Talkdesk Contact Centre Solutions
Talkdesk is a leading provider of contact centre solutions and best in class customer interaction and virtual assistants. Talkdesk’s team of experts can help you learn how to manage your business better with cloud-based PBXs, IVRs, live chat software, customer portals and more.
Today’s businesses are all about connecting with customers and consumers. Contact centres today provide available services and ensure that businesses can connect with their customers personally. Make sure you don’t miss out on the available opportunities in modern-day contact centres by considering Talkdesk for your needs. These used to be very common two years ago, but today they are so much more than that. For further information and pricing on phone systems, click here.
Talkdesk Products & Features
Talkdesk is a cloud-based customer experience software that allows businesses to build, schedule and execute all kinds of contact centre management activities. This is done using advanced artificial intelligence and helps enterprises in their quest to improve customer experience. Customers can select from two types of plans – Startup (for small companies) and SMB (for medium-sized companies).
Talkdesk Features |
End-to-End |
AI Infused |
Adaptable |
Intuitive |
Broadest suite of native apps.
One user experience.
One unified platform. |
Operational efficiency.
Intelligent engagements. |
“Clicks not Code” admin.
Flexible for your business.
Front line empowerment. |
No agent learning curve.
Fast implementation.
Modern user interface.
|
- Live Chat Management – With this feature, agents can handle multiple conversations simultaneously by switching between them on a single screen. Also, agent messages are tracked and documented as they work, which gives higher visibility over customer issues.
- Contact Centre Management – Talkdesk helps businesses track and organise all aspects of their contact centre in one place. This consists of incoming calls, live chat conversations and emails. The tool also allows customers to set up call recordings on a web-based interface for easy access to information about customer complaints or support issues.
- Virtual Contact Agents – Virtual assistants are available in four languages – English, French, Spanish and German – which can cater to enquiries on Facebook, Twitter or via email/text. This makes it easy to convert direct enquiries into sales before they result in churn.
- Backend Administration – This feature is focused on the security of the agent’s actions. Agents can work on their own devices and access the customer data securely. The team can also restrict access to data, contact centre and live chats based on specific permissions.
Contact Centre Software Companies like to think that they are cutting edge when in reality they are still very much in the Stone Age. They believe that technology will remove the problem and make it easy for them to handle their call centre requirements. Talkdesk company is based on the premise that it is crucial people.
The free version of Talkdesk allows businesses to manage five agents and 100 contacts. The paid versions of Talkdesk come with unlimited agents and contacts.
Talkdesk is an affordable and affordable contact centre software solution provider. It provides the best quality of service with its cloud PBX, IVR, lives chat software, calls recording and portal services required for any business. Businesses that have adopted Talkdesk can expect their customers to be more loyal, improve customer service quality, have higher loyalty rates and more satisfied customers. The self-service nature of these programs makes it easy for businesses to install them anywhere. To make your work easier, you can use the online installation wizard, which is also available by accessing the mobile phone apps for iOS and Android.
Talkdesk’s products are available in a wide array of industries. Some industries that can benefit from Talkdesk include healthcare, banking, insurance and finance, telecommunications and IT services. Talkdesk is well known for the quality of service to these industries. Whether it is an IVR or a cloud PBX, its quality will be satisfactory for any business owner.
Talkdesk Ease of Use
Talkdesk is unique because it is not only affordable but also very compatible. Talkdesk’s system can communicate with various systems, allowing you to integrate your business with it easily. This means that you do not need to make any changes because Talkdesk has the perfect solution for new and existing businesses. To ensure that your business stays protected, Talkdesk’s site security measures are in place and include the continuous monitoring of these sites 24/7.
Talkdesk provides as many types of programs as needed for each company. The company offers several different services which can help your business stay updated with the changes in modern-day technology.
Talkdesk Summary
Talkdesk headquarters are in the United States, but they have a global presence in more than 50 countries. It is available on various platforms to be accessed anywhere in the world. The company has offices worldwide, including; Canada, the United Kingdom, Australia, Singapore and Brazil. Its products are available at each of these locations.
Talkdesk – Other Useful links
Sugar CRM
Teamwox
Workbooks
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