Hotel Telephone Systems: The Ultimate Guide
The best telephone systems for hotels can offer a variety of features and benefits. Interactive Voice Response (IVR) systems offer automated menus and responses, allowing guests to contact a department, make reservations, or answer FAQs. Many of these systems can route after-hour calls to an off-site answering service, ensuring that guests are connected to a live person when needed. Read on to learn more about the benefits of a hotel telephone system.
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Telephone Systems For Hotels: VoIP telephony
VoIP telephony for hotels can help you cut costs while improving your guest experience. Using the latest technology, your VoIP system will run over your broadband service, so you don’t have to worry about wiring. Because VoIP allows you to control your phone system from a single central location, you can control the number of phones in every room. This way, you can add new phones without worrying about installing them.
VoIP phones are also easy to use in guest rooms and integrate with popular CRM and business management systems.
VoIP phone systems are based on a cloud-based infrastructure, so you won’t need to spend money on hardware or maintenance.
Your VoIP service provider will maintain the infrastructure and network independently, so you won’t have to worry about managing and maintaining the system.
You don’t need to hire IT staff to manage the VoIP phone system.
VoIP systems also have graphical and intuitive interfaces, making them easy to learn and manage.
They also enable automatic actions, housekeeping codes, and detailed call logs.
You can also streamline operations by integrating your VoIP phone system with your Property Management System.
As with any business, good communication is key to success in the hospitality industry.
A sound phone system is essential to the efficiency and happiness of your hotel operations. Until recently, hotel phones were limited to just voice calls within the building. However, today’s VoIP systems offer better sound quality than their PBX counterparts. Ultimately, this will lead to higher customer satisfaction, which is essential to the hotel industry.
Telephone Systems For Hotels: Group Messaging
Hotels have struggled to integrate new technology into their operations, but now a few solutions can provide them with a better guest experience.
Group messaging on telephone systems gives hotels a simple way to communicate with guests and provide additional services, such as room service.
Group messaging allows you to push targeted information to your customers and potential customers.
This feature is handy when it comes to sending promotional information.
Since hotel guests don’t always have time to read a lengthy menu, a guest can message the hotel’s main number to receive an immediate response.
This helps maximise your chance of getting a customer’s attention and earning their business. The benefits are many.
Telephone Systems For Hotels: Cost-effective
IP telephony can help hotels cut costs and increase revenue by offering guest services and messaging. It requires network-grade cabling in the guest room, such as CAT-5. That means replacing the existing cabling can be a significant expense for the hotel. An alternative to network cabling is coaxial cable, often used for televisions. However, you must own the coaxial cable; your video services provider may not support it.
Telephone Systems For Hotels: In-room features
The latest hotel phone systems can offer many features, including voice, fax, and email messaging. Some systems even have information applications, such as weather forecasts, flight schedules, stock quotes, and news headlines, that the guest can access via the phone. And of course, it should be easy to manage, allowing hotel staff to monitor usage and account management from a central dashboard.
If your hotel offers in-room calling, you may want to consider SIP trunking.
SIP allows you to connect to various locations and devices, including mobile devices and guest service phones.
It also allows you to route calls differently than traditional PRI lines.
With a VoIP system, you don’t need to plan to add a new line for every guest room; instead, you can add a new channel for each call you make.
The iPECS hotel phone system from Ericsson enables staff to provide personalised service to customers.
Moreover, it incorporates voicemail in each room, a wake-up call function, and many other features that make life easier for hotel staff.
Hotel owners should consider choosing a system with these features to improve guest satisfaction and boost revenues.
For this reason, hotels should find a system with self-service capabilities and an admin interface that allows staff to monitor usage and manage the account from a centralised dashboard.
Telephone Systems For Hotels: Third-Party Support
PBX systems for hotels are also ideal for integrating with other property management systems. Third-party technical support is critical for hotels. Downlines can disrupt reservations and customer service, so the use of a hotel phone system should be backed by a comprehensive call-centre support team. Automated call monitoring is another great benefit of a PBX system, saving you time and money on management.
Additionally, automated call monitoring and logging provide useful data for your hotel. PBX and VoIP systems can include call waiting, forwarding, voice mail, and holding music. PBX systems are considered reliable since the hardware is located within the facility. Unlike VoIP, the hardware does not require a high-speed internet connection, which is essential for large-scale hotels.
Telephone Systems For Hotels: Intra-room Calling
This requires extensive planning and coordination with your PBX and programming teams to ensure your phones work well. Customised speed dials Providing guests with customised speed dials is a great way to enhance guest satisfaction. Guests interested in local cuisine or travelling far and wide for a vacation often seek out the best places to eat in the area. By providing guests with six customisable speed dials, hoteliers can make local dining options accessible to every guest.
Hotel telephone systems that provide customised speed dials also offer the possibility of leasing them to local businesses. When a person wants to reach a specific destination without reprogramming the speed dial, they can press a key, and the phone will insert a dial pause. This is especially useful if a guest tries to make a quick transfer.
Telephone Systems For Hotels: Speed Dials
Speed dials can be configured to store the names of frequently used numbers or display presence information. Hotels can benefit from these services to streamline operations and improve customer service. One-touch ordering of food and drinks is a big revenue generator. A guest’s cell phone can be used to call room service and even delivery services.
The convenience of a one-touch experience can be worth millions in premium-priced sales for a hotel.
By offering customised speed dials to customers, hotel owners can create a better customer experience and earn a higher online review score.
In-room IP phones can improve a guest’s stay and experience.
Customisation, branding, and a wide range of features make them a smart choice for hotel businesses.
VoIP systems allow hotel guests to make low-cost, long-distance, and multi-line calls
. Customised speed dials are just a few of the many features that a hotel phone can offer.
Once implemented, hotel guests will love the convenience and ease of use.
Telephone Systems For Hotels: Video Conferencing
VoIP phone systems for hotels offer several benefits. These systems enable employees to communicate with each other without the need to have additional lines or wires. They also allow customers to make phone calls from their rooms. Moreover, VoIP phone systems easily expand a hotel’s communication capabilities. Changing the phone system will not require additional costs, and upgrading the bandwidth will be seamless.
When selecting a videoconferencing service, consider the bandwidth and quality of the service provided by the provider.
For instance, ADSL only provides two separate lines with limited upload speeds.
As Internet speeds increase, higher-quality videoconferencing will be available.
Other factors that influence the system’s reliability include complexity.
Users often perceive the system as unreliable if the cord is unplugged or the remote control is not responsive.
Hence, the system should be backed by an expert support team.
Digital interfaces allow for a better guest experience. Hotel phone systems with digital interfaces have sleek designs that appeal to guests.
Hoteliers can add convenience to their guests by including buttons to call specific departments and eliminating the need to punch in numbers.
Additionally, video chat and multiple-participant calls are two of the many features that hotel guests can use.
Hotel employees have used video chat to deal with health emergencies, a popular feature during the pandemic in the recent past.
The quality of service offered by a hotel phone system is an essential factor.
Guests are increasingly demanding in terms of customer service and are demanding to book services in multiple ways. A bad experience can compound the guest experience’s adverse effects, so it is essential to provide a high-quality experience. A quality phone system will improve the customer experience and increase the number of positive online reviews your hotel receives .
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Hi, I’m Ally Cox, one of the leading Copywriter/Bloggers at CompareYourBusinessCosts.co.uk, a platform renowned for its in-depth analysis and comprehensive comparisons of business services. With over a decade of experience in the industry, I bring a wealth of expertise in areas such as leased lines, VoIP, business energy and office solutions, HR solutions, accounting, and payroll services, among others.
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