Leased Line FAQs 2026: The Complete UK Business Guide Quick Answer: What Is a Leased Line and How Much Does It Cost in 2025?
A leased line is a dedicated, high-speed internet connection that delivers symmetrical upload and download speeds exclusively to your business. You don’t share bandwidth, and having one ensures 99.9%+ uptime and guaranteed performance.
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Authored by: Ally Cox (Business Technology & B2B Services Specialist 10+ Years’ Experience)
Reviewed by: James Ward (Telecoms Specialist, 12+ Years Experience)
Last Updated: November 2025
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Leased Line FAQs Pricing & Costs
1) How much does a leased line cost in the UK?
Most SMEs pay £150–£450 per month for 100Mb–1Gb. Prices depend on postcode (on-net vs off-net), bearer size, contract length (12/24/36 months) and any civil works. Rural builds cost more if new ducting is required. High-capacity links (2–10Gb) generally start around £600–£1,500+ per month.
2) Why do quotes vary so much by postcode?
Carriers price by distance to their nearest network node and whether existing ducts are usable. Addresses close to a point-of-presence are cheaper and quicker (on-net). Off-net sites may require third-party access or fresh civils, increasing one-off build fees and monthly rentals.
3) Are there installation charges in 2025?
Many providers include “free standard install” on 36-month terms. Charges arise if surveys find extra works: new ducts, road digs or building entry changes. These can run £1,000–£3,000+. Always ask for a physical survey and a documented build plan before committing.
4) Can I get a 12-month leased line?
Yes, but monthly prices are higher and free install offers may not apply. Shorter terms suit temporary offices or uncertain leases. If you might stay longer, consider 24/36 months to lower TCO, or negotiate a renewal option with price protection.
5) What’s the cheapest speed that still feels “enterprise”?
For 10–25 staff on cloud apps and VoIP, 100Mb on a 1Gb bearer is a cost-effective entry point. You get guaranteed, symmetrical bandwidth and an SLA. If utilisation sits above ~70% at peaks, step up to 200–500Mb to maintain headroom.
6) Why is a 1Gb leased line sometimes priced close to 100Mb?
Promotions, bearer availability and local network economics can narrow the gap. If your site is strongly on-net, carriers may discount higher tiers to increase take-up. It’s common to see competitive 1Gb pricing in UK cities when ducts and fibres already exist.
7) What hidden costs should I budget for?
Potential extras include internal cabling, power or rack works, out-of-hours engineer visits, static IP blocks, managed firewall licences, and advanced DDoS. Ask for a complete charges schedule and a site survey to avoid surprises after order signature.
8) Are leased lines tax-deductible in the UK?
Yes. Leased line services are treated as an operational expense, generally deductible against taxable profits. Hardware and managed security add-ons are usually expensed too. Always confirm treatment with your accountant for your business circumstances.
Installation & Delivery
9) How long does installation take?
Typical lead times are 45–90 working days. Timelines depend on desktop/physical survey, wayleave, street works permits and fibre availability. If your premises are already connected (on-net), delivery can be faster; complex digs take longer.
10) What is wayleave and why does it delay builds?
Wayleave is the landlord’s legal permission to install and maintain network equipment on private property. Builds cannot proceed without it. Engage your building owner early and use the provider’s template to speed approval and reduce legal back-and-forth.
11) What’s a desktop vs physical survey?
A desktop survey estimates route and costs from maps and records. A physical survey validates ducts, entry points, and internal paths onsite. Final charges and delivery plans are based on the physical survey’s findings.
12) Can I get an interim service while waiting for fibre?
Yes. Many providers supply temporary FTTP or a 4G/5G router with automatic failover. It won’t match leased line guarantees but keeps your team online. Confirm data allowances and early cease once fibre goes live.
13) What is the NTE and where should it go?
NTE (Network Termination Equipment) is the demarcation point between carrier and your network. Place it in a secure comms area with reliable power and rack space. Good access and labelling speed up installs and fault repair visits.
