15 Best VoIP Providers in the UK : The Ultimate Guide In this article our experts have compiled a comprehensive article based on genuine customer reviews, staff feedback, and our expert analysis:
Our Recommended VoIP Providers in 2024
bOnline – 4.9 out of 5 stars for being a fantastic all-rounder. LilyComms – 4.7 out of 5 stars for their outstanding customer support Ring Central – 4.6 out of 5 stars for their comprehensive add ons
UK’s Top VoIP Providers:
bOnline – From £7 per user per monthMicrosoft Teams – From £3.30 per user per monthLily Comms – Contact them for a quote Ring Central – Contact them for a quote Vonage – From £10 per user per month8×8 – Contact them for a quote GoTo – Contact them for a quote Grasshopper – From £11 per user per monthDialpad – From £11.90 per user per monthHiHi – From £12 per user per monthAvaya – From £16 per user per monthBT – From £25.01 per user per monthEnreach – From £20 per user per monthNuacom – From £14.99 per user per monthAircall – From £23 per user per month
How have we selected these providers?
For each provider we review, we assign them a score out of five based on the most useful comparable features and benefits we have selected for VoIP: price, useability, features/add-ons, customer rating/satisfaction, and speed of deployment.
The reasons we have selected these five comparable features for VoIP are for the reasons below:
Price: If you are running a business, cost is king. Why spend more if you could get the same or better service elsewhere?Usability : VoIP has progressed over the years to encapsulate so many different parts of the business – so we think you’ve got to have a system that is easy to use and works for your business.Features / Add-ons: Whilst one feature might be perfect for one business, it might not be needed in another. Please find the provider who provides the exact service you need and is not lacking.Customer Rating / Satisfaction: Of course, we must listen to what real, genuine customers say. We want you to be well-informed before deciding if there are positives and negatives.Speed of Deployment: When you’re ready to get going, you don’t want to wait weeks or months for your service to go live when you’ve got a business to run!
Why listen to our reviews?
We have been experts in comparing telecom products for over ten years, and before that, our CEO worked for Exponential-e, a well-respected telecoms company in London. We pride ourselves on our in-depth analysis, giving our users an unbiased review to make informed decisions.
Although we always look to provide our users with the most comprehensive recommendation based on our experience and research, please remember that there are over 50 VoIP providers in the UK, and each provider has its own features and benefits that might be perfect for your company.
For a comprehensive comparison, use our comparison tool here today.
Topics covered in this article include:
What is Business VoIP? VoIP is essentially a telephone system that uses an Internet connection rather than a standard telephone line. It works by changing an analogue voice signal to digital, which can then be transferred in small IP packets across a broadband Internet connection.
How Does VoIP Work? VoIP works on a multitude of devices, such as computers and mobile phones. Firstly, you speak into the microphone of your device, and then this analogue signal goes through a digital transformation into an IP packet, which is compressed and traversed across the web. Once this packet reaches its intended destination, it is converted back into audio to complete the conversation.
What are the Benefits of VoIP? Compared to old-school telephone systems, the benefits of VoIP are vast. For instance:
You don’t necessarily need a handset because you can use your computer or mobile phone, saving significantly on hardware costs.
Its plug-and-play nature means you can order a softphone over the Internet and have it up and running within minutes.
Because calls are run over the Internet, call cost is significantly reduced (especially international and long-distance)
Unlike their legacy counterparts, VoIP phones can integrate with hundreds of applications, such as CRM and reporting software.
With VoIP, if you have Internet, you have a phone; therefore, you can work from anywhere in the world !
In the same way you can get one phone up and running in minutes, you can also scale up hassle-free as your business grows or moves location.
What are the Disadvantages of VoIP? In the same way there are many benefits of VoIP over old phone systems, there are equally some drawbacks, including:
If you don’t have Internet, you don’t have a phone; therefore, you must have a stable Internet connection!
Call quality is based on the speed and stability of your Internet connection, and therefore, if you have poor internet speeds, this can result in an inconsistent call quality .
As VoIP connections are made via the Internet, this can cause potential security issues. To avoid this, make sure your VoIP provider is reputable and has substantial levels of encryption.
How Much Does a VoIP System Cost? Our extensive market research shows that the average price of VoIP today tends to be around £10 to £12 per user per month .
Skype and Lily Comms are the cheapest providers at just £4 and £6 per user per month, respectively, whereas the more premium providers exceed £20 per user per month .
It is important to note that these prices are for basic models and tend to increase in cost as you add features and benefits.
What are the Types of VoIP? There are many different types of VoIP, including hosted VoIP, cloud-based VoIP, and unified comms. Hosted and cloud-based VoIP are very similar in the sense that the systems are both hosted by the service provider. Unified comms is also hosted by the service provider but generally includes other services such as video or web conferencing.
What are the Features of VoIP? As time goes on, VoIP providers are adding more features to benefit businesses. The standard features obviously include standard calling, call forwarding, voicemail, and international calling. More premium or advanced features can include auto attendant, video conferencing, CRM integration and reporting, call recording, virtual phone numbers, and much more.
What are Unified Communications? Unified communications are essentially a progression of the standard VoIP phone system. Whereas your bog-standard VoIP phone will just make calls, a unified communication system can allow businesses to communicate via many different means, including e-mail, text, video conferencing, instant messaging, fax, and more. Most of the UK’s best VoIP providers offer some form of unified communications as standard or via add-ons.
How to choose a VoIP Provider in the UK When choosing a VoIP provider in the UK, you first must decide how mission-critical your phone system is. If your business can function without your VoIP phone, then you could look at the cheaper end of the market. However, if your business relies, to a certain extent, on your phone system, then it is vital that you pick a provider with high levels of security and reliability.
When choosing a VoIP provider, it is also essential to be sure that your provider will be around if you are using the phone system – so it is essential to pick a provider with a good track record and longevity in the market.
With all business purchases, ensuring you get the best price is important. Therefore, you shouldn’t take features you will not use and ensure you compare multiple providers before settling.
Business VoIP Providers Review Now that you are fully updated about VoIP, here is our 2024 summarised list and reviews of the UK’s best VoIP providers.
We want to remind you that the best VoIP provider will change based on a company or individual’s needs, so be sure to run a full market comparison based on your specific needs with our handy comparison engine here .
bOnline
Our performance rating out of 5 stars:
Our Overall Rating 4.9 out of 5 stars
Price 4 .9 out of 5 stars
Usability 4 .9 out of 5 stars
Features 5 .0 out of 5 stars
Customer Rating 4 .4 out of 5 stars
Speed 4 .8 out of 5 stars
What other people think of bOnline:
Real customer review summary:
Based on the Trustpilot reviews for bOnline, positive reviews mention good call quality, reliable customer service, and competitive pricing. However, some users report challenges with setting up or managing the service, however they provide an excellent array of features and connectivity .
Positive Customer Reviews:
Negative Customer Reviews:
bOnline: Video from a user’s perspective:
bOnline : Visual from a user’s perspective:
bOnline: The design & how it affects users:
bOnline has a very simple interface that requires minimal training for staff. Their offer a few apps so you can access their softphones on your smartphone, meaning you do not need to invest in expensive hardware.
bOnline: What sets it apart from its competitors?
bOnline VoIP systems are aimed at startups, freelancers or growing small businesses and are therefore priced accordingly (we think very fairly!)
