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VoIP Phone System Providers

19 Best VoIP Providers in the UK Compared March 2024

Welcome to our comprehensive and handy guide to compare 19 of the UK’s best VoIP providers, allowing you to review the following providers:
 

Skype For Business – From £4.46 per user per month
bOnline – From £6 per user per month
Lily Comms – From £6.99 per user per month
Ring Central – From £7.99 per user per month
4com – From £9 per user per month
Vonage – From £9 per user per month
Polycom – From £9 per user per month
Horizon – From £9.95 per user per month
8×8 – From £10 per user per month
Broadsoft – From £10 per user per month
GoTo – From £10 per user per month
SureVoIP – From £11 per user per month
Grasshopper – From £12 per user per month
Dialpad – From £12 per user per month
HiHi – From £12 per user per month
Avaya – From £16 per user per month
BT – From £18.77 per user per month
Enreach – From £20 per user per month
Aircall – From £25 per user per month

 

What is a VoIP Phone System?

 

A VoIP Phone system is a phone system which connects via the internet rather than over a traditional analogue phone line and usually includes features for free that you would normally pay for using your old landline provider, like hold music, auto dialler, voicemail to email, and conference calling.

VoIP solutions tend to be cheaper than landlines, as long-distance and international calls are generally free. As VoIP services are usually hosted by third parties, all they really require is a fast, reliable internet connection that can support VoIP calls.

 

 

Business VoIP FAQS

Business communication is a vital element of any successful business. With it, employees can effectively communicate with one another or your customers, leading to misunderstandings, office tension, and an overall lack of productivity. To prevent these issues from arising, make sure all communications are managed using high-quality business phone systems.

VoIP (VoIP) telephony is an Internet-based technology that utilises IP networks for voice and multimedia data transfer. Compared to traditional phone systems that rely on copper telephone lines, VoIP can be more cost-effective for small businesses as no new lines need to be installed.

Business phone systems are an integral component of any company’s daily operation, so selecting one that meets your requirements is essential. To make sure you make the right decision, research, find out what other businesses use, and compare prices. Approved Index can assist with this task since we offer a wide selection of business telephone systems tailored towards meeting individual demands.

VoIP (Voice over Internet Protocol) systems offer the advantage of connecting your phone lines to the internet, allowing you to use them from anywhere with an internet connection. The only cost involved with this service is a subscription fee paid directly to the telephony provider; thus, businesses can reap the rewards of high-quality phone systems at fractions of what traditional systems would cost.

Consider the size of your business, how many employees are present and how many lines you require. For smaller enterprises, a basic system that can support up to ten lines may suffice; larger firms may require more advanced packages with additional features and handsets.

VoIP technology enables these systems to be accessed from any location, making them ideal for businesses looking to boost productivity while keeping costs low. This is especially advantageous for remote workers and small companies since they tend to be cost-conscious and flexible regarding their work.

Selecting the ideal business phone system for your company is a significant decision that needs to be carefully considered. Your new system must accommodate your growing business demands while offering all the necessary features at an affordable cost.

A reliable phone system will keep your business running efficiently, allowing you to focus on core tasks. Furthermore, it provides access to various features and functions to manage calls from a unified platform.

When selecting a business VoIP service, there are plenty of options. Your decision should be based on the requirements and operations of your organisation. For instance, large enterprises looking to boost productivity and streamline workflows might look into cloud-based VoIP solutions that offer Unified Communications (UC) features.

RingCentral MVP is an ideal cloud-based VoIP platform for businesses requiring a comprehensive, unified communication solution. Its pricing plans range from basic call forwarding and caller ID features to more expensive packages featuring complete PBX systems.

The top VoIP service providers prioritise providing an outstanding user experience to their customers, which is usually evident in their support. Furthermore, these businesses typically enjoy an excellent reputation on Trustpilot for customer satisfaction and responsiveness.

VoIP service providers come in a wide variety, each with its advantages. Some specialise in specific industries, while others have a broader appeal.
The leading providers in this category offer cloud-based platforms that integrate with other business software to give your team a comprehensive selection of communication tools. These include video conference calls, team messaging, and more.

Some of the top providers will provide a range of plans to suit your requirements, from simple to fully-fledged enterprise options. It all depends on your budget and how many users are in your business.

Cloud Based Telephony and VoIP are the new standard for businesses that want to save on phone bills, maximise team flexibility and get more out of their business communications. They provide all the features one would expect from a top-end business telephone system but are delivered as a service and hosted by one of the UK’s premier data centres.

Hosted telephony is the modern alternative to PSTN and ISDN, providing free site-to-site calls and competitive call rates. It’s ideal for any size business with no upfront equipment costs and an easy monthly payment model that keeps things flexible yet affordable.

VoIP systems offer several key advantages for businesses, including cost savings and improved dependability. These advantages are especially significant for companies trying to reduce overhead expenses while maintaining a healthy bottom line.

VoIP phone systems also offer the scalability to accommodate growing businesses, allowing you to add new users and upgrade the system as required. This feature is especially advantageous for smaller firms since it eliminates the need to purchase additional handsets at additional expense.

  • Latency and jitter
  • No location tracking (for emergency calls)
  • Reliable internet connection required

Voice packets arrive at different time intervals and sound levels, which makes it challenging to lead a productive conversation. This sounds like an echo, which is known as latency.

No, even in the largest of offices, your VoIP system should not impact your internet speed.

Internet-based solutions, like VoIP, experience network security issues, such as signal congestion and network bandwidth consumption. Malware and viruses are two of the largest threats to network security systems.

Yes, it is important to note that VoIP systems can be targeted by hackers involved in fraud, theft, and other crimes.

You can use reverse lookup systems to tell if a caller is using a VoIP system. If you are a VoIP user, you can ask your provider to look up more details about the number in question for you.

Voip companies uk

Voip comparison

Popular UK VoIP Companies

Provider Pricing from Free Trial
8x8 £10 per user, per month
Vonage £9 per user, per month
bonline £6 per user, per month
Dialpad £12 per user, per month
goto £10 per user, per month
RingCentral £7.99 per user, per month
Nuacom £14.99 per user, per month X
Voip phone systems

VoIP Providers

RingCentral Phone Systems

RingCentral Phone Systems

Who Are RingCentral Phone Systems

RingCentral Phone Systems are business-grade cloud-based communication platforms that offer tools to support all aspects of your communications strategy. They’re easy to set up, use and maintain with top-rated support teams and features designed to increase productivity.

