Panterra offers a range of products for small businesses to use VoIP and the cloud to produce comprehensive solutions. The benefits of their phone systems include security, simplicity, collaboration and affordability, as reflected by their Product of the Year Award presented by TMC in 2021. Furthermore, their Call Centre Solution is the ideal phone system for companies, starting at £33.20 each month but with the option to sample for free before purchasing.
As aforementioned, the business solution which Panterra recommend for phone systems is the virtual Call Centre. Any device can access, whether this is remotely or on the premises, through the app.
Call queuing is an advanced feature of the Call Centre whereby calls made are handled effectively so that customers can reach their designated employee quickly and without wasting time. The process goes as follows: a call is made to the phone, an automated message is heard, music is played, an estimated wait time or queue number is given, and eventually, a staff member will pick up. An interactive process like this allows customers to feel valued and decreases the risk of them hanging up, as they are as informed of the situation and aware that they are being served as fast as possible.
Similarly, ring groups allow for many telephones to ring at once so that there is a higher likelihood of the call being answered. Alternatively, one telephone can ring at a time, and instead of terminating the call when it is not picked up, the second telephone in the order will ring
If you have a pre-existing PBX, private branch exchange network, the Call Centre can be integrated to work together. Essentially, this means that phone calls can be made within the company network, so a range of numbers can be dialled. For example, a business may have different departments. It would be poor time management to have every caller phone the same number; therefore, having numerous extensions allows clients to directly reach the employee or department they need. This way, more phone calls can be made, and they are also toll-free, so customers will be more inclined to reach out and communicate.
Cloud call recording
Cloud call recording allows businesses to monitor conversations and save them for later use. This includes any telephone conversations made within the business’s VoIP network, whether on desk phones or softphones. All in all, a softphone is a type of software platform provided by Panterra, which can be installed on your regular mobile phone. However, it allows for the two numbers to be separated so that you can comfortably speak on your business number without it affecting your mobile phone contract and using up your minutes. Softphones can also be installed on a computer. The cloud call recording can then monitor these calls, send them to other employees, and even save this information in the cloud.
Similarly to cloud call recording, analytics are produced, which help businesses gather data that they can use to improve their statistics. For example, information is collected from all employees that shows how many calls they take, the number of minutes they speak for, or the number of calls that they reject. From this information, we can focus on educating the appropriate employees on how to take calls more effectively so that customers are satisfied. In the same way, the calls monitored can teach trainees how to deal with specific circumstances or may even be used in disputes. Panterra can illustrate these figures via Excel and other formats.
Panterra states that the supervisory mode is a “great tool” for new employees and their managers because it contains multiple features that the higher-ranking members of a business can utilise to monitor and aid workers just starting out or in need of assistance. The ‘silent listen’ feature allows superior members to hear the calls taken by other employees and the caller’s audio to feel assured that the delivered information is adequate or that the query is being solved.
Moreover, the ‘whisper’ feature lets superior members speak to the employee without being heard by the caller to provide further information in circumstances where they are unsure. Lastly, the ‘barge-in’ feature allows the superior members to fully engage in the call and be heard by both the employee and caller if they feel it is necessary.
Panterra – To Conclude
Overall, Panterra helps businesses advance by offering innovative VoIP technology like their call centre, whereby calls have a stronger connection, information is secure, and features allow for more efficient call-taking.
Other useful links about business phone systems
OneSuite Phone Systems
Mix Networks Phone Systems
Mondotalk Phone Systems
Remember to Compare Your Business Costs is here to help your business every step of the way from business advice, or saving you time and money on your business purchases such as: