ZTelco
ZTelco is a business phone and internet provider founded in 2004, using VoIP technology to create a reliable, reasonably priced and resourceful platform whereby businesses can communicate quickly and effectively. ZTelco’s core values reflect their beliefs of providing a quality solution and continuously upgrading and advancing the existing system, proven by their numerous awards and consistent updates. Beneficial business solutions include their RingPlan platform, Call Centre features and choice of hardware compatible with the VoIP technology.
ZTelco & RingPlan
RingPlan is an interface designed by ZTelco to combine all modes of communication onto one platform, hence making it easier for employees to access different services like voice calling, shared files or projects they are working on.
On the RingPlan platform, all software are combined: voice calling, video calling, instant messaging, faxing and even integrations. These can be displayed on the office computer, home computer, or mobile app, allowing employees to work remotely and not sit at the office constantly to communicate or get work done. Not only does this make managing time easier because calls can be received from any location, but it also sends a solid message to customers by proving that the business has a high pick-up rate and is always reachable. Additionally, essential video conferences will never be missed, even if an employee is sick or unable to come into the office, increasing productivity.
However, an internet connection must be established to use these features.
One of the most valuable integrations that RingPlan includes is Microsoft Teams, a platform part of the Microsoft 365 solutions that allow employees to call, video and instant message in one place. This is crucial because a lot of time can be wasted searching through apps to find the right software for calling and then switching to a different software for messaging, whereas Microsoft Teams adds these to a straightforward interface. This way, conversations are more accessible and communicating is much faster.
ZTelco Call Centre
ZTelco call centres use VoIP, whereby an internet connection and a VoIP phone allow employees to utilise a range of useful advanced features that make incoming phone calls easier to receive, outgoing phone calls easier to make, and all calls easier manage. Essentially, all calls occur because of the broadband connection, and therefore wherever you have internet and a VoIP phone, you can use the call centre.
Standard features of the call centre include auto-attendant. This is an innovative way of directing calls to the appropriate department without manually picking up and saves employees time figuring out the chief reasons for calling and who they then have to transfer the call to. First of all, a pre-recorded message is played. The caller must answer the questions asked by pressing the corresponding digits. Subsequently, the auto-attendant transfers the call to the most suitable extension line based on their needs and which agent can help them. This allows a large influx of calls to happen at any one time as it does not require an agent on the line and helps calls be distributed intelligently.
Other notable features include voicemail transcription sent to your email, call recording, and analytics.
ZTelco Hardware
Compatible IP phones are necessary to use the internet to make calls instead of traditional phones. Alternatively, Analog Telephone Adaptors (ATA) can be plugged into the phone on one end and the internet router on the other, making a connection. Either way, this hardware must be purchased, and ZTelco offers a range of VoIP phones and adaptors if you are unsure of what to search for or don’t know if your existing telephone will do the job.
For example, Yealink provides high-quality IP office phones. Desk phones are the most common type of phone they offer, with sleek designs and easy installation, which all businesses could use no matter their size or which industry they are involved in. On the other hand, conference phones are designed for businesses that often need to communicate in groups. However, instant messaging often excludes multiple employees if they are unavailable, and voice calling on a regular phone is not the best audio, risking misconstrued words. A conference phone has many speakers.
Usually, four uses specialist technology to remove background conversations and reduce the likelihood of echoing or losing speech. For larger businesses with employees, this can be incredibly beneficial. Furthermore, Yealink designed innovative hardware like video phones, which helps speakers emphasise their points and increase engagement.
ZTelco – To Conclude
In conclusion, ZTelco offers VoIP phone systems, advanced features and innovative IP phones to aid businesses in improving their communication.
Other useful links about business phone systems
OneSuite Phone Systems
Mix Networks Phone Systems
Mondotalk Phone Systems
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