Voice Carrier, located in Texas and founded in 2007, is a business phone service provider with products intended to improve communication between a company and its clients. Their solutions allow for existing phones to be connected to the internet and therefore display a range of innovative features that employees can utilise to achieve faster and more robust calls. They also include using cloud-based PBX to store data so that in case of emergencies, the company can still receive incoming calls and prove the system to be dependable.
Whilst there are hundreds of features on the Voice Carrier PBX phone system, there are multiple designed features with businesses in mind. These were made with commercial use needs in mind so that agents within a company can benefit from them and achieve more efficient communication. For example, an auto-attendant is a pre-recorded menu that automatically plays when a caller asks them questions they answer by pressing the corresponding digit so that the call can be transferred to the appropriate department.
This prevents time wasted when a large queue is formed waiting for one central telephone line to pick up. Furthermore, the simultaneous ring allows all phones to ring at once, thus increasing the chance of an employee picking up specific ring tones depending on who is calling. Another helpful feature is voicemail transcription, which saves time by writing out the voicemail and delivering it to the agent so that they do not have to listen to the whole message.
Many optional supplementary features can be added to the PBX package, which must be purchased first; they are targeted at larger businesses with a higher volume of calls, which only they will find cost-effective. For instance, international calling rates are hefty, and often businesses are deterred from expanding globally because of these costs, opting for domestic clients. Businesses can benefit from lower international rates to speak comfortably to foreign clients without worrying about expenses by buying this add-on feature. Additionally, recording allows all calls to be monitored and information stored to the cloud, or even to be intercepted or listened to by superior staff members for training purposes or to supervise.
IntelliSIP is a solution offered by Voice Carrier that allows businesses to keep their old business phones and hardware while still upgrading them with its modern products and advanced features. Essentially, your existing phones are adapted so that they can connect to your internet broadband, using VoIP technology to create a faster and more secure network. Voice Carrier estimates that this VoIP service costs up to 60% for its users compared to traditional landlines and encourages clients to opt for these packages in line with their value of saving their customers money and time.
One of the most critical aspects of IntelliSIP is that the phone system continues operating even when there is low bandwidths, high latency or equipment problems. The incoming calls are redirected to a different device, for example, a mobile phone or an app, so that customer queries can still be solved even amidst a telephone crisis, proving the system is consistent. Additionally, all phone calls within the intranet, a private network where information is shared, are free of charge so that all branches can be reached without worrying about the extra expenses of call rates.
NextGen PRI is a solution offered by Voice Carrier that uses SIP trunking, a method where channels can be combined in one place so that many calls can be taken simultaneously. There are 23 routes so that when there are incoming calls, they can all be held until someone is available. There is additionally full scalability, so after these lines are used up, extra ones can be added so that businesses are free to expand and not limited by unavailability.
NextGen PRI is cheaper than ordinary landlines because businesses only pay for the minutes they use up, unlike every telephone line they have. As a result, it costs approximately half as much in expenses and is upgraded automatically without paying for maintenance. There are also no hardware costs. Additional minutes can be bought, no new telephones are necessary if your existing ones are compatible with the system, and there are also lower international calling rates. Overall, it is cost-efficient.
Voice Carrier – To Conclude
In conclusion, Voice Carrier offers two solutions to help businesses expand whilst ensuring that their costs are kept low, including various business features using VoIP technology to ensure security and efficiency.
Other useful links about business phone systems
OneSuite Phone Systems
Mix Networks Phone Systems
Mondotalk Phone Systems
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