connect : The design & how it affects users:
Verizon Connect offers users automatic route optimisation, which can maximise efficiency and reduce downtime. They also offer a 30 second data refresh so fleet managers can stay on top of their vehicles.
Verizon can integrate with a wide range of third-party applications, such as All-star, FuelCard Services, Keyfuels (Fuel), Assetworks, and Dynamon (software), Group Auto (repair and maintenance), as well as many others.
Verizon Connect : What sets it apart from its competitors?
Verizon Connect stands out for its excellent, easy to use and intuitive interface that provides its users with advanced reporting and analytics that offer real-time updates on all vehicles.
Features of Verizon Connect
Verizon Connect offers real-time tracking of driver and vehicle locations.
They offer users cost-saving benefits through efficient vehicle maintenance, reduced fuel consumption, and monitoring driver behaviours such as speeding, idling, and aggressive driving.
Enhanced dispatching, routing, and overall visibility. They also offer solutions for electric vehicles, fleet dashcams, asset tracking, route optimisation and digital tachographs.
They are experts in various industries, such as passenger transport, utilities, distribution, construction & heavy equipment, haulage, and oil, gas and mining.
Pros and Cons of Verizon Connect
Verizon Connect Pros and Cons
Pros
Cons
Track a wide range of assets
User friendly interface
Great benefits for drivers (track work hours and manage breaks)
Mixed customer reviews (most of these coming from US based customers)
3 year minimum contract lengths
Quite expensive compared to alternatives
Our own experience with the pros & cons of Verizon Connect:
Verizon Connects monitoring system allows users to track a wide range of equipment, from vehicles to non-powered assets. The well received and user-friendly online interface simplifies equipment tracking, enabling direct monitoring of assets linked to the engine.
However, some users have encountered issues with cameras and trackers frequently disconnecting, necessitating multiple visits from third-party technicians for resolution. Additionally, the trackers have been inconsistent in providing real-time updates, with certain vehicles failing to update for extended periods.
The evolution of Verizon Connect over the years:
Improvements:
Verizon Connect has also been instrumental in boosting operational efficiency by swiftly locating installers for customer calls, thereby avoiding unnecessary journeys. Additionally, the software enables users to monitor employee journeys, track speeds, and account for stops and breaks using the installed units in their vehicles.
Verizon Connects’ live map tracking and asset tracking functionalities have been highly effective in sectors like logistics, customer service, and service technician departments. Managers find the live map tracking feature invaluable for overseeing vehicles and drivers and receiving real-time traffic updates. The software has also been crucial for proactive fleet maintenance and updates across various business locations.
Issues:
On the other hand, some users have had to terminate their contracts due to the system’s inconsistent performance, leading them to seek alternative solutions and retrofit their vehicles.
Despite these setbacks, other users have reported positive experiences. The system’s ability to track vehicle locations has been pivotal for enhancing safety and ensuring the well-being of both drivers and assets.
How can I purchase?
Direct:
Or via a reseller:
Our concluding thoughts on Verizon Connect:
We think that Verizon Connect offers comprehensive fleet management solutions to track vehicles in real time, enhance fleet operations, boost worker efficiency, and promote safer driving practices. Users can select from customisable GPS tracking options with dashboards, detailed reports, and alert functionalities, all of these features making them suitable for substantial fleets.
Verizon Connect facilitates better work assignment management for mobile field staff and ensures consistent movement, software that is pivotal in coordinating field staff and confirming their presence at job sites.
In summary, while there are mixed reviews regarding Verizon Connects customer service and system reliability, the product offers valuable solutions for equipment tracking, operational efficiency improvement, and safety enhancement.
Teletrac Navman
Our performance rating of Teletrac Navman out of 5 stars:
Our Overall Rating
4.7 out of 5 stars
Features & Functionality
4.8 out of 5 stars
Hardware & Installation
4.7 out of 5 stars
Pricing & Contracts
4.7out of 5 stars
Customer Support & Reliability
4.6 out of 5 stars
Reporting & Data Analytics
4.5 out of 5 stars
What other people think:
Real Customer Reviews:
Summary:
Teletrac Navman emerges as a well-rounded fleet management solution with consistently high marks across most categories, taking the place of the best overall contender from our review. They boast a robust feature set, reliable hardware with easy installation, and competitive pricing with clear contracts. Customer support is also positive, and feedback is consistently received. While reporting and data analytics are very good, they are not their standout features.
