Mitel Phone Systems: The Ultimate Guide Mitel has established itself as a leading provider of VoIP solutions, offering their users a wide range of features designed to enhance business communication. Known for its user-friendly design and robust functionality, we think Mitel caters to businesses of all sizes, providing scalable and flexible communication tools. Our blog will explore Mitel’s design philosophy, what sets it apart from its competitors, the improvements it has made over the years, and some of the challenges it has faced.
For further information and pricing on phone systems, here .
Mitel: Our performance rating out of 5 stars:
Our Overall Rating 3.8 out of 5 stars
Price 4 out of 5 stars
Usability 4 out of 5 stars
Features 4.3 out of 5 stars
Customer Rating 3.7 out of 5 stars
Speed 4.2 out of 5 stars
Useful links about Mitel from our article:
Benefits of Mitel
Downsides of Mitel
What Does Mitel Offer?
Mitel Products
Mitel Decision Making Guide
What Other People Think of Mitel
What Do Staff Think of Mitel?
Our Verdict on Mitel
How have we rated Mitel?
For every provider we assess, including Mitel, we rate them out of five stars on the five most important categories we have researched for the product / service offering. You can read about out review process & methodology here .
Why listen to our reviews?
With over ten years of experience in evaluating telecom products, our team brings a wealth of knowledge to understanding the market pros and cons. You can read more about our expert team here.
How Does Each Mitel Product Cater To Its Clients Mitel MiVoice Business
This is ideally suited for businesses with 20-500 employees who need a comprehensive communication solution with features like call routing, voicemail, conferencing, and integrations with existing business tools (CRM, project management).
Pros:
Feature-rich solutions and integrations. Grows with your business, adapting to changing communication needs. Includes useful features like instant messaging and video conferencing. User-friendly interface simplifies adoption for employees. Handy mobile app.
Cons:
Mitel solutions can be expensive compared to some competitors. Complex to set up. Limited free trials. Not many UK based reviews. Users report sound quality problems.
Mitel Decision Making Guide If you need help choosing the right option for your business, we’ve created a handy table comparing the options side by side:
Feature MiVoice Business MiCC
Ideal for:
SMBs (20-500 employees)
Contact centres or anyone with a high call volume
Businesses of all sizes & remote teams
Deployment:
On-premise or cloud-based
On-premise or cloud-based
Cloud-based
Key Features:
Call routing
voicemail
conferencing
integrations
Advanced call routing
ACD
reporting & analytics
All features of MiVoice Business
plus scalability and flexibility
Pros:
Feature-rich
scalable
collaboration tools
mobile apps
Ideal for high call volume
improves customer experience
Cost-effective
easy to manage
emote work friendly
Cons:
Potentially expensive, complex setup (larger deployments), limited free trials
Expensive
complex setup
requires IT expertise
Reliant on internet connectivity
Use Case Examples:
Growing businesses,
organisations with multiple locations
Contact centres
customer service teams
Businesses of all sizes
remote teams
branch offices
What Other People Think of Mitel Summary of Mitel: Real Reviews Mitel receives mixed reviews on Trustpilot, with users praising its feature-rich VoIP systems and reliable performance. Many also seem to appreciate the robust customer support and the scalability of the solutions offered. However, some users have expressed concerns about occasional technical issues and the complexity of the initial setup.
Positive Mitel Customer Reviews
Negative Mitel Customer Reviews
Mitel Commercial Video
Mitel: What To Expect as a User Don’t have time to watch the video guide? Here’s a visual of the Mitel interface so you know what to expect:
Mitel: The Design & How it Affects Users: Mitel’s VoIP systems are designed with a strong emphasis on user-friendliness and functionality – and this can be seen in their reviews. The interface is intuitive, allowing users to easily navigate through various features such as call management, voicemail, and conferencing tools. We think this design significantly enhances productivity by minimising the learning curve and enabling users to quickly adopt the system.
Mitel: What Sets it Apart From Its Competitors? Mitel distinguishes itself from competitors to us through their comprehensive suite of features and its focus on scalability. We also think that Mitel’s solutions are tailored to meet the needs of businesses of all sizes, from small enterprises to large corporations. Their seamless integration with existing IT infrastructure and compatibility with various devices ensures a smooth transition and implementation. Moreover, Mitel is renowned for its strong customer support and extensive training resources, which help businesses fully leverage the system’s capabilities and enhance overall user experience.
What Do Staff Think of Mitel? Working at Mitel appears to be a mixed experience. While some reviewers mention good colleagues, a positive work-life balance (though potentially deteriorating), and strong teams with supportive managers, there are widespread complaints about poor management, low pay compared to the industry, and an aggressive focus on profit at the expense of employee well-being. There seems to be a risk of constant layoffs and demotions, creating a stressful work environment.
Mitel Latest News ‘Deutsche Telekom, Mitel Empower Channel With Joint Comms Solution’.
Read more here .
‘Q&A: Simon Skellon, Mitel’.
Read more here .
‘Mitel in its sale to affiliates of Searchlight Capital Partners for US 2 billion
Read more here .
Mitel Awards
CRN® Channel Chief 2022: Daren Finney
CRN 5-Star Rating 2022: Global Partner Program
Gold Stevie Award 2022: Outstanding Sales & Customer Service
CRN Women of the Channel List 2022: Six Mitel leaders
Business Phone System of the Year 2022: Mitel 600DT series handsets (RemoteTech Breakthrough Awards)
CRM Top 100 2022: Best Customer Service
Globee CEO World Award 2022: CEO Tarun Loomba
Improvements of Mitel over the Years Over the years, Mitel has consistently improved its VoIP offerings by incorporating advanced technologies and expanding its feature set, which we think has propelled them into the future (considering they have been around since 1973!) Notable improvements include enhanced security measures, better integration with cloud services, and the introduction of AI-powered analytics and reporting tools. We think these upgrades have significantly improved the reliability and functionality of Mitel’s VoIP systems, making them more robust and adaptable to the evolving needs of businesses.
Side note – Mitel has also focused on improving user interfaces and mobile capabilities in recent years.
Issues of Mitel Over the Years Mitel has faced some challenges, and we’ve noted that many usrs have reported occasional issues with system stability and call quality, particularly during peak usage times. Additionally, the initial setup and configuration process can be complex, requiring substantial technical knowledge and support. Also, we should mention that some users have also noted that Mitel’s pricing structure can be higher compared to other VoIP providers, which may be a consideration for cost-sensitive businesses.
How to Purc hase Mitel
Our Verdict on Mitel Mitel earns a solid overall rating of 3.8 out of 5 stars in our rating, reflecting its strong performance across various aspects. The pricing is competitive, rated at 4 out of 5 stars, making it a cost-effective choice for businesses.
Usability is another highlight, with a user-friendly interface scoring highly in our books. We also think Mitel excels in features, thanks to its comprehensive and advanced capabilities. Customer ratings are slightly lower as they do not really have any recent reviews online, indicating to us that there is room for improvement in customer satisfaction.
Overall, Mitel offers a robust and versatile VoIP solution, but prices and packages are difficult to track down and their website isn’t very straightforward, so it’s hard to make a full assessment.
Other Useful Links About VoIP Hi, I’m Ally Cox , a senior copywriter and blogger at CompareYourBusinessCosts.co.uk, the UK’s trusted platform for comparing business services.over a decade of experience in the B2B sector, I specialise in simplifying complex topics like leased lines, VoIP, business energy, HR and payroll solutions, accounting software, and EPOS systems .HR, copywriting, and business operations- from clocking-in systems to card machines and office technology .informed, confident decisions when choosing products and services that improve efficiency and save money.
