Call Recording and Advanced Business Phone Features
Unlike in previous times when writing letters and travelling on long and short distances were necessary to make inquiries for a cause was the norm, things have changed. The introduction of the advanced business phone features, including the call recording feature, has relieved business owners. You are probably wondering what other advanced business phone features are available aside from call recording that can help your business grow?
Not to worry, you are in the right place. Get ready to have your business pattern shifted as you gain more insight into determining the phone features to use for your business. For further information and pricing on phone systems, click here .
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Below are some essential advanced business phone features:
You may be pondering on why this feature is displayed at the forefront of this topic. To answer your question, the call recording feature is a significant feature for business owners. This does not mean that the other advanced business phone features are irrelevant as they are essential likewise.
The call recording phone feature will help you to record your conversations with your clients and prospective buyers. This feature will ensure that you are covered concerning security against fraud as it can be used in the court of law as evidence. Accessing all your previous conversations becomes easy as you can refer back to your recorded phone calls.
This advanced business phone feature also provides you with the privilege of saving your recorded files to the cloud. Saving to the cloud means keeping it safe while saving your phone memory for other usages.
The mobile feature is an excellent feature for your business because you will not always be by your desk in your office. This feature allows for flexibility as calls can be answered at will without worrying about your present location.
Also, the phones available now come in portable forms, making them easy to hold whenever you are not at your office.
Therefore, you do not have to worry about skipping essential calls as you can go ahead to pick them on the go. Not just that, you do not have to worry about being burdened by the stress of taking your phone with you everywhere due to its portability.
This advanced business phone feature helps to see a reduction in the number of calls that are directed to voicemail. The call forwarding feature is activated when no one is on the seat to answer the desk phone.
As the business owner, the call forwarding feature requires you to put in other phone numbers that may go through whenever the desk phone is unanswered.
This phone feature decreases your chances of losing potential or prospective buyers or clients.
This advanced business phone feature works alongside the call forwarding feature as your prospective buyer or client will be put on hold before the re-direction to another phone number.
You can also use the call holding feature whenever you answer a call, and a more important one comes in during your conversation. You can easily take permission to pick the other call from the buyer you are speaking with while placing the call on hold.
This feature will also help to reduce the rate at which prospective buyers or clients are lost.
This advanced business phone feature helps to redirect the calls of your clients and prospective clients to your voicemail number or line. Your clients can easily record their messages so you can listen to them later.
This will help you not to lose your prospective clients and buyers.
Imagine a prospective buyer coming to your office to discuss business with you while you were pretty busy. Of course, you will most likely tell the buyer to wait for you while you finish attending to the business at hand. Probably the buyer will stay at the reception where there is a TV set or where you entertain the buyer to pass away the time. The screen, water, or whatever snacks your prospective client is given all serve as means of entertainment.
This same principle is needed in call holding, call forwarding, voicemail, and so on, as you are also keeping your client waiting for some minutes. If you keep everything quiet or boring, your client may get bored and hang up.
It is the reason why the caller tune is crucial. The caller tune is a tune or music that serves as a means of entertainment to your callers, keeping them entertained while they wait.
This feature helps you to save time while trying to contact your clients. The speed dialer feature ensures that your frequently dialled contacts are placed at the top of your call log.
Sometimes, the speed dial works by assigning different buttons on your phone to various clients. Therefore, you can quickly contact your clients without having to search through your long list of contacts.
The time-saving feature of the speed dial is vital for your business as time management is necessary for any business that is keen on goal realization.
Automatic Call Wait Person
You may use the advanced business phone feature to replace the call holding, call forwarding, and voicemail features. An automatic attendant answers the calls from your clients in your absence or the absence of your receptionist.
The automatic call attendant speaks recorded messages, probably telling the caller to hold on or call back later. You can also record customized messages per client based on your preferences.
This advanced business phone feature serves as an aid of better communication than audio-based phone calls. There is always a big difference between audio and video communications, as the conversations involving videos seem to create a better bond between you and your clients.
A better bond is synonymous with confidence and trust. If your client builds confidence and trust in you, it will help strengthen your partnership level. It will also help your business thrive better as people refer people; that is, your clients will inform other prospective clients about your business.
Call Recording and Advanced Business Phone Features – Conclusion
These features, carefully selected amongst many others, will help to see your business sky-rocket. The use of mobile phones for your business will help reduce the stress you go through while manually carrying out what your phone can do. You will save a lot of time and retain clients and prospective clients with regular referrers for more prospective buyers. You can read more about call recording here.
Call Recording and Advanced Business Phone Features – Other useful links about Business Phone Systems:
Horizon Phone Systems For Business
Cisco Phone Systems
Mitel Phone Systems
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