Positive customer reviews:
Negative customer reviews:
Teletrac Navman : Video from a user’s perspective:
Teletrac Navman : Visual from a user’s perspective:
Teletrac Navman : The design & how it affects users:
The TN360 takes fleet management to the next level with its cutting-edge AI technology. This innovative system goes beyond simply recording past data. It analyses real-time information to predict trends, driver behaviours, and potential issues. With TN360, fleet managers gain valuable insights to proactively address areas like driver safety, fuel efficiency, maintenance needs, and customer satisfaction, translating into improved performance across the board, from optimised routes to better on-site operations.
Teletrac Navman : What sets it apart from its competitors?
Teletrac offers various solutions for various industries and can create bespoke packages for their customers depending on this. Their focuses include road transport, construction, service, the public sector, and passenger transport.
Features of Teletrac Navman
Teletrac provides real-time tracking of vehicles , allowing businesses to monitor their fleet’s location, speed, and status at any given time.
Their solutions offer route planning and optimisation tools to help businesses find the most efficient routes. In addition, Teletrac Navman enables businesses to track and analyse driver behaviour, including speeding, harsh braking, and idling , to promote safer driving practices and reduce accidents.
Their systems allows businesses to set up virtual boundaries (geofences).
They also offer a range of customisable reports and analytics , providing insights into fleet performance, fuel usage, maintenance schedules, and driver behaviour.
The company provides mobile applications that allow businesses to access fleet data, track vehicles, and receive alerts, and their dashboard can integrate with other business systems such as dispatch software, CRM tools, and fuel cards.
Pros and Cons of Teletrac Navman
Teletrac Navman Pros and Cons
Pros
Cons
The integrated diagnostic device facilitates comprehensive vehicle tracking.
Seamless integration with their dashcam video.
Can be quite expensive
Lack of full transparency with pricing
Reports not as good as other providers on our list
Our own experience with the pros & cons of Teletrac Navman:
The TN360 profoundly influences fleet and field operations by providing tailored insights based on the company data collected through its machine learning technology. Businesses are transitioning to higher bandwidths and an increase in connected assets generating data, and the TN360 enables companies to comprehend it and make data-informed decisions.
The evolution of Teletrac over the years:
Improvements:
We love Teletracs’ intuitive product builder, which can create bespoke solutions for potential customers in minutes without any commitment.
Issues:
Teletrac offers solutions for businesses looking to track 10 or more vehicles, so they are unsuitable for small companies with just a few vehicles/assets.
How can I purchase?
Our concluding thoughts of Teletrac Navman:
Teletrac Navman is a global provider of advanced GPS fleet management solutions. With a strong presence in the UK, Teletrac Navman offers a comprehensive range of telematics and vehicle tracking services designed to help businesses optimise their fleet operations and enhance driver safety. The company’s solutions provide real-time vehicle tracking, accurate mapping, route optimisation, driver behaviour monitoring, and various reporting capabilities.
They focus on delivering actionable insights and actionable data to improve operational efficiency, reduce costs, and promote safer driving practices, and we think they cater to a wide range of industries, including transportation, logistics, construction, utilities, and more.
TomTom
Our performance rating of TomTom out of 5 stars:
Our Overall Rating
3 .5 out of 5 stars
Features & Functionality
4 .6 out of 5 stars
Hardware & Installation
4 out of 5 stars
Pricing & Contracts
2 out of 5 stars
Customer Support & Reliability
2 out of 5 stars
Reporting & Data Analytics
4 .5 out of 5 stars
What other people think:
Real Customer Reviews:
Summary:
TomTom’s fleet management solution offers a strong feature set with exceptional reporting and data analytics capabilities, allowing for in-depth insights into fleet operations. However, there are some areas for significant improvement. Pricing and contracts are rated lower than competitors, and customer support receives mixed reviews.
Positive customer reviews:
Negative customer reviews:
TomTom : Video from a user’s perspective:
TomTom : Visual from a user’s perspective:
TomTom: The design & how it affects users:
We like that the TomTom products give live updates on traffic data from 600 million connected devices, allowing drivers to avoid traffic jams, distractions, breakdowns, road closers and other nasty surprises.
TomTom: What sets it apart from its competitors?
TomTom Office offers a range of fleet management solutions, including road traffic management, location analytics, automated driving, mobility on demand, and even a digital cockpit, which creates an immersive in-vehicle experience for drivers.
Features of TomTom
Their systems are built for fleets and help businesses set up fleets for successful deliveries by identifying exact delivery locations.
Their flexible technology is adaptable to your business, and they offer a one-stop-shop that includes geocoding, APIs, maps, datasets and many more features.
