Commercial Energy Suppliers – 4 Steps to Help if You Need to Make a Complaint
The energy supply is the backbone of any commercial business. Without a steady energy supply, your business can cease to function well. That is why it is crucial to have a reliable energy supplier that can fulfil your business needs.
However, not every business has the good fortune of a reliable energy supplier. If you are one of the unlucky ones, you can take steps to complain about your commercial energy supplier. So, if you are looking to complain, you have come to the right place.
Here is a complete guide on complaining about your commercial energy supplier.
1. Complain To Your Commercial Energy Supplier
Before you take any rash steps, you must talk to your commercial energy supplier and explain the issue directly. If you have a simple complaint, you can call them while writing down the name, date, time, and person you spoke to on the call. Besides that, be sure to note down what was said for later reference.
On the other hand, if the problem is complex, you can always follow up on the first phone call with an email or letter. Doing this will guarantee you have a record of the correspondence between you and your energy supplier. In the email, you must include the account numbers so your supplier can deal with the complaint.
You can also include any relevant paperwork, such as your energy bill, in the email. If your energy supplier does not hear the complaint, you can move on to the next step.
2. Contact Citizens Advice
Citizens Advice is a charity organization and will help you provide information that will aid in resolving your issue. If you want to understand your rights as a consumer and know what rights the energy supplier is breaching, you can always contact Citizens Advice. They will not manage your complaint directly, but they can help you take the proper steps.
For example, the organization can offer you advice on what you can do next if your energy supplier is not resolving your issue. Of course, sometimes, this may not be enough for many commercial businesses as you need a more concrete solution to your energy problems. In that case, you can move on to the next step.
3. Contact The Energy Ombudsman
If you are constantly contacting your energy supplier and not resolving the issue, you must contact the Energy Ombudsman. The website is a free independent scheme that investigates business complaints if the energy supplier does not resolve the issue. The Ombudsman will ensure that the energy supplier resolves the issue or offer compensation.
The Ombudsman must reach a fair solution for both parties, which is why many commercial businesses utilize their service. If this way does not work, you can take the matter to court. However, going to court should be your last process as the process is expensive and lengthy.
Apart from high energy bills, you will begin drowning in high legal fees. That is why it is best to resolve the issue without going to court. In most cases, your energy supplier will compensate and offer you better deals.
4. Switch Your Energy Supplier
Sometimes commercial energy suppliers can be stubborn, and even complaining will not get you anywhere. In such a case, you might not have any other option but to switch energy suppliers. When you do this, it is crucial to do your research to avoid getting stuck with another energy supplier with a high cost who will not listen to your complaints.
You can read reviews online or talk to other businesses that are using a reliable energy supplier. In any case, your new supplier can offer you an affordable contract that will help you keep your business costs low. Of course, the key here is to do your homework to help you choose the best energy supplier.
However, switching your energy supplier is only a solution if the contract with your current supplier is about to come to an end. That is why you will have to wait for a while before successfully switching your energy supplier. Once you have a new energy supplier, it will take you four to six weeks to move to a new supplier entirely.
Final Words on Complaining About Your Commercial Energy Supplier
These are the top ways you can complain about your energy supplier and resolve the issue to receive a constant and reliable energy supply. After all, steady gas and electricity supply is crucial to any business as it can disrupt operations when not appropriately supplied. Your last resort should be to switch your energy supplier.
Of course, that is only a possibility if the contract with your current energy supplier is about to end. If not, you will have to wait a while before making this move and switching suppliers. Once you do, be sure to do your homework to make a better decision this time around.
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