Business Phone Systems

Dialpad: The Ultimate Guide

By Ally Cox
2 years ago

Dialpad: The Ultimate Guide

Dialpad is a cloud-based VoIP and business communications platform that has gained popularity for its robust AI-powered features, which enhance voice, video, and messaging services. Dialpad is designed to cater to businesses of all sizes, offering a range of plans that scale from small businesses to enterprise-level solutions, and we’re going to do a deep dive into the company to see whether they are right for your business needs.

For further information and pricing on phone systems, click here.

Dialpad: Our performance rating out of 5 stars:

Our Overall Rating	4.4 out of 5 stars
Price	4.2 out of 5 stars
Usability	4.6 out of 5 stars
Features	4.7 out of 5 stars
Customer Rating	4.3 out of 5 stars
Speed	4.5 out of 5 stars

Useful links about Dialpad from our article:

Benefits of Dialpad

Downsides of Dialpad

What Does Dialpad Offer?

Dialpad Products

Dialpad Decision Making Guide

What Other People Think of Dialpad

What Do Staff Think of Dialpad?

Our Verdict on Dialpad

How have we rated Dialpad?

For every provider we assess, including Dialpad, we rate them out of five stars on the five most important categories we have researched for the product / service offering. You can read about out review process & methodology here.

Why listen to our reviews?

With over ten years of experience in evaluating telecom products, our team brings a wealth of knowledge to understanding the market pros and cons. You can read more about our expert team here.

Dialpad

Benefits of Dialpad

Dialpad stands out with its AI-driven capabilities
The platform is praised for its intuitive design and ease of use across desktop and mobile devices.
It is super scalable
Great security measures

What Does Dialpad Offer

How Does Each Dialpad Product Cater To Its Clients

Standard – £22/month (£12/month with annual billing)

Great for small businesses with basic communication needs

Pros: Affordable, unlimited calling, AI-powered features, integrations with popular productivity suites
Cons: Limited support options (web and chat), no CRM integrations, no advanced features like multiple phone numbers or ring groups

Pro – £28/month (£20/month with annual billing)

Perfect for growing businesses with increasing communication needs

Pros: Includes all Standard features, 24/7 live agent support, CRM integrations & Microsoft Teams integration, multiple phone numbers and office locations
Cons: More expensive than Standard, limited to 10 office locations and 25 ring groups

Enterprise – Contact for pricing

Perfect for large businesses with complex communication requirements

Pros: Includes all Pro features, 99.9% uptime & unlimited office locations and ring groups, also dial-by-extension, advanced security features and priority live agent support
Cons: Most expensive plan, pricing and specific features not publicly listed

Dialpad Decision Making Guide

If you need help choosing the right option for your business, we’ve created a handy table comparing the options side by side:

Feature	Standard	Pro	Enterprise
Unlimited Calling	Yes	Yes	Yes
AI Features	Yes	Yes	Yes
Productivity Suite Integration	Yes	Yes	Yes
24/7 Live Agent Support	Web & Chat	24/7 Live Agent	Priority Live Agent
CRM Integration	No	Yes	Yes
Microsoft Teams Integration	No	Yes	Yes
Multiple Office Locations	No	Yes	Unlimited
Advanced Features (Ring Groups, etc.)	No	Yes	Unlimited
Uptime Guarantee	–	–	99.90%
Dial-by-Extension	–	–	Yes
Security Features	–	–	Advanced
Priority Live Agent Support	–	–	Yes

What Other People Think of Dialpad

Trustpilot Rating	4.4 out of 5 stars
Get App	4.2 out of 5 stars
PC Mag	4 out of 5 stars
Forbes	5 out of 5 stars
Gartner	4.4 out of 5 stars

Summary of Dialpad: Real Reviews

It is challenging to find enough reviews either way to say how satisfied customers are with Dialpad; however, we agree it is mostly positive. Customers do not like the lack of transparency with pricing. Dialpad provides a sturdy range of features.

