Siproutes
SIPRoutes, now known as ThinQ, provides its customers with cloud communications and phone systems. Their platform is easy to use, reliable in times of destruction, and affordable. With over 40 carriers and VoIP, SIPRoutes claim that they can save clients up to 70% on their phone system expenses whilst providing advanced features and high-quality voice calling that all businesses need to expand their company boost their revenue. For further information and pricing on phone systems, click here.
What is Siproutes?
SIPRoutes is a company that provides SIP trunking services and operates as a carrier-neutral platform for connecting businesses and service providers in the telecommunications industry. They offer a cloud-based platform that enables businesses to access multiple carriers and manage their SIP trunks efficiently. ThinQ, on the other hand, is a communications platform as a service (CPaaS) provider that specializes in delivering voice and messaging services. They offer a range of voice services, including SIP trunking, toll-free numbers, local numbers, and voice API solutions.
In 2020, SIPRoutes acquired ThinQ, integrating their respective capabilities and expertise. The acquisition aimed to expand the capabilities of both companies and provide customers with a comprehensive suite of voice services.
SIPRoutes and ThinQ offer businesses the ability to establish and manage SIP trunks, connect with various carriers, optimize call routing, and leverage advanced voice services for their communication needs. Their combined services can help businesses improve call quality, reduce costs, and enhance voice communication capabilities.
Siproutes Features
thinQ Features |
- Hosted SMS
- High Volume
- Toll-Free SMS/MMS
- Detailed Usage Statistics
- Pictures, Video & Audio
- 10DLC A2P Supported
- Emojis & Unicode
|
- DID – Direct Inward Dialling, or DID, essentially connects the business telephone lines to the PBX (private branch exchange). This is done to have unique telephone numbers that customers can dial and reach directly. The specific department can have their telephone number and prevent calls from being sent to the same central phone.
- TOLL-FREE – Most businesses opt for toll-free numbers, meaning they incur the charges for incoming calls whilst the caller does not. As a result, this encourages prospective clients to communicate with the company because they do not have to worry about the charges associated with the conversation. Furthermore, SIPRoutes offers clients five toll-free carriers, all tier-one and directly connect and provide coverage, making them the fastest and most reliable carriers. In the case of one route being unavailable, five carriers are involved so that the call can be transferred and there is no disruption.
- CALL ROUTING – SIPRoutes offer advanced call routing solutions using the cloud by VoIP. Regular call routing directs calls to a user on the phone service, but this can be expensive, so SIPRoutes uses a more innovative, intelligent call routing. A three-step process does this. Customers must choose which carriers they want, routing parameters and other similar options and then utilise the call routing service. After this, SIPRoutes handles the process, and your calls become more manageable. Additionally, analytics can be analysed as calls are recorded to view their statistics and implement strategies to help them improve.
- MESSAGING – Besides voice calls, there are instant messaging features that companies can use to communicate more effectively and gather information quickly. This is a crucial alternative to voice calling, whereby customers are often unavailable, or other colleagues are busy. Instant messaging is a reliable way to connect with other people that is also cheaper than most other methods of communication. Features included a range of multimedia and not just plain text, such as pictures and videos, so that other information can be attached and your point can further be backed up. These text messages are also toll-free, so customers are not charged for replying.
- CNAM – CNAM, Caller ID Name, is a method for businesses to understand and identify where their incoming calls are coming from and who is placing them. This information is crucial, especially when contacts are not saved into your telephone list. It allows you to see who is calling and gather the relevant information, making callers feel more satisfied with your customer service. Alternatively, this is an easy way to identify spam or spoof calls because these will often be international numbers with no company name; therefore, you can choose to ignore them and prevent wasting time. This also decreases the risks of being scammed.
- VOICE API – Voice APIs are methods by which phones can be connected to the internet and are vital in VoIP; it allows businesses to use the software to receive or make outgoing calls. The ThinQ rates that use voice API are relatively cheaper than other providers, with incoming calls costing £0.002p per minute. Outgoing calls cost £0.003p per minute, and toll-free numbers are the most expensive as callers are not charged at £0.005p per minute. Furthermore, the six-second rounding feature makes these calls cheaper than other providers, that round every minute and therefore bill less accurately.
SIPRoutes – To Conclude
In conclusion, SIPRoutes, which now operate as ThinQ, provide VoIP solutions with different features to help make the phone systems comprehensive and assist businesses in gaining clients and improving the relationship between their existing customers.
Other useful links about business phone systems
OneSuite Phone Systems
Mix Networks Phone Systems
Mondotalk Phone Systems
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