Exegesis Phone Systems
Exegesis is a successful company founded in 1997, acting as technical advisors and providing services such as networking, design, security and cloud-based systems like Voice over Internet Protocol (VoIP). Currently, they work with Mitel (formerly known as ShoreTel) to offer customers telephone systems that are easily accessible, secure, have a high level of connection and have great advanced features. Their principal values are reflected by cheap rates, honest communication and the ability to assist customers in successfully improving and expanding their company.
Solutions With Mitel
Exegesis offers their customer’s phone system VoIP solutions by partnering with Mitel to provide telecommunication products with various useful features.
VoIP phones work by allowing users to call each other by using the internet, which is already established, instead of a landline that is connected by cables or optic fibres to form electric signals. VoIP is more reliable because it is cheaper to operate, can be used remotely, voices are clearer to understand, and wireless can be portable. There are also more features, like call forwarding, call transferring, ring groups and many more.
One of the most beneficial products offered is the PBX (Private Branch Exchange) VoIP systems, which allow workers to communicate with each other through broadband because there are many lines created within the business network. This is useful because workers frequently need to exchange information with each other, and colleagues that work together on the project come up with more ideas and resolve problems much more efficiently, improving the quality of the business by strengthening the relationships of employees and increasing productivity. PBX is used via VoIP.
Therefore all of the advantages associated with using broadband over a traditional phone line stand:
- Calls can be made remotely.
- It is cheaper.
- There is no hardware.
- The connection is more secure because it is stored safely in the cloud.
Exegesis and Mitel together offer softphones for businesses. In short, a softphone is software installed on decides like mobile phones or even desktops, and through them, you can communicate by calling or texting via the internet. Some businesses prefer using softphones over their day-to-day phones because they separate their occupation from home life. They can have a phone strictly for business and do not need to integrate it with their mobile.
The mobile number will be different, and the allowances will be separated not to use up your minutes on work-based calls. Furthermore, you can have all of the features of a traditional desk phone, in addition to other advanced features like a do not disturb mode and video conferencing.
Knowlarity Cloud Telephony
Knowlarity is a company located in Singapore that provides its customers with cloud-based solutions to communicate with their customers effectively. This eliminates the need for heavy hardware and opts for a more secure system with API interfaces that allow data to be read faster and more securely.
When products are cloud-based, it essentially means that all of the data is stored through the internet and not the device used, making it available instantly and ensuring backup should the server crash. Additionally, the files saved are at less risk of being compromised and hacked because the cloud is harder to access from external sources.
The most advertised Knowlarity feature is the ‘super receptionist’. Essentially, the system acts as an organizer that directly picks up customer calls with an automated message and transfers the call to the correct department that can help them with their query, for example, the finance department or those associated with refunds. Moreover, the calls are recorded to ensure that critical information is stored. From this, crucial figures can be kept, and events or notifications can be added to the company calendar.
There are three levels of the super receptionist: basic, advanced and premium that allow 2, 4, and 6 simultaneous users to access the cloud network, respectively. All plans come with a mobile application, text notifications, robust security, and essential features like automated welcome messages, voicemails, and extensions.
The advanced and premium plans also come with call forwarding, call conferencing, and IVR (Interactive Voice Response), which lets callers communicate with the network by a voice response that directs them to the appropriate department or information based on the options that the caller chooses.
Exegesis – To Conclude
Overall, Exegesis offer VoIP products and a range of other communication services, consulting their clients on which solutions they could be benefitted from. Exegesis partakes in numerous projects with other companies, offering phone systems that everyone can utilize.
Learn more about the best exegesis here
Other useful links about business broadband
Best Entry Level VoIP Phones
Best DECT Office Phones
What is Ofcom?
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