Is Zoom a Voip?
Zoom is known for its video conferencing software but has an all-in-one business phone solution. Zoom phone is an easy-to-use platform that combines traditional PBX features with modern user experience. Users can use the Zoom app on desktop or mobile to connect with PSTN, mobile, and VoIP calls. Zoom phone plans include various calling and collaboration features with metered and unmetered call plans.
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Is Zoom a VoIP?
Zoom is a video conferencing platform incorporating VoIP (Voice over Internet Protocol) technology. While Zoom is primarily known for its video conferencing capabilities, it allows users to make online voice calls. You can use Zoom to hold audio-only meetings, one-on-one calls, or group conference calls, essentially VoIP calls.
|UK VoIP Providers
| Customer Rating
|Who is it Best For
|£19 per user, per month
Small businesses with big growth plans
|£9 per user, per month
Small businesses looking for a cheap and easy solution
£12 per user, per month (billed annually)
Telesales teams and small businesses with high turnover
|£6 per user, per month
|£10 per user, per month
Companies that need to communicate remotely
£7.99 per user, per month (billed annually)
Small businesses with varied departments
£14.99 per user, per month
Small companies that are based online
Is Zoom a VoIP: Voice
Zoom Phone offers metered and unmetered calling plans and additional features that allow businesses to streamline calls, video conferencing and meetings through a single platform.
- All plans include business texting, virtual fax, Gmail integration and voicemail transcription as standard, with the option to add on unlimited international calling or video conferencing hardware.
- All Zoom Phone plans also come with call-back, auto attendants and a centralised admin portal.
- All plans are scalable and offer an enterprise-class HD voice experience with reliable call quality and intelligent call routing. Dedicated phone numbers are available in over 100 countries, and there is the option to add additional voice, conference, and chat features such as barge, monitor and whisper.
- Zoom Phone can be used with a regular phone or a special VoIP adapter and is compatible with most business smartphones.
- All calls are encrypted using SRTP, and Zoom is one of the few VoIP providers to offer emergency calling support in the UK.
- All calls can also be elevated into a Zoom Meeting with a button.
Is Zoom a VoIP Video
Zoom offers a wide variety of business communication tools on a single platform. These include video conferencing, audio calls and meeting management. They are designed with modern video communication needs in mind to foster more effective teamwork and collaboration.
Its VoIP phone service starts at £10 per user per month and includes unlimited calling, a virtual receptionist and advanced routing options. You can add additional users, phone numbers and features quickly. This is cheaper than similar services from RingCentral and 8×8. Zoom also offers a subscription to its more advanced Zoom One video conference software product, which allows up to 100 participants in free calls and comes with enhanced video conferencing capabilities and cloud recording storage.
The subscription is an excellent value for businesses that need the added flexibility and scalability of Zoom’s paid meeting tools. Zoom also offers several third-party and CRM VoIP integrations that help you stay connected to your team.
Is Zoom a VoIP: Messaging
Zoom offers a variety of voice-focused tools to help streamline business communications. The cloud-based system uses a single platform for all features like calls, video, and meetings. The service is available on mobile and desktop devices, including traditional desk phones and softphones. The system also features advanced call routing, auto attendants, and intelligent calling. The platform supports SRTP and TLS encryption protocols to protect data in transit and ensure security.
This is particularly important for VoIP systems, as hacking is a real threat. The company also provides training sessions to help users get the most out of the system. Customers can choose from several metered and unlimited call plans, unified communications features, team messaging, and industry-leading video conferencing. They can even add hardware as a service and product bundles to customise their plans. The provider offers a flexible user experience that seamlessly elevates calls to a full-featured Zoom Meeting.
Moreover, the software supports a range of integrations with third-party and CRM applications.
Is Zoom a VoIP: Integrations
Zoom offers many integrations, allowing easy and seamless connections with business applications. This includes an extensive list of compatible desk phones from brands like Mitel, Polycom, Grandstream and Yealink, allowing users or admins to customise their hardware settings via the Zoom dashboard easily. It also supports enhanced 911 services, which can help businesses avoid high charges from local service providers and even ensure customers’ safety.
Number porting is also available, allowing businesses to keep their existing phone numbers when they switch to VoIP. Customer service is another aspect of Zoom that sets it apart from other VoIP providers, with 24/7 live chat and phone support for licensed users. However, its user forum and knowledge base are limited for unlicensed users, which can be frustrating.
Is Zoom a Voip – Other Useful links about phone systems:
Free Call Centre Software
VoIP Phone Systems For Schools
How to Lower Your Business Phone Bill
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