Mitel Phone Systems: The Ultimate Guide
If you work for a business of any kind, you have likely encountered business telephones at some point in your career. Telephone systems are a modern necessity for businesses. As technology advances in our day-to-day lives, so has the increase in demand for updated and high-tech telephones in the business setting. For further information and pricing on phone systems, click here .
What is a Mitel Phone System?
Mitel is a technology brand that designs and produces telephone systems intended for business use. Mitel’s range of business phone systems aims to provide users a smooth, comprehensive, and unified communication experience.
Their telephones and phone systems are designed for the business environment and, as such, incorporate features such as digital user faces, keyboards, voice monitoring tools, and VoIP’s. Mitel offers a range of physical phone monitors and cloud-based systems to allow for remote work. We will discuss these in more detail in the following sections.
Mitel Solutions
Remote Working
Mitigation to the Cloud
Apps & Integrations
On-Site Strategies
Call Centr es
Be productive from anywhere in the world
Increase productivity and drive down costs.
applications and integrations can open up new possibilities for your organisation
Reliable, simple on-site solutions.
Deliver an excellent customer experience.
What Business Plans Does Mitel Offer?
Mitel offers a wide range of phone systems geared towards businesses. This section will explore the various packages that Mitel offer for businesses.
Mitel offers various physical telephones that come in different sizes with different features to suit your business needs. Features that can be added to your on-site telephone system include a built-in keyboard, voice recognition and VoIP.
However, their on-site systems now extend further into the digital age and incorporate their MiVoice software technology, integrated with employee smartphones and desktops. This software lets employees communicate efficiently and reliably through a secure application download.
Their MiVoice packages are so advanced now that they offer plugins that allow you to deliver the best customer experience by merging customer records with their call records (called advanced integration systems).
Some Mitel phone products also utilise cloud technology. Their MiCloud products use Google Cloud services to allow users to work remotely more seamlessly or from anywhere with an internet connection.
They use PBX phone systems to allow users to carry their Mitel software on their mobile devices and laptops – meaning business employees are not tied to an office to make and receive calls. This is a relevant feature for our current way of living, especially given the impact of the Covid-19 pandemic and how it has changed the way businesses operate.
Some MiCloud features include:
Compatible with PC, Android, Mac and iOS.
Built-in VPN.
Audio and video conference software.
CRM system.
Instant messaging.
SMS for business.
Businesses can also opt for an integrated approach to get the best of MiCloud and MiVoice services.
Both services are highly beneficial to businesses, so it is worth speaking to a Mitel Sales agent to discuss if your business could benefit from an integrated package of both Cloud features and on-site only features.
Why are Mitel phone systems suitable for businesses?
You might be wondering why you should opt for a Mitel phone system over other phone system brands for your business. There are several reasons why Mitel phone systems are suitable for businesses:
Firstly, the Mitel systems are designed with businesses in mind . This means that the features they come equipped with are aimed at making the day-to-day communication experience within a business more streamlined and straightforward. And this does not mean that they are merely best-suited to large corporate businesses, as the features and tools available on the Mitel systems are great for businesses of all sizes – even small-scale start-ups.
Secondly, Mitel is well-known for having excellent customer support and a resolution centre. This means that should anything go wrong with the phone system. A customer support agent is always available on call to assist with the problem. Some of their packages (MiVoice Connect) allow you to continually monitor the security and diagnostics of the phone system for easy management. You won’t need to speak to a support agent about some problems.
Third , Mitel systems are straightforward to set up and use. Many healthcare providers already use them as the ease of the system, and their tried and tested reliability allows these business’ energy to be channelled elsewhere.
Finally, Mitel phone systems are incredibly secure . Their business packages come with a guarantee of high-quality, continually monitored security features that protect company and customer data.
How Does a Mitel Phone System Work?
Now that we’ve addressed why purchasing the Mitel phone system is in the interest of businesses, it is worth exploring how your business can actually use them.
So how does a Mitel phone system work?
