IP Comms, established in 2002, provides VoIP phone systems and solutions for small, medium, large and industrial businesses. Their target is to encourage businesses to use modern technology through a stable and secure internet connection, instead of a traditional landline, to achieve efficient voice communication between employees and clients. IP Comms offers two leading solutions: My Office PBX, a cloud phone system with various features, and SIP trunking, a connection between the private network and each phone.
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My Office PBX
My Office PBX is the unique IP Comms phone system accessed entirely through the internet. The price for this system is £15 per month for each telephone line, including a one-month free trial to gauge how the phones work and if this is the right fit for you, as well as the option for add-ons like international calls charged per minute, and local or toll-free numbers. Standard features comprise call forwarding, blocking, transfer and queues, vital for any VoIP system. Advanced features include auto attendant, whereby callers hear a greeting message and a menu to direct them to the correct department or agent. Calls can also be monitored and even be listened to by supervisors to train employees in learning how to conduct phone calls.
Auto-attendant is a unique feature of the My Office PBX that businesses can use to engage customers whilst they are on hold, direct them to the correct employee, and overall improve time management. When calling, an automated message introduces the customer to the company and explains to them the situation, which can be changed based on the date or time. After this, the callers are presented with a series of questions that they can answer verbally or by pressing digits to be transferred to the appropriate department. Music plays during this. This entire process improves customer service and relieves businesses of stress at times of high demand concerning phone calls.
IP Comms allows businesses to use their pre-existing phones and connect them to the My Office PBX system; however, they also offer a range of desk phones for new companies or those wishing to expand. There are phones available for businesses of all sizes, whether one, two, three or six lines, meaning that multiple incoming calls can be handled simultaneously. Additionally, cordless DECT phones for mobile employees prefer walking around instead of being limited to a cord, with many handsets per base. Prices range from £59 to £400, indicating that businesses with all budgets can afford to utilise them.
SIP trunks can be purchased to connect the network to the phone system. They allow for multiple phone calls to be taken at the same time.
Virtual numbers, otherwise known as Direct Inward Dialling (DID), use VoIP to take calls and make them without a SIM card or any specific phone. Usually, businesses need them to make global calls at low rates. However, they are just as useful for companies that receive more incoming calls than average and benefit from cheaper costs. Other additions include extra lines, local and international numbers, and toll-free numbers, meaning no charge to the caller.
IP Comms SIP trunks come with a range of features that allow for effective and reliable communication. For example, ‘automatic fail routing’ means that a different route is taken when the internet connection fails so that the phones can still operate. Therefore customers are not left in the lurch, amplifying the company’s reputability. Another beneficial feature, especially for larger businesses, is the SIP trunking ability for clients in different countries to call your phone system by a number within their unique area code.
There are two deals for SIP trunking. The 2-Way SIP Trunk costs £19 per month, with the US calls being the cheapest, and Canada or international calls costing more per minute. Local incoming calls are unlimited so that numerous customers can call for as long as they need, and there are 50 hours of free outgoing calls for employees to make. The second package, an Unlimited Inbound Trunk, is priced at £7.50 per month and allows customers to add extra lines should their business grow. Rates are cheaper than the first package and more suitable for smaller businesses that do not receive as many calls, so, therefore, they do not need to spend as much money on advanced packages.
IP Comms – To Conclude
Overall, IP Comms offers a VoIP phone system, My Office PBX, that allows companies to communicate through broadband and, therefore, with a strong, easier connection. Furthermore, SIP trunking allows international calls to be made at cheaper rates and many calls to be handled at once.
Other useful links about business phone systems
Grasshopper Phone Systems
Iworld Phone Systems
3Clogic Phone Systems
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