14) Can installs happen out of hours to avoid disruption?
Yes. Carriers can schedule out-of-hours activity, though some changes incur OOH fees. Ensure site access, comms room keys and a security contact are arranged to avoid aborted visits and rescheduling delays.
Speeds, Performance & Tech
15) What speeds are available with leased lines?
Common tiers are 100Mb, 200Mb, 500Mb, 1Gb, 2Gb, 5Gb and 10Gb+. Most SMEs select 100Mb–1Gb initially. Because speeds are symmetrical, uploads are as fast as downloads — ideal for VoIP, video, backups and file transfers.
16) What’s the difference between bearer and committed speed?
The bearer is port capacity (e.g., 1Gb or 10Gb). Your committed speed (e.g., 200Mb, 500Mb) is what you pay to use. Buying a larger bearer gives upgrade headroom without a new build — useful for growing teams.
17) How do leased lines affect latency and jitter?
Leased lines are engineered to deliver low, consistent latency and minimal jitter. That stabilises VoIP and video calls and improves SaaS responsiveness. Providers can also honour QoS markings and help design LAN policies for critical traffic.
18) What’s CIR and does it apply to leased lines?
CIR (Committed Information Rate) is the guaranteed throughput. With leased lines, your purchased speed is your CIR — there’s no contention. That’s different from “up to” broadband where performance varies at peak times.
19) Can I bond or load-balance circuits for more speed?
Yes. Options include LACP (Layer-2 bonding), SD-WAN overlays, or multiple carriers in active-active designs. True bonding needs careful routing design to avoid asymmetric flows and to protect session continuity during failover events.
20) Will a leased line help Microsoft 365 and Zoom/Teams?
Yes. Guaranteed, symmetrical bandwidth with stable latency reduces buffering, dropouts and sync issues. Combine with quality internal Wi-Fi (6/6E), modern switching and sensible QoS to ensure LAN bottlenecks don’t undermine WAN performance.
21) What hardware is included — can I bring my own?
Most services include a managed router (CPE) with monitoring and static IPs. Wires-only is available if you prefer your own firewall/router, but you take responsibility for configuration and diagnostics. Confirm handoff type, MTU and any VLAN settings.
22) Do leased lines support IPv6 and BGP?
Yes. Many UK providers offer IPv6 alongside IPv4, and customer BGP is available for multi-homed sites or where you announce your own ranges. For most SMEs, static routing is fine; BGP is useful in advanced, resilient designs.
Comparisons & Alternatives
23) Leased line vs FTTP – which should I choose?
FTTP is cheaper but shared and “best effort”. Leased lines are dedicated, symmetrical and SLA-backed. If uptime, uploads or predictable performance matter, leased lines win. Otherwise, FTTP can be a great backup or starter link.
24) Is 5G a realistic alternative to a leased line?
5G can be quick to deploy and inexpensive, but performance depends on signal and mast load. It’s excellent as a backup or interim service. For mission-critical primary connectivity, latency and uptime guarantees are stronger on leased lines.
25) What happened to EFM and EoFTTC?
EFM (bonded copper) and EoFTTC have largely been replaced by full-fibre options. For new installs, fibre leased lines or FTTP are preferred for longevity, higher speeds, and simpler upgrades over time.
26) Do I still need MPLS if I use SD-WAN over leased lines?
Not always. SD-WAN can deliver application-aware routing, visibility and encryption across multiple circuits. MPLS still suits deterministic paths and legacy requirements, but many UK firms are migrating to SD-WAN for agility and cost control.
Reliability, SLAs & Resilience
27) What uptime and fix times should I expect?
SLAs typically commit to 99.9–100% availability and four-to-six-hour fix targets, with service credits for breaches. Some premium tiers offer enhanced fix targets and named account teams for complex estates or regulated sectors.
28) How do I design proper resilience?
