Vopium
Vopium, founded in Denmark in 2006, offer white-label communication solutions, meaning that they collect software’s from other companies and offer it as a part of their own combined platform. Using VoIP, Voice over Internet Protocol, Vopium allows users to connect using their broadband connection instead of a regular landline, meaning that a range of devices can be used to communicate and complete tasks, not just the office computer and phone. As a result, calling locally and internationally is cheaper, connections are more robust, and the cloud makes the storage space safer.
Features
One of the main features included in the Vopium solutions is voice calling. Although this may seem trivial, their use of VoIP technology makes this process easier and a lot more efficient. Compared to a standard landline, which is routed to the spot and limited by cables, the Vopium solution uses VoIP, which connects to a nearby broadband connection. Therefore, the audio is much clearer and travels faster, making calls easier to understand, especially if they are international and prone to lagging or loss of sound.
Furthermore, you can use this service remotely, whether at work on the premises or home. It can even be used at non-typical places like the park, as long as you have sufficient cellular data on your phone.
The admin portal is a way to manage your company system, used to control or override existing users and give users more authority over tasks. For example, admins can control which users use the portal, adding new employees or removing ones no longer involved in the business, which allows scalability. As a result, businesses are free to grow and develop without limiting how many users can use the interface, as this can be controlled easily. Additionally, you can record customer activity and react accordingly, for example, seeing what customers view or how many times they have visited your site.
Similarly, the customer care portal is a way to communicate with customers based on their activity and feel valued and seen. For example, you could message customers consistent with their involvement in the business and offer them special discounts for their loyalty, increasing their satisfaction because they feel rewarded. In the same way, agents can ask customers if they have any queries, resolving them as efficiently as possible, reflecting the integrity of the business and how they genuinely want the best for their customers.
The contact list encourages employees to add all essential colleagues, clients or partners onto the system. This way, they can be remembered and reached faster, as they already exist on the platform and speaking with them is faster. This contact list is cohesive, as it is one comprehensive list present on every application. Therefore contacts can be found in any mode of communication, whether instant messaging, voice calling or video calling. In addition to this, you can store as many contacts as you wish as they are saved in the cloud, permitting your company to expand its employees and customer base, keeping track of both.
Instant Messaging
Instant messaging is an efficient mode of communication in contrast to voice or video calling because information can still be relayed when the receiver is unavailable, allowing them the flexibility to answer when they have the time. Furthermore, as this service is VoIP, the data is stored in the cloud so businesses can be sure that it is secure, not compromised, and limitless. There are a few different software that Vopium supports, with the most popular being Skype, Facebook and Gtalk. As this is free, employees can message customers unlimitedly and therefore have an informative conversation without rushing or missing out on information and messaging colleagues all day.
International Calling
As Vopium is a VoIP service provider, international calls are much more cost-efficient to make. Frequently, this hinders a business from developing into other territories because they do not have the means to support connections with potential long-distance customers.
Yet, Vopium offers cheap rates so that callers are not affected financially. These calls can be made to any number, as long as an internet connection or cellular data is available. Alternatively, when you are not in a location with internet or your cellular data is low, you can make outgoing calls using a local access number, proving reliable and consistent Vopium solutions and assisting communication between colleagues and clients.
Vopium – To Concude
In conclusion, Vopium is a communications provider offering VoIP services that help businesses to communicate, advertise and expand. Not only does it solidify bonds with existing customers, but new prospective customers can be reached both locally and internationally.
Other useful links about business phone systems
OneSuite Phone Systems
Mix Networks Phone Systems
Mondotalk Phone Systems
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