The best way to purchase and set up Mitel phone systems within your business is to speak to Mitel to discover which package and system best suits your business needs.
Mitel currently offers a virtual tour of their available products on their website, so it might also be worth registering for this as it will give you more insight into how their products can be applied in the business setting.
Mitel offer an extensive user manual for each of their products, and there is also a wide range of YouTube videos available online that can help you with the set-up and features.
Depending on which product you opt for, how they work can differ. For example, if you opt for the on-site physical phone set, you will use this as a landline telephone (connected via broadband connection). Whereas, if you opt for the MiVoice software, your employees will install the application onto their mobile devices and desktops for a streamlined communication experience.
Can Mitel phone systems be used for small businesses?
Mitel phone systems are a great way for businesses to streamline the communication processes between employees and customers. However, a common question is whether Mitel systems make sense for smaller-scale businesses’ use.
The answer to this question is yes! Small businesses can make use of the Mitel systems and benefit greatly from this technology.
They offer a package specifically geared towards small businesses as they are aware of the need for small businesses to have a reliable communication system that can evolve and grow.
As such, Mitel offers personalised packages for different business scales, and if you speak to one of their agents, they can discuss more affordable options with you.
What industries can use Mitel phone systems?
Mitel’s products are extremely versatile and can be used within various industries. Because of the guaranteed security of their communication services, they are popular among healthcare services, government bodies, financial services and education.
However, they also offer personalised features to suit your industry needs. For example, personalised features can include hotel management applications for the hospitality industry and emergency lines for governmental industries.
How secure are Mitel phone systems?
A key consideration for businesses when choosing a phone system brand – especially to support remote working – is how secure the system is.
You will be pleased to know that Mitel offers a state-of-the-art security system with their products.
Some built-in security features include:
Mass notification system to keep employees updated with company-wide events or threats sent to all devices.
Confirmation from employees can be requested when mass communication is sent out.
Targeted messages.
Information security system – uses the Internet of Things (IoT) and data sensors to monitor the device’s security and the safety of the surroundings.
This article has discussed the Mitel phone system for businesses and how it can be employed across various sectors.
Mitel phone systems come in a range of products and packages suited to the needs of different businesses (depending on size and industry).
Mitel has on-site packages that include more traditional, physical telephone systems and more modern, updated MiCloud systems that utilise Cloud technology to allow workers to work more seamlessly outside of the office.
We found that the Mitel range is highly secure, can be tailored to businesses of all size, is easy to set up, and offer an excellent customer service experience.
Therefore, we hope this article has been informative in helping you decipher which Mitel product might best suit your business needs. It is, however, advised that you contact their sales agents to find the best package and deal for you.
References:
https://www.mitel.com/articles/voip-phone-service-what-is-it-and-how-did-it-change-the-way-we-communicate
https://www.mitel.com/en-gb/blog/when-employees-work-anywhere-how-do-we-ensure-security
https://www.mitel.com/en-gb/products/business-phone-systems
https://www.mitel.com/en-gb/solutions/business-size/small
Mitel Phone Systems & Other Related Articles:
Hi, I’m Ally Cox, one of the leading Copywriter/Bloggers at CompareYourBusinessCosts.co.uk, a platform renowned for its in-depth analysis and comprehensive comparisons of business services. With over a decade of experience in the industry, I bring a wealth of expertise in areas such as leased lines, VoIP, business energy and office solutions, HR solutions, accounting, and payroll services, among others.
My journey in the industry began over 10 years ago, and my extensive knowledge enables me to provide invaluable insights to our users and customers. Prior to joining CompareYourBusinessCosts, I’ve been involved in various business ventures, gaining hands-on experience in HR and copywriting across a multitude of different sectors, gaining valuable knowledge about everything from clocking in systems to card machines, EPOS systems, payroll services, and so much more.
My mission is to simplify the often-complex buying process for businesses, helping them streamline their product and service comparisons effectively. By leveraging the expertise I’ve acquired over the years, I aim to assist businesses in making informed decisions that enhance their efficiency and bottom line.