TomTom provides reliable APIs that are hosted on the leading cloud platforms.
Pros and Cons of TomTom
TomTom Pros and Cons
Pros
Cons
Easy to use devices with an intuitive interface
Great display and menus
Most products come with free map and traffic updates
Can be pretty expensive compared to competitors
Some customers complain of difficulties pairing Bluetooth with their devices
Not much variety of customer reviews
Poor Trustpilot ratings
Our own experience with the pros & cons of TomTom :
TomTom is known for its excellent sat nav systems and designs and it utilises its 600 million devices to provide real-time traffic updates for its customers. Their devices are easy to use and suitable for many businesses. However, customers are quite disappointed with the customer service if things go wrong.
The evolution of TomTom over the years:
Improvements:
We like that most of the TomTom hardware comes with lifetime updates, meaning there is no additional cost for software updates, which some other companies charge.
Issues:
TomTom’s customer service really let down its intuitive and well-designed systems. There are also issues with the app’s price and how often it crashes.
How can I purchase?
Direct:
Or via a reseller:
Our concluding thoughts of TomTom:
TomTom Telematics are known for their reliability, support quality, and ability to deliver on our commitments. They are the main location provider to the largest technology, telematics and automotive companies in the world. You can count on precise and predictive route planning with their speed profiles.
In addition, they collect detailed map attributes to provide verified speed limits, helping your customers understand driver behaviour and where speed violations occur.
Make sure to read their Trustpilot reviews before committing to any company, as there are concerns over their customer service in the UK and therefore we think there are better options to choose from.
Webfleet
Our performance rating of Webfleet out of 5 stars:
Our Overall Rating
4 out of 5 stars
Features & Functionality
4.5 out of 5 stars
Hardware & Installation
3.7 out of 5 stars
Pricing & Contracts
4 out of 5 stars
Customer Support & Reliability
3 .2 out of 5 stars
Reporting & Data Analytics
4.5 out of 5 stars
What other people think:
Real Customer Reviews:
Summary:
Webfleet is a strong contender for businesses looking for a comprehensive fleet management solution. It offers a robust feature set with exceptional reporting and data analysis, allowing you to gain valuable insights into your fleet operations. Pricing and contracts are generally considered fair; however, there are a couple of areas for improvement. For example, their customer support scores are lower than some competitors, and hardware installation might require more effort than others on our list.
Positive customer reviews:
Negative customer reviews:
Webfleet : Video from a user’s perspective:
Webfleet : Visual from a user’s perspective:
Webfleet : The design & how it affects users:
Webfleet, a powerful fleet management software from Bridgestone Mobility Solutions B.V. (a global leader in mobility solutions), provides cutting-edge software that is designed for mid-sized and large businesses across various industries, from transportation and logistics to construction and field services.
Webfleet : What sets it apart from its competitors?
The key advantage of Webfleet is its flexibility and scalability. Since it’s cloud-based, you can access it from anywhere and easily adapt it to your fleet size, no matter if you manage cars, heavy machinery, or specialised equipment. Webfleet offers a comprehensive toolbox to help you improve efficiency, reduce costs, and get more out of your resources.
Features of Webfleet
Webfleet’s real-time track and trace allows you to locate your vehicles 24/7. By monitoring and improving driver behaviour, you can cut fuel and maintenance costs.
You can optimise your business processes through integration with existing software.
Professional navigation and live traffic allow drivers to stay on the right route or find appropriate detours.
Their services allow you to improve your service with seamless communication and comply with mileage and working timesheets.
They offer fuel management options to gain insights into consumption and implement strategies to help save fuel costs and emissions.
Pros and Cons of Webfleet
Webfleet Pros and Cons
Pros
Cons
Excellent driver safety features
Comprehensive fleet visibility
Great integration options
Flexible and scalable solution that can grow with your business
Impressive range of features
They do not have many UK-based reviews
Our own experience with the pros & cons of Webfleet:
We think that the Webfleet fleet management solution boasts a compelling set of features, including excellent driver safety tools, comprehensive fleet tracking for complete visibility, and seamless integration capabilities. It also offers a scalable design that adapts to your business growth. However, we think that the lack of a substantial number of UK-based reviews means customers will be more inclined to choose another provider.
The evolution of Webfleet over the years:
Improvements:
We think Webfleet offer their users high-quality software and an excellent portfolio of features and add-ons. Customers seem pretty satisfied with their customer service and technical support, so that is good enough for us!
