All You Need to Know About XO Communications
XO Communications is a telecommunication company that owns a fibre-optic network and provides a myriad of IT products and services. These include networks, IP communications, and IT infrastructure for businesses. Here, we’ll discuss how the company began, its history, its offers, and how the customers perceive its products and services.
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XO Communications: Background and History
The company was founded in 1994 by Craig McCaw in Bellevue, Washington. Since its inception, the American IT company has been through multiple structural changes and has now been absorbed by Verizon Communications. Initially, it was called Nextlink Communications, which was preceded by Concentric Network Corporation, followed by Allegiance Telecom, Inc.
The company has served in multiple locations across the globe, covering the United States, South America, Europe, Asia, the Middle East, and Oceania. Given the general operations, the company has an excellent track record until recently. We’ll get more into customer experiences later on.
When considering the details of the business, it is a mid-sized company funded by private equity and has employees ranging from 1000 to 5000.
Former XO service name
Ethernet
Dedicated E-Line & Wavelength
MPLS IP-VPN
Dedicated Internet Access
XO IP Flex
IP Flex
XO Hosted PBX
Hosted PBX
XO Enterprise SIP
Application Performance Management
Managed Router (Managed Services)
Private Line – TDM Transport
Ethernet Hub & End Link
Switched E-Line & Dedicated E-Line
IP VPN VPLS
E-LAN
XO Communications: Data Centre Locations
The company provides services to multiple locations across the world. While North America is the primary location, it operates. It also has multiple data centres around the world.
Here’s a list of its data centre locations:
Aurora, IL (CME Co-Location)
Carteret, NK (NASDAQ)
Mahwah, NJ (NYSE)
Tokyo, Japan (TY3)
Slough, The UK (LD4 LD5)
Markham, Ontario (TMX)
Singapore (SGX)
The locations are not limited to the ones mentioned here only. More locations are available, and they are prone to changes over time. The company majorly operates in the US, so it has its headquarters located in Herndon, Virginia, United States.
XO Communications: Products
The company has many IT-related products and services to offer its customers. They range from offering virtual network services to cloud and management services. Here’s a detail for all the services offered by them:
Wide Area NetworkingThis is one of the most basic features that almost every telecommunications service provider has in store. Wide Area Networking is a service that allows the connection of a large group of computers spanning over a great distance.
Wide Area Networking is great for large-scale businesses as it helps them stay connected easily, without any location restrictions. The company offers a series of services within this scope, including Bandwidth on Demand, MPLS IP-VPN, VPLS, and Wireless Backup.
In this day and age, internet access is crucial for every individual and business. The company provide different internet packages for its customers to help address this need. From 50 Mbps to 1 Gbps, customers get to choose a plan that works for them.
Each of the plans offered accounts for installation and provides security, flexibility, reliability, high performance, and speed.
Ethernet and Private Line Services
Data and its movement are crucial for businesses. Having a seamless method allows businesses to make secure and smooth processes. Ethernet services help in ensuring swift data movement within business connections.
The company helps connect offices, data centres, and business sites to deliver data using a single connection. This is only possible with the help of solid connectivity. XO Communications helps route and switch your network connectivity to deliver enormous amounts of data quickly.
Communication within a business is essential, which is why VoIP is necessary. The company offers extensive VoIP plans, including Hosted PBX, that provides integrated high definition voice and data services. Along with this, you’ll find VoIP services that include Enterprise SIP, a cost-efficient method of ensuring voice communications.
The company offers flexibility and scalability for these services as it allows businesses to manage voice services across multiple locations. And so minimising geographical limitations.
The company offers services for different business sizes. Preferred Voice is applicable for small-sized companies as it offers them a reliable phone plan. This allows businesses to make nationwide phone calls by paying a single package price.
The other option is to have a large business Toll number. This allows customers to have access to the business at all times. And so makes the company reliable. XO Communications provides this service, so businesses have the option of improving their customer service quickly.
XO Communications offers management services through cloud solutions. As a telecommunications company, the company has established scalable and secure cloud-based services that can help other businesses improve their overall performance.
The company provides a multi-cloud app access manager that allows businesses to offer a seamless experience to their customers. From secure access to optimised cloud solutions, it brings many benefits to the customers. These are cost-effective and ensure better management of the business.
What Do Customers Have to Say About the Company?
Customer experiences can make or break a company. They’re highly relevant to each business as it helps the company to improve itself. XO Communications has similarly received multiple reviews about its services.
According to various customers, their Hosted PBX platform allowed them to improve their business functioning as it came with fewer problems than the analogue version. There were many instances where customers felt that their communication outages had reduced by around 90 to 95 per cent.
As with every business, XO Communications has good and bad customer reviews. One of the most prominent negative reviews the company has revolved around their customer service, where they mention that it is not up to the mark. Not only this, many seem to receive spam calls from their designated number on the internet. When customers search for spam callers, the company’s name shows up.
Overall, the business has plenty of good services that it has to offer, along with a few drawbacks. Having been taken up and absorbed by Verizon, a new version of services will now be in place, hopefully with better customer service.
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