Features of bOnline
From our extensive research, bOnline offers multiple products, including VoIP, business fibre Internet, business broadband, domains, and emails. It has over 50,000 business clients and is a multi-award-winning company, including ‘best VoIP for small business in 2023’. Their products integrate with Microsoft, and you are offered over 45 add-on features with their reasonably priced plans.
Pros and Cons of bOnline
bOnline VoIP Pros and Cons
Pros Cons
Quick and straightforward setup process
1-1 training and onboarding support
Dedicated mobile and desktop applications offer convenient access to communication tools across devices.
Comprehensive features are presented in an intuitive interface
Doesn’t offer many options for phone selection
Our own experience with the pros & cons of bOnline:
bOnline is probably one of the most straightforward VoIP systems to set up and get going. They claim it only takes 2 minutes to get started with their systems, and we will vouch for that! Their free app is also updated regularly, so you don’t need to worry too much about it becoming laggy or buggy. They have won over five major awards in the past three years alone, from ‘Best VoIP for Small Business’ (Comms Council UK) to the winner of the ‘Top 10 Business Solutions’ (Evening Standard)
The evolution of bOnline over the years:
Improvements:
bOnline is very affordable for a single user at £7 per month. It includes over 40 features and a reasonable 12-month contract. If you are a small business owner who doesn’t need more than 100 outbound landline minutes, this is a great deal, and you will also receive unlimited inbound calls as standard.
Issues:
While the initial cost of the bOnline plans is attractive, it can quickly add up if you need to add on any features or integrations (starting at £5 extra a month). This may not affect sole traders or freelancers who do not need any elaborate add-ons, but be wary if you need to make international calls or add features such as HD video conferencing.
How can I purchase bOnline ?
Direct:
Alternatively:
Our Overall Thoughts on bOnline VoIP Systems
From our experience, setting up the system is remarkably swift and straightforward, making it an attractive choice. The starter plan’s pricing is particularly enticing. However, a potential drawback arises if you already possess a compatible desk phone from another provider you wish to retain. In such cases, you might require an additional device, but you can use your existing smartphone if you wish. While utilising bOnline apps for various platforms is an alternative, it may not suit everyone’s preferences – as always this will depend on your business needs. We think that having the option to manually input SIP credentials on multi-line desk phones would enhance flexibility and usability in such scenarios.
Microsoft Teams VoIP
Our performance rating out of 5 stars:
Our Overall Rating 4.7 out of 5 stars
Price 4.7 out of 5 stars
Usability 4.8 out of 5 stars
Features 4.9 out of 5 stars
Customer Rating 4.6 out of 5 stars
Speed 4.8 out of 5 stars
What other people think of Microsoft Teams:
Real customer review summary:
Users seem to praise MS Teams usability , particularly for those already familiar with the Microsoft 365 suite. Integration with other Microsoft applications and features like video conferencing are also strengths. However, some reviews mention limitations in call recording functionalities or feature gaps compared to dedicated VoIP solutions. Pricing can also be a consideration, as it depends on your specific Microsoft 365 plan but it is generally considered very affordable.
Positive Customer Reviews:
Negative Customer Reviews:
Microsoft Teams: Video from a user’s perspective:
Microsoft Teams : Visual from a user’s perspective:
Microsoft Teams: The design & how it affects users:
Microsoft Teams is very straightforward to download and set up, and users can get going in just a few minutes. We use teams often and find it very simple and easy to use.
Microsoft Teams: What sets it apart from its competitors?
It may seem obvious but the biggest drawcard for Microsoft Teams is its seamless integration with Microsoft 365. It has a multitude of integrations and is easy to implement across various departments.
Features of Microsoft Teams VoIP
With Teams, you do not need to have any hardware, as you can make and receive calls directly from your app (desktop or smartphone). Depending on your plan, you may be entitled to unlimited calls, with international calls at a pleasantly competitive rate.
Microsoft Teams also features most of the standard features you would expect from a VoIP provider, such as caller ID, voicemail, auto attendant and call management.
Pros and Cons of Microsoft Teams
Microsoft Teams VoIP Pros and Cons
Pros Cons
The best integration with Microsoft Teams and Microsoft 365.
Wide range of calling plans.
Detailed call quality metrics provide deep insight into the system.
Limited tools for presenters to share information.
Lack of a recording button for capturing important sessions for future reference
Our own experience with the pros & cons of Microsoft Teams :
Microsoft Teams does everything that you need from a standard VoIP just fine. It is not going to show you anything groundbreaking, but it is a reliable communication. We like the file sharing aspect, and the range of integrations that are available.
The evolution of Microsoft Teams over the years:
Improvements:
Microsoft Teams is incredibly user-friendly, making it very easy for peer-to-peer sharing and collaboration. We love the project management features and the simplicity of the file-sharing options.
Issues:
If you are looking for a comprehensive/intuitive UI experience, Teams probably isn’t for you. It is a little slow compared to others when adding useful updates – for example, the ability to reply to comments in the chat section within the last year.
How can I purchase Microsoft Teams ?
Direct:
Alternatively:
Our Overall Thoughts on Microsoft Teams VoIP Systems
Microsoft Teams Phone scales to meet the needs of small teams, medium-sized businesses, and large enterprises. Features and functionalities can be adjusted based on your organisation’s size and communication requirements. The mobile app and cloud-based nature of Teams Phone allow users to stay connected and manage calls from anywhere, which is ideal for businesses with geographically dispersed teams or those adopting hybrid work models. We were first introduced to MS Teams during the covid lockdowns, and it allowed for a seamless transition from office-based to remote working.
Lily Comms
Our performance rating out of 5 stars:
Our Overall Rating 4.7 out of 5 stars
Price 4.3 out of 5 stars
Usability 4.5 out of 5 stars
Features 4.8 out of 5 stars
Customer Rating 4.6 out of 5 stars
Speed 4.9 out of 5 stars
What other people think of Lily Comms:
Real customer review summary:
Customers are very satisfied with Lily Comms, with over 1,300 5-star reviews, with users highlighting their responsiveness to issues and helpfulness in resolving them. Customers find the pricing of Lily comms very affordable, and the features plentiful and easy to use.
Positive Customer Reviews:
Negative Customer Reviews:
Lily Comms: Video from a user’s perspective:
Lily Comms : Visual from a user’s perspective:
Lily Comms: The design & how it affects users:
Lily Comms covers such an enormous range they can offer solutions for many kinds of small and medium-sized businesses. They are suitable for bespoke needs, and offer a one-stop-shop solution.
Lily Comms: What sets it apart from its competitors?
Lily Comms provides efficient and cost-saving technology. Although they are a relative newcomer to the market, they are already a fan favourite due to their tailored phone systems.
Features of Lily Comms
Lily Comms are perhaps best known for their hosted VoIP systems, which eliminates the need for traditional on-premise PBX hardware, giving you more room and budget for greater scalability and flexibility.