Use dual circuits with diverse ducts and POPs, ideally from different carriers. Add 5G or FTTP as tertiary backup. Confirm documented route diversity. Test failover regularly so routing, DNS and staff processes work under real faults.
29) What’s route diversity and why is it vital?
Route diversity ensures circuits take physically separate paths. A single dig or cabinet issue shouldn’t break both links. Ask for route maps or a diversity statement and keep “as-built” drawings in your facilities documentation.
30) Will I receive service credits for outages?
Yes. Credits are usually a percentage of monthly charges based on downtime or missed fix targets. They don’t cover consequential loss, so critical sites should prioritise resilience rather than relying on compensation afterwards.
Security & Compliance
31) Are leased lines more secure than broadband?
They reduce exposure by providing private, uncontended access and predictable paths. Pair the circuit with a managed firewall, MFA, strong patching and optional DDoS mitigation. Consider segmentation (VLANs) and zero-trust for sensitive systems.
32) Do providers include DDoS protection?
Basic volumetric protection is common. Advanced scrubbing (always-on or on-demand) is available for high-risk sectors. If you host public services, ensure you have an activation runbook and test under controlled conditions.
33) Does a leased line help with PCI DSS or NHS DSPT?
It supports compliance by enabling segregation, predictable performance and managed security layers. It won’t certify you alone; combine with secure configs, logging, encryption and strong access controls to meet PCI DSS, NHS DSPT or ISO 27001 obligations.
Contracts, Changes & Moves
34) Can I upgrade bandwidth mid-contract?
Often yes. Regrades on the same bearer (e.g., 200Mb→500Mb on 1Gb) can be quick, sometimes extending the term slightly. Downgrades are less common and typically only possible at renewal, so check your provider’s policy before ordering.
35) What are early termination charges (ETCs)?
If you cancel in-term, you may owe remaining rentals (possibly discounted), plus any outstanding install fees. To avoid ETCs, plan moves early, consider relocation/novation, or upgrade instead of ceasing where feasible.
36) Can I relocate the circuit when we move office?
Yes via a relocation (“shift”) order, but it usually requires a new build at the destination and a cease at the old site. Timelines may overlap so use temporary 5G/FTTP at the new site while fibre completes to avoid downtime.
37) What documents are needed to order quickly?
Signed order/terms, detailed site contacts, comms room access instructions, landlord details for wayleave, and (ideally) floor plans and entry route photos. Remember that good pre-work reduces survey queries and accelerates delivery.
Multi-site, SD-WAN & MPLS
38) Should I choose SD-WAN or MPLS over leased lines?
SD-WAN offers agility, app-aware routing and easy use of mixed links (leased line + FTTP/5G). MPLS offers deterministic paths and legacy QoS. Many firms now run SD-WAN on leased lines for visibility, security and flexible growth.
39) Can we mix providers for resilience under SD-WAN?
Yes. Carrier diversity reduces common-cause failures. SD-WAN steers traffic across the healthiest path and can keep sessions alive through brownouts and test quarterly so policies and alarms work during real incidents.
40) How do I prioritise voice and POS traffic across sites?
Use VLANs for segmentation and QoS (DSCP) to prioritise critical apps. SD-WAN can identify voice/POS and steer over the best path with guaranteed headroom, and keep clear change logs and run test calls post-deployment.
Network Management & Monitoring
41) How do providers monitor leased lines?
Carriers run 24/7 NOCs watching optical levels, errors and alarms. Many offer customer portals with live utilisation graphs. Expect root cause reports (RFOs) after major incidents and proactive recommendations to prevent repeat faults.
42) Can I access SNMP/NetFlow stats on managed routers?
Often yes, read-only SNMP is provided; some carriers expose flow summaries or IPFIX exports. That helps identify top talkers, DOS patterns and growth trends, informing capacity planning and security policy tweaks.
43) What KPIs should I review each quarter?
Availability, incident counts, MTTR, latency/jitter, utilisation peaks, security events, and change success rates. Use reviews to schedule upgrades, adjust QoS, and fix repeat risks like single points of failure or power gaps.
