Zen VoIP Review 2026: Business Phone Costs, Features & Call Quality Quick Answer
Zen VoIP is a UK business phone solution best suited to SMEs that want reliable call quality, clear pricing and strong customer support rather than the cheapest possible VoIP deal.
Zen offers business voice services through Zen Digital Voice and more advanced communications options such as CloudComms, making it a good fit for businesses moving away from traditional landlines before the UK PSTN switch-off.
Zen’s business Digital Voice pricing currently starts from £6.25 per month ex VAT for 1,000 minutes to UK landlines and mobiles, with an unlimited UK calls option from £12.50 per month ex VAT.
However, Zen may not be the best choice if you need advanced call centre tools, deep PBX customisation or a large multi-site VoIP rollout.
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Contents
Benefits of Zen VoIP
Downsides of Zen VoIP
Zen VoIP features
Our Verdict on Zen VoIP
How do we work?
Transparent, impartial, and data‑driven reviews made by a team of expert humans, never AI generated – here’s exactly how Compare Your Business Costs helps you find the best deals from trusted UK providers: click here
Authored by: Ally Cox (Business Technology & B2B Services Specialist 10+ Years’ Experience)
Reviewed by: James Ward (Telecoms Specialist, 12+ Years Experience)
Last Updated: May 2026
Key Takeaways
Category Zen VoIP review
Best for
SMEs wanting reliable digital voice and strong support
Not best for
Advanced call centres or highly customised PBX setups
Main services
Zen Digital Voice and CloudComms
Entry pricing
From £6.25/month ex VAT for Business Digital Voice 1000 minutes
Unlimited UK calls
From £12.50/month ex VAT with Business Digital Voice Extra
Main strengths
Transparent pricing, UK support, call quality and broadband bundling
Main downsides
Less advanced than specialist VoIP/contact centre platforms
Best alternatives
Gamma, bOnline, RingCentral, 8×8, BT Cloud Voice, Teams Phone
Verdict
Strong for SMEs replacing landlines, but compare if you need advanced features
Is Zen VoIP worth it? Zen VoIP is worth considering if your business wants a straightforward, reliable digital phone service from a UK provider with a strong reputation for broadband and customer support, and it will be a good fit if you need:
A simple replacement for traditional landlines
UK landline and mobile minute bundles
Number porting
Voicemail
Call waiting
Call diversion
Call barring
Blacklisting
Reliable business broadband and voice together
A service-led provider rather than a budget-only VoIP brand
But if your business needs advanced call queues, sales analytics, CRM integrations, call centre reporting or complex call routing, it is worth comparing Zen with RingCentral, 8×8, Gamma, Aircall, Dialpad, BT Cloud Voice and Microsoft Teams Phone.
👉 Compare Zen with leading UK VoIP providers
Zen VoIP pricing 2026 Zen has one of the clearer pricing structures among UK voice providers, especially for basic Digital Voice.
Zen voice product Typical 2026 price What’s included Best for
Business Digital Voice 1000 minutes
£6.25/month ex VAT
1,000 minutes to UK landlines and mobiles, voicemail, number withheld, call waiting, call diversion, call barring, blacklisting and number porting
Small businesses replacing a landline
Business Digital Voice Extra
£12.50/month ex VAT
Unlimited UK landline and mobile minutes, plus core Digital Voice features
Businesses with higher call usage
Zen CloudComms
Quote-based
More advanced cloud communications and call handling
Larger SMEs or more complex setups
Number porting
Included or available
Keep your existing business phone number
Businesses switching from traditional lines
Setup
Package dependent
May depend on broadband, number porting and complexity
Businesses moving to digital voice
Broadband bundle
Package dependent
Digital Voice works best with reliable internet
Businesses wanting voice and broadband together
What is Zen VoIP? Zen VoIP is Zen Internet’s digital voice and cloud communications service for UK homes and businesses, so for business users, Zen offers voice services designed to replace traditional landlines with internet-based calling.
Zen’s main business voice options include:
Zen Digital Voice -a simpler digital phone service for replacing traditional landlines
Zen CloudComms -a more advanced cloud communications option for businesses needing stronger call handling
With Zen VoIP, businesses can make and receive calls over an internet connection rather than the old copper phone network.
Zen Digital Voice explained Zen Digital Voice is designed for businesses that want a simple, reliable replacement for a traditional phone line and it can include:
1,000 UK landline and mobile minutes
Unlimited UK calls on the Extra package
Voicemail
Number withheld
Call waiting
Call diversion
Call barring
Blacklisting
Existing number porting
This makes it a practical choice for small businesses that want to keep a phone number and move to digital calling without buying a complex phone system.
Zen CloudComms explained Zen CloudComms is more suitable for businesses that need a broader cloud phone system rather than a simple digital voice line and will suit businesses that need:
More users
More advanced call handling
Better routing
Multi-device calling
Team-based communications
More flexible business phone features
A scalable communications setup
For businesses with larger call volumes or more complex requirements, compare Zen CloudComms against Gamma Horizon, RingCentral, 8×8, BT Cloud Voice and Microsoft Teams Phone.