(Within the UK) you can enjoy unlimited calls to both landline and mobile phones, and depending on your plan you can add international calls (for an additional fee). Like most VoIP systems, you can add a huge range of call management features, again the amount of which will be dependent on the plan you choose.
We love that you can add a virtual receptionist to greet callers. This is called an auto-attendant, and they can direct customers to the appropriate extension or department, and collect general information before passing them across.
Pros and Cons of Lily Comms
Lily Comms VoIP Pros and Cons
Pros Cons
Provides a choice between hosted VoIP or on-premise phone systems
Systems are flexible and
Ideal for remote working
Offers 24/7 support
Fantastic customer reviews
Lack of pricing information
Absence of details regarding support options
Our own experience with the pros & cons of Lily Comms :
We think Lily Comms are an excellent solution for small and medium businesses. Their Leeds based support team has great reviews, and as a smaller company they are able to provide their customers with personalised care and solutions that you may not be able to receive from a larger company.
The evolution of Lily Comms over the years:
Improvements:
Lily Comms has 97% 5-star reviews on Trustpilot, so they are doing something right! Their reviews are combined across their services (including broadband and leased lines), so you can receive a comprehensive connection and communication solution from them if you wish, saving you time and money.
Issues:
As with a lot of VoIP providers on this list, we think Lily Comms would benefit from a more open approach to their pricing structure on their website.
How can I purchase Lily Comms VoIP systems ?
Direct:
Alternatively:
Our Overall Thoughts on Lily Comms VoIP Systems
If you are seeking a tailored solution or wish to build from the ground up, Lily Comms presents an excellent option for small and medium businesses, boasting an impressive track record. With offerings catering to businesses of up to 3500 individuals, Lily Comms provides particularly compelling options for startups needing comprehensive solutions.
Businesses favouring a single-provider approach encompassing internet services, devices, and phone systems will find Lily Comms to be an ideal choice.
Ring Central
Our performance rating out of 5 stars:
Our Overall Rating 4.5 out of 5 stars
Price 4.5 out of 5 stars
Usability 4.7 out of 5 stars
Features 4.9 out of 5 stars
Customer Rating 4.4 out of 5 stars
Speed 4.8 out of 5 stars
What other people think of Ring Central:
Real customer review summary:
Customers are delighted with Ring Central, particularly liking its user-friendly interface. It offers a range of prices (starting at around £15 per user) and a wide range of features. Customers also find the cloud-based system to work very efficiently.
Positive Customer Reviews:
Negative Customer Reviews:
Ring Central: Video from a user’s perspective:
Ring Central : Visual from a user’s perspective:
Ring Central: The design & how it affects users:
Ring Central is heavily praised for its easy-to-setup mobile and desktop app, which allows users to get started in minutes.
Ring Central: What sets it apart from its competitors?
Ring Central is an excellent solution for small businesses that need a straightforward phone system. They are straightforward to use and set up, so they are suited to a wide range of small teams.
Features of Ring Central
If you are based in the USA, you can make and receive unlimited calls. In addition, you can make calls to other companies at very competitive rates. The standard VoIP features apply here, and if you are looking for a company that can provide heavily automated solutions to your VoIP needs, look no further.
Pros and Cons of Ring Central:
Ring Central Pros and Cons
Pros Cons
Significantly enhanced video conferencing capabilities.
AI-driven transcription and call analysis services.
Improved collaboration features facilitate teamwork.
Abundance of supplementary applications available.
Customisation options for reports are limited.
The configuration process can be laborious
Our own experience with the pros & cons of Ring Central :
Ring Central is great for remote or hybrid companies due to the ease of installation on both their smartphone and desktop applications. They provide companies with an affordable solution to their VoIP needs; however, as their system isn’t as robust as some of the bigger companies, we do not recommend them for larger businesses or those that aren’t looking for extensive automation.
The evolution of Ring Central over the years:
Improvements:
In April 2023, Ring Central completely overhauled their company’s pricing and plan structure. In doing so, they allowed their Core customers to host video calls with no extra cost.
Issues:
A lot of Ring Central features are aimed at a US-based customer base, including unlimited calls across the USA and Canada. It would be nice to see an option like this for their UK-based clientele.
How can I purchase Ring Central ?
Direct:
Alternatively:
Our Overall Thoughts on Ring Central VoIP Systems
RingCentral MVP stands as a longstanding Editors’ Choice selection, and rightfully so. It has transformed from a premier enterprise-grade VoIP service to a robust collaboration platform, now featuring AI-enhanced video captioning and an extensive array of third-party integrations. Since their update in April 2023, customers have been treated to a wide range of features as standard that would certainly cost extra elsewhere.
Vonage
Our performance rating out of 5 stars:
Our Overall Rating 4.1 out of 5 stars
Price 4.2 out of 5 stars
Usability 4.5 out of 5 stars
Features 4.6 out of 5 stars
Customer Rating 3.8 out of 5 stars
Speed 4.5 out of 5 stars
What other people think of Vonage:
Real customer review summary:
Customers are quite satisfied with Vonage, however reviews are mixed about its usability. It offers a range of prices (starting at around £15 per user, similar to Ring Central) and a wide range of features. Customers also find the Ring Central cloud-based system to work very efficiently. Customer reviews raise concerns about hidden fees.
Positive Customer Reviews:
Negative Customer Reviews:
Vonage: deo from a user’s perspective:
Vonage : Visual from a user’s perspective:
Vonage: The design & how it affects users:
Vonage offers its VoIP solutions in three different packages: Mobile (entry-level that supports both mobile and desktop softphone apps), Premium and Advanced. Each tier comes with a new set of features, but all come with unlimited calls and messages, team chat, and over 20 third-party app integrations as standard.
Vonage: What sets it apart from its competitors?
Vonage has recently transformed from a standard VoIP service to a fully-fledged unified communications-as-a-service (UCaaS) platform.
Features of Vonage
We really love the catalogue of self-help and training materials available for Vonage users, it allows customers to educate themselves and their team without the need for constant support.
You can find all the usual VoIP features with Vonage but be careful as quite a few add-ons incur fees that can quickly add your monthly total up to a much higher rate than anticipated.
Pros and Cons of Vonage
Vonage VoIP Pros and Cons
Pros Cons
Extensive array of features for both administrators and users
Well-developed mobile and desktop applications for enhanced accessibility
Introduction of an AI-based Virtual Receptionist.
Abundance of training resources and self-help materials
Importing contacts necessitates navigating through multiple steps, potentially cumbersome for users
Many features incur additional costs
Our own experience with the pros & cons of Vonage :
We really like the simplicity of the Vonage Administration portal, which provides admin with a dashboard to manage their users, system and all extensions. Depending on your add-ons/plan, it will also give access to various additional features.
The evolution of Vonage over the years:
Improvements:
Users really like the reporting features of Vonage, which can make your staff training and reviews a breeze! They integrate with powerful software such as Microsoft Power BI, so you can also make your own reports.
Issues:
A lot of users complain about the hidden costs associated with Vonage’s features, most of which cost around £3-£4 a month extra each, per user.
How can I purchase Vonage ?