Why Choose RingCentral Phone Systems

RingCentral’s collaboration software enables team members to come together in an intuitive workspace with one-click access to chat, video, and voice calls. It has robust integrations with popular applications like Microsoft Teams and HubSpot.

Features of RingCentral Phone Systems

  • Online Management: Most RingCentral subscriptions feature a web-based portal that enables administrators to manage their accounts and control the system from any device. This makes it ideal for remote workers, enabling teams to collaborate efficiently across locations and time zones.
  • Express Setup: New users to RingCentral can benefit from an expeditious onboarding process that takes only minutes. It includes a wizard to help select a secure password, create extensions, enable auto-attendants and set call forwarding rules – much faster than traditional PBX systems, which may take weeks to complete.
  • Mobile App: For teams on the go, RingCentral offers a mobile app for Android and iOS that enables them to make and receive calls, adjust settings, view messages and notifications, and manage voicemail. This handy tool makes managing calls much simpler!
  • Call Routing: An essential feature of any business phone system, call routing allows your team to direct incoming calls to any number – such as the main line, cell phones or personal devices. Furthermore, it enables voicemail routing between different lines, creates custom greetings and sets after-hours rules.
  • Virtual Conference Room Experience: RingCentral’s virtual conference rooms are hosted in the cloud, giving users access to shared screens and essential documents with team members, regardless of location. Plus, if the primary network is saturated, calls will be routed through redundant networks, so you never miss a call.
  • RingCentral phone systems offer something for every business size and budget, from an entry-level plan for teams of up to 10 to highly featured options for larger enterprises. So no matter your size or scope of operations, RingCentral has a plan designed with you in mind – whatever works best for your needs!
  • VoIP Service: Cloud-based VOIP systems are ideal for any business due to their cost effectiveness and host of advantages, such as reduced equipment maintenance expenses and expanded bandwidth. Plus, with VOIP service you’ll enjoy secure connectivity that keeps you connected even during network outages or attacks.
  • Customer Relationships: Maintaining communication with customers is paramount for business success. RingCentral’s customer relationship management (CRM) tools allow you to monitor and enhance client relationships, foster trust and loyalty and maximise the lifetime value of each deal.
8x8 Phone Systems

8×8 Phone Systems

8×8 is a cloud-based unified communication platform that provides small businesses with customisable features to suit their requirements. This includes cloud-based phone systems, contact centre applications, and collaboration tools for teamwork

8x8s XCaaS platform provides an all-inclusive communication experience for internal and external communication, including voice, video, and chat across desktops, mobile devices and the Web. Additionally, it integrates with many popular enterprise software platforms like Salesforce, Microsoft, Google, HubSpot and Freshdesk.

Why Choose 8×8 Phone Systems

In addition to these standard features, 8×8 provides AI-powered virtual assistants (VAs) that can analyse data for each call and provide personalised responses to customers. This reduces costs while improving customer service by letting employees focus on more complex calls or questions that require human interaction.

Furthermore, Virtual Assistants can manage calls by department or even company-wide. This keeps everyone organised and focused on business operations, even when a busy sales or service desk is involved.

Features of 8×8 Phone Systems

  • 8×8 offers one of the best solutions for scalable business phone systems compared to other providers. Its advanced call management and analytics features, such as multilevel auto-attendants and ring groups, make it simple to handle high call volumes as your business expands.
  • 8×8 boasts exceptional customer support that’s accessible worldwide. Customers can get 24/7 phone support in seven countries or access its online portal for even quicker assistance.
  • The vendor’s self-service portal enables administrators to assign employee phone numbers, create ring groups and set up auto attendants with supervisory capabilities in a few clicks – making it an ideal solution for companies that don’t require extensive help with their phone system.
  • The company offers X-Series packages that include all these features plus conversation IQ and quality management tools for a more advanced call management solution. These plans can also be tailored to fit a business’s requirements.
  • Some of the X-Series plans offer a free trial period. These are ideal for businesses with limited budgets but still want to test features.
  • 8×8’s X2 plan offers unlimited calling to 14 countries, 500-participant video meetings and hot desking. Plus, you can enable call queues, multilevel auto-attendants and voicemail transcripts – an invaluable feature for growing businesses that need to keep up with their call volume but need more resources to hire additional staff members.
  • Other advanced call management features like monitor, whisper and barge allow managers to supervise conversations between their agents. This can be particularly helpful if your team is new or understaffed and requires timely training for new hires.
Skype for Business

Skype for Business

Who Are Skype for Business

Skype for business is an invaluable tool that can enhance organisational communication. It boasts many features designed to reduce travel expenses and simplify collaboration processes.

Why Choose Skype for Business

Skype is great for helping you and your business be more productive.

Features of Skype for Business

  • Security is Key – All communications and data transfers with the business version of Skype are encrypted, including video/audio conferencing, instant messaging, file transfer and more. This provides peace of mind as well as a secure working environment.
  • Cost Effective – Skype’s business version offers excellent value and flexibility compared to other forms of communication. You can pay for users in bulk, giving you control over costs – making it a popular choice amongst businesses of all sizes.
  • Group Calling Features – Skype for Business provides a team-calling feature, allowing you to set up multiple people to answer incoming calls simultaneously or delay them by some time. You can have them ring each other simultaneously or delay calls by an amount of time.
  • E911 Support and Persistent Chat – In case of an emergency, your phone can automatically dial 911. Furthermore, the persistent chat feature is only available with Skype for Business’s business version – this enables a topic-based discussion to continue even after all participants have left, which helps keep track of ideas!
  • Broadcast Meetings Online- Skype for business’ premium version allows you to broadcast meetings to up to 10,000 people, giving businesses the power to reach a broad audience with their information. This feature can be especially advantageous for companies with large customer bases or staff across multiple locations and time zones.
  • Contacts Are Easy to Manage – Skype for business allows you to send and receive instant messages (IMs) with contacts and lets you add them to your list so that you can chat with them without leaving the program. All required is hovering over a contact’s name and selecting their message icon. To begin chatting, simply hover over their name and select it from the list.
  • Utilising the Dial Pad to Control Your Calls – Making calls with Skype for Business is a snap with your dial pad. Use this handy feature to place a call on hold, transfer it to another extension or device, or mute the conversation quickly.
  • Renaming Your Calls – If you have multiple Skype for business accounts and need to rename one of them, it’s a simple process. Log in to your account and select the option that needs changing.
  • Maintain a Favourites List on Your Calls – Adding favourites to your Skype for the business phone is fast and effortless. Press the favourites button on the call screen or tap a contact within the main interface of the desktop application to begin.
BT Phone Systems

BT Phone Systems

Who Are BT

BT is one of the UK’s premier telecommunications firms, with customers in over 170 countries worldwide. Their commitment to quality service sets them apart and they offer a comprehensive selection of business and home phone lines and internet services that are reliable, affordable, and backed by excellent customer support.