Issues:
Webfleet has an impressive array of features and integrations, but its lack of UK-based reviews does not instil confidence in potential customers.
How can I purchase?
Direct:
Our concluding thoughts on Webfleet:
Webfleet Solutions, formerly known as TomTom Telematics, is a prominent provider of fleet management and vehicle telematics solutions. They offer a comprehensive suite of services to businesses of all sizes, helping them optimise fleet operations, improve driver safety, and enhance overall efficiency.
Webfleet Solutions provides real-time vehicle tracking, route planning and optimization, driver behaviour monitoring, remote vehicle diagnostics, fuel management, and various reporting and analytics tools. Its solutions are designed to help businesses reduce costs, increase productivity, and make data-driven decisions about their fleets.
Trakm8
Our performance rating of Trakm8 out of 5 stars:
Our Overall Rating
4. 2 out of 5 stars
Features & Functionality
4 .5 out of 5 stars
Hardware & Installation
4 out of 5 stars
Pricing & Contracts
4 .6 out of 5 stars
Customer Support & Reliability
3 .5 out of 5 stars
Reporting & Data Analytics
4 .2 out of 5 stars
What other people think:
Real Customer Reviews:
Summary:
TrackM8 presents itself as a well-rounded fleet management solution focusing on value. It offers its users a sturdy feature set with good reporting and data analysis tools, all at competitive pricing with transparent contracts. Hardware installation is also relatively straightforward. However, customer support scores are lower than those of some competitors on our list.
Positive customer reviews:
Negative customer reviews:
Trakm8 : Video from a user’s perspective:
Trakm8 : Visual from a user’s perspective:
Trakm8 : The design & how it affects users:
Trackm8 has a product called the Connect 200, which makes managing your grey fleet simple. It is plugged into a cigarette lighter or aux socket, making switching between business and private journeys very straightforward.
Trakm8 : What sets it apart from its competitors?
Trakm8‘s Connectedcare vehicle health solution enables vehicle diagnostic data to be read by users from the CANbus network of a car or light commercial vehicle, This provides valuable insight into the condition of the fleet. Their devices also come fitted with diagnostic trouble codes, which can allow you to proactively respond to issues and pinpoint where things are going wrong within the vehicles.
Features of Trakm8
Trakm8 enables businesses to track their vehicles’ location, speed, and status in real-time using GPS technology. Their products also allow businesses to monitor driver behaviour, including speeding, harsh acceleration, and harsh braking, promoting safer driving practices and reducing fuel consumption.
They provide tools for efficient route planning, helping businesses optimise routes to reduce mileage, save fuel, and improve overall productivity.
The Trakm8’s solutions offer remote vehicle diagnostics, which enables businesses to monitor vehicle health and prevent expensive emergency repairs.
Trakm8 assists businesses in managing fuel consumption by monitoring fuel usage.
Their solutions allow businesses to set up virtual boundaries (geofences) and receive alerts when vehicles enter or exit designated areas, which can optimise businesses’ security.
Pros and Cons of Trakm8
Trakm8 Pros and Cons
Pros
Cons
Vehicle warning lights and diagnostic trouble codes to help prevent breakdowns and diagnose faults
One of the most affordable solutions
Very mixed reviews
Mixed reviews about the app
Our own experience with the pros & cons of Trakm8:
Trackm8 offer a wide range of affordable dash cam devices, from a 12v cigarette lighter socket to their award-winning RH600 4G Integrated Telematics Dash Cam. In addition, their unique scoring system scores every journey. It can highlight poor driving over time, which can help fleets prioritise safety. Driver behaviour scores are based on harsh acceleration, braking, cornering, and excessive speeding and can be monitored by fleet managers.
The evolution of Trakm8 over the years:
Improvements:
Trackm8 is one of the most affordable tracking solutions on our list. Their plug-and-play devices make it very simple to switch from vehicle to vehicle and remove the device when it is being used for personal rather than business needs.
Issues:
Trackm8 only has 21 reviews on Trustpilot, which doesn’t instil much confidence in potential new users trying to make an informed decision about their customer service experiences. Customers also complain about how difficult it is to cancel contracts, with direct debits being taken after the contract has been finalised.
How can I purchase?
Direct:
Our concluding thoughts on Trakm8:
Trakm8 is one of the UK’s leading vehicle tracking systems, and it offers tracking from anywhere between 2 and over 1000 vehicles, so it suits a wide range of business needs. It has over 318,000 devices installed in vehicles across the UK. By sending real-time information to your team, Trakm8 claims to save your business up to 10% on fuel costs, 18% on preventative maintenance costs, and over 20% on accident costs.