Use Cases & Sectors
44) Is a leased line worth it for small businesses in 2025?
If productivity, voice quality, or online sales depend on connectivity, yes. The SLA, symmetry and stability cut downtime and staff frustration. For light usage, FTTP may suffice with a plan to upgrade as needs grow.
45) How do leased lines help retail POS and card machines?
They reduce transaction timeouts and keep POS online at peak. Pair with 5G or FTTP failover and prioritise POS VLANs. Use a UPS so tills continue during short power dips and configure DNS to payment providers correctly.
46) Are leased lines suitable for healthcare and clinics?
Yes. Stable latency supports video consultations and secure access to records. Use VPNs/SD-WAN for segmentation of clinical devices, and add 5G backup for continuity if local fibre is damaged or works are scheduled.
47) What about media and creative teams moving huge files?
They benefit from symmetrical uploads and predictable throughput. Start with 1Gb on a 10Gb bearer if budgets allow; upgrading commit later avoids engineer visits. Consider a dedicated replication link for large overnight syncs.
Practical Config & Design
48) Do I need static IPs – how many?
Most businesses use at least one static IPv4 for VPNs, allow lists or hosted services. /30 or /29 blocks are common, so ask for IPv6 too. Plan DNS, certificates and DDoS ahead of any public-facing launch to avoid cutover issues.
49) Will it work with our firewall HA pair?
Yes. Use VRRP/HSRP or your firewall’s native HA. Confirm MAC/ARP behaviours with the ISP and plan dual CPE where available. Test failover so public IPs, NAT and sessions behave predictably during switch-overs.
50) Should I install a UPS for the circuit?
Yes. Put the NTE and router on a UPS to ride out short outages and allow graceful shutdowns. Critical sites add generator support and dual power feeds to comms racks for extra resilience.
More Sizing & Operations
51) What’s a sensible starting speed for 20 users?
100Mb suits ~20 office users on VoIP and cloud tools. If you have designers or developers moving large assets, step up to 200–500Mb so review utilisation after a month to validate capacity assumptions and plan upgrades.
52) How do I know when to upgrade bandwidth?
When sustained peaks exceed ~70–80% and users report slowdowns or call quality dips, it’s time to regrade. Use portal graphs or SNMP to watch trends and act before productivity is affected.
53) Can the provider manage our LAN and Wi-Fi too?
Many ISPs/MSPs offer managed switching, Wi-Fi and security. A single supplier simplifies support and fault isolation. Ensure you retain admin access, clear documentation and defined SLAs for LAN components.
54) What’s involved in troubleshooting performance issues?
Providers run optical tests and examine error counters and path telemetry. You’ll be asked for timestamps, traceroutes and sample IPs, so keep change logs and screenshots from your monitoring to speed diagnosis and avoid finger-pointing.
Provider Selection
55) How should I compare providers fairly?
Don’t just compare monthly price. Evaluate SLA detail, historic MTTR, route diversity transparency, portal quality, security options, contract flexibility and sector references. The cheapest Opex isn’t always the best business outcome.
56) What is “on-net” and why does it matter?
On-net means the provider already has ducts/fibre or a POP near your premises. It lowers build costs and speeds delivery, and off-net sites may require partner networks or new civils, which add time and cost.
Security in Practice
57) Can I run site-to-site VPNs over a leased line?
Yes. IPsec/SSL VPNs are common and stable over leased lines. Tune MTU/MSS to avoid fragmentation, especially if you also use PPPoE or VLAN tagging. Consider a dedicated VPN/SD-WAN appliance for large estates.
58) How do I segment CCTV, guest Wi-Fi and voice traffic?
Use VLANs and firewall rules to isolate functions. Apply QoS to safeguard voice and cap guest bandwidth. Monitor usage so surveillance streams don’t mask genuine business bottlenecks during busy trading periods.
Day-to-Day Use
59) Will the fibre still work in a power cut?