Features of BT

  • A BT VoIP phone system can offer numerous advantages, such as reliable business communication services and a feature-rich solution. Plus, BT provides free calls between UK landline and mobile numbers. Furthermore, they offer additional services to accompany your VoIP solution, like call recording and free intra-business calls over the Internet.
  • BT offers an on-premises PBX system, offering the benefits of IP networking with in-house security. This type of setup is ideal for businesses unsure about VoIP technology or who prefer complete control over their equipment and settings.
  • With a BT VoIP phone system, you can make calls and send messages and faxes from any device with an Internet connection – including your Windows PC or Mac! That means you no longer need to tether from the office and stay productive wherever life takes you.

Why Choose BT

BT VoIP phone systems are ideal if you need a reliable, flexible and easy-to-manage phone system. Their range of solutions caters to businesses of any size and is available in the cloud or on-premises.

Furthermore, BT offers a selection of call management systems to boost efficiency and speed up the customer communication. You can opt for a cloud-based phone system hosted by BT that can be managed online through its online portal.

This type of phone system can accommodate up to 52 users and is an ideal choice for small businesses. You have complete control over each user’s features and only pay for what you use. Plus, you can monitor your teams’ usage with features like team alerts that notify you when a staff member runs low on minutes.

BT Inspiration is a business-class phone system that offers some of the latest features, such as external transfer and divert. These capabilities enable you to divert calls from any internal extension to any number you choose or transfer them within the same building for internal use.

BroadSoft Phone Systems

Who Are Broadsoft Phone Systems

BroadSoft is a global communications software and service provider, licensing its platform to over 500 enterprise customers – including many business VoIP providers. The company’s offerings (BroadWorks and BroadCloud) enable enterprise phone systems that integrate billing, provisioning, operations, and support functions.

BroadSoft’s Unified Communications portfolio, led by UC-One, earned them Frost & Sullivan’s 2013 New Product Innovation Award for Leadership in Unified Communications. UC-One features a high definition audio/video conferencing, instant messaging, file sharing, virtual team collaboration and more to enable business transformation.

Why Choose Broadsoft Phone Systems

Small to medium-sized businesses looking for an efficient customer service and call centre solution should look no further. Adding users and features as needed is simple, enabling your team to grow and expand rapidly.

This solution works with any IP phone and offers free technical support. It’s fully managed and includes a mobile app to access your business telephony wherever you go.

Features of Broadsoft Phone Systems

  • BroadSoft Cloud PBX with a Wide Range of VoIP Phones and Desktop Devices – broadSoft offers hosted PBX solutions suitable for businesses of any size, whether you need to make calls or send/receive messages.
  • They run on the Metaswitch platform and will supply you with Polycom models VoIP phones as part of an extensive selection. You pay monthly for a secure, dependable, scalable business phone system – perfect for growing companies!
  • Cisco’s Broadsoft is a hosted business telephony solution designed for businesses that need flexibility and agility, allowing them to expand or reduce users and features as needed. It’s ideal for companies that want to keep their telecommunications costs as low as possible while still getting all the functionality and UC tools necessary.
Avaya Phone Systems

Avaya Phone Systems

Who Are Avaya Phone Systems

Avaya is a leader in business communication systems, helping small to large businesses utilise communications to boost sales and reduce operating expenses. Their solutions range from unified communications and real-time video collaboration to contact centre and networking solutions.

Why Choose Avaya Phone Systems

Avaya offers a selection of phone systems tailored to small businesses, such as Cloud Office by RingCentral and Avaya Spaces. All are offered a free 90-day trial and customisable pricing plans to fit the needs of any business.

The company provides an online help centre with articles and videos demonstrating how to use the software. Customers can also report system outages and open a chat window to ask a customer service representative for assistance.

Other advantages of Avaya’s phone systems include their competitive international calling rates and customisable interface. Plus, they provide many other features like business-class call recording and an extensive call log for easy reference.

It also offers tools that facilitate employee training and enhance customer satisfaction. Avaya phone systems offer conferencing, screen sharing and instant messaging; they’re compatible with mobile devices and can be managed from a centralised web portal.

Features of Avaya Phone Systems

  • The Avaya IP Office phone system is an intuitive, feature-packed platform that combines business voice with digital channels for increased efficiency and productivity. It supports multiple locations and remote workers, allowing employees to stay connected at work, at home, or on the go using wired or wireless connections.
  • This phone system is ideal for small to midsize businesses. It offers mobile-optimised calling, video conferencing and voicemail to email – enabling you to receive voice messages on smartphones and desktop computers.
  • Additionally, it features built-in automated attendants which help deliver information quickly to customers as well as call forwarding so you can answer calls from either home or on your mobile device, never missing a call again.
  • These phone systems can be integrated with Avaya VoIP services or traditional landlines to offer a comprehensive solution. Furthermore, these systems are customisable, so you can tailor them according to your requirements.
  • Avaya phones provide a range of features, such as touchscreen displays and full-duplex speakerphones. Plus, they can be connected to various other devices like laptops and smartphones for an integrated experience.
  • Another advantage of Avaya phones is their affordability, making them an excellent option for small businesses. Furthermore, the company provides various plans with different features, so you can pick one that meets your business requirements and budget.
  • Avaya’s cloud-based business communication services have earned a reputation for reliability, allowing you to focus on your work rather than worrying about phone issues.
Vonage Phone Systems

Vonage Phone Systems

Who Are Vonage Phone Systems

Vonage Phone Systems are cloud-based communications platforms that offer traditional phone features, a mobile and desktop app, integrations with other business apps, call centre technology, and developer APIs. Additionally, they provide residential VoIP service in multiple countries around the world.

Vonage offers three business plans with various calling, collaboration and calls management features. The Mobile plan is ideal for on-the-go communication, while the Premium and Advanced plans can accommodate parked businesses that need to manage multiple locations simultaneously.

