Vitelity Phone Systems Provider
Vitelity is a phone system provider founded in 2003 and over 1,000 agents across the United States. The company provides their service to individual customers and other organizations such as colleges and governments across the US and Canada. Vitelity also has two locations in New Jersey (New Brunswick and Newark). They offer quick installation, 24/7 technical support, a 2-year warranty on parts and labour, and a 24-month term on the installation agreement. They also provide a monthly service contract billed directly to the customer’s account.
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Who Are Vitelity?
Vitelity provides on-site and remote options. On-site customers can use their service in the home, while remote customers can use the phone system in offices or locations like hotels, restaurants and libraries. They offer competitive pricing with no additional fees for any communications device used by a customer. Vitelity offers competitive rates on equipment, installation, maintenance and support services, as well as phone systems for businesses of all sizes, including start-ups.
Vitelity has a cost-effective and straightforward process for any business to obtain their phone system. It is an easy task that takes only a few steps. First, the customer fills out an application that requires basic information such as the type of phone system, location, and budget. Secondly, the company will contact them after receiving the application to set up an on-site technician to arrive at their location. When they arrive, they will install the phones and other necessary equipment, including power supplies or racks.
Services Offered
Vitelity provides phone systems and remote phone system solutions for businesses, including small, medium and large companies. As they have over 1,000 agents across the United States, they are well-versed in meeting local and national requirements. Vitelity offers its services for SIP Trunking, analogue systems and VoIP solutions.
SIP Trunking allows businesses to add up to three IP-enabled extensions per customer (up to 15 total extensions) from one central location through a network of Vitelity’s corporate offices.
Analogue systems rely on a public switched telephone network (PSTN), including digital and hybrid phones. Analogue systems can be one- or two-line dialling systems.
VoIP is a phone system that relies on the Internet and allows customers to take advantage of benefits such as eliminating long-distance charges and faxing costs and improving the use of valuable resources. Voice over internet protocol or VoIP is considered an advanced phone service solution that provides businesses with a low-cost alternative to traditional telephones.
Industry Experience and Accreditations
Vitelity is certified by the Best Buy Program for business customers across Canada for software. Along with bestbuy.ca, Best Buy refers to itself as “Canada’s leading electronics retailer”. Best Buy is one of Canada’s largest retailers in electronics, with over 270 locations across Canada. They offer online shopping with quick home delivery at the time of purchase. The Best Buy program also allows free shipping on many products with fast delivery times.
Vitelity has been awarded various awards, from its equipment to customer service. Below are some of the awards received by Vitelity over the past few years: Among the awards Vitelity has received, CableTV.com Magazine named Vitelity one of the nation’s top 25 video surveillance companies in 2011 in 2012 for their high-definition security cameras.
TSX Venture Exchange has also recognized Vitelity for various awards, such as being named to their annual TSX Venture 100 Profit Leaders list, a list of TSX Venture Exchange companies that have the best profit performance in 2012 on market capitalization and profitability.
Business Solutions
Vitelity provides its services on a flat rate basis. There are no additional fees for their service except for any automated attendant services a customer may want to purchase. Their phone systems are competitively priced and include free installation, free training and free support services.
Vitelity can help businesses to provide new functionality through the addition of products such as VoIP phones, fax machines, video phones and combination systems. They have access to over 1,000 phones from major manufacturers such as Zebra Technologies, Panasonic and Cisco.
Vitelity offers a wide variety of services and equipment for businesses, including training and installation. When new phones are added to the service, Vitelity will train both the customer’s team members and technicians. They also offer phone system management, maintenance plans and software upgrades.
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