Ringcentral Vs 8×8 – Which Phone System is Right For Your Business?
When deciding which phone system to purchase, you need to consider the X4 tier of RingCentral vs 8×8. What do you look for in a phone system? What are the benefits of integration with mobile applications? And, of course, how much support does each company provide? Weigh the pros and cons of each system and decide which one suits your business best. Read on to learn more!
X4 tier of RingCentral vs 8×8
The X4 tier of RingCentral is a more expensive option than the basic plan, but it does provide enterprise-grade security and features like G Suite and extensions. While both companies offer a low-cost entry-level plan, a higher tier is available if you need more features. RingCentral’s open API and extensive third-party integrations make it a great option for businesses. Pricing plans are another important consideration.
RingCentral has a lower starting price, with a plan ranging from £12 per user per month to £110 for 100 users. Pricing plans do not reveal individual tiers’ specific features and pricing, so a broader comparison is recommended. Despite RingCentral’s higher price, 8×8’s plans start cheaper and gradually increase in price compared to the RingCentral Premium plan. Customer support is another important factor, as both RingCentral and 8×8 have a strong support team. Besides a comprehensive knowledge base, both companies offer phone support and live chat.
Both companies offer a slew of online tutorials and documentation for their products. RingCentral also has a larger selection of integrations and APIs than 8×8, making it an excellent choice if you need to integrate your software with other programs. In addition to phone support, both companies offer 24/7 chat support. RingCentral’s customer support is available in 90 countries, while 8×8’s covers 40. RingCentral and 8×8 also offer multi-language support. Both companies offer English, Spanish, Italian, German, Japanese, and Portuguese (Brazilian).
Flexibility to expand the system
RingCentral’s global platform provides flexibility to grow and scale as your business grows. In many parts of the world, the company’s Bring Your Carrier (BYOC) capability allows you to use another PSTN carrier to extend your system to new countries. This feature also makes it easy to migrate to the cloud at your own pace, using existing carrier contracts. This is an essential feature for multinational companies that need to maintain relationships with multiple carriers.
RingCentral is highly secure, with seven layers of physical and data security. Its secure real-time transport protocol (SRTTP) and Transport Layer Security (TLS) encryption between endpoints provide an extra layer of security. It meets the requirements of third-party audits such as SSAE 18 and SOC 2/SOC 3 and offers HIPAA Business Associate Agreements for covered entities. For more information, visit ringcentral.com. RingCentral is an award-winning cloud-based business communications company.
RingCentral has helped organisations connect around the world for more than a decade. In addition to its enterprise-grade phone system, RingCentral offers collaboration, video meetings, and team messaging. Its latest integration with Microsoft Teams will allow you to receive calls via SMS, fax, or voicemail.
Ultimately, you can choose the system that meets your organisation’s needs. RingCentral’s contact centre is a separate expansion of the company’s cloud collaboration solution. The contact centre comes with ACD and IVR capabilities. In addition, RingCentral offers BYOC as an option.
Its employees enjoy competitive salaries and benefits.
They also enjoy quarterly bonuses, health insurance, 401(k) plans, and a complimentary lunch. Integration with mobile apps When evaluating RingCentral vs 8×8 integration for mobile apps, you should consider how these two offerings integrate with your company’s existing mobile app ecosystem. 8×8 offers a unified chat platform to share documents and files with other 8×8 users and other chat applications.
RingCentral allows you to invite collaborators to chat groups and access them using your web browser, but 8×8 has better messaging capabilities. The RingCentral mobile app is easy to use and includes interactive tutorials and quick tips. It also includes a call dialer and easy access to messages and contacts. While 8×8 offers a mobile app with minor customisation, it is compatible with popular CRMs and helps with desk tools.
The most significant difference between Ringcentral and 8×8 is pricing. For smaller businesses, RingCentral’s pricing plan is more affordable. However, you may want to consider the flexibility of 8×8’s pricing. If you need to support many users, you may want to consider a larger plan.
Both companies have excellent support and can resolve any issue quickly. RingCentral offers the MVP and X Series if you need a high-quality video chat experience for your business. Both offer video chat, but 8×8 offers more features, including team messaging. RingCentral is a more versatile solution if your business needs high-quality audio and video calls. Unlike RingCentral, 8×8 offers a free trial.
RingCentral is an excellent choice for many businesses, and it is easy to see why it is so popular with small businesses. In addition to their compatibility with many CRMs, RingCentral offers a broad spectrum of integrations with mobile applications. Both services are user-friendly and easy to integrate. A few features that RingCentral lacks are available for free, while 8×8 doesn’t. RingCentral offers more features for small businesses and more affordable plans.
It is also easy to integrate, making Ringcentral a better choice for small businesses. RingCentral is the more widely known of the two. It supports messaging across multiple platforms, including SMS and MMS. RingCentral is great for companies with global locations and teams with employees spread across different continents. 8×8’s mobile app integrations allow you to connect with teams instantly. In addition, both companies have extensive knowledge bases, including articles and videos. With these features, RingCentral is the clear winner in this roundup. It would help to choose between the two based on your own unique needs.
When it comes to customer support, Ringcentral and 8×8 are both worth considering. The former provides a comprehensive call centre solution with robust inbound and outbound contact centre tools, a simple user interface, and app capabilities.
However, when it comes to customer support, 8×8 is less advanced. This is especially true when it comes to advanced features. In addition, while RingCentral is available in English and Spanish, 8×8 offers support for German, Japanese, Brazilian, Portuguese, and Italian. Both have their pros and cons, and we’ve compiled the top three in this article to help you decide which one to pick. While both companies offer excellent customer support, 8×8 lacks comprehensive documentation and pricing.
Ringcentral Vs 8×8 – To Summarise
Customers have reported long call connections and lag times when speaking with 8×8 support agents. If you’re looking for a unified communications solution, 8×8 might be the best choice. The latter’s higher-tier plans offer many features that make them more suitable for call centres. For example, 8×8 is a certified contact centre solution for Microsoft Teams. Furthermore, 8×8 has mobile apps for employees.
The working app is intended for communication, while the front desk app is a tool for receptionists. And customer service is available around the clock. If you’re in the market for a unified communications solution, you may want to choose between RingCentral and 8×8. Both providers have a wide range of features and can scale your business. However, both are good options for smaller companies. Consider these features and decide based on your company’s needs. The benefits of each company will be evident. They’re also both straightforward to use.
Ringcentral Vs 8×8 – Click here to see more of the best-rated phone systems for 2022
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