Why Choose Vonage Phone Systems

Vonage’s app not only grants you control over your business phones, but it also grants access to various other services like text messaging, chat and email. With this flexibility, you can stay connected to your team no matter where or what device they’re on.

Other features include call transferring between phones, blocking directory assistance and international long distance, forwarding calls to any number you choose while on another call, adding a fax line so incoming faxes can be received over the phone instead of through a physical fax machine, etc.

Features of Vonage Phone Systems

  • Unified Communications as a Service (UCaaS) – With UCaaS, your entire communication stack – phone, video, messaging, conferencing and contact centres – is integrated into one cloud-based platform. This creates a central hub for all business communications that’s easy to manage through one user interface.
  • You can connect with customers and team members through chat, messaging and video conferencing. The platform also supports group meetings of up to 100 participants – though you’ll need to pay extra for HD voice conferencing.
  • Smart AI Virtual Assistant – In its business phone system, Vonage’s new virtual assistant streamlines workflows and facilitates conversations without human interaction. It analyses customer sentiment, answers questions, and routes calls to live agents when necessary.
  • Call Flip – The call flip feature enables you to switch from your desk phone or softphone to a mobile device without missing the call, making it convenient for working from home or while travelling. Furthermore, you can set up the feature to forward calls to either cell or landline numbers.
  • Busy Lamp Field and Directory Assistance – Vonage’s phone system offers the busy lamp field feature to enable you to see which phones are currently in use so that you don’t miss any critical calls—furthermore, each BLF key acts as a speed dial to a specific phone. You can use this feature to see which team members are in the office or at a client’s location. From there, you can contact them or send an SMS for their response.
HiHi Phone Systems

HiHi Phone Systems

Who Are HiHi Phone Systems

HiHi Phone Systems is an innovative business telecommunications solution that uses modern cloud technologies to make and receive calls without needing hardware or a dedicated office line. This can be an incredibly beneficial alternative to traditional landline telephony systems, enabling businesses to enhance customer service capabilities and streamline operations.

Why Choose HiHi Phone Systems

The HiHi phone System offers a range of features ideal for remote and mobile workers, such as on-hold marketing messages to keep potential clients engaged. At the same time, they wait to speak with an agent, call reporting to capture missed calls, CRM (Customer Relationship Management), and social media management – enabling teams to collaborate and communicate from any location.

Features of HiHi Phone Systems

  • On-Hold Marketing – Crafting messages that keep customers engaged while waiting is a great way to boost revenue. Each phone call represents an opportunity for new business development. This feature can be combined with call reporting features to identify and fix systemic phone problems, allowing companies to enhance their communications services while growing.
  • CRM (Customer Relationship Management)) software, providing businesses with more detailed data on callers and what they require/want. This data can be utilised to enhance services and provide all employees with more efficient telecommunications systems.
  • You can customise your ringtones to reflect your professional style, and set up an auto-reply feature so customers know you are available when needed. Plus, you can add other personalised features to make the system even more efficient for all members of your team’s daily use.
  • HiHi phone systems are Google certified, giving you access to an expansive library of applications from the Google Play Store. This makes it ideal for employees as they can quickly locate necessary resources for successful work completion.
Polycom Phone Systems

Polycom Phone Systems

Who Are Polycom Phone Systems

Polycom Phone Systems are an excellent option for businesses of any size that want to communicate efficiently. Constructed with ease of use in mind, these business VoIP devices integrate into unified communication systems to reduce call waiting times, boost productivity and enhance customer satisfaction.

For nearly 25 years, Polycom has been designing high-quality IP phones that deliver HD Voice audio quality and extensive open SIP support. Now rebranded as Poly, these top-of-the-range models are ideal for businesses seeking to implement a VoIP phone system with plenty of features and functions.

Why Choose Polycom Phone Systems

Polycom has you covered when it comes to video conferencing systems with their Trio 8800 and RealPresence Trio smart hub. These advanced devices offer new levels of engagement and collaboration during meetings.

Video calling is becoming increasingly commonplace, particularly for businesses that need to communicate with customers in various locations. Not only does this save money on travel expenses, but it also reduces carbon footprints.

Features of Polycom Phone Systems

  • The CCX series offers touchscreen phones tailored for Microsoft Teams, while the VVX series provides desk and cordless IP phones designed for a broader audience. Both options boast an extensive feature set and competitive prices, so businesses of any size can find an affordable solution that meets their requirements.
  • Conference phones are invaluable for increasing collaboration and teamwork within your organisation. Typically situated in the middle of the room, with multiple loudspeakers and microphones installed to guarantee good audio reception for all participants, conference phones provide an excellent opportunity to enhance communication within your organisation.
  • Conference phones often come equipped with the capability of recording calls. This makes it convenient to review previous meetings or share them with others.
  • Another beneficial conference phone feature is its mute option. This enables one participant to hear each other but not be able to speak, making it ideal for employees with hearing impairments.
  • The Polycom phone also features an intercom feature that enables users to speak directly to coworkers on the same line without pressing buttons or picking up a headset. This can simplify workflows in smaller offices and is especially handy for those who need to collaborate regularly with remote workers.
  • These Polycom IP phones boast several other features, such as HD voice technology and an integrated Wi-Fi feature that enables users to connect to their home network. Coupled with a reliable hosted PBX like NuOz Revonix, businesses can compete with larger organisations while reaping the rewards of a unified communications system.

4Com Phone Systems

Who Are 4Com Phone Systems

4Com Phone Systems provide businesses with an efficient telephony solution to communicate with customers and staff more effectively. Not only do they save you money on running costs than traditional phone lines, but 4Com offers features not offered by your current provider that could benefit your business.

Why Choose 4Com Phone Systems

4Com is a leading telecommunications company specialising in business communications, offering cutting-edge systems at competitive prices. As an established brand, they have earned five consecutive nominations to The Sunday Times Best Companies To Work For list.

Their products are user-friendly, and their customer support is top-notch. With a positive outlook and enthusiasm for helping businesses communicate efficiently, you can trust them with the most crucial part of your business – your telephones.

