VoIP Cost UK 2026 | Pricing Guide, Fees & How Much You’ll Pay Quick answer
Business VoIP systems in the UK typically cost £10-£35+ per user per month , depending on provider, features, users, contract length and call requirements.
Most small businesses pay around:
VoIP setup Typical monthly cost
Basic VoIP app or softphone
£10-£15 per user
Standard business VoIP
£15-£25 per user
VoIP with call recording, analytics or CRM integration
£20-£35+ per user
Microsoft Teams Phone setup
Licence plus calling plan/operator costs
Contact centre VoIP
£40-£100+ per user
Fully managed phone system
Quote-based
Desk phone hardware
£50-£200+ per handset
Setup or migration
£0-£500+ depending on complexity
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VoIP cost UK
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VoIP cost per user
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VoIP call charges
VoIP vs landline cost
VoIP provider pricing
small business VoIP cost
Microsoft Teams Phone cost
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VoIP quotes UK
Contents – VoIP Cost UK
VoIP Cost Breakdown
VoIP Costs by Business Size
Typical VOIP Provider Pricing
Hidden VoIP costs to watch out for
How do we work?
Transparent, impartial, and data‑driven reviews made by a team of expert humans, never AI generated – here’s exactly how Compare Your Business Costs helps you find the best deals from trusted UK providers: click here
Authored by: Ally Cox (Business Technology & B2B Services Specialist 10+ Years’ Experience)
Reviewed by: James Ward (Telecoms Specialist, 12+ Years Experience)
Last Updated: October 2026
Key takeaways
Most UK businesses pay around £10-£35+ per user/month for VoIP, depending on features.
Basic VoIP can be cheap, but advanced features, handsets, call recording and integrations increase cost.
App-only users are usually cheaper than users who need desk phones.
VoIP setup may be free for simple migrations, but complex porting, call routing or multi-site setup can cost more.
Some providers include UK calls, while others charge separately.
International calls, premium numbers and mobile calls may cost extra.
Broadband quality matters because VoIP depends on your internet connection.
Openreach says the old PSTN network will be switched off by 31 January 2027 .
GOV.UK says landline users will need to move to digital services such as VoIP, Digital Voice or All-IP telephony.
The cheapest VoIP plan is not always best if call quality, support or reliability are poor.
VoIP Cost Breakdown UK 2026
Cost type Typical price Notes
Monthly user licence
£10-£35+ per user
Main ongoing cost
Setup fee
£0-£500+
Depends on migration complexity
Number porting
£0-£20+ per number
Moving existing numbers to VoIP
Desk phone handset
£50-£200+ each
Optional if using apps
Headset
£20-£150+ each
Useful for softphone users
Call charges
Included or per minute
Depends on plan
Auto attendant
Included or add-on
Menu such as “press 1 for sales”
Call recording
£5-£20+ per user/month
Often an add-on
CRM integration
Included or add-on
Salesforce, HubSpot, Zoho etc.
Analytics/reporting
Included or add-on
Useful for sales/support teams
Contact centre features
£40-£100+ per user/month
For call queues and teams
Broadband upgrade
£30-£500+ per month
Needed if current connection is poor
Managed router/QoS
Quote-based
Helps call quality
Support package
Included or extra
Check SLA and support hours
VoIP Costs by Business Size
Business size Typical monthly cost Likely setup
1-5 users
£50-£175/month
Basic VoIP app or small hosted phone system
6-10 users
£90-£350/month
Standard VoIP with call routing
11-25 users
£200-£875/month
VoIP with call queues, handsets or CRM
26-50 users
£500-£1,750/month
Managed VoIP, reporting and integrations
51-100 users
£1,000-£3,500+/month
Multi-department phone system
100+ users
Bespoke
UCaaS, contact centre or Teams Phone
Typical VOIP Provider Pricing 👉 Prices vary based on features and contracts
What Affects VoIP pricing? Number of users
Most providers charge per user or per extension – more users usually means a higher total monthly cost, although larger teams may get better per-user pricing.
Features
Basic VoIP is cheaper.
Advanced features cost more.
Common add-ons include:
call recording
call analytics
CRM integration
advanced call routing
call queues
voicemail transcription
AI summaries
call monitoring
contact centre features
international calling
compliance recording
Call volume
Some VoIP plans include UK calls and others charge per minute.