Their prices are competitive, starting from only £7.99 per user per month. Their vehicle trackers for vans, cars and trucks send regular location updates to our secure cloud server, and you’ll see your vehicles on a map in our easy-to-use vehicle tracking platform. We think they present an affordable solution for a small number of vehicles for businesses who do not have complex needs.
Crystal Ball
Our performance rating of Crystal Ball out of 5 stars:
Our Overall Rating
3.8 out of 5 stars
Features & Functionality
4.3 out of 5 stars
Hardware & Installation
4.2 out of 5 stars
Pricing & Contracts
4 out of 5 stars
Customer Support & Reliability
3 out of 5 stars
Reporting & Data Analytics
4 out of 5 stars
What other people think:
Real Customer Reviews:
Summary:
Crystal Ball is a decent fleet management option with a well-rounded feature set. Users report that they offer good reporting and data analytics capabilities, along with straightforward hardware installation. Pricing and contracts are generally considered fair and transparent, however, customer support scores lower than some competitors, potentially resulting in longer wait times for assistance.
Positive customer reviews:
Negative customer reviews:
Crystal Ball : Video from a user’s perspective:
Crystal Ball : Visual from a user’s perspective:
Crystal Ball : The design & how it affects users:
Crystal Ball offer a range of apps such as the lone worker protection system and manager app, which allows for optimised safety for drivers. The lone worker app offers routine welfare check-ins, and manual panic alarms, which are incredibly useful for emergency services.
Crystal Ball : What sets it apart from its competitors?
Crystal Ball is utilised for a wide variety of professions and industries, including transportation and logistics companies, construction firms, field service and maintenance providers, delivery and courier services, law enforcement agencies, utilities and energy companies, retail and e-commerce businesses, and many more.
Features of Crystal Ball
Crystal Ball offers its users real-time tracking capabilities, allowing fleet managers to monitor the location, speed, and status of their vehicles in real-time using GPS technology.
The solution enables businesses to set up virtual boundaries (geofences) and receive alerts when vehicles enter or exit designated areas, and they also allow businesses to track driver behaviour.
Their manager app gives users insights direct from their fleet management software to any phone, giving full visibility over their fleet.
In addition, Crystal Ball provides tools for efficient route planning and comprehensive reporting and analytics features, helping businesses optimise routes to minimise mileage and save on fuel costs.
Pros and Cons of Crystal Ball
Crystal Ball Pros and Cons
Pros
Cons
Crystal Ball offer users a manager app that gives comprehensive insights
Driver insights
UK based support team
Voted top 100 Trusted Brands and have won awards for innovations in telematics
Mixed reviews about app reliability
Our own experience with the pros & cons of Crystal Ball:
We really like the comprehensive portfolio of products and services that Crystal Ball offers, and their dashcams and software has multiple industry awards. However, their range of apps have mixed reviews from users. They also offer a unique feature that allows managers to remotely immobilise vehicles in the unfortunate event of theft.
The evolution of Crystal Ball over the years:
Improvements:
All of Crystal Balls devices are insurance improved, which can save businesses costs on premiums and give peace of mind that they are covered if any issues or accidents occur. They are currently developing tachograph analysis, which will be available as a handy add- on for users.
Issues:
Crystal Ball only has 23 reviews on Trustpilot, and it is hard to find recent reviews from current users.
How can I purchase?
Our concluding thoughts on Crystal Ball:
Crystal Ball Telematics is trusted by thousands of SMEs and local governments across the UK. They offer cloud-based telematics solution systems that integrate vehicle tracking, 4g dash cams, and lone worker protection apps. These can streamline and future-proof your fleet tracking.
With Crystal Ball, you can monitor your fleet, offer driver incentives, and analyse trends to optimise your business. This can all save fuel costs, vehicle wear and tear, accident rates and insurance premiums. You and your driver can use the driver app to monitor and analyse potentially dangerous driving. In addition, the driver app can show key performance indicators such as acceleration, cornering, braking, speeding and idling.
They are one of the Top 100 Trusted Brands in Fleet, a testament to their customer service and products. They offer award-winning solutions, having won Innovation in Telematics awards two years in a row. They boast an impressive 4.8/5 Google review rating. Importantly, they are UK-based, with their head office and dedicated support team located in Manchester.
