XLN Telecom Broadband: The Ultimate Guide
XLN offers three business broadband packages, their full fibre broadband & cloud voice offering 50+ exclusive add-ons. Their simple to-set-up free public wi-fi service comes at just £15 per month, making it suitable for businesses with a low budget.
If you would like to learn more information or pricing about business broadband, you can do so here .
Our Overall Rating
4.4 out of 5 stars
Price
5 out of 5 stars
Usability
4 out of 5 stars
Features/Add-ons
4 .5 out of 5 stars
Customer Ratings
4 .2 out of 5 stars
Speed
4 .5 out of 5 stars
How have we rated XLN Telecom Broadband?
For every provider we assess, including XLN, we rate them out of five stars on the five most important categories we have researched for the product / service offering. You can read about out review process & methodology here .
Why listen to our reviews?
With over ten years of experience in evaluating telecom products, our team brings a wealth of knowledge to understanding the market pros and cons. You can read more about our expert team here.
Benefits of XLN Telecom Broadband
XLN is known amongst UK businesses for offering some of the cheapest business broadband deals in the UK, with their free public wifi package starting at £15.00 per month (superfast ful fibre broadband starts at £27.95 per month).
XLN has a strong reputation for customer service, with high customer ratings on Trustpilot.
XLN offers fibre broadband connections, which are significantly faster and more reliable than traditional broadband options (minimum speeds of 80mb).
XLN is committed to transparency and doesn’t hide fees or lock you into contracts if they can’t deliver the promised speeds. Their prices and packages are clearly stated on their website.
XLN offers a variety of business services in addition to broadband, including energy, water, mobile phone plans, and payment systems, which can simplify managing your business account and make them a one-stop shop, saving time and resources for busy businesses.
Disadvantages of XLN Telecom Broadband
To get the best prices, you often need to sign up for a longer contract (18 months).
Keep in mind that the fibre optic infrastructure isn’t available in all areas , so you might not be able to get the fastest speeds – it is best to call them on 0800 783 3353 to see if your area is covered).
What Does XLN Telecom Broadband Offer?
XLN provides both standard ADSL and super-fast fibre broadband options to suit different needs and budgets.
XLN also offers various phone packages with features like unlimited calls and cloud-based solutions that can grow with your business.
XLN provides business mobile phone plans with features beneficial for small businesses.
XLN can offer card payment terminals for taking secure in-person payments.
How Does Each XLN Telecom Broadband Product Cater To Its Clients:
Superfast Full Fibre Broadband £27.95:
This package caters for business customers just needing low end speed for good value. Their Unlimited Business Fibre Broadband is a good option for small businesses that require a fast, reliable internet connection with unlimited data and value competitive pricing.
The pros are:
Unlimited data
Speeds of 80Mb
At £27.95 per month (excluding VAT), this plan offers great value considering it includes unlimited data!
Minimum speed guarantee
Plug-and-play router
XLN will handle the switching process from your previous provider.
The cons are:
The plan requires a 24-month contract.
The price is guaranteed for the first year only and will increase annually based on inflation plus an additional 3.9%.
£9.95 charge for router.
Fibre optic infrastructure may not be available in all areas.
Full Fibre Broadband & Cloud Voice £32.95:
This packahe caters for bandwidth hungry companies that don’t mind paying a bit more for performance, want a convenient all-in-one solution for business communications, and require both high-speed internet and make frequent phone calls.
The pros are:
This plan combines high-speed fibre broadband with unlimited UK calls (landline & mobiles) and cloud-based phone features.
Speeds of 80Mb.
Unlimited speeds.
Over 50 free cloud-based phone features like voicemail, call forwarding, and conferencing can enhance business communication and flexibility.
Minimum speed guarantee.
Minimum speed guarantee.
Plug-and-play router.
XLN will handle the switching process from your previous provider.
The cons are:
The plan requires a 24-month contract.
The advertised price is only guaranteed for the first year and will increase annually based on inflation plus an additional 3.9%.
The fine print mentions a £9.99 charge for router configuration and delivery, and an additional £5 per month for an IP handset (phone).
Fibre optic infrastructure and phone service coverage may not be available in all areas.
Award-winning Guest Wi-Fi £15.00:
This tariff is suitable for small businesses like cafes, restaurants, or shops that want to offer free Wi-Fi to attract and engage customers, don’t mind a 24 month contract, and perhaps already have an existing XLN fibre broadband package.
The pros are:
At £15 per month, this seems like a cost-effective way to offer free Wi-Fi to customers.
No additional equipment, engineer visits, or complex configuration are needed.
Free Wi-Fi can attract customers and encourage them to stay longer.
No password sharing
The cons are:
Requires a 24-month commitment.
The advertised price is only guaranteed for the first year and will increase annually based on inflation plus an additional 3.9%.
Limited features and functionality
Only available to existing XLN Fibre Broadband customers.
XLN Telecom Broadband Decision Making Guide
This guide will help you choose the right XLN Business Broadband plan based on your specific needs:
Number of Employees:
Less than 5: Their superfast full fibre broadband will provide affordable business esentials.
