Voxox Review
Voxox is a company based in the US, known to be an innovator for services for AI cloud-based 5G communication. It was set up in 2006 by three people, Kevin, Bob, and Bryan, who started the company in a loft. Voxox has expanded to the incredibly well-established service provider that it is today. Now, Voxox is known to process billions of text messages and phone calls for organisations in more than 200 countries.
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Its services mainly cater to small businesses or sole entrepreneurs. Here are all of the details regarding Voxox and its services. So, if you’re interested in discovering the good and bad of Voxox as a service provider, keep reading.
VoxDirect text reminder features:
Make it easier for your clients to reach you in an emergency
Set up virtual receptionists to manage your scheduling
Implement referral marketing campaigns to attract new business
Enable your clients to confirm or cancel appointments with a simple text
Send your clients appointment reminders via text
Contact clients directly and instantly when scheduling conflicts arise
Voxox Services
While Voxox’s primary target market is small businesses, it offers various communication solutions for different types of corporations. They label the solutions they offer according to the type of corporation they would suit. Here are the different types of solutions that they have to offer.
Start-Up
This plan caters explicitly to start-ups and consists of a platform made for texting and talking. With this service, you will receive an unlimited number of virtual receptionists, who are auto-attendants for any calls you might have missed. You will also get an autoresponder for texts from your clients, allowing you to not miss out on any business or have your clients waiting on you, which is essential for fresh start-ups. You will also get a feature for two-way texting and automatic campaigns via SMS.
So, you can send mass messages regarding your promotions to your entire client base. You can also segment your customers according to geographics, their birthday, age, and even interests, allowing you to send separate messages to an entire segment of your customers and personalised messages on their birthdays. You will also receive a local or toll-free number and an option to transfer an already existing number, multiple extensions, and options for conference calls. While this is an excellent plan for start-ups, customers usually complain about only being able to add five people in conference calls.
2. Small Business
Voxox offers VoxDirect for its clients with small businesses, a streamlined platform with which you can communicate with all of your customers. With this service, you will be given a different phone number that will allow you to keep your business and personal lives and interactions separate. You will also receive unlimited virtual receptionists, two-way texting, an application for your mobile so you can communicate with your clients on the go, extensions for your virtual phone, and the ability to run drip campaigns.
You will also gain access to several other features, including mass texting features, list building, auto-attendants for text messages, and the ability to schedule text messages regularly. This plan also features integration with text marketing with CRM systems, software for marketing using Zapier, and well-reputed emailing systems. This is an excellent plan to start with. However, customers with expanding businesses most often complain about not having enough toll-free or local numbers, so they have to upgrade their plan or even pay an additional fee.
3. Enterprise
This is an AI-based cloud-based service that is scalable. It features a VoIP platform made explicitly for enterprises, builds on the previous plans, and offers several other valuable features. This plan consists of a VoIP network along with SIP trunks. The features include a SIP that is AI secured, call centres, several services of virtual concierges, call-insights given in real-time, and conversational voice. While the services are pretty well-received based on functionality, customers often complain about not being able to gauge the plan’s cost beforehand, as the costing is done on the number of users and the features you opt for, which leads to varying prices.
4. Wholesale
This plan includes all of the features provided in the plan for enterprises. However, it also consists of tailormade features for wholesalers, which include wholesale voice with which you will be provided with VoIP solutions that are compliant with STIP or SHAKEN terms. You can also scale the features according to your requirements. You will also have access to white glove messages, providing you with SMS that is 0-hop and global one along with two-way solutions, with a support system that works 24/7, all year round. Apart from local or toll-free numbers, you will also gain access to toll-free text messages.
5. VAIL
VAIL is an abbreviation, the complete form of which is Voxox AI lab, a research centre. This research centre by Voxox consists of a team of tech experts and data scientists who specialise in analysing voice messages and text messages of client interactions. This is the lab that has then developed the AI model, which is used to create the AI-based cloud communication solutions that Voxox has to offer.
This AI model within the service will then analyse your content and then respond to your customers just as a natural person would and handle marketing tasks regularly. Besides that, VAlL also offers an automated process for inquiries for customer support, scheduling your appointments with clients, and more. However, it is essential to note that this AI model can only be supported by 5G.
Voxox Review – To Conclude
One of the biggest perks of opting for Voxox for your VoIP solutions is that each of their plans is scalable, which allows you to customise your plan according to your needs. Apart from that, customers of Voxox are known to appreciate their easy setup and logically laid out interface for the application. However, when customers use basic options, such as adding a call, they can only choose from their existing contacts, which can be pretty inconvenient, mainly when dealing with customers with several contact numbers. All in all, Voxox is well-received within the market for VoIP solutions and is one of the few AI-based.
Other Useful links about phone systems
All You Need To Know About ClickMeeting
All You Need To Know About Cox Communications
All You Need To Know About FreelyCall
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