Radius Telematics
Our performance rating of Radius out of 5 stars:
Our Overall Rating
4 .4 out of 5 stars
Features & Functionality
4 .5 out of 5 stars
Hardware & Installation
4 .5 out of 5 stars
Pricing & Contracts
4 .4 out of 5 stars
Customer Support & Reliability
4 .3 out of 5 stars
Reporting & Data Analytics
4 out of 5 stars
What other people think:
Real Customer Reviews:
Summary:
Our research shows that Radius is a solid contender for fleet tracking. They boast a well-rounded feature set with good reporting and data analytics. Hardware installation is also considered straightforward, and their pricing seems reasonable with transparent contracts, although the information is a little tricky to find. Even customer support scores relatively well, mitigating concerns from previous summaries.
Positive customer reviews:
Negative customer reviews:
Radius : Video from a user’s perspective:
Radius : Visual from a user’s perspective:
Radius : The design & how it affects users:
Radius allows you to customise which alerts and notifications its users wish to receive. Features such as speed alerts, landmark alerts, geofencing, off-hours, unauthorised movements, and PTO alerts like tow and boom alert are all able to be edited and customised to suit individual preferences.
Radius : What sets it apart from its competitors?
Radius is one of the cheapest providers we have reviewed, and they offer a PAYG option for up to two years. We also like their efficient fuel card integration (with Wex Fleet Fuel Cards). Radius also prioritises fleet security with a built-in theft prevention feature. This feature detects out-of-hours usage, sending alerts instantly if any vehicle is driven outside of designated work hours.
Features of Radius
Radius have a wide range of products, suitable for small and large vehicle fleets. They also have easy to use software gets you the information you need, quickly, and does not have a steep learning curve.
They offer market leading features and technology, as well as competitive pricing to suit every need.
They have over 30 offices across 5 continents, and over 575,000 live tracked units over 36 countries, and 17 years’ experience (including a UK based team).
Radius takes the guesswork out of preventative maintenance. Their system automatically detects potential issues with faulty components, prompting timely repairs and saving you valuable time on manual checks.
Pros and Cons of Radius
Radius Pros and Cons
Pros
Cons
Improve driver behaviour
Cost-effective solution
Powerful tools and insights to manage fleets
It doesn’t integrate with sat nav devices .
No 24/7 customer support
We would like to see a bigger feature set
Our own experience with the pros & cons of Radius:
Looking for the best fleet management system for your small fleet? Our research suggests that Radius is one of the best options, as it offers affordable pricing plans starting at just £7.20 per vehicle per month, which makes it a compelling solution.
Another benefit for small businesses is the flexible contract length. With a maximum of 24 months, you’re not locked into a long-term commitment, allowing you to switch to other providers if needed.
The evolution of Radius over the years:
Improvements:
Radius simplifies fuel management for its users and fleet managers by allowing seamless integration with WEX Fleet Fuel Cards, which are known for their robust security features. Users can get real-time insights into fuel costs with automated updates after each purchase and gain easy access to vehicle maintenance services.
Issues:
While this system boasts a comprehensive feature set, it falls short in one key area: automatic route optimisation. This powerful tool, offered by some competitors on our list, helps businesses save significant time by scheduling the most efficient routes for drivers. Automatic route optimisation not only takes into account real-time traffic conditions but also analyses your stops to create the most efficient travel patterns.
How can I purchase?
Direct:
Or via a reseller:
Our concluding thoughts on Radius:
Radius Telematics is one of the fastest-growing telematics businesses in the world. It offers a wide range of products, easy-to-use technology, leading functionality, a global presence, and great value for money. Radius Telematics specialises in vehicle tracking worldwide, with over 600,000 live tracking units throughout Europe, Asia, North America, Australia, and Africa.
Their products and systems can be fitted to cars, vans, trucks, motorcycles, plants, equipment, machinery, and other high-value assets. They provide market-leading products and services to all kinds of businesses, from those with just a few vehicles to large commercial fleets.
Their web-based software is simple to use and available on your smartphone, tablet, or PC. It lets you easily track your fleet’s location, speed, and fuel consumption. The software suits any size business but is especially suitable for larger businesses, as it has more advanced features and data integrations that you can link to your current business systems.
Vehicle Tracking Providers & related articles:
James Ward is CEO and founder of CompareYourBusinessCosts.co.uk, a website that won the Prestigious ‘Website of the Year’ only in its second year of operations in 2015. The website has grown organically since then offering comparisons on over 20 different products including insurance, energy, telecoms, card machines, coffee machines and much more. James has a range of interests including horse racing, skiing, rugby and boxing. He splits his time between home family life, friends, exercise and socialising.