Redcentric VoIP Review 2026: Pricing, Features & Best Alternatives Quick answer
Redcentric VoIP is a managed cloud phone and communications solution best suited to medium-sized businesses, large organisations and regulated sectors that need secure, scalable and resilient voice services.
Redcentric is a strong fit if your business needs more than a basic VoIP line. Its services are better suited to organisations that want cloud telephony, call management, CRM integration, business continuity, secure connectivity and wider managed IT support from one provider.
However, Redcentric could be too advanced or expensive for very small businesses that only need a simple VoIP app or a low-cost phone line replacement, so smaller SMEs may want to compare Redcentric with Zen, bOnline, Gamma, RingCentral, 8×8, BT Cloud Voice and Microsoft Teams Phone before committing.
Redcentric VoIP pricing is usually quote-based, depending on users, call features, integrations, connectivity, support requirements and contract length.
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Contents
Benefits of Redcentric VoIP
Downsides of Redcentric VoIP
Redcentric VoIP pricing
What Does Redcentric Offer?
Our Verdict on Redcentric VoIP
How do we work?
Transparent, impartial, and data‑driven reviews made by a team of expert humans, never AI generated – here’s exactly how Compare Your Business Costs helps you find the best deals from trusted UK providers: click here
Authored by: Ally Cox (Business Technology & B2B Services Specialist 10+ Years’ Experience)
Reviewed by: James Ward (Telecoms Specialist, 12+ Years Experience)
Last Updated: May 2026
Is Redcentric VoIP worth it? Redcentric VoIP is worth considering if your organisation needs reliable, secure and managed business communications, so could be a good fit if you need:
Cloud-based telephony
Managed VoIP
Call control
Auto-attendant
Call recording
Call queuing
CRM integration
Business continuity
Secure remote access
Multi-site communications
Managed connectivity
Wider IT and network support
24/7 UK-based support
But if you only need a simple business phone system for a small team, Redcentric may be more than you need.
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Key Takeaways
Category Redcentric VoIP review
Best for
Medium-sized businesses, enterprises and regulated sectors
Not best for
Micro-businesses wanting cheap, simple VoIP
Pricing
Usually quote-based
Main services
Cloud telephony, connectivity, SD-WAN, managed WAN, secure remote access and managed networks
Main strengths
Resilience, security, CRM integration, business continuity and managed support
Main downsides
Can be complex or expensive for smaller businesses
Best alternatives
Gamma, RingCentral, 8×8, BT Cloud Voice, Vodafone, Zen, Teams Phone
Best for SMEs?
Yes, if they need managed support and resilience
Best for enterprises?
Yes
Verdict
Strong managed communications provider, but smaller firms should compare cheaper options
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Redcentric VoIP pricing 2026 Redcentric VoIP pricing is usually tailored to each organisation rather than published as a simple fixed per-user price.
The final cost will normally depend on the number of users, number of sites, call features, integrations, connectivity needs, support requirements and whether Redcentric is managing wider IT or network services.
Product/component Typical pricing model What affects the cost Best for
Cloud telephony
Per user/month or quote-based
Users, features and call requirements
Medium-sized businesses
Hosted VoIP
Per user/month or bespoke quote
Package, handsets, routing and support
Businesses replacing traditional phone systems
Call recording
Included or add-on
Compliance, storage and user requirements
Regulated or call-heavy teams
Call queuing
Package dependent
Call volume and routing complexity
Customer service teams
CRM integration
Quote-based or add-on
CRM platform and setup complexity
Sales and support teams
Auto-attendant
Included or package dependent
Routing complexity and departments
Multi-team businesses
Business continuity
Quote-based
Failover, disaster recovery and resilience needs
Call-critical organisations
Connectivity
Monthly contract
Fibre, WAN, SD-WAN or secure remote access needs
Multi-site or secure businesses
Support
Included or SLA-based
Support hours, response times and contract
Organisations needing managed service
What is Redcentric VoIP? Redcentric VoIP is a cloud-based business phone and communications service that allows organisations to make and receive calls over the internet instead of relying on traditional phone lines.
Redcentric is not just a VoIP provider, they also offer wider managed IT, network and connectivity services, which makes it better suited to organisations that need secure, joined-up infrastructure.
Redcentric’s wider services include:
Connectivity
SD-WAN
Managed WAN
LAN
Managed wireless networking
Secure remote access
Cloud services
Managed IT
Business continuity
Voice and communications
This makes Redcentric a stronger fit for businesses that want voice, connectivity and IT managed together.