Features of 4Com Phone Systems

  • The 4Com HiHi3 is a VoIP phone-come-tablet designed to help your business leverage the latest technology. It’s versatile and resilient enough for any business size, from start-ups to large corporations, offering tailored pricing to fit within budget while efficiently upgrading as your needs evolve.
  • 4Com has become increasingly popular due to its innovative technology and user-friendly interface. It offers several features like voicemail and instant messaging and is entirely flexible – you can add or remove users as your business expands.
  • 4Com is a cloud-based solution using voice-over-internet protocol (VoIP) to connect user calls. It also enables additional services like conferencing, mobile apps and remote working that are easy to manage and can make your company more productive and efficient.
  • Selecting the ideal phone system for your business can be a complex decision. That is why we suggest you compare quotes from several providers before making your final choice – the best way to do this is by getting a free quote!
Enreach Phone Systems

Enreach Phone Systems

Who Are Enreach Phone Systems

Enreach Phone Systems provides unified communications solutions to businesses across Europe. Their services range from contact centre management and unified communication platforms to telephony solutions that enhance customer service and boost productivity.

Why Choose Enreach Phone Systems

With so many great features that come with business phone systems, finding a provider who can maximise their effectiveness is essential. One of the best places to start is with an organisation offering free demos of various features so you can decide which ones are most beneficial for your company.

Are you curious to learn more about a business phone system? Contact the professionals at Enreach today to explore how our cloud phone systems can benefit your organisation. We’ll demonstrate how cloud phone systems can revolutionise how you communicate with employees and customers alike.

Features of Enreach Phone Systems

  • These systems come with various customisable features that any business can utilise. Conference call, for example, enables two or more people to speak simultaneously during a telephone call – ideal for team meetings or projects involving multiple teams or businesses; plus call logging helps monitor how much time is spent on each extension.
  • Another feature commonly included with these systems is the capability to manage mobile devices, such as tablet or laptop computers, for making calls and accessing system features. This enables workers to work remotely from anywhere with an internet connection – enabling them to work efficiently wherever life takes them!
  • VoIP phone systems are ideal for businesses that are growing and looking to expand their workforce, as VoIP can be scaled-up – meaning you won’t have to purchase a new business phone system as your staff grows.
  • Cloud phone systems are essential components of any modern business. Not only does it keep your employees connected, but it can also boost productivity levels by connecting them to the right people at the right time.
  • Enreach offers a selection of business phone systems to meet all needs and budgets. Their features can be tailored specifically for your company, while their knowledgeable specialists guide you through every step of the process.
Aircall Phone Systems

Aircall Phone Systems

Who Are Aircall Phone Systems

Aircall is a cloud-based business phone system with call centre features to help companies simplify support and sales engagement operations. It provides voicemail, queueing, shared call inbox, recording, contact management, assigning tags, and adding comments.

Furthermore, it integrates with client relationship management (CRM) and helps desk systems so businesses can set up teams and schedules for their sales and support departments.

Why Choose Aircall Phone Systems

The company provides a free trial period, allowing customers to explore the features before committing to a subscription. Furthermore, they provide annual discounts and multiple subscription options.

Its pricing plan for small-to-medium-sized businesses offers local, toll-free, and international business phone numbers in over 100 countries. Plus it features IVR-only numbers and vanity toll-free numbers so your customers always remember your number; additional numbers can be purchased for just £6 a month.

Support is available 24/7 via email, phone and live chat; additionally, the company’s online forums provide a valuable space for users to ask questions or report issues. Its chatbot feature is especially beneficial for Professional and Custom plans as it can answer almost any question quickly.

Security is a paramount customer concern, and Aircall takes it very seriously. All data is encrypted and protected in data centres, adhering to recommendations from SOC2 and PCI DSS security frameworks. Furthermore, its business text messaging service is HIPAA-compliant and meets Europe’s GDPR standard for privacy protection.

Features of Aircall Phone Systems

  • Its user-friendly interface makes it simple and intuitive for newcomers to learn, while the dashboard gives users access to everything they need in one convenient spot.This app is accessible for both desktop and mobile, so your team can always stay connected. Syncing data across devices makes collaborating on customer support calls much more straightforward for everyone involved.
  • No hardware or installation requirements make setup fast and straightforward. Plus, plenty of plans are available to suit any budget or needs.
  • The software also features advanced call monitoring and reporting features that permit supervisors to monitor call volume, missed calls, and wait times in real-time. This capability helps team managers identify bottlenecks in workflows so they can improve processes accordingly.
  • Aircall provides live chat support through their website or user dashboards, along with email and phone support for all tiers of customers. However, larger organisations on Professional or Custom plans get the most tailored assistance, featuring a dedicated representative who can answer questions quickly.
  • Aircall boasts an expansive knowledge base on its website, supporting multiple languages and operating systems. Its support portal contains FAQs, articles, and guides to assist users in using the platform effectively.
  • The Aircall Phone System has more expensive plans than its rivals, but its plans come equipped with all the essential features to keep your business running efficiently. The Essentials Plan costs £30 monthly, while the Professional plan costs £50 monthly.
  • Its mobile app enables users to toggle their status from Available to Do Not Disturb and create custom schedules for when they want to receive calls. It also has a call recording tool that lets them monitor conversations and confirm topics discussed during calls. Furthermore, its API enables developers to build integrations with third-party applications.
Grasshopper Phone Systems

Grasshopper Phone Systems

Who Are Grasshopper

Grasshopper is a VoIP-based business phone system ideal for self-employed professionals or small businesses. It boasts numerous standard features, like call forwarding and voicemail transcription, plus it has a user-friendly web portal to manage accounts.

Despite being relatively new to VoIP, Grasshopper has become an outstanding contender in the small business market. Its scalable plans, straightforward user interface and feature-rich offerings make it the go-to choice for entrepreneurs and small businesses searching for reliable yet budget-friendly solutions.

Why Choose Grasshopper

Grasshopper is incredibly user-friendly, making it the ideal service for busy small businesses. With its intuitive online portal and desktop applications, managing your account has never been simpler.

Customer support from Telia is accessible 24/7 via telephone and email. While the help centre may not be as comprehensive as some competitors, it does provide enough information to guide you through the setup process.

Grasshopper is a cloud-based VoIP system that works across various platforms, including Windows, Mac OS, iOS and Android. This makes it convenient for any device with an internet connection speed.