Direct:
Alternatively:
Our Overall Thoughts on Vonage VoIP Systems
Vonage stands out with its feature-rich solutions for businesses of all sizes, from small enterprises to large corporations. The robust marketplace enhances its offerings by allowing users to integrate additional capabilities seamlessly. However, some design flaws and relatively high costs compared to other VoIP providers that we have reviewed may present user challenges.
8×8
Our performance rating out of 5 stars:
Our Overall Rating 4.2 out of 5 stars
Price 4.0 out of 5 stars
Usability 4.3 out of 5 stars
Features 4.7 out of 5 stars
Customer Rating 4.0 out of 5 stars
Speed 4.5 pleasant of 5 stars
What other people think of 8×8:
Real customer review summary:
Customers are satisfied with 8×8. However, reviews do not like the lack of transparency with pricing. 8×8 does, however, offer a comprehensive range of features. Customers’ reviews are positive, and they find the 8×8 system to work very efficiently with a good internet connection.
Positive Customer Reviews:
Negative Customer Reviews:
8×8: Video from a user’s perspective:
8×8 : Visual from a user’s perspective:
8×8: The design & how it affects users:
8×8 offers a massive portfolio of VoIP and communications solutions. Through their admin portal, users can utilise a wide range of apps and tools to develop bespoke systems for internal and external comms, giving you a rather unlimited range of possibilities for your VoIP needs.
8×8: What sets it apart from its competitors?
8×8 is known to be a leading VoIP provider, offering a range of chat, phone and video solutions to a multitude of businesses worldwide. They offer a massive range of popular integrations at a very affordable price.
Features of 8×8
Aside from all the standard VoIP features, 8×8 comes with unlimited international and domestic calling. You can add as many users to your plan as you like and host video/audio calls for up to 500 participants.
They have a chat room feature like that of MS Teams, as well as the option to have public or privately streamed YouTube meetings.
Pros and Cons of 8×8
8×8 Pros and Cons
Pros Cons
Comprehensive feature set in the base package, incorporating video conferencing capabilities.
Simple setup process for all applications.
Enhanced mobile video functionality compared to previous iterations.
Introduction of the new Frontdesk feature tailored for receptionist roles.
Certain user settings can only be configured through bulk editing.
Lacks certain productivity features available in competing products.
Analytics reports lack configurability, potentially restricting insights/data analysis options.
Our own experience with the pros & cons of 8×8 :
8×8 provides users with a fully adaptable and ever-evolving VoIP solution that is simple to use, with enough complex features to suit any sized business.
The evolution of 8×8 over the years:
Improvements:
We love 8×8 addition of standard international calling, which is often an expensive add-on for users. While their complex range of apps and features makes them appealing for most companies, they are unnecessary for tiny teams, who probably wouldn’t get as much value for money as their mid-sized and enterprise-level counterparts.
Issues:
Users have complained about the lack of updates offered, making some features not work correctly.
How can I purchase 8×8 ?
Direct:
Alternatively:
Our Overall Thoughts on VoIP Systems
8×8 X Series continues to be an attractive choice for businesses seeking a comprehensive range of features without exceeding their budget. Additionally, it boasts a user-friendly interface that both users and administrators will find appealing. However, there is usually still some training required, due to the sheer size of their portfolio and applications offered.
GoTo Connect
Our performance rating out of 5 stars:
Our Overall Rating 4.4 out of 5 stars
Price 4.3 out of 5 stars
Usability 4.5 out of 5 stars
Features 4.5 out of 5 stars
Customer Rating 4.4 out of 5 stars
Speed 4.5 out of 5 stars
W hat other people think of GoTo:
Real customer review summary:
Customers are satisfied with GoTo and like the range of plans pricing, starting at around £15 per user/ month. GoTo is known to provide a comprehensive range of features, and customers like the easy-to-use interface. Customers’ reviews are primarily positive, and they find the GoTo systems to work very efficiently with a good internet connection.
Positive Customer Reviews:
Negative Customer Reviews:
GoTo: Video from a user’s perspective:
GoTo : Visual from a user’s perspective:
GoTo: What sets it apart from its competitors?
GoTo has adapted to a post-Covid world, facilitating some of the best remote connection options on the market. For teams that are dispersed geographically or in an office/remote approach, this is invaluable for keeping teams connected and collaborating effectively.
Features of GoTo
GoTo offers all of the standard VoIP features you would expect from an award-winning VoIP provider. It also integrates a range of communication channels into a single platform, allowing one single unified solution for video, voice, team chats, and messaging. This helps you streamline your business communications and avoid switching between applications.
Pros and Cons of GoTo Connect
GoTo Connect VoIP Pros and Cons
Pros Cons
Easy scalability makes it adaptable to business growth and changing needs.
Offers excellent value for money
Enjoys a strong reputation among users for reliability and performance.
Wide range of integrations
Limited variety of features compared to some competitors.
Lacks security features
Lacks 24/7 user support channels, which may impact accessibility and assistance.
Fewer ready-made integrations with other platforms or software.
Our own experience with the pros & cons of GoTo :
We think GoTo is a great solution for remote or scattered teams. In addition, teams with limited IT resources and training can benefit from its cloud-based and easy-to-use architecture, which eliminates the need for any on-premises maintenance or hardware—ultimately saving businesses money.
The evolution of GoTo over the years:
Improvements:
A stand-out feature GoTo offers is its pay-as-you-go model, which breaks free from the stereotypical mould of traditional phone systems. This allows businesses to stay in control of their bottom line. We also love their easy-to-use app, which allows businesses to collaborate and take or make calls from anywhere worldwide.
Issues:
Due to the sheer number of integrations offered, packages can become quite complex, therefore needing hands-on training to understand if they are opting for some of their more advanced integrations.
How can I purchase GoTo ?
Direct:
Alternatively:
Our Overall Thoughts on GoTo VoIP Systems
We highly recommend GoTo to startups due to its excellent value for money, ease of setup and configuration, and diverse professional communication features, even on its most affordable plan. It stands out for its scalability and positive reputation among users.
However, GoTo offers a smaller variety of advanced features than some competitors and has limited integration options with other software platforms. Additionally, it lacks a 24/7 support live chat feature, which should be noted.
Grasshopper
Our performance rating out of 5 stars:
Our Overall Rating 4.1 out of 5 stars
Price 4.5 out of 5 stars
Usability 4.8 out of 5 stars
Features 4.2 out of 5 stars
Customer Rating 3.8 out of 5 stars
Speed 4.5 out of 5 stars
What other people think of Grasshopper:
Real customer review summary:
Customers are delighted with Grasshopper’s pricing, starting at around £11 per user/ month. Grasshopper is known to provide a basic suite of features, and customers highly praise the easy-to-use interface. Customers’ reviews are mainly positive, and they find the Grasshopper systems to work very efficiently with a good internet connection.
Positive Customer Reviews:
Negative Customer Reviews:
Grasshopper: Video from a user’s perspective:
Grasshopper : Visual from a user’s perspective:
Grasshopper: The design & how it affects users:
Grasshopper call quality is exceptional because it connects via traditional phone lines rather than VoIP. This can make set-up a little more restrictive, but it is worth it if you are looking for the highest quality of calls.
Grasshopper: What sets it apart from its competitors?
