SimpleVox: Virtual Based Phone System Review
SimpleVox is known to have transformed the business world much over the past 40 years and is now focusing on phone systems. It offers a cloud-based phone system designed explicitly for modern-day businesses. You can add any phone line to it, allowing you to take control of your entire system!
SimpleVox also has multiple features that provide a better and more refined experience than other online phone systems. For further information and pricing on phone systems, click here.
SimpleVox Communications Email Format |
Possible email structures
|
|
Percentage |
first |
John@simplevox.net |
47% |
first + last |
JohnSmith@simplevox.net |
42% |
first [1 letter] + last |
JSmith@simplevox.net |
11% |
SimpleVox History
SimpleVox came to be established as a company on 1st August 2012. It was initiated to help startup companies offer various affordable plans to ensure ease of use and efficient functionality right from the beginning.
It expanded its focus on incorporating the software into phones to aid modern-day and growing businesses without relying on traditional methodologies. The phone company served as a platform to make online means of communication less complex and struggle free.
SimpleVox Setup
SimpleVox is relatively easy to set up based on the following instructions:
- You are guided to the startup page on the website, which provides relevant instructions to be able to create an account in under 5 minutes.
- Next, you add your users and your phones, and SimpleVox offers quite a few options to choose from between a mobile phone up to landlines.
- Then you will be required to set up a ‘Call Flow’ which helps route the calls within your customized system!
SimpleVox Features
The SimpleVox virtual based phone system is helpful in terms of the following:
- Advanced Menu
The advanced layout of SimpleVox assists the user is dragging and dropping call flows. This helps enhance the experience in converting from text to speech and call recording options.
They provide additional PBX features which will help you run your business more smoothly and includes call forwarding, voicemail, ring groups, dial by name, faxing, and caller ID, among many more.
2. Connect Any Device
It is true! There are no device restrictions whilst using SimpleVox. You are free to use SIP compliant phones, mobile phones, and even landlines onto the system.
3. Light On Your Pocket
SimpleVox only charges the user upon ‘plans’, which specifies the number of devices you can add. There are no additional charges for mailboxes, auto attendants, music on hold, or other features!
4. Collaborate Among Your Group
Every user can be allotted their phone number, webphone, personal conference line and voicemail. Since it is all connected, you can share any information or call records with your team anytime.
5. Easy Activation
SimpleVox, unlike many other systems, can be set and up and running as quick as you would want. You will be able to make phone calls within the first few minutes of joining, and the rest comes easy.
6. Reliable Cloud Service
Most companies are highly dependent on the workability and functionality of their phone systems, of which one an interruption would create hurdles. But SimpleVox is a cloud-based business phone application made with relevant elements in mind to provide smooth functionality.
The makers of SimpleVox kept in mind business-grade services and established software dedicated to aiding your business to work smoothly without facing any difficulties.
SimpleVox Plan Categories
SimpleVox provides four different plans:
- Standard: You are to pay for calls and obtain unlimited features. Outside calls cost £0.-03/min or £24/line.
- Corporate: Costs £49/month and provides the option of connecting up to 10 devices. Internal calls are free of cost.
- Professional: Costs £99/month with up to 25 devices and free internal calls. Outside call costs remain constant with the Standard Plan.
- Executive: Costs £199/month and is the only plan that offers to connect unlimited devices!
SimpleVox Customer Reviews
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Provides A Variety Of Plans
Customers are pretty satisfied with the platform regarding flexibility and accessibility to the kinds of plans SimpleVox offers. They are divided into four: Standard, Corporate, Professional and Executive.
Users who start afresh with their new business set-ups prefer using Standard as it helps them set a foundation for their company to get their phone lines running. Many users have claimed that they have upgraded to other plans due to SimpleVox’s services under affordable prices and unlimited features, including PBX features.
2. Quality Of Service Hinders The More The Devices
Specific consumers have shown concern regarding interruption or ‘lags’ faced while using the virtual phone system. This is most common in the Professional and Executive plans, which offer 25 to unlimited devices.
The software, at times, is unable to handle working too many devices at once and hence interrupts internal calls within one’s Call Flow. This can cause the overall functionality to slow down, causing difficulties while working and receiving relevant calls.
3. Improvements Needed In Customer Service
Customers claim that the SimpleVox helpline is relatively quick to respond to emails regards any form of complaint. Unfortunately, no specific helpline number is provided, which is slightly inconvenient for some users.
Feedback by consumers states that it would be better to provide a helpline number to increase their outreach and fix problems quicker than they do currently.
4. Sign Up Process
The signup process of SimpleVox as per consumers is as simple as advertised. You input relevant details into the required spaces, and the software provides instructional prompts that help make the account creation process more accessible.
5. No Additional Charges
Many users gravitate towards SimpleVox as it provides a variety of unlimited features across all its plans. The bright side of this is that users only have to consider and compare plans based on the number of connected devices.
Other Useful links about phone systems
All You Need To Know About ClickMeeting
All You Need To Know About Cox Communications
All You Need To Know About FreelyCall
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