Features of Grasshopper

  • One of the standout features of Grasshopper is its unified communication feature, Grasshopper Connect. This allows users to access their phone calls, emails, texts and voicemail recordings on one mobile dashboard – making it simple to switch between forms of communication and keep track of meaningful conversations.
  • Another impressive feature of Grasshopper is its unlimited SMS texting. This comes free with the ‘Small Business plan and allows customers to send and receive messages through their business numbers.
  • This feature is ideal if your business regularly receives faxes from clients or partners. Incoming faxes will be saved as PDF files in your Grasshopper account so that you can view, download and share them easily.
  • Grasshopper also provides an auto-attendant that helps direct calls to the correct person. With your settings, it can route calls directly to a specific extension, department or employee – ideal for busy salespeople, service providers or customer-facing personnel who need quick responses.
  • Create custom greetings stored automatically in your Grasshopper account and can be played back when an incoming call comes in. Grasshopper also offers its Voice Studio service for an additional $75 per month, providing professional-sounding voice recordings.
  • Grasshopper allows you to send an instant response SMS message to a new client when you miss their call. This feature is handy for busy new clients who require your attention immediately.
bOnline Phone Systems

bOnline Phone Systems

Who Are bOnline?

bOnline Phone Systems is a business phone provider for small to medium-sized businesses. They provide various VoIP phone systems, including mobile and home office options. Furthermore, the company provides various growth-related services like web design, broadband Internet access, domain registration and SEO optimisation.

Why Choose bOnline

bOnline Phone Systems provides an excellent business phone service for small to medium-sized companies, with a comprehensive selection of features designed to fit most companies’ needs. Their pay-as-you-go plan includes unlimited calling, international wholesale rates, voicemail-to-email conversion, and more – all at competitive prices.

Features of bOnline

  • They offer a selection of VoIP phone plans tailored to the requirements of different-sized businesses, such as the standard Pay as-you plan and higher tier options with unlimited calling and video conferencing features.
  • The company’s VoIP phone services boast features like HD quality, handsets optimised for a more stable call experience, and wideband audio codecs. These technologies guarantee all of your conversations are straightforward to hear.
  • Other features you can expect from a bOnline Phone System include hunt groups, advanced call routing, time of day routing and busy lamp notification. These tools enable you to route calls in an efficient and customised manner for your team and customers.
  • You can manage all your calls from the bOnline Phone Systems dashboard, a cloud-based portal that easily customises and manages all phone numbers. From here, you can also create voicemail messages, monitor call logs and more for your company.
Dialpad Talk Phone Systems

Dialpad Talk Phone Systems

Who Are Dialpad?

Dialpad Talk Phone Systems is a cloud-based communications platform that offers voice, video, messaging and meetings services. The system utilises artificial intelligence for features like real-time transcription, automated note taking and live sentiment analysis. Furthermore, it offers video meetings, call centre software and business telephony tools to help customer support teams work more efficiently.

Why Choose Dialpad?

Setting up and configuring the business phone system is a breeze. No onsite hardware is needed, and most customers can have their new system up and running within one day. However, companies with larger teams or complex call flows may require more time for setup.

Dialpad is an ideal choice for anyone looking to save time. Its advanced automation tools and analytics capabilities will ultimately save your business considerable money in the long run.

The company’s base plan offers a free 14-day trial and various pricing options to fit any budget. The Standard plan costs £15 a month with all basic features included, while its Pro plan costs £20 per month with unlimited incoming and outgoing calls.

Features of Dialpad?

  • The system is tailored to simplify communication for small and medium-sized businesses. Customers have three plans to choose from, plus a free trial period.
  • The base plan offers plenty of great features, and the platform can help your team be more efficient with its AI-powered tools. Its search function helps identify recurring issues and new business opportunities by searching marketing, product development and customer service keywords
  • Its AI-powered speech recognition and transcription capabilities provide each call’s detailed post-call summaries and action items.
  • Real-time assistance cards are an ideal way to enhance the customer support for business customers, displaying essential details about refunds or common inquiries on employees’ screens. This feature is especially beneficial for call centres serving clients from various countries.
  • Connected with Google Workspace and Office 365, this system syncs calls, messages, and contacts between desktop and mobile. Users can log into the system using their email and password from anywhere – be it their personal cell phone, work computer or even at home!
  • It provides unlimited video conferencing, a built-in CRM, and an app store with apps, extensions and add-ons for businesses in both the US and Canada.
  • AI-powered speech recognition capabilities are an immense advantage, while its real-time assist cards offer unparalleled convenience. The system continues to improve accuracy over time thanks to machine learning technology. Call screening, escalation and auto-attendant functions are also top-notch.

GoToConnect Phone Systems

Who Are GoToConnect

GoToConnect is an intuitive and scalable cloud phone system designed to enhance communication and collaboration in your business. It boasts a robust feature set, a straightforward setup process, customisable dial plans, and a flexible mobile application for on-the-go use.

Why Choose GoToConnect

The GoToConnect Basic plan is ideal for small businesses that need a straightforward phone system with limited advanced communication features. The Basic plan offers local, toll-free and vanity numbers; existing number porting; smart call routing; unlimited extensions; team messaging and audio conferencing up to four participants; plus, users can create custom ring groups and IVR menus for an individualised experience.

Features of GoToConnect

  • Call Management – Virtual Answering Services, Auto-Attendants and Hot Desking – GoTo Connect’s standard calling features, such as auto-attendants and voicemail boxes, are enhanced with a visual dial plan editor that makes managing calls an effortless drag-and-drop process. With this tool, you can create and update auto-attendant greetings, ring groups, forwarding paths and custom greetings in real time – plus save time handling calls by creating custom greetings and schedules.
  • Mobile App – Stay in touch with customers and colleagues through GoToConnect’s mobile application, which is compatible with Android and iOS devices. It allows your employees to make calls, hold conference calls, view call histories, select ringtones, send/receive text messages and more from the palm of their hand.
  • Customer Support: 24/7 Available – A dedicated phone support line is always available to answer your queries and assist with any issues or problems with your GoToConnect phone system. The representatives are friendly and informative, providing all the necessary information needed to get started. They respond quickly and efficiently, even following up via email if necessary to guarantee no further queries remain unanswered.
  • Online Help Center – GoToConnect’s online help centre has FAQs, data sheets, videos and instructional articles to address any queries or problems. Furthermore, it features a helpful forum where users can ask questions, exchange information and collaborate on projects.
  • Supervisor Dashboard Live Queue Performance Monitoring – The supervisor dashboard is ideal for keeping tabs on your team’s calls and how agents handle them. It offers a live view of active calls, calls in queue, agent activity and other statistics so you can ensure your agents are performing at their peak performance levels.
  • Ease of Setup – GoToConnect offers an efficient onboarding process compared to its competitors, making setting up your new account, creating team chats, integrating it with other business applications, and managing phone calls and voicemails a breeze.
  • Integrated Collaboration – The GoTo Connect platform includes popular business applications like Salesforce, Outlook and Google Workspace. While the Basic plan only supports these apps, Standard and Premium plans offer additional useful integrations for use cases like event planning, sales, collaboration, customer support and scheduling.

