Zendesk Talk
Zendesk is a Californian company founded in 2007, offering a range of solutions to businesses to improve the communication between employees and customers. Their Voice solution, otherwise known as Zendesk Talk, is a VoIP phone system included in Zendesk Suite, a comprehensive platform that aids users with messaging, calling, collaborating, and analytics. It uses an integrated platform to use an integrated platform manage various elements.
Zendesk Talk features vary based on the four plans available, offering affordable inbound and outbound calling rates so that businesses can communicate without the hefty phone bills. For further information and pricing on phone systems, click here.
Zendesk Talk: What is it?
As mentioned above, Zendesk offers Voice solutions in Zendesk Talk, a VoIP phone system. Because of this, calls can be made at more affordable rates and with higher quality because the phones are connected to the internet instead of using wiring to connect to the landline. This allows for phone calls to be made or received from any compatible device as long as they are connected to broadband, therefore adding a new level of accessibility because of the option to call remotely and not necessarily on the business premises.
Zendesk Talk is an element of the Zendesk Suite solutions, which means that whilst you can make use of the free trial offered, there are no plans available solely for this product, and instead, you can choose between the four business solutions provided.
Zendesk Talk Costs
There are usage costs associated with every plan, such as phone numbers, inbound and outbound calls, call recording and voicemail. These depend on which country you are in, which country calls are made to/from, and whether you are using a phone or browser. Additionally, phone numbers can be local, toll-free or mobile.
Suite Professional is priced at £95.85 per agent each month, and although this is expensive, it can be lowered with an annual subscription. Nevertheless, there is a range of additional Voice features included in the plan and all those included in the above plans that make it cost-effective. Possibly the most helpful feature is conference calling, which allows for multiple lines to be a part of the same conversation, which is especially important for larger businesses.
Additionally, supervision tools like call monitoring and barging help new employees to make calls because supervisors can be aware of their progress, listening in on the calls and even interrupting when they feel the agent need assistance. Other notable features include business hours which block calls made outside of these times, selective call blocking and priority numbers.
Lastly, Suite Enterprise is priced at £152.60 per agent each month; however it does not have many other Voice features in addition to the features above, therefore is not the appropriate choice for businesses purchasing packages mainly for the Voice solution. Extra features include call limits which give agents a specific time to pick calls up before they are placed into the queue, and usage credits should an interruption affect the ability of the phone system to function.
For example, suppose you are using a local telephone number in the United Kingdom and are making calls within the country using a phone. In that case, each phone number will cost £1 each month, inbound calls with a start at £0.018p per minute, outbound calls with a start at £0.025p per minute, call recording will be £0.002p per minute, and voicemails will be £0.008p per minute. International calls and toll-free numbers will make these rates more expensive.
Zendesk Talk Plans
- Voice solutions like Zendesk Talk are currently offered as a part of Suite Team, Growth, Professional and Enterprise.
- Suite Team and Growth include the exact Voice solutions, priced at £45.25 and £75.95 per agent each month, respectively, although this bill can be discounted if paying with an annual subscription.
- Useful features included are caller ID, which allows agents to see the contact information for incoming calls to decide whether it is a customer or spam and prioritize which calls to take.
- Similarly, when making outgoing calls, customers can see that the agents calling will urge them to pick up instead of avoiding the call.
- Additionally, greetings can be customized for different employees or departments.
- When customers call, they receive any relevant information automatically; if they are put on hold, an automated voice will tell them the duration of their wait time.
- Other essential features include the agent’s ability to mute calls and receive help without the client hearing this and warm transfer.
- When a call is transferred to another line, agents can brief their colleagues so that the customer does not have to repeat their query.
Zendesk Talk – To Conclude
Overall, Zendesk Voice solutions such as Zendesk Talk allow businesses to use affordable calling rates and advanced features, with the option to choose which level of product they need.
UK VoIP Providers |
Company |
Price |
Free Trial |
Customer Rating |
Who is it Best For |
|
£19 per user, per month |
✓ |
4.7 |
Small businesses with big growth plans
|
|
£9 per user, per month |
✓ |
4.6 |
Small businesses looking for a cheap and easy solution
|
|
£12 per user, per month (billed annually)
|
✓ |
4.4 |
Telesales teams and small businesses with high turnover
|
|
£6 per user, per month |
✓ |
4.4 |
|
|
£10 per user, per month |
✓ |
4.3 |
Companies that need to communicate remotely
|
|
£7.99 per user, per month (billed annually)
|
✓ |
4 |
Small businesses with varied departments
|
|
£14.99 per user, per month
|
X |
3.9 |
Small companies that are based online
|
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