Zen VoIP features
Feature Available with Zen VoIP? Why it matters
Digital voice calling
Yes
Replaces traditional landline calls
UK landline minutes
Yes
Useful for regular UK calling
UK mobile minutes
Yes
Helps manage call costs
Unlimited UK calls
Available
Useful for higher call usage
Number porting
Yes
Keep your existing business number
Voicemail
Yes
Capture missed calls
Number withheld
Yes
Hide outbound caller ID where needed
Call waiting
Yes
Manage multiple inbound calls
Call diversion
Yes
Redirect calls to another number
Call barring
Yes
Block certain outbound call types
Blacklisting
Yes
Reduce nuisance or unwanted calls
Cloud communications
Available
For more advanced business setups
Broadband bundling
Available
Helps keep voice and internet with one provider
Advanced call centre tools
Limited / package dependent
Compare specialist VoIP providers
CRM integrations
Package dependent
Check before buying
Call analytics
Package dependent
Compare with RingCentral, 8×8 or Aircall
Benefits of Zen VoIP
Zen’s VoIP services are designed to replace traditional landlines, making them ideal for businesses transitioning away from analogue systems.
Starts at £5 per month, including 1,000 minutes to UK landlines and mobiles. There’s also an unlimited option for £12.50 per month.
Standard features include voicemail, call waiting, call forwarding, and call barring, making it a comprehensive solution for most business needs.
Suits businesses of all sizes, from single-line users to large enterprises needing full call centre functionality with CloudComms.
Downsides of Zen VoIP
As with all VoIP systems, call quality depends on the speed and reliability of your internet connection.
Larger businesses with complex requirements may need more advanced features, which might require some additional configuration.
What Does Zen Offer?
Zen Commercial Video
Who is Zen VoIP best for?
Business type Is Zen a good fit? Why
Sole traders
Yes
Simple Digital Voice plans may be enough
Small businesses
Yes
Clear pricing and essential call features
SMEs
Yes
Good for reliable voice and broadband bundling
Zen broadband customers
Yes
Convenient to keep services together
Businesses replacing landlines
Yes
Digital Voice is designed for this use case
Remote teams
Maybe
Depends on CloudComms features and setup
Multi-site companies
Maybe
Compare CloudComms with Gamma, BT and RingCentral
Call centres
Usually no
Specialist providers are stronger
Large enterprises
Maybe
More advanced telecoms providers may be better
Businesses wanting the cheapest VoIP
Maybe
Zen is competitive, but compare prices first
Zen VoIP vs alternatives Zen is strongest for simple, reliable digital voice and SME support. Other providers may be stronger for advanced VoIP, contact centres or app-led communication.
Provider Best for
Zen VoIP
SMEs wanting reliable digital voice and support
Strong for simplicity and transparent pricing
Gamma Horizon
Hosted VoIP for UK SMEs
Stronger hosted PBX platform for growing teams
RingCentral
Advanced unified communications
Better for integrations, analytics and app-led teams
8×8
Contact centres and international teams
Stronger for call centre features
bOnline
Small business VoIP
Often simple and SME-focused
BT Cloud Voice
Managed VoIP from a major telecoms provider
Stronger for BT-managed business phone systems
Vodafone Business VoIP
Mobile and connectivity-led businesses
Better for Vodafone mobile/connectivity bundling
Microsoft Teams Phone
Microsoft 365 users
Better for Teams-first organisations
3CX
Custom PBX control
Better for technical users wanting self-hosting
Aircall
Sales and support teams
Better for call-heavy workflows
How to Purc hase Zen VoIP Direct:
Our Verdict on Zen VoIP We think that Zen Business VoIP is a strong choice for SMEs looking to transition to digital voice services ahead of the PSTN switch-off because they offer affordable packages with all the essential features businesses need.
However, we do think that businesses in areas with less reliable internet may face challenges with call quality, and larger enterprises with complex telecom requirements should look to explore more advanced options.
Zen VoIP – FAQs What is Zen VoIP?
Zen VoIP is a cloud-based business phone system offered by Zen Internet, allowing UK businesses to make and receive calls over the internet instead of traditional landlines.
How much does Zen VoIP cost?
Zen VoIP pricing typically depends on the number of users, call plans and features required. Costs are usually mid-range rather than budget, reflecting Zen’s focus on reliability and support.
Does Zen VoIP require Zen broadband?
Zen VoIP works best when paired with Zen Business Broadband, but it can also operate over other high-quality internet connections, provided bandwidth and stability are sufficient.
Is Zen VoIP good for small businesses?
Yes. Zen VoIP is well suited to small and medium-sized businesses that want dependable call quality, UK-based support and straightforward contracts.
Can I keep my existing phone number with Zen VoIP?
Yes. Zen supports number porting, allowing most businesses to keep their existing phone numbers when switching.
Does Zen VoIP support remote and hybrid working?
Yes. Zen VoIP supports softphones, mobile apps and remote users, making it suitable for hybrid and distributed teams.
Is Zen VoIP reliable?
Zen has a strong reputation for network reliability and customer service, which is a key reason businesses choose its VoIP offering.
In summary
Zen VoIP is a business phone system focused on reliability, call quality and UK-based support, making it ideal for SMEs that prioritise service over the lowest price.
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Hi, I’m Ally Cox , a senior copywriter and blogger at CompareYourBusinessCosts.co.uk, the UK’s trusted platform for comparing business services.over a decade of experience in the B2B sector, I specialise in simplifying complex topics like leased lines, VoIP, business energy, HR and payroll solutions, accounting software, and EPOS systems .HR, copywriting, and business operations- from clocking-in systems to card machines and office technology .informed, confident decisions when choosing products and services that improve efficiency and save money.
