Copper CRM: The Ultimate Guide Copper CRM is a sales-focused customer relationship management platform built specifically for Google Workspace users
Join us as we’ll explore what makes Copper CRM stand out, its pricing plans, key features, recent updates, and whether it’s the right solution for your business.
For further information and pricing on phone systems, here .
Copper CRM: Our performance rating out of 5 stars:
Our Overall Rating ⭐3.5 out of 5 stars
Functionality & Scalability ⭐4 out of 5 stars
User Interface & Usability ⭐4 out of 5 stars
Integration & Data Management ⭐4.2 out of 5 stars
Implementation & Support ⭐2.2 out of 5 stars
Cost & Value Proposition ⭐4 out of 5 stars
Useful links about Copper CRM from our article:
Benefits of Copper
Downsides of Copper
What Does Copper Offer?
Copper Products
Copper Decision Making Guide
What Other People Think of Copper
What Do Staff Think of Copper?
Our Verdict on Copper
How have we rated Copper?
For every provider we assess, including Copper, we rate them out of five stars on the five most important categories we have researched for the product / service offering. You can read about out review process & methodology here .
Why listen to our reviews?
With over ten years of experience in evaluating telecom products, our team brings a wealth of knowledge to understanding the market pros and cons. You can read more about our expert team here.
How Does Each Copper Product Cater To Its Clients
Plan Ideal for Features Price (est.)
Starter Freelancers, solopreneurs
1,000 contacts, basic tracking, Zapier support
From £20/mo
Basic Small teams
2,500 contacts, pipelines, task automation, team collaboration
From £30/mo
Professional Growing businesses
15,000 contacts, workflow automation, reporting, bulk email, integrations
From £55/mo
Business Large teams
Unlimited contacts, email sequences, web tracking, lead scoring, LinkedIn integration
Custom pricing
Copper Decision Making Guide If you need help choosing the right option for your business, we’ve created a handy table comparing the options side by side:
Feature Starter Basic Professional Business
Contacts 1,000
2,500
15,000
Unlimited
Google Integration ✅
✅
✅
✅
Task Automation ❌
✅
✅
✅
Pipelines ❌
✅
✅
✅
Team Collaboration Limited
✅
✅
✅
Reporting Limited
Basic
Advanced
Advanced
Bulk Email ❌
❌
✅
✅
Lead Scoring ❌
❌
❌
✅
Email Sequences ❌
❌
❌
✅
LinkedIn Integration ❌
❌
❌
✅
Free Trial ✅
✅
✅
✅
What Other People Think of Copper
Summary of Copper: Real Reviews Users praise its ease of use and seamless Gmail integration, but cite limitations in advanced reporting and occasional sync issues as key drawbacks.
Positive Copper CRM Customer Reviews
Negative Copper CRM Customer Reviews
Copper CRM Commercial Video
Copper: What To Expect as a User Don’t have time to watch the video guide? Here’s a visual of the Copper interface so you know what to expect:
Copper: The Design & How it Affects Users: Copper CRM’s design is centered around its seamless integration with Google Workspace, offering an intuitive and user-friendly interface, and this design simplifies CRM tasks by providing a familiar environment for users who are already accustomed to Google’s suite of tools.
The layout mirrors Google’s aesthetic, offering:
🧭 A clean interface with intuitive navigation
📬 Email integration and logging directly in Gmail
📅 Calendar syncing for task scheduling
📊 Simple dashboards for deal tracking
Copper: What Sets it Apart From Its Competitors?
🧩 Full Google Workspace integration (Gmail, Calendar, Drive)
🔍 Zero manual data entry – email and contact syncing is automatic
📧 Manage CRM inside Gmail – no browser tab hopping
⚡ Great for small teams who want a CRM with minimal onboarding
What Do Staff Think of Copper CRM? Pros:
✅ Friendly team culture
✅ Decent pay and remote flexibility
✅ Agile environment with modern tech stack
Cons:
❌ Reports of high executive turnover
❌ Lack of long-term leadership strategy cited by some reviewers
❌ Fast-paced environment may lack structure for junior staff
Copper Latest News ‘The Top 5 Pipedrive Alternatives for 2024’.
Read more here .
‘The Best Enterprise CRM Software Solutions to Consider’.
Read more here .
‘On CRM: Why Does Copper CRM Ignore Microsoft?’.
Read more here .
Copper Awards
🏅 Gartner Magic Quadrant (Previously featured)
🏅 MarTech Breakthrough – Best CRM for SMBs
🏅 Inc. 5000 – Fastest Growing Private Companies
Note: Most awards date back to 2019–2020; newer recognition has been limited as of 2025!!
Improvements of Copper over the Years
✅ Improved automation engine for faster workflows
✅ Mobile app updates with better push notifications and pipeline access
✅ Expanded integrations beyond Zapier (think QuickBooks, Slack via API)
✅ Enhanced reporting features in Pro & Business tiers
✅ User onboarding flow significantly improved for new admins
Issues of Copper Over the Years
🐞 Syncing glitches still reported occasionally with Gmail/Calendar
🧱 Customisation limitations for more advanced sales teams
🚫 No built-in marketing tools (email campaigns require add-ons)
⏱️ Delayed customer support during peak periods
How to Purc hase Copper
Our Verdict on Copper Copper CRM is a great choice for small to medium-sized businesses that rely heavily on Google Workspace . It’s visually clean, easy to use, and removes the friction of manual data entry with seamless Gmail integration.
However, it’s not ideal for businesses seeking enterprise-grade features , advanced analytics, or omnichannel CRM functionality, but we do think their lack of flexibility outside the Google ecosystem may also limit its appeal for cross-platform users.
🎯 Best for : Gmail-based startups, agencies, consultanciesNot ideal for : Microsoft users, teams needing robust marketing automation
Other Useful Links About CRM Systems Hi, I’m Ally Cox , a senior copywriter and blogger at CompareYourBusinessCosts.co.uk, the UK’s trusted platform for comparing business services.over a decade of experience in the B2B sector, I specialise in simplifying complex topics like leased lines, VoIP, business energy, HR and payroll solutions, accounting software, and EPOS systems .HR, copywriting, and business operations- from clocking-in systems to card machines and office technology .informed, confident decisions when choosing products and services that improve efficiency and save money.
