Velocity Telephone Systems
Velocity Telephone, established in 1997, is a voice and internet provider company founded in Minnesota that offers various solutions, including Voice over Internet Protocol (VoIP). Even though they still provide the older, more traditional business telephone lines that use a landline to gain a connection, VoIP is a more advanced version of business telecommunications that uses internet broadband to connect instead. Velocity Telephone
Velocity telephone offers their clients a unique product called Velocity Virtual Office. In essence, it is a cloud-based network. Employees need to access or save all of the data and information stored in an internal internet system, which guarantees security and is more difficult for third parties to enter and compromise than a regular landline. The Virtual Office is available for several different phone models that every customer can choose from based on their individual business needs and includes innovative features that workers can utilise so that customer service is improved and productivity is increased.
The VoIP software is essential because multiple lines can use the same network, meaning that employees can have their accounts and different departments can have different extensions; this integrates every phone in the business to communicate with both clients and each other. Velocity Virtual Office also includes the features which most VoIP systems consist of. Some features include voicemail transcription, automated greetings, hold music, international call blocking, simultaneous ring, caller identification, a memory log, call recording and integrations with other software such as Microsoft, including Outlook and Word.
Whether it is a cordless phone or conference phone, each phone also comes with its features. For example, the ‘do not disturb mode is beneficial for employees that work remotely and access the phone system from home, as after office hours, they may prefer not to take office calls. Similarly, calls can be muted if you are unavailable and already taking a client. Anonymous or international calls can be blocked to save time and money by shutting down spam calls. The interface on the phone shows the caller identification and all of the phone options, as well as having the dial pad where contacts can be called either by phone number, name or on speed dial.
At this time, Velocity Telephone offers six office phones and one adaptor.
The cordless DECT phone allows employees to take office calls whereby cords do not bind the handset to take the phone and walk around, still obtaining a connection within the specific range of the phone. On the other hand, the GRP2614 and GRP2616 are VoIP telephones that can hold 4 and 6 lines respectively, each with an advanced display and all of the features which come with the phones stated above, internet and Bluetooth.
Alternatively, for small businesses, there is an entry-level telephone with only two lines that still offers the same benefits as the other VoIP phones but is cheaper and more cost-effective for new businesses that do not yet need as many lines.
Lastly, the conference telephone uses high-definition microphones and clear speakers to ensure more effective communication, targeted towards businesses that often hold seminars and rely on solid connections.
Call Centre Pacages
The Call Centre Package is part of the Virtual Office System and essentially assists business directors in monitoring calls and recording call logs. The Call Centre Package shows data of when employees took calls, the telephone numbers with which they spoke, the duration of the calls, when do not disturb (DND) was activated, and employees’ statuses. Such figures can be analysed to improve customer services by identifying areas of weakness and resolving the problems concerning them.
To summarise, the Attendant Console is a display that illustrates which colleagues are available and allows for calls to be made or even turn on voicemails. This is beneficial ineffective communications because colleagues can see which employees are offline and therefore do not transfer clients’ calls to them, which prevents them from wasting their time. Alternatively, active workers can pick up immediately, so the customer’s calls can be sent to the appropriate employee who can solve their concerns faster. Furthermore, different phone numbers can be included if they do not answer. Lastly, if the caller identifications show a contact you are not ready to speak to, you can send them to voicemail.
Velocity Telephone – To Conclude
In conclusion, Velocity Telephones offer a range of VoIP phone models, including their innovative Virtual Office system. Both small and large businesses can choose the ideal telephone for them and communicate with callers effectively.
Other useful links about business phone systems
OneSuite Phone Systems
Mix Networks Phone Systems
Mondotalk Phone Systems
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