CSII
CSII began in 1991 with a clean slate that focussed on customers’ needs above everything else. By working with customers, CSII aimed to create the solutions they needed. These solutions that were created were a mixture of both services and products.
They were focused first and foremost on removing the hassles that can spring up and eliminating as much wasted time on customers’ business communications as possible. CSII presented itself as an organisation that could tie the details of tasks together so that customers didn’t need to get bogged down on details that the company were built to handle efficiently and effectively. More than anything, they looked to simplify business communications.
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Who are CSII?
CSII focuses mainly on providing solutions for small businesses. The needs of these organisations have changed as things such as remote workers and multiple offices, premises, or locations have become the norm more and more. As well as this has become the need for individual businesses to stick to their device trends, meaning each organisation’s communication needs have to be catered to more precisely and with even more detail and care.
CSII appeals to these businesses by presenting their services as conducive to an organisation’s efficiency, productivity, and collaboration and carrying out seamless communication and action. This has been particularly appealing in an age where communication is constant. If one business does not have the means to stay in touch and operate smoothly constantly, they are at grave risk of being left behind.
History of CSII
- The telecommunications company started in Carrollton, Georgia, United States and is family owned and operated.
- It claims its mission is “To provide easy to use, cost-effective communication solutions to increase the success of the small business.”
- One of the offerings that CSII is most proud of is their CSII SMS product which allows for fast, manageable texting via desktop and mobile.
- In an increasingly mobile world, businesses require convenient and fast methods to communicate and connect with their customers.
- Some reports suggest that customers’ preferences are often for using SMS text messages to contact and communicate with businesses, which continues to increase.
- CSII SMS is offered as a tool that can open up a vital communication channel using a business’ dedicated phone number.
Phone System Terminology |
CCR Tree |
Voicemail |
Auto-Attendant |
ACD |
IVR |
This refers to the part of a Voicemail, IVR or Automated Attendant system that designates the departments and extensions to which callers are routed. |
Voicemail Systems can be operated by simple devices such as answering machines, remotely operated as with your mobile phone voicemail, or added to a business phone system. |
The term Automated attendant is essentially the same as ACD |
These work by answering incoming calls that then allow the caller to choose a menu, group of extensions or singular extension to which the call is routed. |
This is a technology that allows a computer to interact with humans using voice commands or tones from a telephone keypad
|
CSII Products
CSII SMS comes with many privacy guarantees that you’d expect from such a product. Employees’ personal contact information remains protected. It allows for efficient, smooth communications with a business’ customers, and it also gives businesses a highly professional appearance, which will be an invaluable aspect for all organisations.
There are many benefits to picking CSII SMS over some of its competitors. One of these is that it allows the use of both individual or group SMS (text or MM (documents/images/videos) messages through the CSII UC and mobile via their business phone number. The user’s number stays hidden off display at all times, which is essential for privacy reasons and for maintaining a professional appearance. These tools can also be helpful when an employee leaves the company for ensuring that business communication is continued and routed through the correct channels. This helps prevent disruption or communications being sent to people who are no longer part of a company’s setup.
- SMS services can play an essential role in increasing flexibility, accessibility and availability. This means a business can adjust to each customer better, which will help get more customers on board and meet their needs better once a line of communication has been set up.
- The ability to access text messages from anywhere, meaning they can be sent or read from a mobile or CSII UC. This means that you can always stay up to date or catch up on messages wherever you are and whatever device you have on you, meaning you can keep response rates low and therefore keep customers happy at all times.
- It also plays a vital role in keeping the sharing and dispersal of information among a business as smooth, transparent and efficient as possible.
- Keeping employees’ business communications connected to the business phone instead of their number helps ensure that the necessary business stakeholders have all the access they need to relevant information when and as needed.
For example, in a case where an employee leaves a business unexpectedly, situations without a system such as CSII SMS could prove to be highly disruptive.
CSII claims this system, their current flagship offering, can benefit everybody. Business owners, managers, customers and employees all benefit from communicating more quickly and getting things done more effectively. The boost in productivity that can come with using CSII SMS is to everyone’s benefit—missing out on such a tool threatens to leave organisations behind as people increasingly expect rapid responses and equally fast turnaround times.
CSII – To Conclude
According to the company, “SMS opens up an essential communications channel — now businesses can accomplish more in 24 hours all while providing customers a higher level of convenience and productivity.”
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