TierZero Phone Systems Provider
Tierzero is a phone systems provider based in the United Kingdom. The company was established in 2001 and provides products and services, company information, infrastructure and information, VoIP. Tierzero has been awarded the status of Platinum Level Featured Partner since 2017 through an independent peer-review process by SIP Trunking UK. Tierzero has also been recognised as one of the Telecoms Sector’s Top 100 Consultants during 2018. For further information and pricing on phone systems, click here.
What is TierZero?
TierZero is a telecommunications service provider based in California, United States. It specializes in delivering high-speed internet, voice, and data solutions to businesses. TierZero primarily focuses on serving the Southern California area and provides services to various industries, including small and medium-sized businesses, enterprise-level organizations, and government entities.
History of TierZero
Tierzero was founded by Sean Bremner, the company’s chairman.
The company has been responsible for introducing a range of products and services to the United Kingdom market over the years. Amongst its initial contributions to changing the voice telecoms landscape in the early 2000s, Tierzero introduced international virtual numbers (IVR), enabling organisations to route their international calls through a virtual routing number. This is routed via one of the twenty-five countries via which their calls would be forwarded directly to them instead of going through an expensive global network. The service was popular with call centres and other organisations with high volumes of international calls that benefitted from cost savings and security features such as call rate limiting.
Tier Zero Company Information |
Year Founded: |
1997 |
Legal Name: |
TierZero |
Company Type: |
Privately Held |
Products and Services
Tierzero’s primary offering is its Voice Over Internet Protocol (VoIP) service. Tierzero VoIP service includes physical, virtual and international extensions and features such as call record management, unified communications capabilities, monitoring tools and a web-based directory that allows users to search for contacts by first name or last name. The Tierzero VoIP solution is compatible with various devices, including desk phones, IP phones and smartphones, and Android, iOS or Windows phones.
- International Virtual Numbers (IVN). International Virtual Numbers (IVN) are a cost-effective way of providing phone numbers from abroad to a local landline or mobile phone. IVNs are perfect for businesses with staff abroad, who need to call them from within the country, and for businesses with international customers who wish to use a local UK number.
- Tierzero provides IVN services using a range of termination methods, including virtual numbers, toll-free numbers and an extension porting system, to suit their customers’ requirements.
- Global Call Transfer (GCT). The Tierzero GCT service enables organisations to reach clients abroad by routing their calls through Tierzero’s key international partners.
- Voice over internet protocol (VoIP). VoIP is a communication system that transmits voice information over the internet rather than by traditional phone line.
- Unified Communications Capabilities. Allows for central management of video conferencing, web conferencing, call record management, monitoring tools and web-based directory.
Tierzero VoIP service is available to consumers and businesses. The company also offers a range of products and services to enterprises, including:
- Call Centre Solutions
- Business Call Recording Solutions
- SIP Trunking Solutions
- Managed Services for Cloud Providers
- Local Number Portability (LNP)
- IVR Solutions
- Interactive Voice Response
Tierzero offers a range of industry expertise and consultancy services. The company has provided consulting services to customers, including Vodafone, EE, T Mobile and TalkTalk. Tierzero also provides Local Number Portability (LNP) services in Scotland. In May 2018, Tierzero was appointed by the University of Edinburgh to provide call centre and IVR solutions as part of a multimillion-pound investment by the University in technology services.
There are three main business segments at Tierzero:
- Tierzero VoIP Business Solutions (B2B). Tierzero’s Business VoIP Services are designed to help businesses reduce the cost of their communications and improve operational efficiency.
- Tierzero IVR Solutions (B2C). Tierzero’s Interactive Voice Response (IVR) services allow consumers of businesses who may have difficulty dialling a complex phone number or navigating an IVR menu to access the call centre.
- Tierzero Professional Solutions (P2P). These services are designed for businesses that want to provide their clients with simple, easy access to their services.
Tierzero provides a wide range of voice, video and data services. The company’s voice and video services are available from Tierzero’s network and the wholesale provider NASS, who wholesale the service to Tierzero’s customers. Tierzero’s data services are provided over its network and through wholesale providers NASS, who wholesale the service to Tierzero’s customers.
TierZero – To Conclude
Tierzero offers customer support services through email and telephone. Tierzero has a 24/7 email support service and a telephone support service staffed by Tierzero staff from 8 am to 8 pm Monday to Friday. The company provides a range of FAQs and knowledge articles that users can access through an online knowledge base.
Other useful links about business phone systems
OneSuite Phone Systems
Mix Networks Phone Systems
Mondotalk Phone Systems
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