Digitalk is a provider of cloud-based phone system solutions, allowing communications across England, the United States and Singapore with high bandwidth and low latency. They work with carriers such as BT, Virgin and Orange to offer coverage in several locations, allowing businesses to expand their customer base and reach more people worldwide, with room to grow without network limitations. Their two principal solutions, the mobile cloud platform and the carrier cloud platform use VoIP to create a reliable communication service that benefits both employees and customers.
Digitalk – Mobile Cloud
Mobile Cloud is a service offered by Digitalk, a Mobile Virtual Network Enabler (MVNE), which gives Mobile Virtual Network Operators (MVNOs) the infrastructures and services needed for their clients. Essentially, Mobile Cloud is a platform that enables the MVNOs to create products for their customers that are prepaid or post-paid, which can either be an upgrade on their existing services or a complete innovation for their company.
For example, a telecommunications company may offer inexpensive SIM cards for the United Kingdom at low rates per minute that can be prepaid at any office or online on their website. However, they may recognise the limitations and wish to expand globally, contacting Digitalk to utilise their Mobile Cloud solution and help them come up with international rates. Mobile Cloud can create an affordable product for their customers yet still provide a strong connection, addressing any requirements and limitations before delivering the product and completing the project successfully.
Digitalk – The Carrier Cloud
The Carrier Cloud is a platform aimed at wholesale voice operators. A wholesale voice operator is a company that offers communication services to their clients, which can be both local and international, providing toll-free numbers in addition to voice calls, video conferencing and instant messaging features. They require VoIP to keep rates low, which can be complex as calls are routed from one location to the other, and it isn’t easy to keep their high-definition quality by the time they reach the end destination.
Because the platform is dependent on the cloud, there is unlimited growth for businesses allowing for scalability. If a small business wishes to expand, they can do with no limits because the cloud is based on the internet and not computer hardware, making more space available. It is also more secure, reducing the risks of unauthorised access by those not involved in the company; nonetheless, it is still easily accessible, and information can be viewed or shared instantly.
The Carrier Cloud has many valuable features. For example, it has high availability SBC, which establishes the VoIP and protects the data by creating a secure connection between two SBCs allowing for high quality, inexpensive protection against intruders. Additionally, the integrated billing platform assists businesses in delivering precise figures to clients and receiving correct data, with automatic invoicing and assistance should there be any queries. Lastly, Digitalk has an innovative portal for businesses to communicate amongst each other and discover new ideas, allowing the company to expand their circle whilst searching for new ways to modernise.
Digitalk – Services
Digitalk has a rigid plan in place to help their clients think up new, original ideas that benefit their customers and improve their business reputation and revenue. The first stage is ‘consultancy’, whereby initial targets are set, and an end goal is put in place with a deadline, having specific goals that cumulatively help complete the project. Here, it would help if you considered your intentions for the project and who it is set to help. Detailing every project requirement is essential, addressing the main aim and how to achieve it, including the needed materials and intermediate providers. Risks should also be analysed.
After this, the ‘delivery’ process is implemented, following the consultation plan and ensuring all targets are met promptly. Slowly, the product is created, with any risks being identified and resolved, taking into account the transition from the old product to the new one and minimising distress to current customers. Lastly, the ‘operation’ stage comes after creating the product, yet it is crucial.
Even after your product is launched, you must still manage and maintain it, consistently working on new upgrades and communicating with your clients any queries they have or issues they face, resolving them quickly and kindly. Digital do this by constant training, essential performance indicator monitoring, and a customer support line which problems can be reported to and recorded until they are resolved.
Digitalk – To Conclude
In conclusion, Digitalk offers Mobile and Carrier cloud services targeted at businesses that provide telecommunications products, ensuring that new ideas are constantly in the works and customers are satisfied, constantly assisting the business in expanding.
Other useful links about business phone systems
OneSuite Phone Systems
Mix Networks Phone Systems
Mondotalk Phone Systems
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