Convergia Phone Systems
Convergia phone systems are a Canadian-based connectivity distributor company founded in 1998 that aims to help clients achieve high speed and inexpensive communication worldwide. Their products include both wireless and wireless connections with solid security and low latency, allowing for internet and voice calling that can be accessed from the cloud whenever is necessary. With decades of experience, Convergia has designed a voice connection tool that utilizes VoIP (Voice over Internet Protocol) termed ‘CxC Voice’, which improves the way employees and clients interact, increasing productivity and company relations.
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Convergia Phone Systems: Softswitch
CxC Softswitch is software involved in the Convergia CxC Voice, which is the solution that allows incoming and outgoing calls through a SIP trunk with channels that are essentially individual telephone lines inside. Each call that occurs needs one SIP channel to go through.
Therefore there need to be multiple channels within the trunk. All of these calls are made because of VoIP, which utilizes the company’s internet connection, instead of regular telephones that use the landline to convert voice signals. Because of this, communication is more transparent, faster and cheaper. Furthermore, VoIP solutions allow for employees to work remotely as long as there is broadband where they are. They can work from home and access the cloud from anywhere, making it highly accessible whilst also secure.
Convergia Phone Systems: Integrations
Convergia uses Microsoft Teams integrations and the products that come with it to achieve effective communication. Microsoft Teams is a platform designed with businesses in mind, encouraging all colleagues to converse through their product by instant messaging or video calling.
Although VoIP solutions are often purchased so that employees and clients can talk with faster speeds and clearer audio, companies often overlook the importance of colleagues calling with each other. As a result, Microsoft Teams inspires employees to work together on projects that can be edited by all workers and stored in the cloud to be accessed at any time and to message or call, which is useful when working on projects or discussing clients. As a whole, this improves the social aspect of businesses, forming amicable connections between employees.
Convergia Phone Systems – SIP Trunking
SIP trunking, like mentioned above, contains channels that, when combined, allow for multiple simultaneous calls (audio, video or text) to happen at once. All that is needed is an IP PBX, a Private Branch Exchange, a device that connects the desk phones to the public network, and so effective communication with clients is established through an internal system by VoIP. SIP trunking is cost-effective because of the cheap installation costs and manageable maintenance.
The most significant benefit is inexpensive international calling, which assists the company is expanding, either by talking with new prospective clients or opening new locations internationally. Furthermore, there is no need for costly hardware that clutters the office, ideal for businesses that value simplicity or do not have much space for large, unsightly equipment. You can simply add new handsets for every extra line you need desire.
Convergia Phone Systems – Cisco Systems
Cisco Systems is a public broadband provider for businesses of any size that offers internet services. A router consists of phone ports to connect to broadband via VoIP. CxC BroadCloud is a cloud-based platform that allows fast and reliable calling on different levels depending on the needs of each business, which tailors a plan to the size of your company and the number of employees. The tool relies on SSDL to provide security and protect the information stored within the network while still easily accessible from any device.
Convergia Phone Systems – Webex
CxC Webex Calling is another telecommunications tool that Convergia offer, consisting of a platform where users can make a video call and instant message on any device with no need for hardware. Webex includes a range of advanced calling features which make the experience easier to manage. For example, an auto-attendant, an automated voice that clients hear when they call the company, directs the caller to the appropriate telephone line or department based on a series of questions that the caller answers.
This feature helps prevent wasting time in peak hours when employees are unavailable and allows customers to feel heard and valued. Additionally, hunt groups allow for calls to be redirected to numerous other phone lines that are set up. For example, if one employee is busy, the following available line will ring in sequentially until the call is picked up.
Convergia Phone Systems – To Conclude
In conclusion, Convergia has a VoIP phone system solution named CxC Voice, which encourages communication between clients and employees that is fast, reliable, accessible and comes with many features and integrations.
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