OnContact CRM: The Ultimate Guide
OnContact CRM is an all-inclusive CRM solution, providing the whole gamut of features needed to run a successful business Sales CRM solutions are built with business, infrastructure, products and services that provide comprehensive functionality. With OnContact’s diverse customer base, they’ve been able to amass a wealth of knowledge and experience that they pass on to new customers as well as using their products. The customer service team at On contact is top-notch and has robust tools for collaboration and sharing data across the organisation.
What is OnContact?
Oncontact’s OnContact CRM is an integrated high-performance, web-based application that enables companies to capture and manage customer information, compile customer profiles and track customer interactions.
OnContact CRM streamlines business operations, build stronger relationships and increases sales productivity for small startups to large enterprise-level businesses. The OnContact CRM platform uni tes field sales executives with headquarters staff providing real-time data and alerts from one centralised source.
Business Infrastructure
The OnContact CRM software is hosted from a single data centre, uses a secure network environment with redundant links to the Internet, and features high-availability systems and secure storage of customer information. Customers who require additional security controls can choose to place their data in OnContact’s private cloud or on their server.
Field Force Automation (FFA) – OnContact’s Field Force Automation is designed to help sales teams tackle complex sales cycles. It allows you to outsource tedious tasks and manual work to focus on the essential activities that result in higher revenue. The solution automates tasks such as calling, emailing, meeting with prospects and tracking individual interactions.
Market segmentation
OnContact’s Market Segmentation helps you build customer personas by segmenting your customers based on their demographics, industry, job titles, interests or other factors relevant to a specific customer group. You can also conduct keyword searches using the OnContact CRM application’s search tool, which helps you find and focus on customers who are most likely to purchase your product or service.
Activity and collaboration
The OnContact CRM collaboration module allows you to share data across the organisation. This can help organisations in multiple locations, such as sales offices in different cities and other branch offices. A system for managing customer information such as this one is an effective way to keep all of your employees up-to-date concerning contact and activity information regarding any given lead or customer.
CRM Software
Creating a Customer Profile, Developing Sales Strategies, Training Sales Teams and guiding them through the sales process have been simplified by OnContact. The OnContact User Interface allows users to drill down into a customer’s history, contact and other information. The system leverages its database of millions of profiles to deliver relevant, personalised messages, automatically capture details of each interaction and provide access to the appropriate sales tools such as email, phone or web-based applications. OnContact CRM offers a complete line of functionality that can be customised for any company’s needs.
OnContact CRM software solutions begin with the OnBoarding process. The robust OnBoarding in OnContact is designed to onboard new clients easily without affecting existing client data and existing processes. Once the OnBoarding process is complete, it is then possible to add new customers and customers that have moved into your customer base. OnContact CRM works seamlessly with the CRM data you collect from other channels such as your ISP, phone carrier, internet service provider and mailing list providers. It is also integrated with standard web forms that allow you to capture a customer’s contact information.
Sales and Marketing Teams
Sales training is set up in OnContact CRM in numerous ways. The software includes:
Streamlined tools for scheduling training classes.
Tracking attendance.
Providing feedback and downloading reports on whether or not the training was practical.
The OnContact platform enables organisations to create customised Sales Training modules quickly and efficiently while integrating other company products and services into one unified sales platform.
Using the Sales module, sales team members can create quotes, manage leads and track deals. This allows users to quickly identify which leads they’re working on and their stage in the sales process with a lead. An Activity Feed allows users to stay connected with other team members and view your pipeline or recent activity performed within your CRM system.
OnContact CRM offers a SaaS solution for the Enterprise, mid-market and SMB customers. The OnContact Customer Relationship Management Solution was designed from first principles, with a simple and intuitive user interface across the entire application.
Sales & Marketing, Products & Services
Contact created OnContact CRM to help companies improve their customer service . Also, the ability to deliver customised sales education and training programs. They understand the needs and concerns of your customers so that you can be the most relevant solution provider to your customers. Help companies transform their business operations by reducing waste through seamless data capture and sharing—arm companies with the tools necessary to meet the demands of their target market.
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