Level 3 is an already well-established company founded in 1985, Colorado. Their products are designed to aid both residential customers and businesses in improving their communication by using the lines of either traditional phones or innovative VoIP. In 2017, Century Link bought Level 3 and ever since then, they have designed new solutions for their clients to help them gain new clients and improve customers’ services, with their VoIP digital phone systems targeted at businesses.
Level 3 offer a phone system with hundreds of features, unlike most other providers that do not have this extended range. Included in their premium line, which all users benefit from, is all of these essential features and customer support at any day or time, as well as free programmed upgrades so that you never have to worry about these system updates and can focus on developing the business instead.
The basic features included in the Level 3 premium line are many. Like the majority of other providers, call holding, call transferring, call forwarding, call return, and call history options are included that assist agents in directing calls to the appropriate departments and being aware of who is waiting to be served or has been called prior.
Identification features like caller ID allow for employees to recognise who is calling so that they can prepare the essential information regarding that specific caller and automatically reject calls that are international or classed as spam, in addition to blocking numbers they deem necessary. There are also different ringing modes, whereby simultaneous ring notifies all business phones when there is a call or sequential ring that does this in order, increasing the chance of a call being picked up, especially at peak times.
Larger businesses can benefit from all Premium line features, but combining these with Unified Communications includes 26 features. For example, businesses can take part in instant messaging with multiple users, instead of just two like in the Premium line, encouraging collaborations between colleagues and improving their relationships, therefore completing work faster and more efficiently. The history of these instant messages can also be displayed, which is stored in the cloud, so that employees can look back on previous conversations and extract saved information, knowing that it is secure and safe from being compromised. Integrations can also be added like Skype, Outlook and calendars so that more people can be reached and data can be organised in a neat and accessible way.
Multiple extra features can be purchased, whether to the Premium Line or the Unified Communications. A critical example of this is auto-attendant, a system where clients are presented with a series of pre-recorded questions that they answer so that they are directed to the correct department, hence saving time that would otherwise be wasted when talking to the wrong employee. Furthermore, paging allows certain employees to make audio announcements that would be heard on every desk phone so that important information can be relayed quickly and easily, ensuring it does not get lost.
Business Communicator App
The Business Communicator app is software that can be downloaded by all employees when the Unified Communications plan is purchased. When working on many projects at once, for example, creating a presentation, joining a conference and instant messaging a particular worker, it can become arduous to switch from different tabs and applications. Alternatively, the Business Communicator app is a platform where all of these events can be accessed at once, whereby you can be notified of a call, share information with colleagues and message all at once in the same place. Not only does this save time by having every communication feature in the same place, but it also increases the productivity of workers because it is a less stressful way to connect.
Level 3 encourages a Cisco phone compatible with their solutions, which every business can utilise. This is the Cisco 6841 telephone. You can receive incoming calls and make outgoing calls on the Cisco 191 Analog Telephone Adaptor (ATA), which connects the telephone to the router or computer, allowing VoIP technology. On the other hand, many other business telephones are compatible with their products, like the Polycom series. However, this must be researched further if your business has existing phones to connect to the Level 3 solutions.
Level 3 – To Conclude
Overall, Level 3 offer VoIP telephone systems to businesses of all sizes, with an array of features that helps to improve the way they communicate with prospective customers, existing customers and other employees.
Other useful links about business phone systems
OneSuite Phone Systems
Mix Networks Phone Systems
Mondotalk Phone Systems
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