Mitel Phone Systems Mitel is recognised for providing reliable and scalable communication solutions with a focus on flexibility and innovation. The specific features and capabilities available can vary depending on the Mitel solution chosen, and businesses can select the solution that best aligns with their communication and collaboration needs.or further information and pricing on phone systems, click here .
What is a Mitel P hone System? Mitel is a technology brand that designs and produces telephone systems intended for business use. Mitel’s range of business phone systems aims to provide users a smooth, comprehensive, and unified communication experience. Their telephones and phone systems are designed for the business environment and, as such, incorporate features such as digital user faces, keyboards, voice monitoring tools, and VoIP’s. Mitel offers a range of physical phone monitors and cloud-based systems to allow for remote work. We will discuss these in more detail in the following sections.
Below are some key aspects of Mitel phone systems:
MiVoice Business, formerly known as Mitel Communications Director (MCD), is Mitel’s flagship unified communications platform. It provides a comprehensive suite of communication and collaboration tools, including voice, video, messaging, and mobility features.
MiVoice Office 250 is a scalable and feature-rich phone system designed for small and medium-sized businesses.
Mitel provides cloud-based communication solutions, allowing businesses to move their phone systems to the cloud.
Mitel offers a range of IP phones and devices designed to work seamlessly with their phone systems.
Mitel’s phone systems are part of a broader unified communications and collaboration (UCC) portfolio, providing features such as instant messaging, presence, video conferencing, and collaboration tools.
Mitel phone systems support mobility, allowing users to stay connected and access communication features on their mobile devices.
Mitel offers contact center solutions that integrate with their phone systems.
Mitel phone systems can integrate with third-party applications, providing businesses with flexibility and the ability to connect their communication systems with other business tools.
Mitel’s phone systems are designed to scale to meet the evolving needs of businesses, whether they are small organizations or large enterprises with multiple locations.
Mitel incorporates security features to protect communication systems from unauthorized access and potential threats.
Mitel Business Phones Mitel offers a wide range of phone systems geared towards businesses:
On-site Phone Systems Mitel offers various physical telephones that come in different sizes with different features to suit your business needs. Features that can be added to your on-site telephone system include a built-in keyboard, voice recognition and VoIP.
However, their on-site systems now extend further into the digital age and incorporate their MiVoice software technology, integrated with employee smartphones and desktops. This software lets employees communicate efficiently and reliably through a secure application download.
Their MiVoice packages are so advanced now that they offer plugins that allow you to deliver the best customer experience through merging customer records with their call records (called advanced integration systems).
Cloud Systems Some Mitel phone products also utilise cloud technology. Their MiClo
ud products use Google Cloud services to allow users to work remotely more seamlessly or from anywhere with an internet connection.
They use PBX phone systems to allow users to carry their Mitel software on their mobile devices and laptops – meaning business employees are not tied to an office to make and receive calls. This is a relevant feature for our current way of living, especially given the impact of the Covid-19 pandemic and how it has changed the way businesses operate.
Some MiCloud features include:
Compatible with PC, Android, Mac and iOS. Built-in VPN. Audio and video conference software. CRM system. Instant messaging. SMS for business.
Integrated Systems Businesses can also opt for an integrated approach to get the best of MiCloud and MiVoice services.
Both services are highly beneficial to businesses, so it is worth speaking to a Mitel Sales agent to discuss if your business could benefit from an integrated package of both Cloud features and on-site only features.
Why are Mitel Phone Systems Suitable For Businesses? You might be wondering why you should opt for a Mitel phone system for your business over other phone system brands. There are several reasons why Mitel phone systems are suitable for businesses:
Firstly, the Mitel systems are designed with businesses in mind . This means that the features they come equipped with are aimed at making the day-to-day communication experience within a business more streamlined and straightforward. And this does not mean that they are merely best-suited to large corporate businesses, as the features and tools available on the Mitel systems are great for businesses of all sizes – even small-scale start-ups. Secondly, Mitel is well-known for having excellent customer support and resolution centre. This means that should anything go wrong with the phone system. There is always a customer support agent available on call to assist with the problem. Some of their packages (MiVoice Connect) allow you to continually monitor the security and diagnostics of the phone system for easy management. Meaning you won’t even need to speak to a support agent for some problems. Third , Mitel systems are straightforward to set up and use. Many healthcare providers already use them as the ease of the system, and their tried and tested reliability allows these business’ energy to be channelled elsewhere. Finally, Mitel phone systems are incredibly secure . Their packages for businesses come with a guarantee of high-quality, continually monitored security features that ensure company and customer data is protected.
How Does a Mitel Phone System Work? Now that we’ve addressed why purchasing the Mitel phone system is in the interest of businesses, it is worth exploring how your business can actually use them.
The best way to purchase and set up Mitel phone systems within your business is to speak to Mitel to discover which package and system best suits your business needs. Mitel currently offers a virtual tour of their available products on their website, so it might also be worth registering for this as it will give you more insight into how their products can be applied in the business setting. Mitel offer an extensive user manual for each of their products, and there is also a wide range of YouTube videos available online that can help you with the set-up and features.
Depending on which product you opt for, how they work can differ. For example, if you opt for the on-site physical phone set, you will simply use this as you would a landline telephone (connected via broadband connection). Whereas, if you opt for the MiVoice software, your employees will install the application onto their mobile devices and desktops for a streamlined communication experience.
Can Mitel Phone Systems Be Used for Small Businesses? Yes, Mitel phone systems are suitable for small businesses, and Mitel offers solutions that cater specifically to the needs of smaller organizations. One of the notable products designed for small and medium-sized businesses (SMBs) is “MiVoice Office 250.” When considering a Mitel phone system for a small business, it’s essential to assess the specific communication needs of the organization, the number of users, and any plans for future growth. Mitel’s range of solutions and flexibility in deployment options makes it possible for small businesses to find a suitable phone system.
What Industries Are Best Suited to the Mitel Phone Systems? Mitel’s products are extremely versatile and can therefore be used within a variety of industries. Because of the guaranteed security of their communication services, they are popular among healthcare services, government bodies, financial services and education.
However, they also offer personalised features to suit your industry needs. For example, personalised features can include hotel management applications for the hospitality industry and emergency lines for governmental industries.
How Secure are Mitel Phone Systems? A key consideration for businesses when choosing a phone system brand – especially to support remote working – is how secure the system is. You will be pleased to know that Mitel offers a state-of-the-art security system with their products.
Some built-in security features include:
Mass notification system to keep employees updated with company-wide events or threats sent to all devices. Confirmation from employees can be requested when mass communication is sent out. Targeted messages. Information security system – uses the Internet of Things (IoT) and data sensors to monitor the device’s security and the safety of the surroundings.
Mitel phone systems come in a range of products and packages suited to the needs of different businesses (depending on size and industry). Mitel has on-site packages that include more traditional, physical telephone systems and more modern, updated MiCloud systems that utilise Cloud technology to allow workers to work more seamlessly outside of the office.
We found that the Mitel range is highly secure, can be tailored to businesses of all size, is easy to set up, and offer an excellent customer service experience.
References:
https://www.mitel.com/articles/voip-phone-service-what-is-it-and-how-did-it-change-the-way-we-communicate
https://www.mitel.com/en-gb/blog/when-employees-work-anywhere-how-do-we-ensure-security
https://www.mitel.com/en-gb/products/business-phone-systems
https://www.mitel.com/en-gb/solutions/business-size/small
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