Redcentric VoIP features
Feature Available with Redcentric VoIP? Why it matters
Cloud telephony
Yes
Replaces traditional phone systems
Hosted VoIP
Yes
Enables internet-based business calling
Call control
Yes
Helps manage inbound and outbound calls
Auto-attendant
Available
Routes callers to the right department
Call forwarding
Available
Redirects calls to users or teams
Call queuing
Available
Useful for customer-facing teams
Call recording
Available
Supports training, compliance and quality control
Call management
Yes
Helps control business communications
CRM integration
Available
Connects phone activity with customer records
Mobile and desktop access
Available
Supports remote and hybrid working
Multi-site support
Yes
Useful for organisations with several locations
Business continuity
Available
Helps maintain communication during outages
Secure connectivity
Available
Supports regulated or security-conscious organisations
Managed network services
Yes
Useful for more complex infrastructure
UK-based support
Available
Important for business-critical services
Redcentric VoIP Commercial Video
How to Purc hase Redcentric VoIP
Our Verdict on Redcentric VoIP Overall, we think the Redcentric VoIP can bring you a great feature-rich VoIP solution, ideal for medium to large enterprises looking for scalable, cloud-based telephony with strong CRM integration.
We think their disaster recovery options and security features make it a good fit for industries requiring high availability and compliance.
However, in saying that, we do think that smaller businesses may find the pricing steep.
Redcentric VoIP FAQs
What is Redcentric VoIP?
Redcentric VoIP is a cloud-based business phone service that allows organisations to make and receive calls over the internet instead of using traditional phone lines.
How much does Redcentric VoIP cost?
Redcentric VoIP pricing is usually quote-based. Costs depend on users, call features, integrations, connectivity, support requirements and contract length.
Is Redcentric VoIP cheap?
Redcentric is not usually the cheapest VoIP option. It is better suited to organisations that need managed communications, secure connectivity and business continuity.
Is Redcentric VoIP suitable for small businesses?
Redcentric may suit some SMEs, but very small businesses may find simpler providers such as Zen, bOnline or Gamma more cost-effective.
Does Redcentric offer cloud telephony?
Yes. Redcentric offers cloud-based communications and managed telephony services for businesses.
Does Redcentric VoIP include call recording?
Call recording may be available depending on the package. Businesses should confirm whether it is included, how recordings are stored and whether additional costs apply.
Does Redcentric VoIP support CRM integration?
CRM integration may be available depending on the system and package. Confirm compatible CRM platforms before choosing.
Is Redcentric good for multi-site businesses?
Yes. Redcentric can be a good fit for multi-site organisations that need cloud telephony, secure connectivity and managed communications.
Does Redcentric support remote working?
Yes. Redcentric offers secure remote access and managed network services, which may support hybrid and remote teams.
Is Redcentric suitable for regulated sectors?
Yes, Redcentric may suit regulated or security-conscious sectors that need resilient communications, secure connectivity and business continuity.
Is Redcentric better than Gamma VoIP?
Redcentric may be better for more complex or regulated organisations. Gamma may be simpler and more cost-effective for SMEs wanting hosted VoIP.
Is Redcentric better than RingCentral?
Redcentric is stronger for managed infrastructure and secure connectivity, while RingCentral is stronger for app-led unified communications, integrations and analytics.
Is Redcentric better than 8×8?
Redcentric may be better for managed communications and business continuity, while 8×8 may be stronger for contact centre features and international teams.
What are the best Redcentric VoIP alternatives?
Popular alternatives include Gamma, RingCentral, 8×8, BT Cloud Voice, Vodafone Business VoIP, Zen, bOnline, Microsoft Teams Phone, 3CX, Aircall and Dialpad.
Is Redcentric VoIP worth it?
Redcentric VoIP is worth considering if your organisation needs secure, managed and resilient communications. If you only need a simple low-cost phone system, compare cheaper providers first.
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Hi, I’m Ally Cox , a senior copywriter and blogger at CompareYourBusinessCosts.co.uk, the UK’s trusted platform for comparing business services.over a decade of experience in the B2B sector, I specialise in simplifying complex topics like leased lines, VoIP, business energy, HR and payroll solutions, accounting software, and EPOS systems .HR, copywriting, and business operations- from clocking-in systems to card machines and office technology .informed, confident decisions when choosing products and services that improve efficiency and save money.