Grasshopper provides some useful features in addition to the regular host of VoIP features and applications, such as custom greetings, instant responses, and call reporting. Grasshopper offers an advanced user interface at no extra cost (however, you do need to phone up to receive it as an add-on to your account).
Pros and Cons of Grasshopper
Grasshopper VoIP Pros and Cons
Pros Cons
Competitive pricing compared to other options.
Rapid and straightforward setup process
Provides essential features of a business phone system, such as basic call routing/IVR, voicemail, and faxing
Relies on existing landlines or mobile phones for operation.
Limited feature set beyond the fundamental functionalities
Our own experience with the pros & cons of Grasshopper :
We like that Grasshopper offers users the option to pay by the minute or buy a bulk minute plan, which is incredibly competitively priced. This allows seasonal businesses with fluctuating needs to adapt their VoIP system to their changing needs. While users express that it is incredibly cost-effective and straightforward, they complain that a lack of CRM integrations could deter some businesses.
The evolution of Grasshopper over the years:
Improvements:
Grasshopper is incredibly affordable and easy to use. If you are looking for basic features, Grasshopper is reliable and allows you to connect with any phone line you already have through forwarding.
Issues:
Some users have complained about the CRM limitations being quite restricting and making Grasshopper not suitable for those looking to scale their company. It would be helpful if they offered a way to back up messages, as customers can find missing conversations quite limiting their ability to provide excellent customer service.
How can I purchase Grasshopper VoIP ?
Direct:
Alternatively:
Our Overall Thoughts on VoIP Systems
Grasshopper targets small to midsize businesses (SMBs), offering a robust feature set, strong mobility support, and an attractive price point. This segment is a solid contender for businesses seeking reliable communication solutions; however, it may not be best for businesses looking for flexibility and scalability.
Dialpad
Our performance rating out of 5 stars:
Our Overall Rating 4.4 out of 5 stars
Price 4.2 out of 5 stars
Usability 4.6 out of 5 stars
Features 4.7 out of 5 stars
Customer Rating 4.3 out of 5 stars
Speed 4.5 out of 5 stars
What other people think of Dialpad:
Real customer reviews:
It is challenging to find enough reviews either way to say how satisfied customers are with Dialpad; however, we agree it is mostly positive. Customers do not like the lack of transparency with pricing. Dialpad provides a sturdy range of features.
Positive Customer Reviews:
Negative Customer Reviews:
Dialpad: Video from a user’s perspective:
Dialpad : Visual from a user’s perspective:
Dialpad: The design & how it affects users:
Dialpad has an excellent mobile and web browser app that integrates seamlessly with each other. It lets you send and receive calls in different ways. You can use your Internet broadband, your existing mobile service, or even Wi-Fi as a backup in locations where reception may not be ideal.
As a UCaaS service, it offers a multifaceted communication approach. In addition to standard VoIP options, users can host video meetings, send texts and calls, and much more.
Dialpad: What sets it apart from its competitors?
Dialpad is at the forefront of innovation, offering users advanced AI-powered features such as sentiment analysis, automated call summaries, and real-time call-to-coaching.
If you contact them directly, you can get a free 14-day trial, which is a great way to test their multiple apps on various devices.
In addition to the usual VoIP features such as video conferencing (for up to 1000 people, may we add!), Conference calling, call analytics, and cool recording, users also have access to unlimited domestic calling and their business phone number.
Pros and Cons of Dialpad
Dialpad VoIP Pros and Cons
Pros Cons
AI-powered call transcription identifies and highlights actionable content within calls, enhancing productivity and follow-up actions.
Desktop client functions as a central communications hub, streamlining access to various communication channels and tools.
The introduction of geographic call routing features improves call routing efficiency and enhances user experience.
Video conferencing remains an add-on feature for meetings with more than 10 participants, potentially adding to overall costs.
Analytics report lacks call quality information, limiting insights into call performance and user experience metrics.
Our own experience with the pros & cons of Dialpad :
We think that the AI-powered features offered by Dialpad are an excellent tool for small to medium-business teams who may not have the time or resources that a larger company would have for call training. They are adapting to the future,
and the payoff for users is plentiful.
The evolution of Dialpad over the years:
Improvements:
Dialpad is incredibly easy to set up. All you have to do is set up a user in their web interface, enter a four-digit code on your phone, and you are good to go! It is a fantastic and affordable solution for call centres with a hybrid work approach.
Issues:
We have noticed that while the dial pad’s AI-driven features are fantastic, users report issues with their 24/7 support line, which could use an upgrade. Some users also complain about difficulties logging in to the various applications and needing to upgrade their plan to access the integration library.
How can I purchase Dialpad ?
Direct:
Our Overall Thoughts on Dialpad VoIP Systems
Dialpad is a reliable option for businesses seeking a software-centric solution. Since our last review, it has strengthened its offering by enhancing its AI-based voice transcription and intelligent alerting capabilities. Additionally, Dialpad has expanded its range of integrations with other software, providing users greater flexibility and functionality.
Hihi
Our performance rating out of 5 stars:
Our Overall Rating 4.3 out of 5 stars
Price 4.1 out of 5 stars
Usability 4.5 out of 5 stars
Features 4.4 out of 5 stars
Customer Rating 4.0 out of 5 stars
Speed 4.4 out of 5 stars
What other people think of HiHi Phones:
Real customer review summary:
There are minimal reviews on HiHi phones online, but they have exceptional scores on Trustpilot. However, customers do not like that they do not advertise their pricing. Customers are fond of the Android compatibility and interface. There are minimal reviews either way about their speed and connectivity.
Positive Customer Reviews:
Negative Customer Reviews:
HiHi Phones: Video from a user’s perspective:
HiHi : Visual from a user’s perspective:
HiHi: The design & how it affects users:
Hihi and its customers boast about their systems’ true in-office and remote functionality, incredible selection of features, and intuitive app.
HiHi: What sets it apart from its competitors?
HiHi has one of the highest ratings of all the VoIP providers we have reviewed on Trustpilot, with over 95% of those reviews being five stars. Customers appreciate the support they receive throughout the customer journey, from pre-installation to ongoing support; their team truly cares about their customers.
Features of HiHi
One of HiHi’s best features is HiHi Connect and its various applications, all of which have received positive feedback on the respective app stores. These apps enable you to access a wide range of traditional VoIP features as well as video conferencing (plan-dependent) from a smartphone or tablet.
HiHi has a Google certification, enabling users to utilise various Google Workspace features and applications.
The HiHi VoIP systems also integrate seamlessly with the HiHi Vision CRM system, allowing users to centralise their customer interactions with VoIP systems.
Pros and Cons of Pros and Cons of HiHi
HiHi VoIP Pros and Cons
Pros Cons
Flexible and customisable for individual and business needs.
Great sound quality for clear communication.
User-friendly interface and easy setup process.
Enhanced features for business use, such as video conferencing.
It may be relatively more expensive than basic phone options.
Limited availability of advanced features compared to higher-end phone systems.
Additional training may be required for users to utilise all features fully.
Technical support and troubleshooting may be limited or require additional fees.