The fibre strand doesn’t need power, but your NTE/router and switches do. Use a UPS or generator and if voice is critical, plan analogue fallback or mobile diversion so calls continue during extended outages.
60) Can I host servers on a leased line (mail/web)?
Yes. Static IPs let you host services. Harden with firewalls, DDoS protection, TLS and patching – also consider a CDN and WAF for public web apps. Keep certificates and DNS TTLs aligned for clean migrations.
Cloud & On-ramps
61) How does traffic reach AWS/Azure/Google Cloud?
Traffic usually peers at UK exchanges via your ISP. For tighter control and lower jitter, consider private cloud on-ramps (e.g., ExpressRoute/Direct Connect) via an MPLS/SD-WAN partner. This helps for critical workloads and data replication.
62) Do leased lines help developer and content workflows?
Yes. Faster, predictable uploads speed deployments, asset pushes and backups. Internally, ensure Wi-Fi and switch configs aren’t the bottleneck, so use monitoring dashboards to prove gains and justify future upgrades.
Backup & DR
63) How do I make offsite backups efficient over WAN?
Schedule outside business hours, enable compression and change-block tracking, and use incremental forever. If windows overrun, increase commit, add a dedicated replication link or leverage cloud on-ramps with bandwidth reservations.
64) What’s the best backup circuit — FTTP or 5G?
Both work. FTTP offers consistent performance; 5G adds carrier and path diversity. Many retail and branch networks combine leased line + 5G for true resilience against fibre cuts and cabinet faults.
Ordering & Paperwork
65) What do I need ready before requesting quotes?
Full address and postcode, comms room location, rack/power details, landlord contact for wayleave, and target go-live date and if possible, provide floor plans and photos of potential entry routes to speed surveys.
66) How accurate are “from” prices on comparison sites?
They’re indicative for on-net addresses and standard installs. Final pricing depends on survey results, route conditions and term. Use them to shortlist providers, then ask for a survey-backed, site-specific quote.
Contract Clauses
67) Can I pause the service during a refit?
Pause clauses are uncommon. If refurbishing, plan around maintenance windows or relocate the NTE temporarily (with a method statement). Some providers can deliver short-term backup links to cover works.
68) Is there a cooling-off period for leased lines?
Not typically. Because builds are bespoke, consumer cooling-off rights don’t apply. Once civils are commissioned, cancellation becomes expensive, so finalise requirements and stakeholders before placing an order.
Location
69) Are big UK cities always cheaper and faster to deliver?
Often yes, thanks to existing ducts and dense carrier presence. But complex landlord approvals or traffic management can still slow city builds. Surveys reveal the true picture; don’t assume until routes are validated.
70) What about business parks and multi-tenant buildings?
Landlords sometimes offer multi-tenant leased lines to split costs. Clarify bandwidth guarantees, fair billing, VLAN separation and service credits and if your privacy is critical, request a physically dedicated circuit to your suite.
Housekeeping & Facilities
71) What should the facilities team receive at handover?
As-built route drawings, fibre IDs, NTE location photos, rack elevations, labelling standards, power requirements, and escalation contacts. Store them in your FM system to prevent accidental damage during future works.
72) Any rack and cabling tips for fewer faults?
Keep tidy patching with Cat6A/fibre labelled at both ends. Reserve space for dual CPE if adding resilience later. Ensure proper cooling, and document port maps so engineers resolve issues rapidly.
Operational Realities
73) How are planned maintenances handled?
Providers announce windows in advance, usually overnight. Some changes are hitless; others have brief breaks. Subscribe to status pages and request tailored notifications for your regions and critical sites.
74) What is an RFO and should I expect one?
An RFO (Reason For Outage) details cause, timeline and remediation after major incidents. Good providers share RFOs promptly and agree actions to prevent recurrence, such as route hardening or CPE replacement.
Governance & Reporting
75) What reporting should I see monthly?
