What is a Phone Auto Attendant?
A phone auto attendant allows you to customise your message for every call. You can choose to send a message to an email address or a voicemail box. You can also set up an option to speak in a foreign language. If you cannot provide your email address or phone number, you can send a message to yourself. It’s a simple process. You need to type in your email address and the appropriate phone number.
For further information and pricing on phone systems, click here.
Phone Auto Attendant: How Does it Work?
A phone auto attendant is an automated system that takes calls from a cell phone or landline. These automated systems can also answer questions and direct the call to specific people. However, these systems still let customers leave a message on their voicemail, which most consumers don’t like. In this day and age, missed calls can lead to lost business. That’s why it’s essential to have a professional auto attendant. Various features are available for an auto attendant, such as call forwarding, greetings, timeout settings, and more.
- A phone auto attendant can answer questions from your customers and direct calls to specific people.
- Although most consumers don’t like this option, the system can also direct calls to voicemail. And when a customer doesn’t pick up the phone, it’s too late to take them to voicemail.
- It’s possible to set the auto attendant to send them to voicemail, but most consumers don’t like it.
- Plus, missed calls can cost your business money.
- An auto attendant can play a message or send a caller to voicemail.
- The caller gets an MP3 file of the message.
- An auto attendant can be set to answer multiple calls at one time.
- It can also answer calls in multiple languages. You can also change the settings and add languages to your phone menu.
- Aside from these, you can also set the rules for your auto attendant.
- Aside from answering your customers’ questions, you can also set your auto attendant to ask for user input.
An auto attendant can be set to answer multiple calls at one time. It can also answer calls in multiple languages. You can also change the settings and add additional languages to your phone menu. Aside from these, you can also set the rules for your auto attendant. Aside from answering your customers’ questions, you can also set your auto attendant to ask for inputs from the user.
|UK VoIP Providers
| Customer Rating
|Who is it Best For
|£19 per user, per month
Small businesses with big growth plans
|£9 per user, per month
Small businesses looking for a cheap and easy solution
£12 per user, per month (billed annually)
Telesales teams and small businesses with high turnover
|£6 per user, per month
|£10 per user, per month
Companies that need to communicate remotely
£7.99 per user, per month (billed annually)
Small businesses with varied departments
£14.99 per user, per month
Small companies that are based online
Is A Phone Auto Attendant Right For Your Business?
A quality auto-attendant will be easy to use and give users what they need. You can even set up holiday greetings and other information to make the callers more comfortable. It’s all in the design of your menu. A good auto-attendant will make your life easier for you and your customers. The best auto attendants are designed to give your customers a consistent experience no matter who answers the phone. You may want to invest in a high-quality auto attendant to save money on business phone costs.
But remember that other solutions can solve the same challenges. So, if you’re considering an auto attendant for your business, it’s essential to make sure you pick the right one. The first impression is the most important.
Usually, an auto-attendant plays a recorded message. If the caller does not want to hear it, the auto attendant can send the call to voicemail. After the greeting, the caller can choose to listen to the message or leave a voicemail. After the message is played, the auto-attendant will disconnect the call. During the holidays, an auto attendant can handle calls differently. The system will play a different greeting but always use the standard options
Some auto attendants also offer customisable messages, which can be customised to your business needs. They can be programmed to play a message or send a caller to voicemail. The user can also set a customised greeting to be played during holidays. Some auto-attendants can even handle calls differently during the day. They can play a different greeting if the caller calls during their working hours. But, if they’re making calls outside of office hours, they can also use an alternate greeting.
Another advantage of an auto attendant is that it can fail over unused extensions. It can also be configured to call international numbers. By allowing international numbers, the user can choose to avoid wasting money on international calls. You can also set the number that the auto-attendant will not accept.
Phone Auto Attendant – To Conclude
There’s no need to worry about the incoming calls because your auto attendant is there to answer them. A phone auto attendant will ensure that your callers are not frustrated if their calls are not directed to the correct people.
Other Useful links
Remember to Compare Your Business Costs is here to help your business every step of the way, from business advice or saving you time and money on your business purchases such as:
Ally Cox is a dedicated Copywriter and Blogger for CompareYourBusinessCosts.co.uk. In under two years, the platform achieved the esteemed accolade of ‘Website of the Year’. Since its award-winning debut, Ally has been instrumental in fostering organic growth for the website, expanding its offerings to encompass comparisons across a diverse range of over 20 products to help serve all your business needs.