Our own experience with the pros & cons of HiHi :
We have h ad a great experience with HiHi; their products are straightforward and easy to use, adaptable to office-based or remote working, simple to set up and offer smaller businesses the VoIP capabilities usually reserved for larger companies with a much wider team and budget.
The evolution of HiHi over the years:
Improvements:
We think that one of the best things HiHi has done is create a powerful and versatile range of applications that have allowed businesses to adapt to the challenges that COVID-19 placed on workspaces and the changing work environments that followed.
Issues:
While only 2% of HiHi’s reviews on Trustpilot are one star, the few negative reviews they do have to complain of lengthy contracts of up to seven years, with no break clauses – and with each two-year upgrade offered, their seven-year contract is also renewed. So, as always, read all the small print of any contracts before signing.
How can I purchase HiHi Phones ?
Direct:
Alternatively:
Our Overall Thoughts on HiHi VoIP Systems
HiHi phones provide numerous advantages to users, particularly business owners. Renowned for their flexibility, exceptional sound quality, and customisable features, these phones cater to individual and business requirements. If you are searching for a reliable phone solution for your home or office, HiHi presents an excellent option worth considering.
Avaya
Our performance rating out of 5 stars:
Our Overall Rating 4.0 out of 5 stars
Price 3.8 out of 5 stars
Usability 4.2 out of 5 stars
Features 4.8 out of 5 stars
Customer Rating 3.6 out of 5 stars
Speed 4.4 out of 5 stars
What other people think of Avaya:
Real customer review summary:
Avaya is a well-established VoIP player. Customer reviews, however, are very mixed. Avaya is praised for its reliability and extensive features, though customers find its customer support lacking. Avaya seems best suited for businesses with complex connectivity needs rather than small businesses and sole traders.
Positive Customer Reviews:
Negative Customer Reviews:
Avaya: Video from a user’s perspective:
Avaya : Visual from a user’s perspective:
Avaya: The design & how it affects users:
The Avaya Site Administrator tool and Communication Manager are valuable tools for IT teams to program, write, and update specific vectors, making them suited to larger companies with in-house IT teams.
Avaya: What sets it apart from its competitors?
Avaya can offer robust solutions for large teams’ unified contact centre needs. They are scalable, and users seem impressed with their Cloud Office conferencing features.
Features of Avaya
Avaya allows businesses to meet and exceed the challenges of remote or hybrid working. In addition to the traditional VoIP features, it allows for multi-experience collaboration across various devices, modalities, and touchpoints.
They offer flexible subscription models that can grow and change as your business needs do. With their cloud phone systems, you can set your team up for non-stop productivity anywhere in the world. They also have a well-rated app that allows users to utilise the traditional VoIP features and text and chat from any logged-in device.
Pros and Cons of Avaya
Avaya VoIP Pros and Cons
Pros Cons
Wide range of products and services catering to diverse business needs.
Seamless voice and messaging functionalities integration into your applications and customer journey.
Challenges in accessing customer support when assistance is needed.
Our own experience with the pros & cons of Avaya :
Avaya offers users a rich portfolio of features and products that can be customised to suit a wide range of business needs. Their video conferencing system, Avaya Spaces, works seamlessly for large quantities of participants (600+) with minimal lag or disruption.
The evolution of Avaya over the years:
Improvements:
We love the Avaya Enterprise Cloud, which runs on a dedicated instance of Microsoft Azure. This gives your business an entirely dedicated system, allowing you to file share, communicate, and collaborate without disruption. Users highly regard this system, and it is an ideal solution for large businesses with extensive reach.
Issues:
Avaya does not have many reviews online, with only 5 Trustpilot reviews. However, researching various sites tells us that users have issues with the functionality of the VoIP products offered by Avaya, stating that there can be many bugs and instability.
How can I purchase Avaya ?
Direct:
Alternatively:
Our Overall Thoughts on VoIP Systems
Avaya has established itself as a critical player in the VOIP sector, offering a comprehensive suite of solutions under Avaya OneCloud tailored to various business requirements. The CPaaS package facilitates the seamless integration of voice calls and messaging into your applications and customer engagement strategies. With flexible pricing models based on usage, Avaya OneCloud ensures cost-effectiveness and scalability. While accessing support may pose some challenges due to login restrictions, the extensive range of solutions makes Avaya OneCloud a reliable choice for companies transitioning to digital communication platforms.
BT Cloud VoIP
Our performance rating out of 5 stars:
Our Overall Rating 3.6 out of 5 stars
Price 3.0 out of 5 stars
Usability 4.5 out of 5 stars
Features 4.7 out of 5 stars
Customer Rating 1.4 out of 5 stars
Speed 4.7 out of 5 stars
What other people think of BT Cloud:
Real customer review summary:
Customers do not like BT’s lack of transparency with pricing. What they do praise, however, is the excellent selection of integrations and features. BT does not have excellent customer reviews (82% 1 star), but customers seem somewhat satisfied with its affordability and reliability.
Positive Customer Reviews:
Negative Customer Reviews:
BT Cloud: Video from a user’s perspective:
BT Cloud : Visual from a user’s perspective:
BT Cloud: The design & how it affects users:
As a cloud phone system, with BT Cloud Voice, all you need to buy is the phones—there is no maintenance involved in their upkeep as it is all online. They also offer free software updates, so you are always up-to-date.
BT Cloud: What sets it apart from its competitors?
BT Cloud Voice comes standard with Cisco Webex, a powerful video conferencing tool that allows users to connect on any device from anywhere.
Features of BT Cloud VoIP Systems
BT Cloud Voice offers all the features you would expect from traditional VoIP. However, it is entirely cloud-based. It offers free calls between colleagues, internal chat, and file share functions, with everything saved and easily accessed from within the cloud.
You can take calls from your desktop, laptop, or smartphone, and users can customise their add-on features or integrate them with your CRM to create a bespoke solution that can help provide exceptional customer service.
Pros and Cons of BT Cloud VoIP
BT Cloud VoIP Pros and Cons
Pros Cons
Accessibility
Affordable
Generally good range of calling features
Complex processes
Poor technical assistance
Limited additional features
Operational support could be better
Our own experience with the pros & cons of BT Cloud VoIP:
BT claims to be an industry leader for cloud-based phone systems for small and medium-sized businesses. While their Trustpilot score would beg to differ, we must consider that the reviews are across the entire BT network, not just their Cloud Voice system.
The evolution of BT Cloud over the years:
Improvements:
We love the BT Cloud Voice approach to security. Over 3,000 security experts help protect users’ networks (fending off 6,500 attacks per day!).
Issues:
BT shows both the strengths and weaknesses of a leading global provider. On the one hand, they can offer exceptional speeds and connections at a very reasonable price. On the other, there are often long lead times and a lack of support and communication between their departments, which can be frustrating for the consumer.
How can I purchase BT Cloud VoIP?
Direct:
Alternatively:
Our Overall Thoughts on BT Cloud VoIP Systems
If you seek a ready-made solution, BT Cloud Phone could suffice; however, it may not be the optimal choice for flexibility and specific requirements. The included 500 minutes per month per user may be insufficient; typically, we expect at least 4000 per month per user with BT’s Basic pricing. While we rate BT Cloud Phone as acceptable, you may find a better-suited option worth considering.