Availability, incident summaries, latency/jitter trends, top applications, and utilisation graphs. Exportable CSV/PDF helps audits. For regulated firms, ensure reports include time-stamped metrics and change histories.
76) How do we manage change control well?
Agree change windows, approvals and rollback plans. Keep diagrams current and test in a lab or off-peak where possible. Capture before/after metrics so any impact is visible and reversible.
Special Topics
77) Can we request specific fibre entry routes for resilience?
Yes. Raise it during survey and remember that additional routes may carry extra cost, but they reduce single-point risks. Ensure routes avoid refit areas and are recorded in facilities documentation for future works.
78) Do leased lines support SIP trunks reliably?
Yes. Stable latency and symmetry are perfect for SIP. Coordinate QoS, firewall rules and SBC placement with your telephony provides and if phones are mission-critical, design dual paths and test diversion/failover procedures regularly.
Scaling & Future-proofing
79) What if we outgrow the circuit quickly?
Regrade within the same bearer first. If you need a big step, upgrade the bearer (such as to 10Gb). SD-WAN can also aggregate links, blending leased lines with FTTP/5G for cost-effective scale while maintaining resilience.
80) Is buying a larger bearer up-front smart?
Often yes. A 10Gb bearer with a 1–2Gb commit gives room to grow without new civils and it can be cheaper over three years than repeated rebuilds, especially for rapidly growing or data-heavy organisations.
Training & People
81) What training should our IT team get at handover?
Portal access, ticketing, reading utilisation graphs, running traceroute/ping, and understanding escalation paths. A short session with the provider reduces time-to-fix and avoids confusion under pressure.
82) How should non-technical teams report issues?
Give them a simple template: time, location, app affected, error message, and whether others nearby are impacted. Clear examples help IT correlate with monitoring and provider alarms for faster resolution.
Wi-Fi & Internal Network
83) Will a leased line fix poor office Wi-Fi performance?
Not if Wi-Fi design is the bottleneck. Upgrade access points, add coverage, and tune channels and power. The WAN can’t overcome congested APs or low-quality client devices so fix LAN layers alongside the circuit.
84) Should guest Wi-Fi have bandwidth limits?
Yes. Cap guest traffic and isolate it via VLAN and firewall rules. That prevents visitors from affecting voice or transaction systems and keeps security postures clean for audits and compliance checks.
Search & Discovery
85) How does a comparison site save time and money?
It aggregates carrier footprints, on-net checks and promotions, revealing free installs and realistic lead times instantly. You can compare SLAs, resilience options and pricing side-by-side and avoid weeks of manual outreach.
86) Can I lock in pricing for future upgrades?
Some providers will include price-protection for regrades within the term. Negotiate written upgrade bands (such as 200→500Mb) and ask that install promotions carry forward when you scale on the same bearer.
Miscellaneous Practical
87) Do I need traffic shaping on a leased line?
Shaping is less crucial on uncontended links, but LAN/SD-WAN QoS remains useful. Prioritise voice, POS and key SaaS so large backups or software updates don’t impact critical real-time apps inside your network.
88) How do I validate performance after go-live?
Run baseline tests (throughput, latency, jitter) at different times of day and compare with portal graphs. Capture before/after for upgrades but keep change logs so anomalies have context during future diagnostics.
Tenancy & Buildings
89) Our office lease ends soon — what are our options?
Consider a 12-month term, relocation clauses, or a novation to a successor tenant. Failing that, use a short overlap at the new site with 5G/FTTP until the new leased line completes, avoiding hard downtime.
90) Can we share a leased line with another tenant?
Yes, via landlord services or multi-tenant arrangements. Ensure clear contracts for bandwidth guarantees, VLAN separation, billing and SLAs and for compliance-heavy businesses, a fully dedicated circuit is often safer.
Advanced & Edge Cases
91) Do providers support QinQ or multiple sub-interfaces?
Many do. If you need traffic separation for business units or tenants, specify this during design. Confirm MTU implications and ensure your firewall and switches support the planned encapsulation.