Lily Communications Phone Systems

Who Are Lily Communications

Lily Comms has earned a reputation for providing award-winning phone systems to businesses throughout the UK. Their services range from business phone systems and IT support to energy solutions and mobile phones – perfect for any size business!

This company is ideal to use as they have a friendly expert who will guide you through your new system and answer any queries. Furthermore, they offer a free trial period, allowing you to evaluate their suitability before signing up for an ongoing contract.

They offer a selection of plans and packages tailored to fit all your business requirements, so you can rest assured that your new phone system will fulfil them all. Plus, they provide mobile services so you can stay in contact with customers no matter where they are.

Why Choose Lily Communications

Established in 2009, Lily Comms offers an array of phone systems and services tailored to your requirements and budget. Plus, their team of experts are ready to help you maximise the performance of your system.

These professionals will collaborate with you to design a system tailored to your business requirements, guaranteeing maximum efficiency. You’ll be assigned an experienced account manager who will give you a thorough overview of all available options.

Their phone systems are perfect for small to medium-sized businesses. They come as a cloud-based solution or can be installed at your premises, supporting VoIP and traditional business lines.

They specialise in business communications and offer a selection of packages designed to boost efficiency and productivity for your company. Their dedication to working with their customers ensures your business will remain ahead of the competition – giving you peace of mind that your organisation has been prepared for whatever comes.

Features of Lily Communications

  • The most significant advantage of cloud-based solutions is that you don’t need to invest in any hardware. This keeps your IT costs low and allows teams to quickly update or upgrade as needed.
  • Another advantage of cloud-based phone systems is their accessibility – you can access them anytime from any device. This convenience is ideal for small businesses as it helps save on travel expenses and keeps you connected to your clients.
  • Finally, these phone systems are designed for ease of setup. You can customise them according to your individual needs and adjust them according to your staff’s preferences, making them a popular choice among business owners and IT specialists.
  • As an independent provider, they can offer up to 70% cheaper phone tariffs than significant networks’ offerings. Furthermore, their range of SIP trunks and business phone numbers come at competitive prices
  • Their phone systems have been tailored to be cost-effective and efficient for small businesses, so you can scale them up to support as many users as required. Furthermore, their phone systems require minimal upkeep and customisation according to your requirements.

Surevoip Phone Systems

Who Are Surevoip Phone Systems

Surevoip phone systems are Internet-based services that enable businesses to make telephone calls. They’ve become a popular option for small and medium-sized enterprises due to their advanced features and functionality that can help streamline a company’s communications.

Why Choose Surevoip Phone Systems

Surevoip is an Ofcom-registered Internet Telephony Service Provider that provides hosted VoIP solutions, SIP trunks and Inbound numbers to UK-based businesses. Its network is MPLS enabled for voice-over-Internet Protocol calls across two sites for redundancy and high availability. In June 2016, Surevoip earned the Best Business ITSP (Medium Enterprise) UK-wide award.

Features of Surevoip Phone Systems

  • SureVoIP’s VoIP optimised Internet connectivity takes all your telephone call traffic straight into the SureVoIP core network without having to go over the public internet.
  • VoIP inbound
  • VoIP outbound
  • Hosted VoIP
  • Fax to Email
  • Call forwarding
  • Conferencing
Horizon Phone Systems

Horizon Phone Systems

Who Are Horizon

Horizon Phone Systems are an excellent way to cut your business telephone costs and boost your team’s efficiency and productivity. They come with features usually only found on higher-end PBXs at a meagre monthly cost.

Why Choose Horizon Phone Systems

Horizon is a comprehensive business communications solution featuring fixed and mobile telephony capabilities managed through an intuitive web portal. Horizon is currently the leading cloud telephony provider on the market, offering unrivalled control and administration.

Gamma Horizon is a leading provider of business telecoms, having been instrumental in introducing VoIP into the UK. Our expertise lies in provisioning, installing, training and supporting all types of modern telephone system configurations needed by modern businesses.

Features of Horizon Phone Systems

  • Horizon Business Telephony System is feature-rich for any size business, providing everything you need to boost productivity and streamline internal/external communication processes.
  • Take advantage of powerful premium features like Hunt Groups, Music-on-Hold and Hot-Desking to work more efficiently, improve communication processes, and grow your business.
  • Horizon Contact, an innovative call handling add-on, gives you complete control over customer and inbound call centre operations, monitoring progress and ensuring no one gets left behind. You can quickly assess callers’ positions in the queue, redirect them to agents, and announce estimated wait times.
  • Horizon even allows you to add a receptionist console, giving your office complete visibility over who is on the phone and their activities – all from one central location, whether on your desktop computer or handheld device.

Business VoIP

What types of VoIP phone systems are there?

As with most of our own personal phone and broadband when it comes to business telephone systems it can pay to shop around and do a comparison. Many businesses will go to different providers and get quotes. This can be a time-consuming and frustrating process. Why use a comparison site for your business?

As technology has evolved so has the types of phone systems business can now have. The main ones used today are:

  • Key System Unit (KSU) — Otherwise known as KSU, Key phones or Key systems. This is the most basic type of business telephone system. It’s only suitable for small businesses with no more than 40 phone operators. It’s easy to use — most like your home phone system. No companies advertise this as its outdated and has no scalability which makes it not suitable for most businesses. Everything is manual with it. This is a good option for small one-man-band type companies.
  • Private Branch Exchange (PBX) — PBX based systems are more expensive than VoIP but can host a diversity of advanced features and is suitable for businesses with over 40 employees too. This was the system favoured by most companies before the introduction of VoIP system. With PBX there is usually a high upfront cost for all the equipment but it does allow you to have more advanced systems like automatic call routing. PBX also has an uninterrupted power supply allowing it to function even if there is a power cut. This type of phone system is suitable for nearly all businesses. There are two options if you want to go ahead with this option, you can either pay the equipment as an up-front cost or get a hosted PBX phone system. This gives you all the same features but is hosted in the cloud, so all equipment is owned by the provider.
  • Voice Over Internet Protocol (VoIP) — VoIP phone systems have become extremely popular in recent years partly. This is due to how advanced the system can be but also for how cost-effective it is. The line runs over the internet so makes it much easier and cheaper to make international calls. All you need is a computer or compatible device, a headset and an internet connection. It’s the same technology Skype uses so most of us are in some way familiar with it. Businesses prefer this phone system because you can talk to anyone in the world using it at a low cost. It also allows people to work flexibly so employees can work from home or while travelling to clients.