Enreach
Our performance rating out of 5 stars:
Our Overall Rating 4.5 out of 5 stars
Price 4.2 out of 5 stars
Usability 4.6 out of 5 stars
Features 4.7 out of 5 stars
Customer Rating 4.3 out of 5 stars
Speed 4.5 out of 5 stars
What other people think of Enreach:
Real customer review summary:
Enreach is one of Europe’s leading VoIP providers and users, mainly because of its usability. Users do not, however, like the lack of pricing and clarity available online. They offer a substantial range of features and reliable speeds if you have a consistent connection.
Positive Customer Reviews:
Negative Customer Reviews:
Enreach: Video from a user’s perspective:
Enreach : Visual from a user’s perspective:
Enreach: The design & how it affects users:
Enreach is a gold Microsoft partner, allowing users to integrate seamlessly across the Microsoft 365 suite. They also have an easy-to-use tech support system and a portfolio of helpful training videos.
Enreach: What sets it apart from its competitors?
Enreach offers users training sessions on their products, reducing the reliance on technical support and giving users the independence to create efficient workflow.
Features of Enreach
Enreach offers users a well-received mobile app that allows them to access the traditional VoIP features and collaborate with teammates, fostering flexibility and supporting remote work options.
Depending on your plan, you may have access to their advanced call centre solutions. In addition, Enreach seamlessly integrates with a wide range of business tools, such as project management, helpdesk software and CRM tools. This allows users to create streamlined workflows and reduce the need for multiple suppliers and contracts.
Enreach prioritises security by implementing industry-standard encryption protocols and access controls, safeguarding sensitive information exchanged across their platforms.
Pros and Cons of Enreach
Enreach VoIP Pros and Cons
Pros Cons
Convenient video conferencing without the need for participants to download any application.
Relevant for conducting quick video conferencing sessions.
User-friendly interface suitable for first-time users.
Limited tools for presenters to share information.
Lack of a recording button for capturing important sessions for future reference
Our own experience with the pros & cons of Enreach :
We like that Enreach tailor every solution to its users, helping everyone from small businesses to SMEs to enterprises and beyond. They love businesses to seamlessly integrate fixed voice, video, mobile, chat, social media, etc., into one flexible, user-controlled environment.
The evolution of Enreach over the years:
Improvements:
Enreach is perfect for businesses that work flexible hours or are on the move. Collaboration is at the heart of their services. They offer potential new users a consultation in which they will review their business needs and current costs and create a customised package offering their systems and technologies.
Issues:
With over 25 years in the telecom industry, you would expect more of an online presence, but we have found that Enreach lacks in-depth user reviews online.
How can I purchase Enreach ?
Direct:
Alternatively:
Find the Enreach integration for Microsoft here .
Our Overall Thoughts on Enreach VoIP Systems
Enreach offers scalable solutions that can adapt to the needs of small startups, medium-sized businesses, and large enterprises. They provide features and functionalities that cater to each size category’s diverse communication requirements. They offer a unified communications platform that combines voice calling, video conferencing, instant messaging, and other communication tools into a single platform, which can benefit businesses looking to streamline communication, improve collaboration, and enhance employee productivity.
Nuacom
Our performance rating out of 5 stars:
Our Overall Rating 4.6 out of 5 stars
Price 4.3 out of 5 stars
Usability 4.5 out of 5 stars
Features 4.7 out of 5 stars
Customer Rating 4.6 out of 5 stars
Speed 4.7 out of 5 stars
What other people think of Nuacom:
Real customer review summary:
Nuacom does not have any 1—or 2-star reviews on Trustpilot, with 97% being 5 stars. However, Nuacom does not offer a transparent price structure online. They have minimal online reviews and would benefit from more online presence. Their range of features is pretty standard for a VoIP provider, and as usual, their connectivity depends on your internet stability.
Positive Customer Reviews:
Negative Customer Reviews:
Nuacom: Video from a user’s perspective:
Nuacom : Visual from a user’s perspective:
Nuacom : The design & how it affects users:
Nuacom offers a desktop softphone app, a mobile app, desk phones and headsets, and an incredibly user-friendly user portal for managing business phone systems.
Nuacom : What sets it apart from its competitors?
Nuacom offers an easy-to-use and affordable solution for small businesses, with a handy range of apps to complement their softphones.
Features of Nuacom
Nuacom offers unlimited channels, reports, and analytics, over 1,000 integrations, a waiting queue, and various other useful features.
Aside from the regular VoIP feature suite, they offer extensive integrations to CRM systems and GDPR call recording. There is no need for landline rental, and the call cost is cheaper than some of the bigger competitors on the market.
Pros and Cons of Nuacom
Nuacom VoIP Pros and Cons
Pros Cons
Excellent customer reviews, indicating high satisfaction among users.
Affordable price point, making it accessible for various budgets.
Offers reliable customer support channels, ensuring assistance when needed.
Limited external connection tools, potentially restricting integration with other systems.
Lacks comprehensive security options, which may be a concern for businesses handling sensitive information.
Lacks certain inbound and outbound communication features, potentially limiting functionality compared to more comprehensive systems.
Our own experience with the pros & cons of Nuacom:
Nuacom stands out for its exceptional customer service throughout the entire customer journey. They are friendly, approachable (without being pushy) and experts in the industry. Customers are assigned an account manager with whom you can design a customised call flow to suit your business needs and port your existing number (saving £ on line rental!)
The evolution over the years:
Improvements:
We love how straightforward Nuacom is to set up—if you wish to use a softphone, you can be up and running in as little as ten minutes! We think their integrations are excellent, with some of the big players being Soho, Hubspot, MS Teams, and Salesforce.
Issues:
Users have stated that it would be helpful to be able to use a mobile line to receive text messages and to have more than one administrator.
How can I purchase Nuacom VoIP?
Direct:
Our Overall Thoughts on Nuacom VoIP Systems
Nuacom receives an impressive overall rating in our research due to its provision of standard communication features and remarkable integration suite, which are essential for businesses. While it may not include all collaboration tools, Nuacom offers a range of inbound communication features at an affordable price. For those seeking a cost-effective, straightforward, cloud-based phone system, Nuacom comes highly recommended.
Aircall
Our performance rating out of 5 stars:
Our Overall Rating 4.6 out of 5 stars
Price 4.0 out of 5 stars
Usability 4.9 out of 5 stars
Features 4.8 out of 5 stars
Customer Rating 4.4 out of 5 stars
Speed 4.8 out of 5 stars
What other people think of Aircall:
Real customer review summary:
Aircall is quite expensive compared to its competitors (starting at around £26 per user/month); however, it could be a little more transparent with its online pricing structure. Customers like its easy-to-use interface and mobile app. Its features are geared towards sales teams and customer support centres. Despite the higher costs, it has glowing customer reviews.
Positive Customer Reviews:
Negative Customer Reviews:
Aircall: Video from a user’s perspective:
Aircall : Visual from a user’s perspective:
Aircall: The design & how it affects users:
The Aircall dashboard is streamlined and easy to use, complementing its wide range of additional features, such as IVR. Users boast about the quick and straightforward setup and the support and knowledge from the Aircall technical team.
Aircall: What sets it apart from its competitors?