Positive Dialpad Customer Reviews

Negative Dialpad Customer Reviews

Dialpad Commercial Video

Dialpad: What To Expect as a User

Don’t have time to watch the video guide? Here’s a visual of the Dialpad interface so you know what to expect:

Dialpad: The Design & How it Affects Users:

Dialpad has an excellent mobile and web browser app that integrates seamlessly with each other. It lets you send and receive calls in different ways. You can use your Internet broadband, your existing mobile service, or even Wi-Fi as a backup in locations where reception may not be ideal.

As a UCaaS service, it offers a multifaceted communication approach. In addition to standard VoIP options, users can host video meetings, send texts and calls, and much more.

Dialpad: What Sets it Apart From Its Competitors?

Dialpad is at the forefront of innovation, offering users advanced AI-powered features such as sentiment analysis, automated call summaries, and real-time call-to-coaching.

If you contact them directly, you can get a free 14-day trial, which is a great way to test their multiple apps on various devices.

In addition to the usual VoIP features such as video conferencing (for up to 1000 people, may we add!), Conference calling, call analytics, and cool recording, users also have access to unlimited domestic calling and their business phone number.

What Do Staff Think of Dialpad?

Employees at Dialpad often describe the company as innovative and fast-paced, with a strong focus on customer satisfaction. From what we’ve seen, the work environment is typically described as collaborative and supportive, with ample opportunities for growth and development. We also like the company’s commitment to staying at the forefront of technology, particularly in AI and cloud communications, is frequently highlighted as a key driver of employee satisfaction.

1. Indeed	Not rated
2. Glassdoor	4.3 out of 5 stars

Dialpad Latest News

‘Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process’.

Read more here.

‘Dialpad Review (2024): An AI-Powered VoIP Solution’.

Read more here.

‘Dialpad and T-Mobile Partner on ‘Game Changer’ Ai Recaps’.

Read more here.

Dialpad Awards

G2 Leader in VoIP and UCaaS Platforms – Winter 2023
G2 Fastest Implementation for Small Business – Winter 2023
G2 Best Usability for UCaaS Platforms – Winter 2023
G2 Users Love Us for AI Contact Center – Winter 2023
G2 Leader in Asia Pacific for VoIP & Outbound Call Tracking – Winter 2023

Improvements of Dialpad over the Years

Dialpad is incredibly easy to set up. All you have to do is set up a user in their web interface, enter a four-digit code on your phone, and you are good to go! It is a fantastic and affordable solution for call centres with a hybrid work approach.

Issues of Dialpad Over the Years

We have noticed that while the dial pad’s AI-driven features are fantastic, users report issues with their 24/7 support line, which could use an upgrade. Some users also complain about difficulties logging in to the various applications and needing to upgrade their plan to access the integration library.

How to Purchase Dialpad

Dialpad Website

Our Verdict on Dialpad

We think Dialpad is a reliable option for businesses seeking a software-centric solution. Since our last review, it has strengthened its offering by enhancing its AI-based voice transcription and intelligent alerting capabilities. Additionally, Dialpad has expanded its range of integrations with other software, providing users greater flexibility and functionality.

Microsoft Teams Phone Systems	DECT Phones
Is Zoom a VOIP	VOIP For Mobile
Gotoconnect Review	Telephone System For Hotels
Polycom Conference Phones	Hands Free Telephone
SIP Providers in the UK	4Com
Telephone Exchange System	PBX Telephone Systems
VoIP Systems For Schools	Virtual Conference Platforms
Cisco	Bonline
Lily Communications	Acceptable Jitter Latency
XLN Telecoms	What is BYOD
Data Protection Act	Vonage
Google Voice	Enreach
BT Cloud Voice	Aircall
Ring Central Phone Systems	Mitel Phone Systems
HiHi Phones	8×8 Phone Systems
What is Cloud PBX

Dialpad: The Ultimate Guide

Compare Business Phone Systems

Restoring your details…

Find the best phone system for your business

How many users will the phone system be for?

Do you already have a telephone system?

How many users specifically?

Do you want connectivity as well?

Where is your business based?

Enter your company name below

Comparing your options…

Where shall we send your quote?

Enter your details for your best recommended quote

Benefits of Dialpad

What Does Dialpad Offer

Recommended For You