VanillaIP is a renowned software house known for providing integrated cloud UC solutions to the UK channel. The software house has always embraced its principles of providing authentic cloud services. As a result, the company has quickly won a lot of customers, making it one of the leading software companies in the United Kingdom. It is mainly because of their unique balance of innovative services, including Broadsoft Hosted PBX and desktop and mobile applications. Apart from its unique and updated features, VanillaIP is known for its managed billing and streamlined deployment strategies.
According to the company’s sales and marketing director named, Iain Sinnot, product development, consolidation, and versatility are becoming more critical. The telecommunications industry is rapidly pushing software houses around the globe to think of new innovative ideas. It simply means that the pressure on phone system providers has doubled to keep up with recent innovations. With over 140 members in its development team, VanillaIP has successfully evolved and met customers’ needs in full range.
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The customers of VanillaIP take advantage of the expansive line of products that it has to offer. VanillaIP’s expansive product portfolio includes call recording, CRM integration, direct routing, call centre service, integrated invoicing, CSS- customer self-service, etc.
Unified communications, abbreviated as UC, is not a single product but a set of multiple products. As the name implies, these multiple products are responsible for providing a unified user experience across different media platforms or devices. In other words, UC includes all forms of communications transferred via a network to include other forms of communications. This way, information can be deployed from one individual to another or could be broadcasted from one to many. Today, unified communication (UC) is a remarkable marketing strategy to increase business efficiency and user productivity.
The UC service of VanillaIP is built on BroadSoft, which is one of the authentic UC vendors in the telecom world. Through this collaboration, VanillaIP has introduced a wide range of cloud UC application sets that are highly reliable.
- This feature makes VanillaIP one of the distinguished software development houses operating in the UK.
- Reporting and analytics mean that a user can keep tabs on his calling patterns and makes sense of the daily usage trends.
- Furthermore, it allows the users to analyse the graphical troughs and crests indicating their calling patterns.
- This feature is even more critical for the resellers as it gives them easy access to check real-time widgets and dashboards comprising call patterns, user information, and other services.
- This way, they will be able to learn about all the activities taking place on their platform.
VanillaIP: Uboss Customer Self-Service
Uboss is a service distribution, management, and billing engine permitting the users to deploy intermediary services like BroadSoft. It will help them optimise their business vastly without any hindrances. Therefore, with Uboss, you can get it right at once as all the device configuration and service delivery steps are entirely automated. Cloud and UC have taken the telecommunications world by storm. However, Telecom has become more and more complex for consumers to understand. It is certainly not the case with VanillaIP Uboss.
The VanillaIP Uboss articulates simplified UC solutions that are understandable to the customer. Through Uboss, the customers can integrate the services as per their requirements. Furthermore, it means that a user can now customise the bundles or services without restrictions from the service provider.
VanillaIP: Bespoke Packages
Potential resellers usually find themselves in dilemma in making their presence known in the market. They also go through the trouble of presenting a solution that should seem unique and different to the customer. With Uboss, they don’t have to go through such troubles. It is because, with Uboss, customers can customise the bundles using VanillaIP BroadSoft services and other third-party services. This way, they can merge the features they want, thus creating an effective bespoke package. By doing so, potential consumers can stand out in the market.
VanillaIP: Desktop and Mobile Applications
VanillaIP offers a wide array of applications that could enhance the user experience, eventually increasing the reseller’s productivity. Some apps even offer branding options that display the reseller’s logo on the customers’ devices.
According to the Google review, VanillaIP has secured five stars claiming to be one of the best phone system providers in the UK. The majority of the customers are satisfied with its Uboss platform, which has helped them establish a hosted PBX customer base. In addition, its feature of creating bespoke packages has helped many clients build good relations with their customers.
vanilla IP FAQ’s
Is VanillaIP Certified?
According to ISO 2700, all methods of VanillaIP comply with the accepted practices regarding the security of the information. It means that the way VanillaIP relays information is governed by ISO 2700. It indicated that it is highly secured and reliable.
How Much Revenue Is Generated By VanillaIP?
The expansive product portfolio of VanillaIP has helped generate a considerable amount of £5.6M revenue.
Where Is The Headquarters Of The Software House Located?
Although the contact information is available on the webpage however it is located in the capital city of England, VanillaIP’s head office is at 12-16 Addiscombe Rd, Croydon, Greater London, CR0 0XT, United Kingdom.
The world is coming to a halt due to the pandemic compelled people to work from home. It was clear that the traditional PBX system would not work. So the software companies had to develop a replacement that would be cost-effective, fast, and secure.
VanillaIP rapidly introduced its cloud-based services to keep things running. The developers wanted to ensure their services were fast and secure and could be accessed from anywhere. Thus, for two years, VanillaIP was recognised as one of the best UC Hosted Platforms at the Comms National Awards. It simply shows how competent the company is as it evolved even when the world seemed to stop.
Other Useful links about phone systems
All You Need To Know About ClickMeeting
All You Need To Know About Cox Communications
All You Need To Know About FreelyCall
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