92) Can I request specific optics or handoff types?
Yes. RJ-45 copper, SFP/SFP+ fibre and different wavelengths are available depending on bearer but align with your firewall/router ports and keep spare modules in your rack for rapid swaps if needed.
Finance & ROI
93) How do I build a business case for a leased line?
Quantify downtime costs, staff productivity, lost sales and SLA penalties from customers. Balance against circuit Opex. Add resilience scenarios and planned growth to justify bearer size and avoid repeated rebuilds.
94) Will it improve customer support KPIs (call centres)?
Yes. Stable connectivity reduces AHT spikes from dropped calls and supports clear audio/screen-share. Combine with QoS, headset policies and agent analytics to see measurable improvements in service quality metrics.
Provider Ops
95) Who actually builds the fibre… is it Openreach?
Often Openreach handles last-mile builds even if you buy from a different brand. Alternative networks and CityFibre also deliver across the UK. Your retail provider remains accountable for delivery and support under the SLA.
96) How do third-party dependencies affect timelines?
More hand-offs can add delay. Providers leveraging their own ducts/POPs usually deliver faster. Ask whether your build is direct or partner-delivered, and request a milestone plan with clear ownership.
Policies & Credits
97) How are SLA breaches credited – automatic or claim?
It varies. Some credit automatically; others require a claim within a window. Keep ticket numbers and timestamps. For recurring issues, escalate via service reviews and agree improvement plans with named owners.
98) Can I request historic performance data before buying?
Yes!! ask for anonymised latency/jitter stats and references in your sector. While past results aren’t a guarantee, they indicate operational maturity and how proactive the NOC is during incidents.
Final Practicals
99) What’s the quickest way to check on-net availability?
Use our handy comparison tool to run multi-carrier postcode checks. If several networks are close, you can negotiate better pricing and achieve true path diversity without expensive custom civils.
100) One takeaway for 2025 – what should I prioritise?
Design for resilience from day one: diverse routes, mixed carriers and a clear failover plan. Choose a bearer with growth headroom, monitor utilisation proactively, and align contract terms with your office lease to avoid surprises.
Who are the experts?
Ruth Kennedy- CEO, TalkTalk Business Dave McGinn- CEO, Daisy Communications Jo Bertram- Managing Director, Virgin Media O2 Business Jon James- CEO, BT Business Keri Gilde- CEO, Colt Technology Services
Ruth Kennedy was appointed CEO of TalkTalk Business in 2025, and with over two decades of experience in the telecoms sector, she has held many different senior roles across sales, commercial, and operations within TalkTalk’s Business and Wholesale Units.Dave McGinn has been instrumental in Daisy Communications’ growth, and he has lead the company to becoming one of the UK’s largest independent specialist communications businesses! Under his leadership, Daisy has expanded its services (including leased lines) to support UK businesses effectively.Jo Bertram is the Managing Director for Business/Wholesale at Virgin Media O2. She is responsible for providing services to large enterprise, as well as the public sector, small and medium business customers. She is also responsible for wholesale and MVNO partners!Jon James was appointed CEO of BT Business in March 2025. He joined BT from Nuuday, a Danish telecomms company, where he was CEO from 2021 to 2024 In both companies, he has successfully overseen significant transformation and subsequent growth.
Keri Gilder was appointed CEO of Colt Technology Services in May 2020. She is responsible for executing Colt’s strategy, which has been largely centred around transforming the way the world works through different methods of connectivity.
Authored by: Compare Your Business Costs Research Team
Hi, I’m Ally Cox , a senior copywriter and blogger at CompareYourBusinessCosts.co.uk, the UK’s trusted platform for comparing business services.over a decade of experience in the B2B sector, I specialise in simplifying complex topics like leased lines, VoIP, business energy, HR and payroll solutions, accounting software, and EPOS systems .HR, copywriting, and business operations- from clocking-in systems to card machines and office technology .informed, confident decisions when choosing products and services that improve efficiency and save money.