Modern businesses are continually striving to operate as smoothly and efficiently as possible and are increasingly turning to technology.
In this article, we will outline what business technology is and some of the common types of technology used by businesses and how they can help increase efficiency and productivity in the workplace.
Continue reading if you want to find out how businesses use technology.
What Does Business Technology Mean?
Before discussing some of the different types of business technology that is often used by businesses, it is worth exploring the concept of business technology and what it means.
Business technology encapsulates all the technology that is used by businesses to conduct and operate their business smoothly. This can mean the likes of a variety of industry-specific software programs, as well as physical devices. We will discuss these in more detail in the following sections.
Types of business technology
Computer systems are a must for modern businesses. They allow business matters to run smoothly and host much essential software that businesses need. The most common type of computer used in business settings and offices are PCs that are usually installed with Windows and various Microsoft Office Suite programs (Word, Excel, PowerPoint, Outlook). Many professional businesses also use Apple products and software, but it is widely reported that Windows is more user friendly and easier to operate.
As mentioned, computers are necessary for installing various essential business software. Still, they also allow for internal and external communication via email, so this type of business technology is critical to businesses.
2. Telephone communication
Telephone communication is essential to businesses of all sizes. It allows businesses to communicate effectively within their organization and with customers and various other stakeholders. Therefore, a robust telephone communication system is critical to the everyday running of a business.
Telephone communication technology has advanced significantly in recent years, with brands such as Mitel now incorporating Voice Over Internet Protocol (VOIP) software into their devices, allowing calls to be made using the internet. This makes remote working more accessible and allows for more mobile and adaptable telecommunication. Telephone communication technology can now come in various forms, such as physical phone monitors or cloud-based technology to allow for easier remote working.
As with telecommunication technology, businesses are now using networking and the likes of instant messaging to improve communication within the business. Networks can allow employees to share information and files quickly and instantly, and businesses can choose to restrict their devices within one area or to multiple to increase communication efficiency.
4. Accounting system
Another valuable technology for businesses is accounting systems. These help businesses of all sizes keep track of their budgets, spends, and revenue, allowing them to maintain correct and reliable accounts records. Some popular systems used by businesses include packages by SAGE or SAP, as they are considered more customizable than others and can be easily integrated with other computer systems.
5. Customer relationship management system (CRM)
Another critical type of business technology that is worth mentioning is customer relationship management systems (CRM). Hubspot and Salesforce offer excellent CRM packages that allow businesses to build solid and long-term relationships with their customers by streamlining the customer experience.
These systems allow customer information and interactions with the brand to be stored in one place and allow business operators to analyze this data, create notes and reports. This type of technology for businesses is extremely useful in demonstrating a willingness to go the extra mile for your customers and creates a more personalized experience.
Other business technology
Above we have outlined some of the standard technologies used by businesses, but other helpful technologies include:
- Sales systems (like SAP Sales and Distribution (SD))
- Inventory control systems.
This article has discussed some of the various forms of technology used by businesses to improve their communication and productivity.
While many other technologies can be incorporated into the business setting, we outlined some of the most common and essential ones. These include computers, CRM systems, telephone communication systems (telephone monitors and cloud technology), networking, and accounting systems.
We hope this has been beneficial to your understanding of business technology and how it can be incorporated into businesses to contribute to the smooth operation of business practices.
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