5-10 : Consider their full fibre broadband package with cloud voice.
10+: Consider their full fibre broadband package with cloud voice and add-on features.
Business Type:
Online Stores & Service Providers : Prioritise high upload speeds for large file transfers & video conferencing.
Download-Heavy Businesses (e.g., Design Agencies): Focus on fast download speeds for efficient file downloads.
General Office Work & Customer Service : Balance download and upload speeds with features like unlimited calls.
Budget:
Budget-Conscious: Explore their standard fibre broadband package.
Value-Driven: Look through their add-on features that align with your needs.
Performance-Focused: Their full fibre broadband and phone package would be suitable.
What other people think of XLN:
Summary of real XLN reviews:
Users think that XLN offer user-friendly broadband plans with good customer service and a free public Wi-Fi option, ideal for small businesses. However reviews show that they lack transparency in pricing and might not be the best fit for businesses needing the fastest speeds.
Positive XLN Customer Reviews
Negative XLN Customer Reviews
XLN Commercial Video:
XLN Existing Customers & Case Studies
Manoj enjoys being able to focus on running their store without having to worry about broadband troubles
David knows that XLN provide a reliable internet connection with unlimited data.
XLN: What To Expect as a User
Don’t have time to watch the video guide? Here’s a visual of the XLN interface so you know what to expect:
XLN: The Design & How it Affects Users:
XLN offers three business broadband packages, their full fibre broadband & cloud voice offering 50+ exclusive add-ons. Their simple to-set-up free public wi-fi service comes at just £15 per month, making it suitable for businesses with a low budget.
XLN: What Sets it Apart From Its Competitors?
XLN is unique because it focuses exclusively on small businesses, allowing it to provide specialised and expert advice. Its commitment to customer satisfaction is evident through the Biz Hub section on its website. This hub offers valuable resources for small businesses, including various tools and industry insights. A comprehensive help page with FAQs and contact information also ensures you can easily find the answers you need.
Their achievements further demonstrate XLN’s dedication to customer service. In 2018, they won the Customer Satisfaction award at the Customer Experience Awards and were a runner-up in both the Best Utilities and Best Contact Centre categories. In 2021, they won three awards at the UK Business Awards .
What Do Staff Think of XLN?
Summary of What Staff Say About XLN:
Working at XLN Telecoms appears to be a mixed bag. On the positive side, there are many friendly and skilled colleagues, with opportunities for growth and development, and the office environment is also described as pleasant. However, the company is criticised for poor pay and lack of investment in professional certifications or training for employees. Overall, the culture at XLN Telecoms seems to be undermined by weak management, despite the positive aspects of the team and work environment.
XLN Latest News
‘Cable.co.uk votes XLN as one of the best business broadband options of 2023’
Read more here .
‘Choose.co.uk votes XLN as one of the cheapest broadband options in 2023’
Read more here .
XLN Awards
2021 was a remarkable year for awards at XLN, as they won 8 different awards including their first global prizes. They won three awards at the UK Business Awards 2021, which included the overall winner award. They have also won awards in the UK Customer Experience Awards.
XLN Improvements Over the Years
It seems that in recent years XLN have really prioritised their customer service and technical support, proven by their vast array of positive reviews that are flooding the review pages.
XLN Issues Over the Years:
Many customers report a lack of transparency with their packages, noticing add-ons on bills that have not been discussed prior. Based on recent reviews, XLN seems to be making efforts to rectify this. However, it is a reminder to always read contracts and be vigilant about what you are signing up for.
How Can I Purchase XLN?
You can check out XLN’s latest products and offers here .
Our Overall Thoughts on XLN Business Broadband
To choose the best business broadband, aligning it with your company’s needs is crucial as requirements vary across enterprises. XLN’s focus on small businesses differentiates it from larger providers like BT and TalkTalk. Moreover, its free public Wi-Fi offers value for businesses considering this feature. While XLN may not offer the fastest speeds compared to providers like Virgin Media or dedicated leased lines, its reliability and customer support make it a viable option for businesses prioritising consistent connectivity and responsive assistance.
Interested in learning more about Business Broadband? Check out our articles below:
Hi, I’m Ally Cox, one of the leading Copywriter/Bloggers at CompareYourBusinessCosts.co.uk, a platform renowned for its in-depth analysis and comprehensive comparisons of business services. With over a decade of experience in the industry, I bring a wealth of expertise in areas such as leased lines, VoIP, business energy and office solutions, HR solutions, accounting, and payroll services, among others.
My journey in the industry began over 10 years ago, and my extensive knowledge enables me to provide invaluable insights to our users and customers. Prior to joining CompareYourBusinessCosts, I’ve been involved in various business ventures, gaining hands-on experience in HR and copywriting across a multitude of different sectors, gaining valuable knowledge about everything from clocking in systems to card machines, EPOS systems, payroll services, and so much more.
My mission is to simplify the often-complex buying process for businesses, helping them streamline their product and service comparisons effectively. By leveraging the expertise I’ve acquired over the years, I aim to assist businesses in making informed decisions that enhance their efficiency and bottom line.