Alvaria CRM: The Ultimate Guide
Alvaria is a global workforce and customer management company headquartered in Boston with offices in North America (the US and Canada), Europe, Middle East & Africa (EMEA) and Asia-Pacific. We enable organisations to improve their ability to deliver excellent customer experiences by offering end-to-end solutions that manage their people and customer interactions.
We are now part of the megatrend of digitisation—in line with the recent Microsoft CEO’s focus on software as a service. According to MIT Sloan Management Review, “Fifty years ago, a typical business firm would lease land and buildings and purchase second-hand machinery. Today, most companies lease space, buy software as a service, and use cloud computing. The new face of enterprise technology is fundamentally different from its predecessor.”
History of Alvaria
Alvaria is a global workforce and customer management company headquartered in Boston with offices in North America (the US and Canada), Europe, Middle East & Africa (EMEA) and Asia-Pacific. They enable organisations to improve their ability to deliver excellent customer experiences by offering end-to-end solutions that manage their people and customer interactions.
Alvaria’s solutions are based on a deep understanding of their customers’ businesses and must be tailored to each company. Alvaria has a unique combination of industry expertise, technology innovation and machine learning capabilities that also helps create cross-industry solutions (e.g., healthcare, financial services, insurance). We allow our customers to unlock the commercial value in their data through algorithms that predict and prepare for future events based on information gathered from current interactions with customers – both current and past – as well as data about the business itself.
Alvaria was created in Boston in 2009 by former employees of McKinsey & Company. Alvaria has raised a total of £200 million in four rounds of financing and is headquartered at the Innovation District in Boston.
Products and Services
Alvaria offers three different products and services to help our customers streamline operations, better engage with customers, and improve the quality of service they provide.
The Customer Engagement Management (CEM) solution leverages technology to deliver exceptional customer experiences by combining analytics, configuration management, dashboards, workflow management, and predictive modelling with a robust set of applications to drive engagement across all the organisation’s touchpoints.
The People Analytics (PA) solution leverages technology to identify and manage relevant data that can be used to make informed, proactive decisions about how customers interact with the organisation.
The Customer Intelligence (CI) solution leverages technology to extract insights from processed customer data to inform the organisation’s business processes, workforce planning, and resource allocation.
They also offer end-to-end solutions that manage both their people and customer interactions. Their access to more than one billion corporate records across 175 countries enables them to deliver unique insights into our clients’ business needs. Their global workforce management platform combines an extensive database of job profiles with sophisticated analytics that help employees find their ideal jobs. Managers build effective teams. Recruiters connect candidates with jobs based on skills and motivations. HR leaders can gather data from the entire organisation at the best possible speed without sacrificing accuracy.
Infrastructure
Alvaria’s infrastructure is a set of highly-configurable, scalable-light applications located in the cloud and on-premises running in Microsoft Azure and AWS. The company deploys custom serverless architectures that combine microservices, Kubernetes and Azure Functions to manage workloads, so our customers can quickly scale the applications on which they build their business. Alvaria also has an extensive automation platform that automates the provisioning of services and configuration management to match each customer’s unique requirements.
“If you want to measure an organisation’s effectiveness, focus less on things like profits and stock price, but rather how much value your enterprise is creating for customers and how efficiently it delivers services.”
Alvaria – To Conclude
The Alvaria workforce management platform is a strategic asset for organisations to manage people and customer interactions by offering end-to-end solutions that combine workforce planning & recruitment with talent analytics and workforce resourcing. The platform enables organisations to unlock the commercial value in their data through algorithms that predict and prepare for future events based on information gathered from current interactions with customers – both current and past – and data about the business itself.
The Alvaria workforce management platform, is designed for companies of all sizes and is ideal for both on-premises, hybrid, and public cloud environments.
Their solutions are based on a deep understanding of our customers’ businesses and tailored to each company. They have a unique combination of industry expertise, technology innovation and machine learning capabilities that also helps create cross-industry solutions (e.g., healthcare, financial services, insurance). They allow our customers to unlock the commercial value in their data through algorithms that predict and prepare for future events based on information gathered from current interactions with customers – both current and past – as well as data about the business itself.
Hi, I’m Ally Cox, one of the leading Copywriter/Bloggers at CompareYourBusinessCosts.co.uk, a platform renowned for its in-depth analysis and comprehensive comparisons of business services. With over a decade of experience in the industry, I bring a wealth of expertise in areas such as leased lines, VoIP, business energy and office solutions, HR solutions, accounting, and payroll services, among others.
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