GoToConnect Review – Is GoToConnect Right For Your Business?
In this article, we will look at some of the main advantages of GoToConnect. You can read about its cost-effectiveness, easy-to-use features, and integration with other business applications. Moreover, we’ll cover customer support, so you know if it is suitable for your needs. And last, we’ll discuss its ease of use. If you’re still on the fence about its benefits, read our GoToConnect Review! Listed below are some other advantages of GoToConnect.
For further information and pricing on phone systems, click here.
GoToConnect Review: Easy to use
If you’re looking for a simple, easy-to-use video conference tool, GoToConnect is an excellent option. Its features range from team messaging to video conferencing, and there are different plans to suit different needs. The company also offers desktop and mobile apps for various business applications, and its prices vary depending on how many users you need to support. The Basic plan, however, limits video conferencing to four participants and 40 minutes, and it’s designed to cater to a single office location.
GoToConnect users are highly praised for the simple interface and reliability of the service. They also appreciate the ability to manage calls, video meetings, texts, and chat messages from any location. While users are generally satisfied with customer support, they have complained about long wait times. Users appreciate that the service is reliable and offers unlimited international calls to over 50 countries.
Moreover, the company recently launched a new portal that simplifies the setup process and makes it easier to manage the system. GoToConnect Desktop transforms your desktop into a unified communications platform. Users can search corporate directory contacts by name, organise favourites and add new ones.
|PBX admin tools
Phone number extensions
|Up to 250 participants
50 simultaneous webcams
One-click jump to the meeting
Unlimited call queues
Reporting and analytics
Intelligent call routing
GoToConnect Review: Call Management
- You can make calls and send texts from any major browser, which works like a softphone.
- You can also see if someone is available or unavailable to answer the call.
- You can customise your greetings and manage your call flow using the desktop app.
- Compared to other VoIP providers, GoToConnect is fast and easy to use
- . Its intuitive onboarding process and simple features like Do Not Disturb and video conferencing make it easy for even a small business.
- All of these features are designed to streamline business processes.
- The user experience is positive, and you’ll be glad you chose it as your VoIP service.
So, if you’re looking for a good VoIP service at a reasonable price, GoToConnect might be an excellent choice.
GoToConnect Review: Cost-effective
If you need a cloud-based video conferencing system, you can use a service such as GoToConnect. The service charges low monthly fees and lets you control the phone system yourself. You no longer have to worry about expensive system maintenance or support contracts. And you can customise your phone system to fit your needs and customise auto-attendants and other features in real-time.
The company also has a dedicated onboarding team to help you get started and keep your phone system running smoothly. GoToConnect offers a free trial, but larger organisations with remote employees may want to upgrade to the Premium plan. This plan gives unlimited video meetings with up to 250 participants, with additional features like a cloud contact centre, inbound and outbound call monitoring, and real-time queue updates. Professional reviews have praised the service’s customer support and recently added a news portal.
Larger companies can benefit from huge discounts by bundling it with GoTo Collaboration Suite. And with a mobile app, GoToConnect can be used in remote locations. The cloud-based business phone system also includes a mobile app and comprehensive features.
GoToConnect Review: Integration
If you’re looking for a tool to connect your team to your business applications, look no further than GoToConnect. Its premium plans offer unlimited video meetings for up to 250 people and a cloud contact centre. Premium features include call analytics, inbound and outbound call monitoring, and real-time queue updates. Professional reviewers generally rate GoToConnect’s customer support as excellent, and the company recently rolled out a new web portal to further streamline the integration process.
For example, GoToConnect’s integration with Microsoft Teams allows users to make and receive phone calls without leaving the application. The softphone application makes calling clients and team members easy to use their computers. It also supports click-to-dial integration for incoming calls. These are just a few of the business applications that integrate with GoToConnect. As a business owner, you should consider these features carefully.
GoToConnect Review: Customer service
Any VoIP provider should offer this customer service as a minimum:
- Accessibility: The customer service team should be easily accessible through various channels, such as phone, email, live chat, or an online ticketing system. They should provide clear contact information and have dedicated support hours to assist customers.
- Responsiveness: A reliable customer service policy ensures that the provider responds to customer inquiries and issues promptly. This includes acknowledging customer communications promptly and providing regular updates on the status of any ongoing support tickets or inquiries.
- Technical Support: The customer service team should be knowledgeable and capable of addressing technical issues related to the VoIP service. They should be able to assist with troubleshooting, configuration, and resolving any service disruptions or quality concerns customers may experience.
- Account Management: A customer service policy often includes assistance with account-related matters, such as billing inquiries, account changes or upgrades, and general account management. The provider should be able to address these matters efficiently and accurately.
- Training and Onboarding: Depending on the provider, a customer service policy may include training and onboarding assistance to help customers understand how to use the VoIP service effectively. This can involve providing documentation, tutorials, or even personalised training sessions.
- Customer Feedback and Escalation: A customer service policy typically incorporates a mechanism for customers to provide feedback and escalate any unresolved issues. This can include feedback surveys, dedicated escalation points of contact, or a process for filing formal complaints if necessary.
If you would like to contact their customer support, you can do so here.
Which Business Phone Lines – Click here to see more of the best-rated phone systems for 2022
Other Useful links about phone systems
Free Call Centre Software
VoIP Phone Systems For Schools
How to Lower Your Business Phone Bill
Remember to Compare Your Business Costs is here to help your business every step of the way, from business advice or saving you time and money on your business purchases such as:
Ally Cox is a dedicated Copywriter and Blogger for CompareYourBusinessCosts.co.uk. In under two years, the platform achieved the esteemed accolade of ‘Website of the Year’. Since its award-winning debut, Ally has been instrumental in fostering organic growth for the website, expanding its offerings to encompass comparisons across a diverse range of over 20 products to help serve all your business needs.