Community Fibre VoIP Review 2026: Pricing, Features & Business Phone Quality Quick answer
Community Fibre VoIP is a cloud-based business phone service designed to run over Community Fibre’s full-fibre network, and we think they are best suited to London-based SMEs that want fast, reliable VoIP bundled with ultrafast broadband.
Aside from broadband, Community Fibre also offers VoIP services as part of its broadband packages. This modern telephony solution allows customers to make and receive calls over their internet connection, eliminating the need for traditional copper phone lines and has a great range of extensive features. Keep reading to see if they would suit your business needs!
For further information and pricing on phone systems, here .
Contents
Benefits of Community Fibre Business VoIP
Downsides of Community Fibre Business VoIP
What Does Community Fibre Business VoIP Offer
How Does Each Community Fibre Business VoIP Product Cater To Its Clients
Community Fibre Business VoIP Decision Making Guide
What Other People Think of Community Fibre Business VoIP
What Do Staff Think of Community Fibre Business VoIP?
Our Verdict on Community Fibre Business VoIP
How have we rated Community Fibre?
For every provider we assess, including Community Fibre, we rate them out of five stars on the five most important categories we have researched for the product/service offering. You can read about our review process & methodology here .
How do we work?
Transparent, impartial, and data‑driven reviews made by a team of expert humans, never AI generated – here’s exactly how Compare Your Business Costs helps you find the best deals from trusted UK providers: click here
Authored by: Ally Cox (Business Technology & B2B Services Specialist 10+ Years’ Experience)
Reviewed by: James Ward (Telecoms Specialist, 12+ Years Experience)
Last Updated: January 2026
By utilising the internet for calls, customers can avoid traditional line rental fees
The service leverages Community Fibre’s full-fibre network.
Their service includes voicemail, call forwarding, call waiting, and call barring.
The Community Fibre Calls app allows users to make and receive calls using their landline number via mobile devices.
Only available in London
The service does not include international calls or calls to premium-rate numbers.
Installation times can very and be quite long
What Does Community Fibre Offer
Summary of Community Fibre: Real Reviews Customers frequently commend its reliable service and symmetrical upload and download speeds, which are particularly beneficial for activities like gaming and video conferencing. The provider’s competitive pricing and absence of mid-contract price hikes are also appreciated. However, we have seen thqat some users have reported issues with installation processes and customer support responsiveness.
Community Fibre Commercial Video
Community Fibre: What To Expect as a User Don’t have time to watch the video guide? Here’s a visual of the Community Fibre interface so you know what to expect:
Community Fibre VoIP: The Design & How it Affects Users: We think that the design of Community Fibre’s VoIP service focuses on integrating telephony with internet services, offering a unified communication solution, and for us, this integration simplifies billing and reduces the need for separate service providers. However, the dependency on internet connectivity and power requires users to have contingency plans for emergencies!
Community Fibre VoIP: What Sets it Apart From Its Competitors?
By usilising a 100% full-fibre network they can ensure you have a high-quality and reliable voice services.
They offer their users with a comprehensive set of calling features without additional charges.
We think their dedicated app is really useful and well received by customers.
Summary of What Community Fibre Staff Say About it Employees at Community Fibre generally describe the company as an innovative and customer-focused workplace. The company is known for its dynamic environment, with a strong emphasis on providing excellent customer service and maintaining a high standard of operational efficiency.
Community Fibre Latest News ‘Broadband social tariff deals — how to get low income broadband on universal credit’.
Read more here .
‘Community Fibre offers the fastest fibre broadband in the capital’.
Read more here .
‘Community Fibre launches a new ‘fixed pricing’ contract offer with huge discounts for new customers’.
Read more here .
Community Fibre Awards
Best Alternative Broadband Provider – Uswitch Telecoms Awards 2024.
Top-Ranked Broadband Provider – Which? 2024 Customer Satisfaction Survey.
Best Consumer ISP – Internet Service Provider Association (ISPA) Awards 2023 and 2024.
Best Business ISP – Internet Service Provider Association (ISPA) Awards 2023
Improvements of Community Fibre VoIP Over the Years
We think the introduction of the Community Fibre Calls app has greatly enhanced their user flexibility and accessibility.
We think that the continuous addition of features such as voicemail-to-email notifications and call management options has improved user experience.
We’ve noticed ongoing efforts to expand the full-fibre network aim to improve service availability and reliability
Issues with Community Fibre VoIP Over the Years
Some users have experienced disruptions during broadband outages or power cuts.
The service’s availability is currently confined to London, so unless you’re based in London their probably won’t be suitable for you!
The inability to make international or premium-rate calls has been a limitation for some users.
How to Purc hase Community Fibre
You can find their most up-to-date deals on their website here .
Overall, we think that Community Fibre’s VoIP service offers a convenient, modern and cost-effective alternative to traditional landlines, by leveraging their full-fibre network to provide high-quality calls and a range of features. Our favourite feature of their VoIP services is the inclusion of a mobile app adds flexibility, and this makes them a compelling option for customers within their service area – London. If you operate on the road or are based out of London, you will have to look elsewhere for your VoIP solutions.
Community Fibre VoIP – FAQs What is Community Fibre VoIP?
Community Fibre VoIP is a hosted business phone system that allows UK businesses to make and receive calls over an internet connection instead of traditional landlines.
How much does Community Fibre VoIP cost?
Pricing varies depending on user numbers, features and call bundles, but Community Fibre VoIP is generally positioned as a competitive, mid-range option, particularly when bundled with fibre broadband.
Do I need Community Fibre broadband to use their VoIP service?
Community Fibre VoIP works best when paired with Community Fibre Business Broadband, as the service is optimised for their full-fibre network. Availability is limited to areas they cover.
Is Community Fibre VoIP good for small businesses?
Yes. It’s particularly well suited to small and medium-sized businesses in London that want simple VoIP with strong call quality.
Can I keep my existing phone number with Community Fibre VoIP?
Yes. Number porting is supported in most cases, allowing businesses to retain their existing numbers when switching.
Does Community Fibre VoIP support remote and hybrid working?
Yes. The service supports softphones, mobile apps and remote users, making it suitable for hybrid and flexible work setups.
Is Community Fibre VoIP reliable?
Community Fibre benefits from a full-fibre (FTTP) network, which helps deliver low latency and stable call quality, especially for VoIP.
In summary
Community Fibre VoIP is a business phone system designed for London SMEs that want reliable VoIP bundled with ultrafast full-fibre broadband.
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Hi, I’m Ally Cox , a senior copywriter and blogger at CompareYourBusinessCosts.co.uk, the UK’s trusted platform for comparing business services.over a decade of experience in the B2B sector, I specialise in simplifying complex topics like leased lines, VoIP, business energy, HR and payroll solutions, accounting software, and EPOS systems .HR, copywriting, and business operations- from clocking-in systems to card machines and office technology .informed, confident decisions when choosing products and services that improve efficiency and save money.
Co Authors : Hi, I’m Ally Cox , a senior copywriter and blogger at CompareYourBusinessCosts.co.uk, the UK’s trusted platform for comparing business services.over a decade of experience in the B2B sector, I specialise in simplifying complex topics like leased lines, VoIP, business energy, HR and payroll solutions, accounting software, and EPOS systems .HR, copywriting, and business operations- from clocking-in systems to card machines and office technology .informed, confident decisions when choosing products and services that improve efficiency and save money.