Check:
UK landline calls
UK mobile calls
international calls
premium numbers
out-of-bundle charges
fair usage limits
Hardwar e
You may not need desk phones, as users can often make calls using:
desktop app
mobile app
browser
headset
Microsoft Teams
softphone
Desk phones are useful for reception, call-heavy teams or shared workspaces.
Internet connection
VoIP depends on internet quality – you might need:
business broadband
FTTP
leased line
dedicated internet access
better Wi-Fi
router upgrade
QoS configuration
backup connection
Setup and migration
Costs can rise if you need:
number porting
complex call routing
multi-site setup
call queues
auto attendants
call recording
CRM integration
old phone system removal
staff training
handsets configured
remote users migrated
Typical VoIP provider pricing UK
Provider Public pricing position Best for
Vonage
UK pricing page lists business communications plans
SMEs and unified communications
RingCentral
UK RingEX plans and pricing published online
Growing teams and UCaaS
8×8
Business communications and contact centre plans
Larger teams and contact centres
Dialpad
AI communications and phone system plans
AI-led calling and sales teams
Microsoft Teams Phone
Add-on/operator/calling plan model
Microsoft 365-heavy businesses
bOnline
Small business VoIP and phone systems
SMEs and low-cost business VoIP
Gamma partners
Hosted telephony and SIP through partners
UK business telecoms providers
BT Business
Cloud Voice and digital phone services
Businesses moving from traditional lines
Vodafone Business
Business VoIP and cloud communications
Existing Vodafone business customers
3CX
Software-based PBX model
Businesses wanting PBX control
VoIP vs landline costs
Cost area VoIP Traditional landline/PBX
Monthly user cost
£10-£35+ per user
Line rental, call charges and system costs
Setup
Often low for simple systems
Can be higher for hardware/PBX
Hardware
Optional
Often needed
Remote working
Built in on many systems
Limited
Call routing
Flexible
More limited or hardware-dependent
Scaling users
Easier
Often slower
Maintenance
Provider-managed
Hardware/provider-dependent
Future readiness
Built for digital lines
PSTN services are being retired
Many businesses can reduce costs or improve flexibility by switching to VoIP, but savings depend on current contracts, call volume and features.
PSTN switch-off and VoIP costs The PSTN switch-off is one of the biggest reasons businesses are reviewing phone systems.
GOV.UK says landline services are moving to digital technology such as VoIP, Digital Voice or All-IP telephony, and that PSTN-reliant devices need to be upgraded by January 2027.
Openreach says the existing analogue network will be switched off by 31 January 2027 .
so you should check whether you already have PSTN-connected:
phone lines
alarm lines
lift phones
payment terminals
fax machines
door entry systems
franking machines
care alarms
vending machines
broadband services using old copper lines
backup lines
legacy PBX systems
Is VoIP Worth It? ✔ Yes! for almost all UK businesses
VoIP offers:
Lower costs
Greater flexibility
Remote working support
Future-proof technology
👉 Especially important ahead of the 2027 PSTN switch-off
Hidden VoIP costs to watch out for Check for:
setup fees
number porting fees
early termination fees
handset costs
headset costs
router upgrades
broadband upgrades
call recording add-ons
analytics add-ons
CRM integration costs
international call charges
mobile call charges
fair usage limits
premium support charges
training costs
out-of-hours support
contact centre licence fees
contract renewal increases
cancellation fees
emergency calling setup
compliance recording storage
AI feature add-ons
VoIP costs with desk phones vs softphones
Setup Upfront cost Monthly cost Best for
App-only softphone
Low
Licence only
Remote teams, sole traders, laptop users
Softphone plus headset
£20-£150/user
Licence only
Desk phone
£50-£200+ each
Licence plus hardware
Reception, shared desks, traditional users
DECT cordless phones
£80-£250+
Licence plus hardware
Warehouses, clinics, hospitality
Conference phone
£150-£500+
Licence plus hardware
Meeting rooms
Contact centre headset setup
£50-£200+
Higher user licence
VoIP pricing by feature
Feature Basic VoIP Standard VoIP Advanced VoIP
UK calling
Usually included or low cost
Usually included
Usually included
Mobile app
Often included
Included
Included
Auto attendant
Sometimes
Usually
Advanced
Call queues
Limited
Usually
Advanced
Call recording
Add-on
Add-on or included
Often included
CRM integration
Limited
Available
Advanced
Analytics
Basic
Better
Advanced
Contact centre
No
Limited
Available
AI summaries
Rare
Sometimes
More common
International calling
Charged
Charged or bundles
Bundles/options
Compliance recording
No
Add-on
Available
Best VoIP setup by business type
Business type
Sole trader
App-based VoIP or mobile-first plan
Small office
Hosted VoIP with call routing and voicemail
Estate agent
VoIP with call recording, mobile app and CRM integration
Accountant
VoIP with call routing, Teams integration and secure voicemail
Law firm
Call recording, secure setup and strong support
Clinic
Call queues, voicemail, reception desk phones and backup internet
Restaurant
Simple business phone, mobile app and call forwarding
Hotel
Multi-extension system, reception routing and DECT/desk phones
Sales team
VoIP with CRM integration, recording and analytics
Customer service team
Contact centre VoIP with queues, recording and reporting
Multi-site business
Hosted VoIP with central admin and site-level resilience
Remote team
Softphones, Teams integration and mobile apps
VoIP quote checklist Before choosing a provider, ask:
How many users are included?
