CoreDial
CoreDial is a private company acquired by BCM One that ultimately works with businesses to provide cloud-based solutions for voice, video, instant message and call centre communications. Based in Pennsylvania and founded in 2005, CoreDial has since developed their innovative VoIP and IP PBX solutions that adapt your existing phone system to work by using the internet, declaring that they can help their clients attain a 65% gross profit margin ratio. Furthermore, the CoreNexa platform allows all types of communication to be integrated into one platform, increasing productivity and saving time.
For further information and pricing on phone systems, click here.
Hosted PBX and VoIP Technology
CoreDial offers the CoreNexa Hosted PBX service to their customers to improve communications. But what is a Hosted PBX? Hosted PBX, otherwise known as IP PBX, Cloud PBX or any other variation, is a private branch exchange. Essentially, it is a phone system that uses the cloud, a network that operates over the internet, to function instead of traditional office phones that use a landline. Therefore, the cloud is advantageous because it requires no bulky hardware, is cheaper, and creates a more secure space for storing or sharing data. Of course, these communications can only be accomplished through VoIP, the method by which voice communication is achieved over the internet.
CoreDial encourages using their Hosted PBX and VoIP because they believe it is a solution to the “declining need” of traditional office phones. Instead, businesses should be rejuvenating their phone systems into the modern era. With VoIP, one of the main benefits is that the network can be accessed from any phone as long as there is an internet connection in the said location.
This means that employees can log in to the system not only from the office but from their homes, the park, the gym or any other place where they need to access the business phone system remotely. As a result, more work is completed outside of office hours, or if you do not wish to work overtime, you can still complete jobs when you are at home sick, cannot travel to work in adverse weather conditions, or work from home in light of the pandemic.
Cornexa Unified Communications Tool
The CoreNexa UCaaS (Unified Communications as a Service) is a platform that uses VoIP to make communications faster and more straightforward and integrate all communication tools onto one system and make it easier for employees to connect, share data, or speak to customers. The platform includes instant messages, voice calls, conference calls, video calls, and files stored in the cloud. It can be accessed from the same softer, allowing employees to receive calls and switch from one mode to another without browsing through various interfaces.
The phone system has a range of advanced features which assist employees in taking more calls and resolving customer queries faster. For example, 3-way calling allows two employees to speak to a customer at once, hence a higher chance of coming to a resolution. Alternatively, three employees can converse amongst themselves to speak on upcoming projects, customers, or problems they may be encountering. Similarly, call transfers to allow for a current call to be transferred to another employee, for example, because the customer reached the wrong department, eliminating the need to terminate the call and dial a different extension.
Other valuable features include call move, which allows employees to switch the call from their office phone to their computer or smartphone, for example, if they need to be mobile or use one of the devices to browse the web. The CoreNexa mobile app is an application that can be downloaded onto employees’ phones so that they can take incoming calls or make outgoing calls from their smartphone, or even access instant messages. When employees are not at the office, they do not have access to the office phones and may not have access to a computer, hence why the CoreNexa app is crucial.
Two of the most valuable integrations on the CoreNexa UCaaS are Microsoft 365 and Google Workspace. Microsoft 365 includes all of its different tools like Word to create documents, PowerPoint to make handy presentations for seminars and Excel to manage figures and analyse statistics to help improve the business. Together, all of these can be saved and shared with other users on the platform. Other employees can edit the files from their own devices, boosting productivity and helping the company develop.
CoreDial – To Conclude
In conclusion, CoreDial uses VoIP to upgrade the existing phone systems of a business, storing information in the cloud for more secure access and offering a range of features to make communicating simpler.
Other useful links about business phone systems
OneSuite Phone Systems
Mix Networks Phone Systems
Mondotalk Phone Systems
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