Our Commitment to You

We believe that clear communication and swift resolution are the foundations of trust.
Every complaint we receive is handled seriously, reviewed by our management team, and logged in line with our quality-assurance process.

• We acknowledge all complaints within one business day.
• We aim to resolve most issues within five working days.
• If your issue requires further investigation, we’ll provide regular progress updates until it’s resolved.

How to Make a Complaint

Please contact us using one of the following methods:

• Email: complaints@compareyourbusinesscosts.co.uk
• Post: Compare Your Business Costs, London, United Kingdom
• Online Form: Submit a Complaint

To help us resolve your concern efficiently, please include:

• Your full name and business name
• Contact details (email and phone number)
• Brief details of your complaint (dates, services, or suppliers involved)
• Any supporting documents or correspondence

What Happens Next

1. We’ll acknowledge your complaint within one working day.
2. A dedicated member of our customer-success team will review your case and may contact you for clarification.
3. We’ll investigate fully and respond in writing with findings and next steps.
4. If you’re unhappy with our response, you can request an independent review by a senior manager.

If You’re Still Unhappy

If your complaint cannot be resolved internally, you may request a referral to an independent third-party resolution service or raise your concern with
the relevant regulatory body. While CompareYourBusinessCosts.co.uk is not regulated by the FCA, we operate to
FCA-inspired transparency and fair-treatment standards for all SME clients.

Privacy & Data Handling

All complaints are handled in accordance with our Privacy Policy.
Your personal information is kept secure and used only to resolve your case.

We Value Your Feedback

Every piece of feedback helps us improve. We regularly review complaints data to identify trends and strengthen our
supplier-monitoring process, ensuring continuous improvement in transparency and customer experience.