Are calls included?
Are UK mobile calls included?
Are international calls included?
Are fair usage limits applied?
Is number porting included?
Are handsets included?
Are headsets included?
Is setup included?
Is call recording included?
Is auto attendant included?
Are call queues included?
Is CRM integration included?
Is Teams integration included?
What support hours are included?
What is the contract length?
Are there cancellation fees?
What happens if broadband fails?
Is emergency calling configured?
Is training included?
What is the total monthly cost?
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FAQs: VoIP Costs UK How much does VoIP cost in the UK?
Most business VoIP systems cost around £10-£35+ per user per month, depending on provider, features and call requirements.
How much does VoIP cost for a small business?
A small business with 5 users may pay around £50-£175 per month for basic or standard VoIP, excluding handsets and complex setup.
How much does VoIP cost per user?
VoIP usually costs around £10-£35+ per user per month. Basic users are cheaper, while advanced users with recording, analytics or contact centre tools cost more.
Are VoIP setup fees expensive?
Simple setup may be free or low cost. More complex migrations, number porting, call routing and multi-site setups may cost £250-£1,000+.
Do I need to buy VoIP phones?
Not always. Many users can make calls through apps, laptops, mobiles or headsets. Desk phones are optional for many businesses.
How much do VoIP desk phones cost?
VoIP desk phones typically cost around £50-£200+ each, depending on model and features.
Is VoIP cheaper than landlines?
Often, yes. VoIP can reduce line rental, improve flexibility and simplify remote working, but actual savings depend on your current contract, call volume and features.
Does VoIP include calls?
Some plans include UK calls, while others charge separately. Check UK landline, UK mobile, international and premium number costs.
Can I get VoIP with no contract?
Some providers offer rolling monthly plans, while others use 12, 24 or 36-month contracts.
Does VoIP need good broadband?
Yes. VoIP depends on internet quality. Poor broadband can cause call quality problems such as delay, jitter or dropped calls.
Will VoIP work during an internet outage?
Not unless you have a backup connection, mobile app fallback, call forwarding or another resilience option.
What happens to business phone lines in 2027?
Openreach says the existing analogue network will be switched off by 31 January 2027, so businesses using PSTN-reliant services should plan migration to digital alternatives.
Is Teams Phone cheaper than VoIP?
It can be if your business already uses Microsoft 365, but the total cost depends on licences, calling plans, operator setup, support and hardware.
What hidden VoIP costs should I check?
Check setup, number porting, call recording, CRM integration, international calls, hardware, support, contract length, broadband upgrades and cancellation fees.
How do I compare VoIP quotes?
Compare users, features, call bundles, handsets, support, contract terms, number porting, broadband requirements and total monthly cost.
Our Verdict VoIP is one of the most cost-effective upgrades UK businesses can make in 2026.
With lower monthly costs, no line rental, and better flexibility, it’s now the default choice for business communications.
👉 The best way to get the right deal is to compare quotes based on your specific needs
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Hi, I’m Ally Cox , a senior copywriter and blogger at CompareYourBusinessCosts.co.uk, the UK’s trusted platform for comparing business services.over a decade of experience in the B2B sector, I specialise in simplifying complex topics like leased lines, VoIP, business energy, HR and payroll solutions, accounting software, and EPOS systems .HR, copywriting, and business operations- from clocking-in systems to card machines and office technology .informed, confident decisions when choosing products and services that improve efficiency and save money.
