Simple gas is a UK based commercial energy supplier company with headquarters in Birmingham, founded in 2015. Just like their name suggests, they aim to provide accessible, inexpensive and efficient services with no complications so that businesses can focus on their development and clients instead of the energy aspect of maintaining their business. Moreover, Simple Gas value customer service above all else and encourage customers to contact them if any sign of a problem arises to offer help and fix the problem at hand.
Simple Gas Services
1. Meter Installations
One of the primary services that Simple Gas provide is meter installations. New meters can be installed, or old meters can be replaced. This is done so that you can measure how much gas you are consuming, and as a result, your bills can be estimated so that you can then go on to pay them. Traditional meters usually display five digits (ignoring the last red digit). They are given in kWh units, which before used to be ready by an employee that the energy supplier company sent out to gather the information.
However, Simple Gas now offers clients to do this reading themselves. There is a designated spot on the website where customers can manually enter their business information and meter reading to avoid this unnecessary travel and gas emissions. You can enter your gas consumption separately, and this way, the energy billing process becomes much faster, and you do not have to wait all day for an appointment.
2. Automated Meter Readings (AMR)
Automated Meter Readings are a more modern solution to energy readings, as they do not need to be manually read. Essentially, they are new technology whereby the device calculates the gas usage by the business and sends it directly to the energy supplier in the period you choose. This is usually done monthly, but it can also be sent daily for more reliable information. In contrast to traditional meters, the data is more accurate because it is done through the device, and customers do not have to worry if they cannot read their meter or become distressed if they feel it has been done incorrectly. Furthermore, businesses can understand their energy consumption in more detail to identify ways to cut down on their energy demands.
3. Gas connections
Gas systems can be complicated to understand and time-consuming to fix. Simple gas understands this, so by simply letting them know, they can have an engineer come and take a look at the boiler or piping and identify the cause of the problem so that it can be solved. The issue may lie within the gas main, gas outlet, or even an appliance like a faulty boiler, and once this is recognised, you will be given straightforward advice on how to go forward. For example, if your boiler is old or leaking, new boilers can be recommended that are more efficient and save you money in the long run. Additionally, gas pressure can be adjusted accordingly.
Simple gas states that they hire professionals with credentials in whichever service is provided so that installations or repairs are guaranteed to be carried out as effectively as possible.
Simple Gas Business Quotes
Simply gas does not display tariff information on their page; however, they have an online form where you can enter all relevant details and receive information, prices and rates from their team. The most significant factor they base this on is the energy consumption per year, in kWh’s, as this is the most accurate reflection on how much gas your business uses. Therefore an accurate quote can be provided based on this data.
To be contacted and receive this gas quote, there are some pieces of information that you must have available. General information like your personal name and business name is easy to memorise, but having your last energy bill in front of you will help gather all necessary information. Additional data include the full address of the business, the meter point reference number (MPR), which is an eleven-digit number on your current energy bill, and your estimated gas consumption per year measured in kWh.
A direct debit mandate should be signed to withdraw the energy expenses from your account on the appropriate dates.
Simple Gas – Treating Customers Fairly
The principal values that Simple Gas holds are maintaining understandable bills, low prices and treating their customers with respect. As a result, a big emphasis is put on satisfactory customer service. There are telephone lines open from Mondays to Fridays to resolve any query as effectively as possible.
Alternatively, emails can be sent at any time of day. In their statement, Simple Gas claims that all complaints are investigated as soon as they receive them. Still, more complex queries are forwarded to the customer relations team to consider can be applied to a solution. All of the complaints are documented to prevent similar issues, and the team takes your comments on board to improve the relationship between employee and customer. All in all, this transparency is one of their key objectives.
Simple Gas- To Conclude
To conclude, Simple Gas supplies affordable gas energy to business customers, displayed in an understandable format, and works hard to sustain efficient communication and quality service.
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