VOIP

VoIP phone line

How much does a VoIP phone line cost?

It all depends on 3 key factors –

  • The type of system you want
  • The Features you need
  • How many users

The more advanced you need it to be the more your telephone system will cost.

VoIP Phone System Providers

VoIP Phone System Providers

There are many business phone system providers in the UK so choosing one depends on what features and requirements are important to you. Fill out the form above and our team will be more than happy to help, we can offer bespoke solutions for any type of business, big or small.

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office VoIP phone system

Choosing the best office VoIP phone system for your business

With so much choice on the market now choosing a new office phone system can be daunting. There are hundreds of companies all claiming to offer you the best deal on your phone system and at the best price. So how can you be sure you are making the right decision? Using the right technology? Picking the best features? We have made a short and easy to follow guide to help you pick the best business phone system.

Step 1 — Start with what you have

If you already have an office phone system, you could save yourself money on the new one by using your existing equipment. Most businesses are now using or moving onto VoIP or cloud-based phone systems. This is generally because they are cheaper and allow you and your staff to work from anywhere with an internet connection.

So a key thing to consider if you are going for a VoIP business phone system — How reliable is your current internet connection? You may need to upgrade to a dedicated line if your connection is slow or drops out.

Step 2 — List what you need

There is now a diversity of features for business phone systems so it’s always a good idea to make a list. Each company have different needs, so take some time to think about what features are most important to your business. You may consider things like:

  • Call Recording
  • Transferring
  • Voicemail
  • International Calls
  • Video Calling
  • IVR System
  • Call Forwarding
  • Call Logging
  • CRM Integration

Step 3 — Get quotes from comparison specialists to get the best deal

When looking to acquire the cheapest business phone line getting some quotes is a key part of ensuring you get the best deal. We would recommend 3 because nobody wants to be inundated with sales calls and emails. This should be enough to give you a good idea of what is available on the market. When gathering your quotes it is important to ensure they are like for like. With so many providers offering different extras it is easy to get quoted for completely different volumes or features, which naturally can change the cost dramatically. Make sure all quotes are giving you the prices for:

  • The same amount of users
  • The same features
  • The same location
  • The same equipment

The final steps are deciding what provider to go with and signing the contract. If you opt for a VoIP system, installation can be extremely quick and you will usually be offered training on how to use the system itself. Most VoIP providers of business phone systems may do the installation and training over phone or video conference as it is run on software. Even the least technical among us can be successful in installing it.

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telephone systems

Why should I compare VoIP Hosted phone systems and providers?

As with most of the business services nowadays, it can pay off to shop around and check costs from multiple providers. However, it can be time-consuming and frustrating. However, we are here to help in case you want to save some time and money. Why should you use a comparison site for choosing the best business phone line?

  • You can save money – This is the main reason people will use price comparison websites. BT used to own the entire monopoly for phones. Now the market is flooded with many providers with different types of systems. Comparing prices through a specialised website can often save yourself a small fortune.
  • It’s convenient – Let’s face facts, who wants to spend hours speaking to multiple companies or re-entering the business details just to get some telephone systems quotes? Just enter your details once and get your quotes.
  • You get a better choice and variety – By allowing businesses to quote may end up getting a better tailored deal to your business requirmements. This can include services or perks that individuals might not be made aware of just by looking at providers’ websites.

Office VoIP Phone Systems

VoIP Costs

VoIP features and benefits

VoIP provides cheap and easy to use business phone services. One of the reasons for being so much cheaper is that call charges are bypassed, as it’s run over your internet. With VoIP you usually pay a small set up cost and then a monthly amount for your number. The fact that there are no call charges involved can make a huge difference if your business operates internationally. In general, VoIP will dramatically reduce your usual telecoms costs and can give you a superior service comparatively with traditional business phone systems.

You usually have two options with business VoIP packages:

  • Hosted VoIP – This is particularly good for small businesses, because it means your provider will maintain all equipment in their data centre. In this way, you don’t have to pay for any expensive hardware. This will have not negative effects on your business’ security.
  • Physical VoIP Switchboard – This type of VoIP service involves installing a switchboard into your premises and planning your own disaster recovery and security. Physical switchboards cost money to buy and maintain, so will usually mean an increased upfront cost.

Whatever package you decide is right for you, the other key benefits of VoIP are the added extras you can get. Some examples of the extras are the ability to block withheld numbers, transfer calls straight to your voicemail, video conferencing, ring back, three-way calls and much more. VoIP can form an important part of your disaster recovery plan. Because you can redirect calls at will, you can keep on using the same numbers, even if there’s a disaster which puts your company HQ out of action. All you need is an alternative location with an internet connection.

VoIP Benefits

VoIP Providers for Business

Business VoIP

James Ward
( CEO & Founder )

James Ward is CEO and founder of CompareYourBusinessCosts.co.uk, a website that won the Prestigious ‘Website of the Year’ only in its second year of operations in 2015. The website has grown organically since then offering comparisons on over 20 different products including insurance, energy, telecoms, card machines, coffee machines and much more. James has a range of interests including horse racing, skiing, rugby and boxing. He splits his time between home family life, friends, exercise and socialising.

Co Authors :

Ally Cox
( Blogger )

Ally Cox is a dedicated Copywriter and Blogger for CompareYourBusinessCosts.co.uk. In under two years, the platform achieved the esteemed accolade of ‘Website of the Year’. Since its award-winning debut, Ally has been instrumental in fostering organic growth for the website, expanding its offerings to encompass comparisons across a diverse range of over 20 products to help serve all your business needs.

Other useful links…

We Compare Top VoIP Phones Systems From providers such as Vonage, Ring Central, Mitel, Gamma & more!