Zoom is one of the most popular services for business communication that focuses on video and call conferences. It offers several valuable features for all types of businesses, including start-ups, enterprises, educational institutions, corporations, and much more. Here is everything you need to know about the service.
Zoom: The Good
Whether they have paid for the service or not, all users can record the audio and video conferences using the recording feature. The recording is then saved to your hard drive. Zoom can also integrate with other applications, such as Google Drive and Dropbox, where you can upload your recordings, view them, and share them with other users on the platform. If you choose to purchase their service, you will also be able to use its cloud recording feature.
With the cloud recording feature, you will gain access to Zoom cloud, onto which you can upload your recordings of videos, audio calls, and even text interactions on zoom. This helps streamline all of your business communications through the software. It also offers several advanced features; here is a list of some.
- Transcription of audio
- Ability to record using a mobile application
- Timestamp displays
- Separate screen share
- Gallery view
- Separate recording of active speaker
Zoom can support large audiences with its conference call services. More specifically, it can facilitate up to 500 to 1000 members within one conference call. However, this ability is only available to those who purchase zoom’s large meeting license. This license must be purchased separately and costs a minimum of 600 dollars for a term of 12 months. Due to the price point, it is only ideal for large business corporations and multinationals.
Essentially any corporation with more than 500 employees needs frequent and extensive conference calls. If your corporation consists of a sizable amount of employees but less than 500, an ideal plan would be the United Business plan. You can hold conferences that can facilitate 300 users and cost 300 dollars for 12 months.
Easy Navigation System
Zoom has an interface that features an intuitive design; this makes it relatively easy to navigate through. If your business frequently holds conferences with those who do not use zoom, your audience would not even have to install the application and can join your conference in three steps.
The main display screen of zoom only features four buttons, providing the user with simple options that they can choose from, such as joining a meeting, hosting a meeting, and more. Zoom also features a separate settings menu with which the host can adjust the settings, leaving the main screen with only the most essential functions.
This is a beneficial characteristic for businesses, specifically for those who are expanding and just establishing themselves. There are several aspects in which Zoom is scalable, which is something all types of corporations can use. One of those aspects is Zoom’s use of distributed architecture, which is such that it makes the use of an expansive and large centre for data rather than a network that is centralised. This characteristic ensures the platform’s stability and allows the business to host meetings with huge audiences or small meetings of less than five people. This allows for high scalability.
You can also upscale your purchased plan with Zoom as your business grows, so you will be able to find or create a plan that fits your business communication needs. Not to mention that each of the tools and features within the subscription are incredibly advanced.
Zoom: The Bad
One of the significant issues with Zoom is related to its security features, which was quite evident during COVID times as there were widespread cases of hackers joining and disrupting meetings held by educational institutes. This is particularly harmful to those business meetings that consist of discussions regarding sensitive or confidential information. Hackers could also access recordings, playback the recordings, and view confidential information. However, since then, Zoom has begun to work on its security features.
Customer Support Issues
A recurring issue prevalent amongst Zoom users is their inadequate customer support system. Several users worldwide have experienced an issue regarding their customer support system, which is known to be relatively poor. This is not the case for free users but also for corporations and institutions who have purchased the subscription. That is not all; Zoom also requires their customers to pay an additional fee for their features, such as Access, Premier+ support, and Premier.
All of these features are covered by a variety of support tactics. Another issue is that Zoom’s website does not disclose the price they charge for providing customer support. So, users will have to call a specialist of Zoom particularly. Here are the details of the different types of support that Zoom offers.
Access support can be availed at all hours of the day. It features a frontline tier-one phone and chat, a chatbot, and self-service.
Premier support is an upgraded version of Access support, which also provides you with ticket, priority response, phone, and direct tier-two chat options.
This is a further upgraded version of premier support, which also includes a technical manager for your account and automated escalation.
Zoom – To Concude
In theory, the system mentioned above might seem significant; however, users often complain that the quality of customer support is not as expected, particularly since they are paying for it. The calls or emails, on occasion, receive no answers, and there is a big issue with dropped calls. Not to mention that the chatbots seem to be entirely unhelpful.
All in all, Zoom is known for its easy usability, great scalability, and valuable features, mainly for conferences. It is also known for its excellent functionality and useful features. However, one cannot say that their service is entirely perfect.
Other Useful links about phone systems
All You Need To Know About ClickMeeting
All You Need To Know About Cox Communications
All You Need To Know About FreelyCall
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