Aircall offers an impressive range of integrations, such as Salesforce, Hubspot, Intercom, Zendesk, MS Dynamics and Pipedrive. In total there are over 100 to choose from, allowing users to customise their VoIP package to their needs fully.
Features of Aircall
Aircall offers users a handy mobile app that allows them to access the full suite of VoIP features and collaborate with colleagues via team chat.
They have an impressive portfolio of integrations, allowing seamless workflows across CRM, project management and helpdesk software.
Customers are impressed by Aircall’s training and support and the options to monitor ongoing calls for internal coaching and training.
We also like Aircall’s API access, which allows users to build custom integrations and extend functionalities according to specific business needs.
Pros and Cons of Aircall
Aircall VoIP Pros and Cons
Pros Cons
International calling capability.
Business texting feature available.
Option to add extra business numbers at an affordable monthly rate.
Integration with over 100 apps.
Requires a minimum of three users to sign up for service.
Hidden costs
Relatively expensive per-user pricing compared to many competitors.
Poor call quality
Hidden costs
Our own experience with the pros & cons of Aircall :
Reviews of Aircall are incredibly mixed, with one of the main concerns from users being their hidden costs and lack of transparency with add-ons and pricing. Always read contracts before signing anything, and ask any providers what exactly you will be billed for when signing up for any services.
The evolution of Aircall over the years:
Improvements:
Aircall offers ‘Aircall AI’ as an £8 per month add-on, which gives users a wide range of AI-powered tools that can help with conversions, training, and transcription (among other things!).
Issues:
We think the minimum of 3 users for any of the three Aircall packages is quite restrictive and makes their services unobtainable for small businesses or sole traders. Their list of add-on features can also add up quite quickly, making them a pricy solution to your VoIP needs.
How can I purchase Aircall ?
Direct:
Our Overall Thoughts on Aircall VoIP Systems
We found Aircall’s free trial comprehensive, offering numerous features from the outset. Setting up an account was straightforward, and we could quickly obtain and utilise a number for making and receiving calls. The system’s customisation options were impressive, allowing businesses to tailor their phone systems to better reflect their identity and meet customer needs.
However, many providers offer integrated phone systems within a comprehensive collaboration platform, which Aircall does not provide.
VoIP FAQS What is Uptime?
Ensuring accessibility during business hours is crucial for companies to retain customers and sustain revenue streams. Leading VoIP providers often address this need by offering a service level agreement (SLA) that commits to a certain level of uptime. The “Five Nines,” representing an uptime level of 99.999%, is widely regarded as the industry standard. This translates to only a few minutes of downtime per year.
While some VoIP services may offer an SLA of 99.9% or 99.99%, others may not include any uptime guarantee in their terms of service. Alternatively, providers might limit the SLA to customers within specific service tiers, such as those subscribed to an enterprise-level plan.
Is VoIP used outside of business settings?
It’s highly likely that you’re already using a VoIP service in your everyday communication. In fact, many modern communication methods rely on voice over IP (VoIP) technology, particularly those on smartphones.
Examples of popular VoIP services include:
FaceTime Audio
WhatsApp calling
Skype
Discord
As you can see, VoIP technology is ubiquitous, integrated into numerous applications and used by countless individuals across various platforms.
Why is VoIP important?
Business communicatio n is a vital element of any successful business. With it, employees can effectively communicate with one another or your customers, leading to misunderstandings, office tension, and an overall lack of productivity. To prevent these issues from arising, make sure all communications are managed using high-quality business phone systems.
Why are VoIP systems useful?
Business phone systems are an integral component of any company’s daily operation, so selecting one that meets your requirements is essential. To make sure you make the right decision, research, find out what other businesses use, and compare prices. Approved Index can assist with this task since we offer a wide selection of business telephone systems tailored towards meeting individual demands.
Why is it important to choose the right VoIP system?
Selecting the ideal business phone system for your company is a significant decision that needs to be carefully considered. Your new system must accommodate your growing business demands while offering all the necessary features at an affordable cost.
A reliable phone system will keep your business running efficiently, allowing you to focus on core tasks. Furthermore, it provides access to various features and functions to manage calls from a unified platform.
What are Cloud Based Telephony systems?
Cloud Based Telephony and VoIP are the new standard for businesses that want to save on phone bills, maximise team flexibility and get more out of their business communications. They provide all the features one would expect from a top-end business telephone system but are delivered as a service and hosted by one of the UK’s premier data centres.
What are Hosted Telephony Systems?
Hosted telephony is the modern alternative to PSTN and ISDN, providing free site-to-site calls and competitive call rates. It’s ideal for any size business with no upfront equipment costs and an easy monthly payment model that keeps things flexible yet affordable.
How Can VoIP Enhance My Business?
VoIP systems offer several key advantages for businesses, including cost savings and improved dependability. These advantages are especially significant for companies trying to reduce overhead expenses while maintaining a healthy bottom line.
Are VoIP systems suitable for small businesses?
VoIP phone systems also offer the scalability to accommodate growing businesses, allowing you to add new users and upgrade the system as required. This feature is especially advantageous for smaller firms since it eliminates the need to purchase additional handsets at additional expense.
What is latency on VoIP calls?
Voice packets arrive at different time intervals and sound levels, which makes it challenging to lead a productive conversation. This sounds like an echo, which is known as latency.
Does VoIP slow down the internet?
No, even in the largest of offices, your VoIP system should not impact your internet speed.
What is the greatest threat to VoIP?
Internet-based solutions, like VoIP, experience network security issues, such as signal congestion and network bandwidth consumption. Malware and viruses are two of the largest threats to network security systems.
Can you tell if someone is using a VoIP system?
You can use reverse lookup systems to tell if a caller is using a VoIP system. If you are a VoIP user, you can ask your provider to look up more details about the number in question for you.
James Ward is CEO and founder of CompareYourBusinessCosts.co.uk, a website that won the Prestigious ‘Website of the Year’ only in its second year of operations in 2015. The website has grown organically since then offering comparisons on over 20 different products including insurance, energy, telecoms, card machines, coffee machines and much more. James has a range of interests including horse racing, skiing, rugby and boxing. He splits his time between home family life, friends, exercise and socialising.
Co Authors : Hi, I’m Ally Cox, one of the leading Copywriter/Bloggers at CompareYourBusinessCosts.co.uk, a platform renowned for its in-depth analysis and comprehensive comparisons of business services. With over a decade of experience in the industry, I bring a wealth of expertise in areas such as leased lines, VoIP, business energy and office solutions, HR solutions, accounting, and payroll services, among others.
My journey in the industry began over 10 years ago, and my extensive knowledge enables me to provide invaluable insights to our users and customers. Prior to joining CompareYourBusinessCosts, I’ve been involved in various business ventures, gaining hands-on experience in HR and copywriting across a multitude of different sectors, gaining valuable knowledge about everything from clocking in systems to card machines, EPOS systems, payroll services, and so much more.
My mission is to simplify the often-complex buying process for businesses, helping them streamline their product and service comparisons effectively. By leveraging the expertise I’ve acquired over the years, I aim to assist businesses in making informed decisions that enhance their efficiency and bottom line.
