Nexogy is a cloud-based service provider in the US that mainly caters to small and medium-sized businesses. They offer various services, including unified communication, business telephony, and other types of business internet solutions. To find out more about the good and bad of Nexogy, keep on reading.
Unified Communication Services
This service by Nexogy allows you to streamline all of your business communications. It has several useful features with which you can respond to customers at a much faster pace, forward calls to the appropriate person, and more. You will also be able to use other basic features.
Some of these include:
adding music for your customer when they are on hold,
making additions of toll-free numbers,
issuing company announcements,
using a call waiting option,
creating a virtual mailbox,
user and admin portals,
create conference bridges,
set up call queues, and even hunt groups. Apart from that, you will also receive an auto-attendant, a voice mail to email option, and be able to call internationally to more than 23 countries without an additional fee. Here is a list of some other features that you will be able to use within this service.
- Visual as well as enhanced voicemail
- Toll-free numbers
- CRM integration features
- Key system emulation
- Supervisors reports
Nexogy offers two different user plans for this service, including the advanced PBX plan and the advanced call path plan. While the advanced PBX plan is ideal for small businesses with less than 50 employees, the advanced call path plan caters to bigger businesses. The pricing for both plans is based on the number of users. The only distinct difference between the two plans is that the advanced call path plan features a softphone for every user, whereas you will only receive one softphone within the advanced PBX plan.
Omnichannel Contact Center
With this service, you will be able to create a core system to contact your customers. You will receive several features for omnichannel distribution, automation, self-service options for customers, collaboration and supervision, and access to reports and analysis. So, you will be able to create rules based on priority, profile customers, and create automated responses for different stages within the ticketing process, such as creation, editing, and closing. You will also gain access to virtual assistants, chatbots, and more.
Nexogy also offers several helpful internet services. This includes a dedicated fibre-optic circuit for your business, within which the upload and download speed will be equal, the clarity strength and connection strength will be 99.9%, and a reach that extends all over the United States. Apart from that, Nexogy also offers internet services specifically for small services, including 50M/50M to 1GB/1GB, starting at £89 and going up to £179.
This internet service also includes one dynamic IP address. However, you can add more IP addresses for an additional fee of £15. You can also add in an unlimited amount of wireless backups for an additional fee of £30. Nexogy also offers Air Fiber; however, this service is only available in South Florida. Within this service, you will be able to increase your existing internet upload and download speed and choose between three different pricing plans, which include 10 Mbps, 20 Mbps, and 50 Mbps.
Each plan costs 199, 299, and 399, respectively. Lastly, Nexogy also offers SD-WAN services, which allow you to configure and monitor virtual and physical customer premises equipment remotely. One of the great things about this service is that Nexogy will provide you with all of the software, hardware, and even licenses required to use the service.
Apart from the services mentioned above, Nexogy also offers partner programs, including the Blue Label program. With this particular program, you will be able to expand your business using MSPs, IT vendors, and VARs. Using these features, you will be able to promote an entire suite of UCaaS services and even sell them.
This program also includes Tier 1 support. Nexogy also offers the Partner/Agent program. You will gain access to Nexogy’s backend platform, allowing you to track agreements, quotes, and commissions and provide your clients with technical support. You will also be given a single login account with which you will be able to access all of the voice platforms of your customers, with which you will be able to manage your system in a much more streamlined approach. This program also includes Hotel PMS integration, CRM integration and integration with Microsoft Teams, and much more.
Nexogy is a well-known internet service provider in the United States and offers several helpful features that allow businesses to function well. One of the great selling points of Nexogy is its reasonable pricing and prompt installation services. However, their website is less than helpful for their pricing plan, which is why customers usually have to wait to get quotes on the type of plan and services they want to avail of. While it has several positive reviews, it also has its fair share of complaints, mainly directed toward its customer support system.
While some customers are known to collaborate with their customer support representative, who they know by name, other customers complain about not receiving proper or timely help with their technical queries. Customers are also known to lodge frequent complaints regarding the technical functionality of their calls during business hours, which include dropped calls. While Nexogy’s phone line services are not well-received, there have been little to no complaints regarding the internet services.
All in all, Nexogy is a VoIP service provider better suited for medium-sized businesses looking to avail of reasonably priced internet services or partnership programs. If you are unsure of Nexogy, we would recommend you avail of their free demo option to better gauge whether their services work well for you and your business, as they offer several useful features.
Other Useful links about phone systems
All You Need To Know About ClickMeeting
All You Need To Know About Cox Communications
All You Need To Know About FreelyCall
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